
Advertise on podcast: The Digital Restaurant
Rating
4.8from
This podcast has
117 episodes
Language
EnglishPublisher
Carl OrsbournExplicit
No
Date created
2021/10/10
Latest episode
2025/11/24
Average duration
29 min.
Release period
18 days
Description
The latest on technology affecting the restaurant industry - for better and for worse.
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Will Synthetic Data Drive 80% of all Restaurant Decisions?
2025/11/24
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Carl is joined by Rishi Nigam, CEO of Franklin Junction, to break down the most important stories shaping restaurants and consumer technology as we close out 2025. From GoPuff’s latest funding round to Cloudflare’s massive outage and the rising role of synthetic data, this episode looks at how operators should prepare for a rapidly changing year ahead.
Topics covered:
• GoPuff’s new funding and whether it signals discipline or deeper trouble
• Q4 softness and why consumer spending may diverge sharply by income level in 2026
• Kroger’s closure of e-commerce fulfillment centers and what it means for delivery economics
• How synthetic data is reshaping forecasting, pricing, and marketing
• Why Cloudflare’s outage shows every restaurant needs a real contingency plan
Timestamps:
00:00 Intro
01:00 GoPuff funding analysis
06:00 Consumer spending outlook for 2026
12:00 Kroger closes fulfillment centers
15:00 Synthetic data and the 80 percent prediction
22:00 Cloudflare outage and industry risk
Listen, subscribe, and share your thoughts with us.
Happy Thanksgiving from The Digital Restaurant.
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Great Buy or Great Sell? - Spyce heads to Wonder
2025/11/10
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Special guest host Kim DeCarolis joins Carl for a lively dive into the week’s biggest restaurant and tech stories for the last episode in Season 2.
They start with American Express’s growing influence in restaurant loyalty and ask whether Amex has become the new partner of choice. Then they turn to Chipotle, where CEO Scott Boatwright is refocusing the brand around digital order accuracy — a move that says a lot about how consumer expectations have shifted.
Next up: Yelp’s new AI Receptionist - will it actually help operators, or just add more noise to the AI conversation? And in one of the week’s biggest business moves, Wonder’s acquisition of Spyce from Sweetgreen sparks a discussion on focus, automation, and where robotics fits into the future kitchen.
Finally, Carl and Kim unpack the Uber + Toast partnership, a big move that could reshape the first-party and third-party delivery landscape.
As always, The Digital Restaurant looks at how these headlines reveal where restaurant technology and the broader off-premise experience are headed next.
01:30 – Q1: Is Amex becoming the restaurant partner of choice?
05:00 – Q2: Chipotle turns its focus to order accuracy
10:45 – Q3: Yelp Receptionist – Hype or Help for Operators?
14:50 – Q4: Wonder buys Spyce from Sweetgreen – smart sale or bold gamble?
19:40 – Q5: Uber + Toast partnership – what it means for delivery’s future
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Chat GPT & The End of Marketplaces?
2025/10/13
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Are delivery marketplaces like DoorDash and Uber Eats about to be disrupted by ChatGPT?
Carl welcomes Atul Sood, former McDonald’s and Kitchen United executive, to explore how AI and automation are reshaping the food world — from ChatGPT’s new app integrations to robotic hospital kitchens.
Together they cover:
DoorDash’s new Dot delivery robot and smart scale (2m 15)
https://foodondemand.com/10012025/doordash-ceo-tony-xu-unveils-delivery-robot-and-smartscale/How ChatGPT’s App SDK could eliminate the need for delivery apps altogether (6m 35)
https://techcrunch.com/2025/10/06/openai-launches-apps-inside-of-chatgpt/Aramark’s robotic kitchen for hospital meals (14m 15)
https://chainstoreage.com/aramark-invests-food-service-robot-health-care-facilitiesInsights from Toast’s 2025 restaurant report (16m 55)
https://pos.toasttab.com/blog/data/2025-voice-of-restaurant-industry-surveyHow bot armies may have fueled Cracker Barrel’s viral logo controversy (22m 45)
https://www.nrn.com/casual-dining/cracker-barrel-s-logo-controversy-was-driven-by-bots-what-operators-should-learn-from-thisIt’s a packed episode on the intersection of AI, automation, and restaurant innovation — and what it all means for operators, brands, and consumers.
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Build vs Buy - The Question every Restaurant Exec must answer
2025/09/29
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This week on The Digital Restaurant, Carl is joined by Jeremy Julian, host of the Restaurant Technology Guys podcast and CRO of CBS NorthStar, for a wide-ranging conversation on the state of restaurant technology.
We dive into highlights from FSTEC, explore new benchmarks from InTouch Insight’s QSR report on voice AI & kiosks, and tackle the perennial build vs buy question that every brand faces. We also look at ChowBus’ surprising pivot from delivery platform to full-stack tech provider and dig into the often-overlooked value of digital menu boards.
From hospitality’s enduring role to the realities of ROI, this episode is packed with insights operators and tech providers alike won’t want to miss.
Timestamps
01:00 – Insights from FSTEC – tech must enhance guest & staff experience
05:00 – Voice AI in QSRs – findings from InTouch Insight’s report
15:50 – Build vs Buy – hidden costs and ROI realities
20:50 – ChowBus pivots from delivery to full-stack tech platform
24:50 – The untapped potential of digital menu boards
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Is First Party Ordering Losing the Fight?
2025/09/15
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This week, Carl welcomes special guest host Markus Pineyro of Oomi Kitchen to dive into five major stories shaping restaurants and technology.
Is first-party delivery really the answer? We explore the economics, customer experience, and hidden costs behind running your own fleet.Burger King’s security scare: An ethical hacker exposes vulnerabilities at RBI. What lessons should operators learn about digital risk and communication?DoorDash’s commerce platform expansion: Why their SaaS-like approach could reshape how independents think about tech stacks.FSTEC’s Tech Guide: Fresh survey data reveals gaps in loyalty, reviews, and back-of-house investment. Surprising stats operators need to see.Starbucks’ AI inventory control: From clipboards to cameras, we break down how imagery-based systems could transform accuracy and cash control.Plus, Markus shares the Oomi journey and what it means to be a digitally native restaurant.
00:00 – Welcome & guest intro (Markus, Oomi Digital Kitchen)
01:00 – Q1: Is first-party delivery really the way to go?
06:00 – Q2: Burger King security flaw – lessons for operators
12:00 – Q3: DoorDash expands with new commerce platform
16:00 – Q4: FSTEC Tech Guide – surprising operator survey data
22:00 – Q5: Starbucks tests AI inventory control
26:00 – Markus on Oomi’s model & digital-native kitchens
28:30 – Wrap-up & how to connect with Markus
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Why Agile Marketing is the Essential Restaurant Skill in the Digital Age
2025/09/02
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This week on The Digital Restaurant, Carl is joined by Jennifer Kern, CMO of Qu, for a fast-moving conversation about the headlines shaping restaurants, technology, and consumer behavior.
We kick off with a surprising stat: half of adults are ordering kids meals. (01:00) What does this say about QSR value wars, portion sizes, and how brands like CAVA and Starbucks are reframing value through experience, not just price?
Next, we examine Chipotle’s partnership with Zipline (05:00), which involves testing drone delivery in Dallas. Is this more than PR? Carl breaks down the operational hurdles, costs, and what it means for scale.
From there, we dive into talent and tech shifts: Duolingo’s social media star Zaria Parvez joins DoorDash (10:00), bringing 16M followers’ worth of creativity, and voice AI startups raise fresh funding (14:00)— even as Taco Bell and McDonald’s wrestle with reliability.
Finally, we conclude with culture and agility: how restaurants capitalized on Travis Kelce and Taylor Swift’s engagement (21:00) to deliver playful, real-time marketing moments.
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Beware, Be Kind of Viral Influencers
2025/08/18
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In this episode of The Digital Restaurant, Carl is joined by Emmy Award–winning storyteller Mike Duffy of Yum Crunch. Together they break down five timely stories shaping restaurants and tech:
McDonald’s bets on web ordering through DoorDash—does convenience outweigh control?Yum Brands’ Byte platform fuels $9B in digital sales and rewrites the restaurant tech stack.Social listening lessons: Cracker Barrel’s backlash vs. KFC’s potato wedge comeback.Drone delivery’s tipping point—new FAA rules, Texas rollouts, pizza robots in LA, and the Ghost Kitchen 3.0 vision.The power and peril of influencers—when viral moments can make or break restaurants.Tune in for insights on how digital disruption, AI, and influence are shaping the future of food.
00:50 – Big Macs without an app?
McDonald’s and DoorDash team up on a web-based ordering channel. Does this remove friction or hand too much control to a third party?
06:20 – How Byte is fueling Yum’s digital revolution
Yum Brands surpasses $9B in digital sales with its in-house AI platform Byte, reshaping marketing, operations, and delivery.
14:35 – Social listening: when to hear and when to act
KFC wins big with a potato wedge comeback while Cracker Barrel faces backlash over redesigns. Lessons in consumer engagement.
22:55 – Drone delivery is set to take off
Regulations shift, GoTo Foods tests drones in Texas, Serve robots deliver pizzas in LA, and Ghost Kitchens 3.0 may be on the horizon.
32:00 – Should operators be influencers?
The risks and rewards of social media influence: a San Francisco chef’s career collapses after a viral TikTok, while CPK and Pinky Cole show how to turn moments into opportunities.
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
AEO is the new SEO: How AI is rewriting the digital playbook
2025/07/21
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Carl returns from a July break with Bernadette Heier of Food on Demand to unpack five stories that signal where restaurant tech is heading next.
01:00 – Olo acquired by Thoma Bravo
• $2B all-cash deal
• A chance to reset outside the public markets
• Could this unlock faster innovation?
04:30 – OpenTable’s AI Concierge
• Built with OpenAI and Perplexity
• Answers 80% of diner questions
• Visibility now depends on how up-to-date your listing is
09:00 – Golden Corral’s Flybuy-powered pickup
• Off-premises rebrand: Golden Corral Favorites
• Flybuy tracks customer approach to time food perfectly
• Reflects the rise of drive-thru-style formats from legacy brands
12:05 – AEO: Answer Engine Optimization
• 70% of Google searches now end with no click
• Video builds audience—but not search visibility
• Q&A-style web content is the key to getting found by AI
18:20 – VenHub at LAX
• Automated grab-and-go using robotic arms
• $250K startup cost, $300M in preorders
• A new frontier in frictionless convenience
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Who sells $1 Billion of Ads to Restaurants?
2025/06/23
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This week on The Digital Restaurant, I’m joined by a new co-host — Alex, an AI avatar — as we break down five headlines showing how delivery, automation, and AI are shaping the next wave of restaurant operations:
01:10 – Olive Garden’s off-premise engine is humming
Uber Direct integration, buy-one-take-one offers, and nearly 7% same-store sales growth from delivery alone
05:25 – Yum China rolls out Q Smartt
A voice-activated wearable assistant for managers, designed to surface operational insights in real time
11:05 – GPT failed at report building
QSR’s Mary Pillow Thompson spent a weekend trying to automate daily ops. The issue wasn’t the model—it was the lack of orchestration
13:30 – DoorDash acquires Symbiosis for $175M
A strategic bet on local commerce advertising, with closed-loop attribution from ad to order
17:45 – Coco raises $80M to scale delivery bots
Semi-autonomous, human-guided, and aiming for 10,000 units deployed by 2026
Quote of the week:
“Coco isn’t replacing humans — they’re redeploying them smarter.”
Full episode: https://thedigitalrestaurant.buzzsprout.com
#restauranttech #AI #offpremise #DoorDash #OliveGarden #CocoRobotics #YumChina #InvisibleTechnologies
Shoutouts:
Zach Rash, Joey Simons, Sam Altman, Ryan Graves, Mary Pillow Thompson, Alex (AI co-host)
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Rethinking the Restaurant Tech Stack
2025/06/09
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What’s Inside This Episode?
00:00 – Live from the National Restaurant Show
Carl visits Chicago and joins Rich Faltot at Point B’s new Restaurant Technology Innovation Center.
“We're stood in a room with 70 screens — and not one is for show.”
01:00 – Why restaurant tech stacks are broken
Legacy systems, data silos, fragmented integrations, and the cost of doing nothing.
POS replacements are “open heart surgery” for restaurantsTransformation takes 18–36 months on averageSuccess requires aligned leadership and future-facing thinking“The best stack isn’t best-in-class. It’s best for you.”
06:00 – Customer obsession: the north star for tech decisions
Rich outlines how leading brands maintain focus—on the guest experience, not shiny tools.
The best operators spend time in-store, watching, listening, learningEvery tool must make things easier for the team and better for the customer“If the tech’s not helping your guest, it’s not helping your business.”
13:00 – Point B’s ‘Digital Safari’ and art-of-the-possible workshops
Real-world immersion through drive-thru, kiosk, and delivery UX testingCross-industry inspiration (NASCAR, Disney) drives better solutions“We get rid of mental boundaries so they can dream—just scary enough.”
20:00 – Inside the tech center
Carl takes a walking tour of the new Tech Center, featuring:
Multiple full-stack POS environments: Toast, PAR, Qu, Aloha and moreIntegrated back-of-house systems: Restaurant365, SynergySuite, Decision LogicTraining and deployment environments built for test, learn, and change management“We're not here to sell tech. We're here to help restaurants get it right.”Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Will Autolane be the future for pickup?
2025/05/26
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This week on The Digital Restaurant, Carl is joined by restaurant real estate expert and 10Rep founder Kyle Inserra. Together they explore the rise of kitchen automation, curbside robotics, and why DoorDash is pausing its Voice AI. Packed with insights from the National Restaurant Show, this episode covers the latest in tech, data, and operations shaping the restaurant world.
Timestamps:
00:00:40 – AI Dominates the National Restaurant Show
AI matures beyond hype as operators start real implementationBack-of-house robotics everywhere—from fryers to vid machinesTariff uncertainty stalls investment for some tech vendors
🗨️ “I saw so much automation for the back of house—everyone was there this year.” — Carl00:05:10 – AutoLane Launches Curbside OS for Autonomous Pickup
Think of it as air traffic control for self-driving food pickupsTesting in SF and Austin ahead of Tesla robo-taxi launchesCuts pickup time from 2 minutes to 1 — massive implications
🗨️ “It’s choreography for self-driving cars—and it's coming fast.” — Carl00:09:40 – Wingstop Goes All-In on Smart Kitchens
Proprietary AI forecasts demand and halves cook timesRollout success across franchise system — rare in the spaceShows power of in-house tech stacks over integrations
🗨️ “Wingstop isn’t trying to beat the competition—they’re trying to beat themselves.” — Kyle00:12:10 – DoorDash Trend Report: Robots, TikTok & Global Palates
Men more likely to trust AI-cooked meals; Gen Z shops by photoGarlic naan, pad thai, miso soup among top 10 DoorDash ordersHalf of users take 5–10 minutes deciding what to eat
🗨️ “If you aren’t in the carousel, you’re not in the consideration set.” — Carl00:20:00 – DoorDash Pauses Voice AI, Names Preferred Tech Partners
Voice AI project shelved—for now—due to underperformanceIntegration partners now include Toast, Square, Otter, CheckmateMore scrutiny coming for tech vendors to meet Doordash standards
🗨️ “Most GenAI projects fail because they’re poorly tested—DoorDash just pressed pause.” — CarlSupport the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Who wins the Super App Race? - with Guest Host Alayna Sullivan
2025/05/12
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In this week’s episode of The Digital Restaurant, Carl is joined by Alayna Sullivan, Senior Director of Corporate Comms at Olo, fresh from Food on Demand. Together, they cover five big stories shaping the restaurant and off-premise landscape, including DoorDash’s mega acquisitions, Chipotle's new catering pilot with Olo, and the rising footprint of Wonder.
Timestamps:
00:01:30 – Chipotle x Olo Catering Partnership
Chipotle pilots Olo’s Catering Plus with promising early featuresAverage catering check size = $350+
🗨️ “We are going to see more and more improvements when it comes to the digital interface for catering.” — Carl00:05:00 – DoorDash Acquires Deliveroo & SevenRooms
$5B+ in acquisitions as DoorDash shifts toward platform dominanceSevenRooms' CRM tools broaden DoorDash’s value prop
🗨️ “DoorDash is betting the next wave of restaurant tech is about owning the guest journey.” — Carl00:10:20 – Huddle House’s Off-Premise Reboot
Three new footprints designed for off-premise and drive-thruEven breakfast gets a modern makeover
🗨️ “This is a blueprint for aging brands to boost frequency and convenience.” — Alayna00:13:20 – Black Box Data: Industry Outlook
Traffic down, oversaturation looming, value now a critical consumer trigger
🗨️ “When joy is greater than fear, economic growth begins.” — Lisa Miller (via Carl)00:21:35 – Wonder Raises $600M, Hits $7B Valuation
Rapid expansion plans, full-stack food experience, and smart acquisitions
🗨️ “Wonder is playing in spaces like ghost kitchens that haven’t worked for others—yet investors are all in.” — Alayna👉 Follow, rate & review wherever you listen, and don’t forget to subscribe on YouTube!
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
From Smart Kitchens to Smart Menus with Guest Host Jason Berkowtiz
2025/04/28
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This week on The Digital Restaurant, Carl and guest co-host Jason Berkowitz dive into:
Qu's move toward smart kitchens with integrated IoT systems (0m 50s)A sharp reflection on the restaurant "disruptors" that weren't — from Zume Pizza to Ghost Kitchens (4m 35)Why Chipotle's negative sales aren't just about the economy — and how training and tech are key to recovery (11m 05)A fascinating new look at menu personalization trends with EveryBite data (17m10)How technology can — and should — help restaurants become more sustainable (23m 20)Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
How will Tariffs affect Restaurants? - with Guest Host Deborah Matteliano from AWS
2025/04/14
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This week, Carl is joined by Deborah Matteliano, the Global Head of Restaurants at AWS, for a wide-ranging conversation that covers everything from tariffs and avocados to AI strategy, Seamless’s surprising comeback, and the limits of restaurant robotics. Drawing from her experience at Uber Eats and now at Amazon, Deborah offers sharp insights on how data, delivery, and design are reshaping the restaurant landscape.
Topics include:
1m 15: How Chipotle’s avocado strategy is shielding it from tariff turbulence9m: Why Grubhub's Revival of Seamless Could Be Wonder's Secret Weapon16m 55: The real reason Kernel scrapped its robots22m 20: The DoorDash + Domino’s partnership.30m: Boston's permit requirements on the delivery companies.If you're serious about restaurant tech and the off-premise channel, this one’s a must-listen.
Support the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Is Bolt Coming for Uber in America? - with Guest Host Yaro Tsyhanenko
2025/03/31
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This week on The Digital Restaurant, Carl is joined by Yaro Tsyhanenko, founder of PickPad, to break down the headlines shaping restaurants and tech:
⏱️ Timestamps
00:00 – Intro: Meet guest host Yaro, CEO of PickPad
01:00 – Why did Yum Brands partner with Nvidia?
05:37 – What does Qu’s State of Digital 2025 Report reveal?
13:06 – Why did Starbucks acquire Empower Delivery?
18:47 – Are loyalty programs evolving or stuck in the past?
26:02 – Could Bolt disrupt Uber and DoorDash in North America?
30:00 – What is PickPad, and how is it improving restaurant pickup?
🔥 Topics covered:
Yum’s push into site-level AIWhy loyalty without data is just a discountHow fast casuals are quietly overtaking QSRs in digitalEmpower Delivery’s big leap into StarbucksBolt’s entry into Canada — and what it signals for North AmericaA smart startup (PickPad) fixing off-prem chaos with sensors + MLSupport the show
🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.
Podcast reviews
Read The Digital Restaurant podcast reviews
BeauAJA 2023/11/09
Experts in the Industry!
Carl and Meredith are true experts in the industry. I love this podcast because it keeps me up to date on what’s going on in the complicated restauran...
David S Harris 2022/04/18
Great insights from smart people
Great way to stay on top of trending restaurant topics. Spend a few minutes with them and get smarter and better informed about the restaurant vertic...
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