Advertise on podcast: OneSPARKS

In today’s episode, we’ll be discussing the Unified Communications and Contact Centre market and the benefits of implementing a XCaaS strategy.   We review Experience Comms as a Service (XCaaS) and how a centralised UC and Contact Centre strategy can lead to big improvements in customer experience.  Our first guest is Oli Caudwell, Strategic Acquisitions Manager at Onecom. Oli has immense experience within the telecoms industry, assisting UK businesses with their operational efficiencies and improved CX through digital transformation.  Oli supports Onecom's customers to ensure they can collaborate and communicate seamlessly through Cloud UC, Contact Centre and Connectivity.   James Vernon is Senior Enterprise Executive at 8x8, one of the largest providers of Voice over IP products and are leading the transformation in the 'UCaaS & CCaaS' Cloud Communication industry. James has been working in the industry for nearly 25 years and is an experienced professional in Cloud Communication services. 

In today’s episode we are looking at the biggest changes encountered over the past year, and how senior leaders are supporting these new ways of working.  What are these new ways and why do we need them?    Experts Parysa Hosseini-Sech at Onecom and  Billie Hartless at Mitel, discuss the importance of virtual and hybrid teams, and the communication tools that are available. 

In today’s episode, we focus on telecoms and IT strategy within the healthcare industry, offering key insights on how to implement a seamless communication strategy. In today's episode, we're looking at how health care provider City and County is using technology to get ahead of the industry and how Samsung and Onecom devices and services are helping to support their ambitions   

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals.  Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces.  What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA. In today’s episode we are looking at how you can benefit from automation and cognitive technologies to deliver a more personalised customer experience, and how they can be used as part of your strategy addressing common organisational and CX challenges,   

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals.  Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces.  What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA. In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer service.  

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals.  Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces.  What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA. In today’s episode, we are looking at the digital workforce.  What is it and why do we need it?

We are thrilled to announce the launch of our new podcast: OneSPARKS! Throughout the series, we will be joined by various thought-leaders and subject-matter experts within the technology industry to ‘spark’ a conversation on the impact of technology on today's modern, digital world. Without the right vision, leadership, and expertise, it is easy for businesses to fall short of expectations from board members, investors and customers alike. OneSPARKS will demonstrate how a combination of partnership and innovation can create a force to be reckoned with.