Advertise on podcast: Growth in Dentistry: A Dental Intelligence Podcast

We have another Practice Growth Deep Dive for you! In this episode, Steve Jensen talks with Dr. Kartik Antani about the journey from dental school to ownership, what it takes to scale (and when it can be smarter to scale back), and how strong systems and mentorship drive both performance and well-being. Dr. Antani also shares how sleep dentistry and medical billing fit into a modern general practice, plus his vision for more connected, tech-enabled dental and medical care. Listen in to hear about: Building your support systemEarly-career advice: DSO vs private vs ownershipScaling practices: What people do not talk about enoughWhat actually drives practice performanceClinical focus in Dr. Antani’s practiceSleep apnea workflow and medical billing…and so much more! Resources Mentioned Sleep Apnea Resources: Transform Dental Sleep by Jason Tierney: https://www.amazon.com/Transform-Dental-Sleep-Step-Step/dp/B0C524116R.AADSM: https://www.aadsm.org/Email Dr. Antani: [email protected] Business Books: Built to Sell by John Warrillow: https://www.amazon.com/Built-Sell-Creating-Business-Without-ebook/dp/B004IYISQWThe Automatic Customer by John Warrillow: https://www.amazon.com/Automatic-Customer-Creating-Subscription-Business-ebook/dp/B00LFYXDNQThe Art of Selling Your Business by John Warrillow: https://www.amazon.com/Art-Selling-Your-Business-Strategies-ebook/dp/B08NTSFMJLSmall Giants by Bo Burlingham: https://www.amazon.com/Small-Giants-Companies-Instead-10th-Anniversary/dp/014310960XTraction by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837The 10X Rule by Grant Cardone: https://www.amazon.com/10X-Rule-Difference-Between-Success/dp/0470627603See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode, Steve Jensen sits down with Laura Johnston, founder of My Dental SOP, to break down what SOPs really are and why “a checklist is not an SOP.” They talk about how documenting workflows reduces chaos, protects the practice, improves training, and helps teams scale across providers and locations. Listen in to learn: About SOPs for the dental practice and why they matter for consistency and coverage Why checklists miss the “how,” including communication and cross-department handoffsHow to start without getting overwhelmedHow SOPs support risk reduction, including clearer roles and stronger internal controlsHow structured onboarding expands the candidate pool beyond those with dental experienceWhy owners should identify an internal “SOP champion” to avoid becoming the bottleneck…and so much more! About the Guest: Laura Johnston is the founder of My Dental SOP. With more than two decades in dentistry, Laura helps practices document workflows, build training paths, and align teams to deliver consistent patient experiences. Resources: My Dental SOP: https://www.mydentalsop.com/Dental Intelligence demo + gift card: https://get.dentalintel.net/podcast

In this episode of Growth in Dentistry, host Steve Jensen talks with Michael Dinsio and Paula Quinn from Next Level Consultants about why many practices are adding new patients but not actually growing, and how daily systems can drive retention, scheduling consistency, and a better patient experience. Listen in to hear about how: Patient retention is the hidden growth leverLoyalty has changed – how patient and team member loyalty can look differentSystems beat good intentions…and so much more! Resources: Check out Next Level Consultants: https://nxlevelconsultants.com/See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast

Welcome to another episode of the Growth in Dentistry podcast! In this episode, Steve Jensen talks with Bryton Nield of Dentist Partner Pros about why associate relationships fail and how to hire associates with a higher success rate. Tune in to hear about: How to avoid “panic hiring” when an associate leaves or the practice is maxed outWhat associates actually want from practice ownersDefining the ideal candidate: Skills, culture, character, commitmentThe investment of recruitingResources: Learn more from Bryton’s team at http://hiringpros.com.See a demo of Dental Intelligence and get a $50 gift card: http://get.dentalintel.net/podcast.

Welcome back to the Growth in Dentistry podcast! In this episode, Steve Jensen talks with Kelsey Porter, co-founder of Beacon PPO Solutions, about using PPO fee negotiations to increase practice profitability without increasing patient volume. What you’ll learn: How PPO negotiations can increase revenue per procedure while keeping practices in-networkHow often to negotiate and what happens if you have not reviewed fees in yearsWhy the first offer is often small, and how deeper negotiation can lead to larger liftsHow leasing and network structure can create leverage with carriersWhat the process, timeline, and workload typically look like for a practice…and so much more! Resources: Beacon PPO Solutions: www.beaconpposolutions.comCheck out a demo of Dental Intelligence and her a $50 gift card: https://get.dentalintel.net/podcast

In this episode of Growth in Dentistry, host Steve Jensen sits down with Miranda Beeson from ACT Dental to discuss a hot take on new patients. While new patients are essential for practice growth, Miranda challenges the common assumption that simply increasing new patient numbers is the solution to revenue goals. Tune into this conversation to explore how to measure net patient growth, the significance of the new patient hygiene reappointment percentage, and how to create a practice that supports the life you want to live. We cover: The importance of Annual Patient ValueHigh volume/low profit practices vs. low volume/high profit practicesNet Patient Growth and how to stop losing patients from inactivityReactivation SystemsThe new patient experienceHygiene reappointment...and so much more! Resources: ACT Dental – https://actdental.com Best Practices Association – https://join.actdental.comBest Practices Podcast with Kirk Behrendt – https://actdental.com/podcastSee a demo of Dental Intelligence and get a $50 gift card – https://get.dentalintel.net/podcast

In this episode of the Growth in Dentistry podcast, join Steve Jensen as he sits down with Susan Leckowicz, a dental coach with 16 years of coaching experience and 20 years of clinical experience as a hygienist. Susan shares her proven case agreement system that helps practices move beyond simply getting patients to accept treatment, focusing instead on creating genuine agreement and commitment to complete care plans. Listen to the episode to hear more about: The case acceptance vs. case completion gapOptimizing the hygiene visit for treatment planningThe financial agreement systemFollow up and accountability with unscheduled treatmentDriving team buy-in and behavior changePatient communication strategies...and so much more! Connect with Susan by emailing her at [email protected]. Learn more about Dental Coaches at www.dentalcoaches.com. See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

In this episode of Growth in Dentistry, Steve Jensen sits down with Heather Crockett from ACT Dental to discuss practical strategies for overcoming burnout and building a thriving dental practice. They explore the "Sunday Scaries" phenomenon that many dental professionals experience and provide actionable advice on leadership, self-awareness, delegation, and work-life balance. Listen to the episode to hear about: Identifying the root causes of Sunday night dreadThe Power of ReflectionThe Three Hats of LeadershipSelf-Awareness as a Leadership ToolThe Show-Do-Teach methodAvoiding Maintenance ModeSetting Boundaries...and much more! Resources: Learn more about ACT Dental: https://www.actdental.com/Best Practices Association: https://www.actdental.com/bpaThe Working Genius Model: https://www.workinggenius.com/The DiSC® Assessment: https://www.discprofile.com/Five Behaviors of a Cohesive Team: https://www.fivebehaviors.com/See a demo of Dental Intelligence and get a $50 gift card: http://get.dentalintel.net/podcast

In this episode of the Growth in Dentistry podcast, Steve Jensen sits down with Ragan Hartman, a dental industry expert with over 27 years of experience in healthcare management and executive coaching. Ragan shares actionable verbal skills and scripting techniques to address common challenges facing dental practices today and provides actionable scripts to use in your practice. Listen in to hear more about: The power of words in dentistryHandling accounts receivableMitigating cancellationsManaging no-showsGoing out-of-networkHandling escalations...and so much more! Want to reach out to Ragan and get a copy of the scripting guides she mentioned? You can call/text her at 931-808-8820 or email her at [email protected]. You can also contact her via the Fortune Management website: https://www.fortunemgmt.com/profile/ragan-hartman. See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

In this episode of Growth in Dentistry, host Steve Jensen and Riley Beck of Energize Group sit down with Dr. Fran Dolan, owner of Dolan Dental, to discuss how he built a top-performing scratch practice in just three years. Dr. Dolan shares his journey from associate dentist to practice owner, revealing the strategies, challenges, and key decisions that led to his success. Listen in to hear about: Dr. Dolan’s early career and transition from associate to practice ownerHis unique practice model of split-shift scheduling and how his team is structuredMarketing and patient acquisition, and his partnership with Energize GroupThe practice’s growth trajectoryHis investment in technology used in his practice, from 3D printers to intraoral scanners and more…and so much more! Want to get in touch with Dr. Dolan? Follow along with his practice journey on Instagram at @dolan_dental and reach out there or to his personal account, @fran_dolan_dmd. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Steve Jensen sits down with Matt Coggin, President and CEO of Spear Education, to discuss major trends shaping dentistry and how dental practices can navigate them successfully. Matt shares insights on practice consolidation, consumerism, digital transformation, and the challenges of training associates. Listen in to hear about: Major trends in dentistryThe challenge for dentists entering the workforce out of collegeThe gap between learning new procedures and implementing them in the practiceGrowth vs. operating expensesWhat drives success in dental practices...and so much more! Get in touch with Matt and the team at Spear: [email protected] or https://www.speareducation.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Jon Harris from Fortune Management is back on the Growth in Dentistry podcast to discuss practice valuations, market trends, and strategies for building valuable dental practices. Jon shares his expertise on what makes practices valuable, how to structure acquisitions, and the importance of operational efficiency in today's changing market. Listen in to hear more about: Market Trends & Valuations: How rising interest rates, inflation, and market volatility have impacted practice valuations and deal structuresUnderstanding Practice Value: Why cash flow matters more than revenue, and how two practices collecting the same amount can have vastly different valuationsDeal Structures: Five ways to bridge valuation gapsMulti-Location Strategy: Why DSOs and private practices are pursuing multiple locations to spread margins and increase profitabilityCash Flow Drivers: The five key areas that drive cash flow in a dental practice Hygiene Optimization: How to calculate the impact of adding hygiene columns and prioritizing patients with unscheduled treatmentBuilding Value: Three main strategies to increase practice value: optimize capacity, expand clinical suite, and create a workplace culture that attracts talent...and so much more! Connect with Jon: (423) 579-3775 or [email protected]. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode, host Steve Jensen sits down with Ryan Menacho from Firegang Marketing to discuss a powerful framework for dental practice growth. Ryan shares the three-component model that has helped practices across the country attract more patients and build thriving businesses: differentiation, visibility, and conversion. Listen in to hear more about: The Firegang Three-Component Model: Understanding the three pillars of dental practice marketing successHow to stand out in your market through money, time, and convenienceMaking your practice known through strategic marketing channelsTurning phone calls into booked appointments with proven techniquesHow to control phone conversations and avoid saying "no"Addressing the hidden opportunity cost of unanswered calls…and so much more! Head over to http://www.firegang.com to set up your FREE Practice Growth call. And request your FREE copy of the Practice Growth book: https://go.firegang.com/pgexpanded-optin. See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

Evan Lazarus is back on the podcast! In this episode, Steve Jensen sits down with the CEO and founder of Simple Impact Media to discuss what it really takes to grow a dental practice through marketing. Evan brings a unique perspective to dental marketing, combining his background as a former COO of a hedge fund with his data-driven approach to practice growth. Listen in to hear about: What makes the ideal marketing clientWhy focusing solely on new patient acquisition is a mistakeThe importance of understanding key metrics like annual patient value, conversion rates, and diagnostic percentagesHow to develop a comprehensive growth strategy rather than just implementing isolated tacticsRealistic expectations for marketing investment based on practice goalsThe critical factors that determine whether a practice is ready to benefit from marketing spendHow to approach marketing as an ongoing strategy rather than a quick fix…and so much more! Connect with Evan at www.simpleimpactmedia.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode of the Growth in Dentistry podcast, host Steve Jensen sits down with Olivia Smith from OS Dental Consulting to tackle one of dentistry's most persistent challenges: improving case acceptance. With case acceptance rates trending downward across the industry, Olivia shares her expertise from working with over 100 practices to reveal the real barriers preventing patients from saying yes to treatment—and how to overcome them. We discussed: Industry trends: Declining case acceptance ratesCommon Barriers to case acceptanceThe importance of comprehensive presentationTeam member rolesFinancial conversationsLab case management…and so much more! Guest Bio: Olivia Smith is the founder of OS Dental Consulting and has been in dentistry for over 11 years. With a background in marketing and business management, she has worked with over 100 practices across the country and spent the last 7 years coaching practices to improve their systems, case acceptance, and overall growth. Olivia specializes in helping practices identify barriers in their patient journey and implementing systems that lead to 15-20% increases in case acceptance. Connect with Olivia at [email protected] or visit her website, www.osdentalconsulting.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.