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Luxury’s best salespeople have always been in demand, but the stakes have changed. As AI automates more of the shopping experience and price hikes strain loyalty, retailers are leaning harder on the one thing a machine can’t replicate: a human salesperson who knows exactly what their clients want. From Nordstrom’s uncapped commissions to Bloomingdale’s dedicated personal shopping suites, the perks on offer for top sellers who can single-handedly move millions of dollars in merchandise show just how valuable the talent has become. In this episode, senior correspondent Sheena Butler-Young is joined by BoF’s retail editor Cathaleen Chen to discuss why luxury’s top salespeople have become some of the industry’s most coveted talent, the lengths retailers are going to attract and retain them and what the high-profile move of stylist Catherine Bloom from Neiman Marcus to Nordstrom reveals about the increasingly competitive market for elite sellers. Key Insights: Nordstrom’s recruitment of former Neiman Marcus stylist Catherine Bloom illustrates just how valuable top salespeople have become to luxury retailers. Nordstrom co-chief executive Pete Nordstrom personally courted Bloom, whose longstanding relationships with wealthy clients made her a particularly coveted hire. As Chen notes, retail remains “one of the last industries where you can start at the entry level and work your way up,” with loyalty and long tenure often rewarded. Saks Global’s financial troubles, which intensified in 2025 following its acquisition of Neiman Marcus, created an opening for competitors looking to recruit top talent from both retailers. With inventory shortages making it harder for stylists to serve their clients, rival department stores spotted an opportunity to lure away established sellers and their valuable customer relationships. “If you’re not giving your clients top tier merchandise, then you really are not fulfilling your duties and serving them as their stylist,” Chen says, adding that several department store executives described the situation as a hiring opportunity. Retailers typically take two approaches to building a high-performing sales force: developing talent internally or recruiting established sellers from competitors. Butler-Young, citing luxury recruiter Caroline Pill, notes that the essential hard skills are “experience and the client book,” while the soft skills include “charisma ... diligence ... someone that listens maybe more than they speak.” Even as AI automates more of the shopping experience, the relationships top salespeople build with their clients remain difficult to replicate. “It’s a people business, it’s AI-proof, it’s a relationship business,” Chen says, noting that the value of top sellers lies in “the books that they keep, their Rolodexes.” Some are even invited to their clients’ birthday parties and travel with them. Top luxury salespeople can command extraordinary perks, including, in Catherine Bloom’s case, a standalone, appointment-only store at Nordstrom. Butler-Young recounts Pete Nordstrom’s enthusiasm for rewarding high performers: “I think it’s great that commission is uncapped, they deserve to make hundreds of [thousands] of dollars.” But Chen questions whether giving star sellers so much preferential treatment risks creating a “shopper monopoly,” with top associates potentially cannibalising sales from their colleagues. Additional Resources: Inside the Battle for Luxury’s Million-Dollar Salespeople | BoFPete Nordstrom on the Enduring Power of Retail’s ‘Best Mousetrap’ | The BoF PodcastOlivier Bron on Making Bloomingdale’s Desirable Again | BoF Hosted on Acast. See acast.com/privacy for more information.

For years, a coveted pair of Air Jordans could send sneaker fans into a frenzy. But when Nike brought back the black-and-blue Air Jordan 1 Royal this month, the response was muted — days after release, the shoe was still available in several sizes, with some pairs reselling below retail. BoF correspondent Mike Sykes, who has been reporting on Nike’s search for its next big hit, joins senior correspondent Sheena Butler-Young on The Debrief to break down what the tepid reception reveals about the wider company, and whether chief executive Elliott Hill’s pivot toward sport — in women’s basketball, running and recovery — can translate into lasting growth. Key Insights: The muted reception to the Air Jordan 1 Royal exposes a deeper problem than one slow-selling shoe. “There is a very obvious downswing that has happened with… the most popular Jordan silhouettes, these retro Jordans that usually work,” Sykes says. “They don’t really know what it is that people want from them right now. The classic retro styles that worked five years ago, ten years ago just don’t work right now.” Nike is pulling back on Jordan drops to restore exclusivity, but Sykes doesn’t think supply discipline alone fixes the brand. “Scarcity is not the magic pill that will solve all the problems that Jordan Brand has,” he says. Virgil Abloh’s “The Ten” is held up as proof of what real cultural impact looks like — and how hard it is to manufacture on demand: “Nike could use another version of The Ten right now, but you can’t just pull The Ten out of thin air. That’s something that happens over time.” CEO Elliott Hill’s bet on women’s basketball and running is showing early signs of life. “With Nike basketball on the women’s side specifically, I think there is a lot of energy right now,” Sykes says of signature shoes for A’ja Wilson, Caitlin Clark and Sabrina Ionescu. Running, meanwhile, is up double digits — though far from uncontested: “I would categorise this as one of the bright spots, but there is a lot of competition in the marketplace.” Products like the Nike Mind 001 clog and Hyperice gear target the booming wellness category, even if the price tags give Sykes pause. “Would you buy a $250 pair of slides? Probably not,” he says. “But I think that every little bit counts for the space that the brand is in right now.” Asked for the one signal that would show Nike is turning a corner, Sykes points to resale. “The aftermarket shows me how much people actually covet these shoes,” he says. “And I don’t really see people valuing the brand a lot as it is right now.” Additional Resources: Has Nike Done Lasting Damage to Jordan Brand? | BoFNike Kicks the Can Down the Road Again | BoFThe Debrief | Is Nike Finally Winning With Women? | BoF Hosted on Acast. See acast.com/privacy for more information.

Fashion has long been obsessed with youth, treating young shoppers as both trendsetters and the engine of growth. Yet brands including Evereve, Ulla Johnson, Frances Valentine and Poppy & Peonies are finding opportunities in catering to women in their 40s, 50s and beyond, a demographic with significant spending power and brand loyalty that rarely features prominently in fashion campaigns. On this week's episode of The Debrief, senior correspondent Sheena Butler-Young and US editor Diana Pearl examine why brands are still afraid to make the older shopper the face of a campaign, what “multi-generational selling” actually requires, and how founders, sales associates and even a customer’s own social circle can become a brand’s most powerful marketing tool. Key Insights: Young consumers may drive fashion’s cultural conversation, but older shoppers wield significant purchasing power. As Pearl puts it: “What [youth] don’t often have is the spending power... there’s so much discussion about how boomers are the wealthiest generation.” Brands will chase an older customer’s wallet but hesitate to put her face on a billboard. Pearl traces this to “a lot of ingrained misogyny in not just fashion, but in our society,” where women over 40 are seen as less interesting to market to — even though, she argues, “when [we] see older women who are chic, who are beautiful, stylish, who are successful, there’s an aspirational element to that.” The brands succeeding aren’t just targeting a specific age cohort— they’re building for mothers, daughters and grandmothers at once. “If you can sell to the mother, the daughter, the grandmother... that just gives you access to such a wide swath of consumers,” Pearl says, dubbing it a brand’s “superpower” because it builds “long-term loyalty and deep connection with the brand.” Long before the creator economy, community tastemakers shaped what women bought — they just weren’t on Instagram. “There’s always been that girl... who always had the best product recommendations, always knew of the hot new cool brands,” says Pearl. Those women, she says, were the nano-influencers of their time — holding “an immense amount of sway over their friends and their communities.” Many of the brands successfully courting older shoppers are founder-led, with personal connections playing a central role in building customer loyalty. For brands looking to replicate those relationships at scale, store associates can play a critical role. Pearl’s advice: “really educating... store teams, particularly store managers, and empowering them to empower their associates, to build those relationships.” Additional Resources: Fashion’s Next Growth Opportunity Isn’t Gen Z | BoFFashion Wakes Up to the ‘Silver Generation’ Opportunity | BoFWhy Brands Cast Older Celebrities to Court Younger Consumers | BoF Hosted on Acast. See acast.com/privacy for more information.

A $15,000 mechanical bird named Molly has become an unlikely flashpoint for retail. After pop star Kelly Clarkson accused Brooklyn boutique Art of Play of treating her “like Julia Roberts’ character” in Pretty Woman, the dispute ignited a much bigger debate about customer service, training and who bears the brunt of bad retail experiences. In this episode, senior correspondent Sheena Butler-Young is joined by Jessica Kwon, who recently examined why poor customer service remains so pervasive across retail, and retail editor Cathaleen Chen, who spearheaded BoF’s coverage of the world’s best independent stores. Together, they explore why retailers struggle to get service right — and what it takes to deliver a better shopping experience. Key Insights: Kwon connects the Clarkson incident to a longer pattern of retail profiling. “There’s a reason there’s this dedicated phrase, ‘shopping while Black’, that points to this phenomenon of Black customers being disproportionately scrutinized and surveilled,” she says, noting Oprah, Cardi B and Savannah James have all described similar treatment.Chen is skeptical of the theory that cold treatment drives luxury sales. “I personally find that very hard to believe,” she says, arguing the opposite is now true: “I don’t think that a true luxury shopping environment should make anyone feel intimidated or condescended upon.”For Chen, salaried-plus-commission models — like those at Elyse Walker — build loyalty because staff see a path up. “The CEO of Aritzia – she started at that company as a sales associate,” she says, tying good service to employees who “feel like they have a stake in the store.”Chen points to average tenures of five to six months as the real culprit behind inconsistent service. “It’s really not enough time... to soak up the culture of the brand and feel like you are a part of this environment,” she says.Kwon links pandemic-era social isolation to a generational shift in what good service looks like. “A lot of young people want to be left alone,” she says, adding that attentive service can now read as “a little obsequious.” Additional Resources: Why Is It Still So Painful to Shop in Stores? | BoFThe Best Fashion Stores in the World | BoFHow to Build the Retail Customer Service Dream Team | BoF Hosted on Acast. See acast.com/privacy for more information.

Fashion's biggest wave of creative-director musical chairs is now a year or so in, and the early read is starting to emerge. Over a dozen major houses have brought in new leadership, and while the broader luxury market is still sluggish, the areas designers can actually move — product, image, storytelling — are showing real signs of life. On a global scale, Chanel is seeing an immediate commercial payoff under Matthieu Blazy, Gucci looks to be stabilising under Demna, and at Dior, Jonathan Anderson's vision is starting to take shape. In this episode, senior correspondent Sheena Butler-Young is joined by BoF's Chief Luxury Correspondent Robert Williams, who has spent the last few weeks on the ground in Milan and Paris covering the shows. Williams runs through the designer reboots at Chanel, Gucci, Dior, Celine, Loewe, Givenchy, Balenciaga and Saint Laurent — and separates the resets that are paying off from the ones still searching for a formula. Key Insights: Williams calls Chanel's revamp under Matthieu Blazy the standout of the cycle, with sales up around 16 percent in the first half of the year. "It's very easy to understand, to digest. It's very visually him, it's very Chanel," he says. The house’s next challenge, Williams says, is balancing the consistency Blazy has established with newness and innovation: :"There needs to be some kind of a formula... at the same time, they need to always make sure they're investing in having new ideas." After a polarizing debut in February, Demna's September show for Gucci clicked. "He was able to bring what he's really good at, which is documenting the way people dress in real life," Williams says, though he's candid that the product left a bit more to be desired: "I'm not sure that the product has caught up with the vision... the collection still has a little bit of a ways to go." At Dior, Jonathan Anderson has sharpened the brand's image quickly, but the clothes are proving trickier to land. Where previous collections felt overcomplicated to some, he sees progress this season: "It felt more cohesive to me and it felt refreshingly just pretty." At Celine, Michael Rider has taken a more evolutionary approach to the house after Hedi Slimane. Williams says Rider has brought “something looser, more playful … a bit more of a focus on design.” Loewe’s JackMcCollough and Lazaro Hernandez, meanwhile, also resisted a wholesale reinvention after Jonathan Anderson: “They've managed to keep the brand pillars going, but rather than the focus being so much about innovation and intellect, they've moved it to the body, to the senses,” Williams says. At Balenciaga, as reports mount that Pierpaolo Piccioli could already be on the way out, Williams argues the house got its strategy inverted: "They kept a lot of the merchandising plan, but they changed the message, the values." At Saint Laurent, with Anthony Vaccarello reportedly exiting after nearly a decade of laser-focused vision, Williams calls it one of the most compelling stories to watch: As luxury fashion became obsessed with relatability and lifestyle, “Vaccarello was running in the opposite direction" The opportunity, and the risk, lies in broadening that identity: "How to build on that without upsetting the apple cart is going to be really risky but also hugely interesting to watch." Additional Resources: Fashion’s Designer Reset (Kind of) Worked | BoFLuxury’s Mid-Year Review | BoFHas Demna Solved Gucci’s Identity Crisis? | BoF Hosted on Acast. See acast.com/privacy for more information.

In 2024, Milan prosecutors uncovered sweatshop-like conditions within the Italian supply chains of major luxury brands, revealing that workers faced degrading living conditions, low pay, and 15-hour workdays. Nearly two years later, despite brands strengthening internal controls, increasing audits, and restricting subcontracting, labour groups report little fundamental change on the ground. This week, BoF’s Sarah Kent and Sheena Butler-Young explore whether the luxury sector's response has addressed the root causes of this exploitation, or merely added layers of compliance to the same flawed business model. Key Insights: Luxury’s supply chain problems are structural, not isolated. The 2024 investigations exposed more than a handful of bad factories. Kent says exploitative suppliers had become an “open secret” within parts of Italy’s manufacturing ecosystem, enabled by a fragmented supply chain and commercial pressure for low prices, speed and flexibility. “Everyone knows, no one tells because it is convenient to have them exist,” says Kent. “At its heart, when you really press people, they say it’s because of the price brands are willing to pay for products and the speed and flexibility at which they want them produced.” Brands have tightened oversight but audits are creating new pressure on suppliers. Luxury companies have increased inspections, consolidated suppliers and restricted subcontracting. But because each brand often uses a different audit system, manufacturers can face overlapping checks and conflicting requirements at a time when margins are already under pressure. “It’s a time cost, a financial cost, and a big burden to have this quite diversified system of audits that’s hitting suppliers at the moment,” Kent says. Despite tighter controls, there is little evidence that conditions have meaningfully improved for workers. According to Kent, labour groups report little change on the ground, while the luxury slowdown and falling orders are adding more pressure to manufacturers. “ From what I understand from labour groups, there is not a sense that a huge amount has changed on the ground, and I think that's partly because it's quite a complex situation that isn't only linked to luxury supply chains,” Kent says. Without changes to commercial practices that shape working conditions, improvements could remain limited. Compliance alone cannot fix the economics that helped create the problem. For years, luxury positioned craftsmanship, quality and responsible production as part of what justified premium prices. The investigations exposed significant blind spots in that narrative, particularly where brands knew which factories were producing their goods but focused on product quality rather than labour conditions. “It is very interesting to me that for luxury in particular, which has long spoken about issues of labour abuse or environmental degradation as being a fast fashion issue, to have such apparent blind spots when it comes to its own supply chain,” Kent says. Industry-wide solutions remain limited by fragmented standards and voluntary participation. Efforts such as the Milan Protocol aim to create common standards and a database of vetted suppliers. But participation remains voluntary and limited geographically, while brands have struggled to align around a single auditing framework. Kent questions: “If everyone’s not on it, and everyone’s not using it, and they don’t have to be on it and they don’t have to use it, how useful is it?” Additional Resources: Has Fashion Fixed Its Italian Supply Chain Problems? | BoF Inside Luxury’s Italian Sweatshops Problem | BoF Is Luxury Finally Set for a Sustainability Reckoning? | BoF Hosted on Acast. See acast.com/privacy for more information.

Fashion brands have long used cafes, restaurants and hospitality to sell a broader lifestyle. Increasingly, they’re looking to a less obvious partner: the gourmet grocery store. From branded smoothies and limited-edition tote bags to run clubs, labels are tapping destinations such as Erewhon, Happier Grocery and Meadow Lane to reach consumers in the course of their everyday routines. The draw is clear: these spaces sit at the intersection of food, wellness and community, while offering a highly-sensory environment for brand storytelling. But as more labels pile in, the challenge is making sure these collaborations amount to more than an expensive Instagram moment. In this episode, senior correspondent Sheena Butler-Young is joined by BoF marketing correspondent Haley Crawford to discuss why fashion is moving into the grocery aisle and what brands need to do to get it right. Key Insights: Tie-ups between gourmet grocers and beauty predate today's boom. Erewhon laid the groundwork with early influencer- and celebrity-driven partnerships — including Hailey Bieber's strawberry glazed smoothie in 2022 — while British handbag label Anya Hindmarch has made custom grocery totes for Waitrose and Daylesford for years. Now, Crawford says, "gourmet grocery has just grown so much that there's a much larger sandbox for brands to play in."Crawford is skeptical that grocers are fertile ground for genuinely new fashion products. The more successful tie-ups — like On's long-term Erewhon partnership, which paired a running shoe capsule with a run club and a co-branded recovery juice — use the grocer to market products the brand already has. "This is where brands might have more success than trying to force a raffia skirt that has nothing to do with the brand or the grocer," she says. "It really has to lend itself well to the universe of the grocery store."For most brands, Crawford says the value of these collabs is primarily top-of-funnel – offering marketers a path to connect with customers who may not be ready for a major fashion purchase If they're not ready to shell out $500 for a handbag, they can definitely afford a $15 smoothie," she explains. "That can be something of a revenue driver, but it more so gets them into the funnel and drives that loyalty and brand awareness."In many cases, brands are borrowing "wellness halo" from these stores, Crawford says. But she warns the format risks becoming generic as more brands pile in: "We've seen it with every brand launching their own café... brands need to be wary of that as they tread into the space so it doesn't just become another hot new trend that they're jumping on."The strongest partnerships hinge on genuine identity overlap and understanding a grocer's specific capabilities — whether that's Meadow Lane's ability to whip up custom menu items like a trout dip for Dairy Boy, or Happier Grocery's built-in cafe setup, which let fashion brand Nanushka import its own cafe concept to New York. Prada Beauty took a different route entirely, partnering with local design agencies to stage market takeovers in cities like Milan for its Prada Spring Market. . Crawford's takeaway: brands should ask "what can these grocers offer to me?" before chasing the trend. Additional Resources: How Hotels Became Fashion's Most In-Demand Partner | BoFErewhon Is Coming to New York With a Smoothie Bar | BoF Hosted on Acast. See acast.com/privacy for more information.

Behind every luxury handbag, bespoke suit and couture gown lies an intricate value chain powered by skilled artisans. But as master craftspeople retire without successors, fashion faces a growing shortage of skilled workers — US tailoring employment has fallen roughly 30 percent over the last decade. Nordstrom, North America's largest employer of tailors, is funding tailoring programmes at FIT and Seattle Central College with another planned at ASU FIDM. The effort is aimed at rebuilding that pipeline at a moment when skilled trades more broadly are enjoying renewed interest from young people questioning the value of a four-year degree. In this episode, Sheena Butler-Young is joined by BoF Commercial Features Editor Dan Hastings to explore why fashion’s skilled-trades pipeline has thinned, what the industry is doing to rebuild it, and whether rising tuition costs and anxiety around AI have created a new opportunity to sell young people on these careers.  Key Insights: As Hastings sees it, today’s shortage reflects decades of consolidation and the shift of more luxury manufacturing outside traditional fashion capitals. In his view, the industry failed to invest enough in training the next generation of skilled craftspeople, leaving many expert artisans nearing retirement with too few successors in the pipeline. The industry, he says, "kept the offices in the West... but we didn't really train that next generation of handicraft people.” Fashion has long heralded the creative director while overlooking the production side. Hastings argues the industry " venerates the creative director" as its "rock stars," while the people making the clothes remain invisible — a visibility gap that can be compounded, particularly in more junior roles, by pay that doesn’t always reflect the skill required. Apprenticeship programmes tend to cluster around established luxury hubs, leaving many young people unaware these careers are even an option. Hastings argues that interest is there when people know where to look: “It all comes down to knowing that these programmes exist.” But information about apprenticeships, scholarships and bursaries doesn’t always reach prospective workers. Short courses can make trade careers look deceptively fast to enter, but true mastery takes decades. Hastings notes that at some fashion houses, reaching the highest levels can require decades of experience, warning that for a generation “raised on instant gratification,” the long runway between entering the trade and reaching real earning power can be a tough sell. While AI may automate some patternmaking functions, Hastings insists it can't touch the artistry of haute couture. He recalls the tradition of embroidering a strand of hair into a Chanel wedding gown for good luck — “that kind of magic doesn't really happen with AI” — arguing luxury houses will have no choice but to keep investing in training if they want to justify their prices on craftsmanship. Additional Resources: Can AI Ignite a New Generation of Fashion Tradespeople? | BoFFashion's Craftsmanship Challenge | BoFFacing a Shortage of Luxury Artisans, LVMH Seeks Apprentices in the US | BoF Hosted on Acast. See acast.com/privacy for more information.

For many shoppers, fashion is now experienced primarily through a screen — discovered on social media, watched on runway livestreams and purchased from a product photo. Fashion critic Eugene Rabkin argues in his new book that this shift has left the industry prioritising a garment's image over the garment itself, hollowing out creativity and quality along the way. At the same time, as AI generated imagery floods the feed, a counter-movement is emerging: luxury brands are commissioning painters and illustrators, hosting phone-free dinners and building hands-on experiences designed to pull customers back into the physical world. In this episode, senior correspondent Sheena Butler-Young is joined by Diana Pearl, BoF's US Editor, and Marc Bain, BoF's UK Editor and technology correspondent, to discuss whether this renewed emphasis on human creativity and craft is a meaningful response to fashion's image-first culture — or just the next trend cycle. Key Insights: As consumers increasingly interact with clothing through small screens rather than in person, Bain explains that subtler markers of quality have lost their power to communicate value. "As we interact more with clothing through imagery rather than the physical garments themselves, the logo becomes more important... Now the logo is just the easiest thing to identify. And that has become the most important thing on a garment."Drawing on a concept borrowed from French theory, Bain says  the gap between a product's online image and its physical reality has left some shoppers disillusioned — a dynamic he says extends well beyond fast fashion. "It doesn't just apply to Shein..Eugene Rabkin's argument is that it's come to apply to a whole lot of fashion, including luxury fashion... There's been this decline in quality over the years."Bain says and Rabkin are  careful not to cast technology as the villain, noting that AI's impact depends entirely on how brands choose to use it. " Technology is amoral. It's a tool..And it's really how it's used that is more important."Pearl points to a wave of luxury brands hiring painters, illustrators and sculptors as a direct response to overly polished, perfected imagery that technology has made ubiquitous — a trend only accelerated by AI. e. "Being perfect and having just this picture-perfect imagery is no longer seen as aspirational. It's actually seen as, ‘slop’ … having that human-made art... is what feels now aspirational and special."As brands pull back from influencer-driven content blitzes in favour of intimate, phone-free events, Pearl says the playbook for measuring success has changed. . "It's all representative of this bigger shift that we're seeing away from volume and just get as much content as possible... towards the depth of connection." Additional Resources: Is Fashion Stuck in Its Simulation Era? | BoFAs AI Floods the Feed, Fashion Marketers Tap Artists | BoFLogging Off Is the New Luxury. How Can Brands Adapt? | BoF Hosted on Acast. See acast.com/privacy for more information.

Beauty has long been one of the industry’s most reliable growth engines — fragrance boomed post-pandemic, prestige beauty held up better than other categories, and value-driven brands like e.l.f. proved that sharp pricing and marketing could keep consumers spending. But a slowdown that began last year and has only become more pronounced since has challenged that thinking. In this episode, senior correspondent Sheena Butler-Young is joined by BoF senior beauty correspondent Daniela Morosini to unpack the first half's earnings across the beauty conglomerates — from Estée Lauder and Shiseido to L'Oréal, Beiersdorf and E.l.f. — and identify what’s still driving growth and what’s stalling, as well as what investors will be watching for next. Key Insights: Selective Spending, Not Shrinking Wallets: Consumers haven't stopped buying beauty — they've become pickier about where they spend and what they’re purchasing. "People are just getting a little bit more selective," said Morosini. Shopping itself is shifting, too: "Maybe it's not always Sephora and Ulta. Maybe it's TikTok Shop." Skincare Results, Injectables and the Price-Value Equation: Affordable, results-driven skincare brands are outperforming, while medical aesthetics are surging in parallel. Morosini points specifically to "the derm-backed skincare brands or the dermatological brands, the more affordable ones like CeraVe and La Roche-Posay, alongside the growing pull of the lasers and the injectables."Hair's Unexpected Boom: Hair has emerged as one of the biggest bright spots this earnings season, driven equally by innovation and a cultural shift around hair loss. Morosini notes, "hair loss has just become so much more of a hot topic and I think a lot of stigma has been removed," while also crediting brands like K18 and Olaplex that “have increased what we expect hair products to do for us." Estée Lauder's Momentum Question: Lauder posted a 17 percent stock jump on its first results under new leadership, but Morosini cautions the win may be borrowed. "The question is how much has Estée Lauder improved its brand's desirability and how much has it benefited from a rising tide," she says, adding that stripped of Amazon Prime Day effects, US growth was closer to "about two percent." The Danger of the One-Hero Brand: From E.l.f.'s reliance on Rhode to Beiersdorf's dependence on Nivea, this earnings season exposed how a single hero product can mask underlying weakness. "When that's basically all concentrated around one brand, that makes investors a little bit nervous," Morosini says, noting the read-through for M&A: “At a certain point you have to buy the growth." Additional Resources: Beauty Is Growing. Not Everyone’s Benefitting. | BoFCan Estée Lauder Turn a Moment Into Momentum? | BoFBeauty Is Betting on Fragrance. Why Isn’t Shiseido? | BoF Hosted on Acast. See acast.com/privacy for more information.

For a long time, upcycling sat on the fringes of the fashion industry, a tactic used primarily by small independent designers, niche sustainability labels and in one-off capsule collections. That's changing. At Paris Couture Week this spring, Swiss designer Kevin Germanier closed the season with a collection made entirely from excess inventory across seven LVMH-owned brands. Coach is turning used denim into new bags, and Uniqlo is remaking unsellable and used garments under its RE label. In this episode, senior correspondent Sheena Butler-Young speaks to senior editorial associate Shayeza Walid to explore why upcycling brands are increasingly marketing upcycling through creativity and individuality rather than sustainability alone, and what's really driving the shift from new EU regulations to a changing consumer mindset. Key Insights: Selling Creativity, Not Just Conscience: Walid points to a fundamental shift in how upcycling is marketed. It's no longer framed primarily as an environmental fix, but as a source of design distinction and story. "It felt like the term was becoming ubiquitous across marketing," she says, noting that upcycling has moved from something "relegated to a certain type of consumer or a certain type of brand" to being claimed by some of the industry's biggest names.Regulation Is Quietly Doing the Heavy Lifting: Walid connects the timing of the boom to the EU's ban on the destruction of unsold goods, which came into force in July. She notes that Kevin Germanier's LVMH-backed couture collection was deliberately built from unsold stock, not deadstock fabric — a distinction he emphasised on stage. "It also means that they'll have to figure out sustainable and approved ways for using their excess stock, and upcycling is one of the methods for that."Deadstock vs. Textile Waste — Not the Same Debate: Walid unpacks a live tension among practitioners: using deadstock fabric is being challenged by some critics as not addressing overproduction, since it still puts commercial value on excess production. "With deadstock, it's the same as using new fabric in the sense that they're rolls of fabric... that's not necessarily what upcycling is about," while brands like E.L.V. Denim work directly with used, discarded garments instead.The Infrastructure Is Finally Catching Up: Sorting, collecting and sourcing — the industry's biggest upcycling bottleneck — is improving. Walid cites organisations like Fashion for Good working on AI-assisted sorting, and platforms such as Nona Source and The Materialist connecting brands to deadstock fabric. "There's a greater design interest in it now more than there's ever been," she says of the shift she's tracked through conversations with suppliers.The Consumer Wants Range, Not a Label: Walid argues the audience for upcycled product has broadened well beyond the sustainability shopper. "You could have an upcycled Miu Miu product today, and maybe that says that you like high fashion... but also you think it's cool that your product is from an upcycled material," she says, describing a consumer who wants variety in their closet rather than to be defined by one aesthetic or ethic.Scale Remains the Unsolved Problem: Despite the momentum, there are limits. Sizing and colour inconsistency frustrate wholesale buyers, the process is inherently slower than working with virgin material, and export bans on used textiles in countries like Bangladesh complicate sourcing. She also flags that upcyclers in the Global South — in markets like Kantamanto in Ghana — have done this sort of work for generations but remain largely excluded from the value chain brands are now building. Additional Resources:Why So Many Fashion Brands Are Upcycling | BoFWhy Fashion’s Economics Work Against Sustainable Brands | BoFCan the EU Ban on Destroying Unsold Goods Actually Work? | BoF Hosted on Acast. See acast.com/privacy for more information.

For years, follower count was the clearest shorthand for a creator's value — more followers meant more reach, more brand deals, more money. But social media doesn't work that way anymore. TikTok's For You page, Instagram's suggested posts and other algorithmically curated feeds mean creators can reach huge audiences without those people ever following them. At the same time, affiliate marketing platforms like LTK and ShopMy are giving brands a much clearer picture of who actually drives sales, with smaller creators often outperforming bigger names.  In this episode, senior correspondent Sheena Butler-Young talks to BoF US Editor Diana Pearl about how brands and creators are rethinking the value of an audience, and where creator value is headed next. Key Insights: A huge following no longer guarantees cultural weight. Pearl points to the gap between raw numbers and actual impact: "You look at someone like Dixie D'Amelio, who has almost 54 million followers on TikTok... but I would not say [she is] as culturally relevant as someone like Alex Earle, who has not even 9 million followers on TikTok."New platforms have made it possible to see exactly who is driving sales, not just who has the biggest audience. As Pearl explains, "ShopMy really changed that — they offer brands a lot more insight into which creators are actually driving sales, even if they're not running a paid partnership."TikTok's For You page and Instagram's suggested posts have done more than any other shift to break the link between followers and visibility. "Those are the two primary factors that have really diminished the importance of follower count," she says, "because you can have someone with 300 followers who goes viral."The single most important quality a creator can build today resists easy measurement. "Trust is the number one most important thing that an influencer or creator can curate today," Pearl says, "and that trust is not something that can necessarily be measured by metrics on a spreadsheet."Chasing every viral trend is a losing strategy — consistency is what builds a durable audience. "Playing the long game is really the best strategy," she says. "Staying true to who you are — that's how you build that community. That is how you built that trust in that community." Additional Resources: Why Follower Count Matters Less Than Ever | BoFNot All Creators Convert. Here's How to Find Those That Do. | BoFFrom Hype to Discipline: The New World of Influencer Marketing | Case Study | BoF Hosted on Acast. See acast.com/privacy for more information.

For much of the last decade, fashion brands and retailers were fixated on making shopping as seamless as possible — endless product online, algorithmic recommendations, next-day delivery. But after years of digital sameness, something more analogue is starting to feel exciting again. That shift sits at the heart of BoF's new retail package, The Best Fashion Stores in the World — an insider's guide to 65 independent retailers spanning from Brooklyn's Ven. Space to Dongliang in Shanghai, Alara in Lagos and Dover Street Market.  BoF retail editor Cathaleen Chen joins senior correspondent Sheena Butler-Young to discuss why independent retailers are becoming more important to shoppers, brands and the wider fashion ecosystem, as well as why the ritual of engaging with fashion IRL is more important than ever. Key Insights:   Chen says the list's three pillars — curation, experience and partnership — were designed to reflect more than consumer taste. Partnership, she explains, addresses "the support and the responsibilities that all retailers have to the fashion ecosystem," at a moment when department stores have earned a track record for not paying vendors and multi-brand retail has been reshaped by the collapse of players like Matches and the struggles of Net-a-Porter. With e-commerce solving for intent-driven shopping, Chen argues stores now win on discovery. As she puts it: "If you know exactly what you want, you shop online. If you don't know what you want, you shop in stores." She adds that the best shopkeepers add value "not just discovery for new brands" but new ways of styling — an eye that "allows designers to sort of view their collection in new eyes" in a way social feeds may fall short,   Per wholesale data from the platform Joor, independent retailers' share of transactions rose from 49 percent in 2020 to 62 percent in 2025 — meaning independents "now make up the majority of transactions in wholesale" on the platform, a significant insight even when accounting for the caveat that it reflects one marketplace. The list includes retailers in Ibiza, Hangzhou, Cairo, Cartagena and Kuwait City — a deliberate move beyond fashion's traditional capitals. Citing a conversation with Kallmeyer founder and chief executive Daniella Kallmeyer, Chen notes that regional boutiques may be " even more important than the larger international stores because they're able to penetrate these outer-tier markets," which represent white space for fashion, rather than lesser opportunity. The appeal of independent retail is fundamentally about a different mindset: casual discovery and "bopping around the neighbourhood," which Chen calls "the opposite of online shopping, where I know exactly what I want.” Asked to name the one quality that will define the best stores for the next decade, Chen didn't hesitate: "I think conviction is what makes these doors so special, and ultimately what makes them so successful today" — pointing to Ikram Goldman's boutique, Ikram, in Chicago, and her famously intimate client relationships as the clearest example. Additional Resources: Why Independent Retail Is More Important Than Ever | BoFThe Best Fashion Stores in the World | BoFThe Debrief | Why Some Retailers are Ignoring the Internet | BoF Hosted on Acast. See acast.com/privacy for more information.

What makes a fashion or beauty company a truly desirable place to work? BoF’s second annual ranking of the industry’s most sought-after employers looks beyond brand recognition to examine what workers value — and where companies’ reputations do not always sync up with employee experience.  In this episode of The Debrief senior correspondent Sheena Butler-Young speaks with junior commercial writer Eoghan O’Donnell and commercial features editor Dan Hastings about the companies that topped the list, the factors shaping employees’ choices and the challenges facing employers today. They also discuss career development, leadership, workplace stability and how artificial intelligence is changing fashion jobs. Key Insights:  The conglomerate stability draw: Amid market volatility, candidates are gravitating toward European luxury conglomerates and beauty giants. Chanel, Hermès and Dior topped the fashion list, while L'Oréal Paris led beauty, ahead of Dior Beauty and Charlotte Tilbury. Their appeal lies partly in perceived stability and career longevity. Founder-led brands including Charlotte Tilbury, Rhode, Victoria Beckham Beauty, Fenty Beauty and Rare Beauty also made the beauty top 20, driven more by product and creative vision than corporate scale. Prestige recruits, it doesn't retain: Iconic brand names remain powerful recruitment tools, but employees consistently rank pay, career progression and company culture as their top three priorities — even as prestige tops their stated reason for choosing a dream employer. The disconnect is measurable: only 28 percent of current workers say their employer's external reputation strongly aligns with their day-to-day experience, and among those who perceive a gap, 80 percent plan to leave within 12 months. "Prestige attracts talent, but it's not necessarily what retains it," says O'Donnell.  The ivory tower effect: Of all cohorts surveyed, C-suite and HR respondents were the least likely to say their employer's external image differed from internal reality — the group best placed to close that gap is often the most disconnected from it. A Glassdoor and Indeed review analysis (December 2024 onward) of the top 10 companies in both rankings surfaced consistent complaints about workload, benefits, and disconnects between store-level management and headquarters. "There is a [difference] between having a prestigious brand name and working for a brand that doesn't necessarily deliver a healthy workplace," says O'Donnell. " The generational AI divide: Sentiment on AI splits sharply by seniority, not by digital fluency. Workers over 40 are the most AI-optimistic cohort — not Gen Z, as employers might assume — while 39 percent of fashion workers and 35 percent of beauty workers say they want AI training they haven't received. A small but notable share admitted using AI at work without disclosing it to their employer. The "job lock" threat: Many employees are staying in roles for economic security, not satisfaction. "We know that some employees are staying in roles because of economic uncertainty rather than that sense of genuine satisfaction," says O'Donnell. Hastings sees the same pressure building from the other direction: "I don't think [Gen Z] are willing to sacrifice their [salary], paying the rent, and eating on the altar of working for a prestigious fashion or beauty company — and that will create a lot of friction within the industry." Women's health is the next battleground: In survey responses skewing majority-female, respondents voiced urgent, largely unmet demand for egg freezing, menstrual leave, and support through perimenopause and menopause — benefits nearly absent from current employer offerings in two female-dominated industries. Additional Resources: The Most Desirable Beauty Companies to Work for in 2026 | BoFThe Most Desirable Fashion Companies to Work for in 2026 | BoFThe Debrief | Making Sense of Fashion’s Brutal Job Market | BoF Hosted on Acast. See acast.com/privacy for more information.

Fabric content used to be a niche sustainability conversation. Now it's a mainstream health one, driven by the same scrutiny shoppers already apply to what they eat and put on their skin — searches for "natural fibre" are up over 100 percent  in five years, and searches for "what is viscose?" have climbed roughly 5,000 percent  in the US over the same period. Gap found out just how fast that shift can turn into backlash when its nostalgic Zac Posen knit drop — 80 percent  polyester, 20 percent elastane — drew comparisons to fast fashion within days of launch, despite carrying a premium, above-$100 price tag. In this episode of The Debrief, Sheena Butler-Young and Shayeza Walid unpack why natural fibres have become a health obsession rather than a values debate, why "natural" doesn't automatically mean sustainable, and whether polyester can ever really be dethroned. Key Insights:  Health Is the New Driver: The conversation used to centre on durability and value; now it's about wellness. Walid explains that shoppers are "instead of just talking about durability and value... starting [to go]  more into this health conversation," adding that clothing has become "this final frontier" for the same scrutiny people already apply to food and skincare.Gap's Zac Posen Knit Became a Cautionary Tale: The backlash wasn't really about one sweater — it was about price and expectation. Walid notes the item retailed above $100, so "the disappointment was... doubled down on by the fact that this is supposed to be like a premium level of Gap." As she puts it, "people are [now] associating price with natural fiber."Natural Doesn't Automatically Mean Sustainable: Walid is blunt that the "natural equals good" framing oversimplifies things: "natural does mean that it might have a higher carbon footprint," she says, pointing to methane from grazing cattle for wool and the water intensity of cotton. Her summary: "anything that's derived from nature... naturally has a higher environmental footprint because it's from the earth."Different Generations, Same Shift: Motivations diverge by age, but the direction is the same. Gen Z shoppers are driven by "value signaling" around climate, Walid says, while older shoppers are asking "how can I live a healthier, better life?" Her takeaway: "you're seeing it across different age brackets, but the end result is this shift."Polyester Isn't Going Anywhere Soon: Despite the backlash, Walid says synthetics remain entrenched, especially in performance wear. "It's cheap... it is subsidized by... the oil lobby," she says, and its "malleable qualities are so unique to itself that it's very difficult to replace." Bio-based elastane is emerging, but only at pilot scale. Additional Resources: Why Consumers Are Ditching Polyester for Natural Fibres | BoFSustainable Fashion’s New Marketing Angle Is All About Wellness | BoFWool Workout Clothes? The Demand Is Growing | BoF  Hosted on Acast. See acast.com/privacy for more information.