Advertise on podcast: Leading for Business Excellence

Curiosity separates good leaders from great ones. Are you asking the questions to truly understand how work gets done across your organisation? Sue Thexton, Group Leader at Harris Computer is a seasoned business leader with decades of experience guiding teams and organisations across the UK, Europe, and beyond.  Sharing her insights on the power of curiosity in leadership, Sue explains how asking the right questions, observing processes, and learning from every situation can uncover opportunities for growth and improvement. She offers the practical advice you need to engage your teams, understand your customers, and approach challenges with an open mind. Curiosity is a tool. Discover how you can use it to better understand your teams, your customers, and the opportunities that will take your leadership further. PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares  how standardising work across 42 admin teams unlocked not only financial savings but also happier teams, reduced stress, and faster patient outcomes. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This minisode features Hayley Glasby-Ringham, Associate Partner at KPMG, as she shares how her organisation navigated a “Transformation with a capital T" - a full-scale, end-to-end change across processes, systems, and culture. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-transformation-in-the-age-of-ai/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

What happens when Continuous Improvement is led from the frontline, not just the boardroom? In this episode, Alex Donaldson and Ben McCready, Process Improvement Managers from Scottish and Southern Electricity Networks (SSEN) share how their BQF award-winning ‘Perform’ programme is equipping managers to lead change in one of the world’s fastest growing electricity networks companies. You’ll hear how Perform helps teams build habits around daily huddles, structured problem-solving, and critical behaviours like accountability and empowerment, bringing to life a culture of ownership and Continuous Improvement. Alex and Ben open up about the early resistance they faced, the tools that helped shift mindsets, and the operational gains that followed, from faster response times to increased productivity and staff engagement. If you’re looking to embed improvement across diverse, distributed teams - especially in high-pressure, high-change environments - this episode will give you practical, people-focused lessons that deliver lasting results. Listen now to discover how behavioural change became the foundation for operational excellence at SSEN. PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how his teams use improvement huddle boards to build skills, share learning, and boost coaching confidence - proving that with structure and respect for time, 15 minutes can be enough to make real progress.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/  PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Anu Kalia shares how Continuous Improvement has become part of the fabric at Tesco. From onboarding new colleagues to embedding CI in transitions and day-to-day operations, he explains how a culture of improvement is built from the start, and sustained through visible impact. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/culture-by-design-how-tesco-made-ci-everyones-business/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, experienced board director Helen Mahy shares practical advice on what non-executive directors focus on to understand an organisation’s health. From financial control to executive quality and early signals that a growing business needs a board, Helen offers candid guidance for aspiring and seasoned non-execs alike. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/what-makes-an-effective-non-executive-director-steering-ftse-companies/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, former Group Director of Operational Excellence at Smiths Group plc, shares how data-driven decisions, talent incubation, and inclusive behaviours are helping shape a more balanced future. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-leadership-blueprint-for-a-continuous-improvement-culture/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

What does it take to embed improvement into the fabric of a global organisation? Anu Kalia, Global Process Excellence Lead at Tesco, shares how a long-term commitment to Continuous Improvement is delivering impact at scale, earning them the 2025 BQF Award for Excellence in CI Culture (Service). From onboarding and talent attraction to leadership behaviours and daily huddles, Anu explains how Tesco’s CI culture has evolved over seven years, and why it’s far more than a series of projects. You’ll hear how the team has generated over 15,000 ideas, the strategic shifts that kept momentum high, and how performance boards, process mining, and AI are shaping the next chapter. Anu also shares his ambition to build Tesco’s best-in-class in-house consultancy, and the role of senior leaders in making improvement a non-negotiable. Whether you're starting your CI leadership journey or scaling across a complex organisation, this episode offers real-world insights on sustaining improvement culture in every corner of the business. Listen now to hear how everyday excellence is being brought to life at Tesco. PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, PMI’s Rich Seddon challenges traditional thinking on productivity, arguing that old models no longer serve today’s societies. From economic systems to resource scarcity, he explores the critical role of improvement in creating value with fewer inputs. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, experienced board director Helen Mahy shares a candid take on what’s really changing in boardrooms, from true diversity of thought to the powerful role of the chair. Plus, why being the “best fit” isn’t always best for business. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/what-makes-an-effective-non-executive-director-steering-ftse-companies/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Jason Hill, founder of Hill Helicopters, shares why product innovation should start with a deep understanding of customer need, not just a good idea. Hear how decades of listening, refining, and real-world insight fuelled his 30-year journey to reimagine private aviation. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/  PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Are you ready to navigate the changing landscape of transformation where AI is more than a buzzword? Hayley Glasby-Ringham, Associate Partner at KPMG, shares practical insights from the frontline of large-scale change. Hayley explains how AI is reshaping the way organisations approach transformation, and why technology alone won’t deliver success. This episode focuses on the human factors that often get overlooked: leadership behaviours, building trust, and creating conditions where change lasts beyond the initial hype. Hayley highlights the role of leadership in sustaining momentum, common pitfalls that derail progress, and the importance of clear communication and alignment in complex environments. Whether you’re leading digital change, embedding new ways of working, or striving to keep improvement alive, this conversation offers grounded, practical wisdom from a leader who understands the balance between technology and people. Listen now to sharpen your transformation approach and lead change that lasts. PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Steve Vaid, CEO of Money Advice Trust, shares insights from his first 90 days in leadership. From meeting every employee to fostering a culture of problem-solving, Steve discusses how listening, data, and empowering teams are driving improvement within the organisation. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, PMI’s Managing Partners challenge us to think beyond quick wins, explaining why true sustainability relies on systems thinking, thoughtful design, and equipping people with the skills to evaluate impact. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/  PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD. The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn