Advertise on podcast: Off the Record with Brian Murphy

When you more than double your CDI staff AND turn around a culture of skeptical physicians, you’ve made an impact. That kind of transformation takes a leader who blends curiosity, initiative, and fearlessness.  That describes my guest today, who has always been fearless about trying new things. Jenna Prisciandaro is the Manager of Quality Documentation and Inpatient Coding for Fort Myers, Florida based Lee Health. She's relatively new on the CDI scene, at least to me, but has already made a big impact on her organization.   Listen in as we discuss all of this, and Billy Strings:    Her incredible (and at first, reluctant) healthcare origin story from teacher to nurse, a fateful ride with her grandmother, and what it says about Jenna the person and her leadership stye  Wearing two hats as Manager of Quality Documentation (CDI) and Inpatient Coding—her biggest challenge managing two departments historically at odds, while balancing quality outcomes, productivity, and revenue demands  Organizational/department KPIs, and the challenges of a caseload that includes huge numbers of snowbirds to the Fort Meyers area.  Rapid rise into the leadership ranks, and her role in the rapid growth of a CDI department that went from 12 to 31 staff.  Winning over skeptical providers, including one who welcomed her as the “unnecessary hair I have to pluck.” Turning things around with a dedicated provider education team, patience, and CME offerings.  Current initiatives and future roadmap  Jenna’s love of live music which includes following bands around the country, and a great OTR Spotify playlist selection

This episode of Off the Record is a bit of a departure: A replay of the Norwood webinar August Audit Heat: False Claims Act settlements put spotlight on upcoding.  This was our second largest attended program ever, and the topic so important—recent massive OIG audits in the Medicare Advantage/risk adjustment space resulting in over $550M in financial recoupments—that I wanted to share it with the broadest possible audience.  The presenter/guest, Norwood SVP of Solutions Jason Jobes, refers to a few slides during the show but does a good job explaining them here. You don’t need visuals…but if you want the slides I’ve provided them on our website. You can find them in a link in the show notes.  Listen in as we cover:  What happened in two big False Claims Act settlements: $541M assessed against The Villages Health, and $14.1M against Complete Health Partners Holdings to resolve allegations of submitting false diagnosis codes/inflated HCCs.  That’s not all: More OIG audits in the risk adjustment space  How these recoupments impact healthcare providers—not just MA organizations  “Mining” for diagnoses vs. appropriate capture  Blueprint for staying on the right side of compliance  Audit strategy for proactive defense    View the slides (free with registration): https://www.norwood.com/resource/august-audit-heat-webinar-slides/   View the results and analysis of the live webinar polls: https://www.norwood.com/would-your-organization-stand-up-to-a-targeted-hcc-audit-survey-says-probably-not-we-can-help/

Trey LaCharite has seen it all during his time as physician advisor. The debut of ICD-10. The growth of value-based care and CMS pay for performance initiatives. And the rise of EHRs and the dreaded RACs. For more than a decade he’s brought that distilled wisdom to the ACDIS national pre-conference, teaching a popular seminar for physician advisors. And now he’s authored a new book from HCPro/AHIMA, The Physician Advisor’s Guide to Clinical Documentation Integrity, third edition. So yeah, Trey’s seen a lot. He’s also seen a lot of heavy metal concerts. Which is where I come in. As Trey was pouring his heart and soul and wisdom into his new book I was pouring myself into a book of my own: Growing Up Metal: The Story Of A Fan Who (Kind Of) Rocked. Now available on Amazon. This unlikely union of metalheads talk all things physician advisors, CDI, and heavy metal, as well as the trials and travails of writing, on what is a very out of the box episode of Off the Record. Listen in as we cover: Trey and his current multi-hat role as physician advisor for the University of Tennessee Medical Center. The Physician Advisor's Guide to Clinical Documentation Integrity, Third Edition ... What’s in the book and what’s new? Heavy rewrites from prior editions and a new focus on practicality. Trey’s favorite section on sepsis, and how his organization is navigating the minefield of sepsis-2 vs. sepsis-3. Trey's process of writing... “pantser” over “plotter,” and how he tackled the book with his own writing and voice (no AI, thank the lord) Working with a pair of terrific contributors—Dr. Nicole Fox and Dr. Deepa Velayadikot Documentation in the age of AI—is writing notes still important, either to a physician’s thought process or the practice of care? Trey's thought on the state of technology as useful tool vs. potential loss of autonomy. What has changed most over the years in the role of the PA: Biggest difference in job responsibilities of a PA circa 2008 and today Talking metal: Growing Up Metal questions and general metal banter, concert stories, favorite bands, and more Order Brian's book Growing Up Metal: https://www.amazon.com/Growing-Up-Metal-Story-Rocked/dp/B0HHJP531W/ref=tmm_pap_swatch_0⁠ Order Trey's book The Physician Advisor's Guide to Clinical Documentation Integrity: https://hcmarketplace.com/subject/clinical-documentation-integrity/physician-advisors-guide-to-cdi-third-edition

CDI, coding, and clinical medicine are involved in a tug-of-war over a complex, life-threatening medical emergency that seems resistant to all forms of consensus. I'm talking about sepsis of course, and on today’s show I got to talk about sepsis with someone as qualified as anyone in the world to do so. Steven Simpson, MD, is Professor of Medicine at the University of Kansas in the Division of Pulmonary, Critical Care, and Sleep Medicine. He has done research in all areas of severe sepsis, from molecular and cellular mechanisms to translational and quality improvement studies. He is currently chair of the board of directors for the Sepsis Alliance and an author of the 2016, 2021, and 2025 reviews and updates of the Surviving Sepsis Campaign Guidelines. I’m also joined by James Kennedy, MD, CCS, a familiar name and voice for anyone involved in CDI and coding circles. Listen in as we cover: Dr. Simpson’s deep and rich background in sepsis, including early clinical days with septic patients, working with Drs. Bone and Balk who created Sepsis-1, and his role on the Sepsis Alliance. Co-authoring the 2026 Surviving Sepsis Guideline that defines sepsis as a “life-threatening acute organ dysfunction to infection”: His stance on sepsis-2 and sepsis-3. The politics of definition and diagnosis: Who gets to write these definitions. The struggle: Reconciling sepsis-2 with sepsis-3, further complicated by CMS’ use of sepsis-2 in its new sepsis readmission measure. What’s the right answer for this, if there is one? Looming sepsis proposal to create codes for “impending sepsis,” the role of AI-technologies (e.g., Sepsis ImmunoScore, TriVerity) in identifying these patients, and what the University of Kansas is doing to identify and intervene on infected patients before they evolve into organ dysfunctions. Plans for future work for other sepsis-related concepts, payers and denials, and a pair of songs for the Off the Record Spotify playlist.

Rose Bernards is a believer in value-based care. It’s been a driving force in her career.  But it was put to the test when she suffered a family tragedy in late 2025. She wrote about that experience in a three-part series for LinkedIn I highly recommend: The Good, the Bad, and the Ugly. Link in the show notes.  We get into those ups and downs, Rose’s wide-ranging educational career, and expert insights and opinions of all things risk adjustment and the mid-revenue cycle in today’s episode of Off the Record.  Listen in as we discuss:  Where are we today, nationally, with the state of value-based care. Is it fulfilling its mission of improving health outcomes, enhancing patient experiences, and lowering overall costs by rewarding doctors for the quality of care they deliver rather than the quantity of services they provide?  What do people consistently misunderstand about risk adjustment?   Common audit findings Rose is seeing in her daily work related to documentation/coding/regulatory adherence. Great example of acute MI.  Career stops at high profile organizations including Optum, First Choice Health, and working as an adjunct professor at Pacific University. The common thread? Education.  What makes for a good educator? Advice for educating providers with a lesson that sticks.  The story of her personal loss and how it changed her views on the healthcare system  What she’s most proud of in her career, one do-over she wishes she had back, and a fine guitar-forward selection for the OTR Spotify playlist    Rose’s article “The Good, the Bad, and the Ugly (part 1 of 3)”: https://www.linkedin.com/pulse/good-bad-ugly-part-1-3-rose-bernards-l57fc   Part 2: https://www.linkedin.com/pulse/good-bad-ugly-part-2-3-rose-bernards-s3fpc/   Part 3: https://www.linkedin.com/pulse/good-bad-ugly-part-3-rose-bernards-y3ofc/

When you work deep in the hospital mid-revenue cycle there can be an unfortunate but understandable tendency to divorce your work from the patient. To become separated from clinical care and outcomes, and even, in the case of value-based care, from its intended objective of improving affordability and quality. Those points are not lost on Dr. Sunita Varghees or Carrie Horn, who spearheaded an outpatient CDI program at Baylor Scott & White Health. One that is truly patient-centric and focused on reducing ER utilization and delivering the right level of service, not just the most profitable. Listen in as we discuss: Baylor Scott and White Health—Lay of the land of the organization and how and when they got started in outpatient CDI. “Successful risk adjustment starts with the patient”--the why of OP CDI and how their work ties into chronic condition management, not just capture. We discuss KPIs and financial metrics, too. New heart disease screening initiative—what it is, what it entails, and early successes. Is knocking down ER visits and IP admissions and getting the right level of care at the right price at odds with hospital revenue gains? Are they making it up with shared savings or care funding? Tech enabled/tech forward approach including ambient AI. Biggest success and biggest do-over, if they could do it all over again. What’s next on the OP CDI roadmap? Favorite song for the Off the Record Spotify playlist...

Cheryl Ericson is a veteran, in every sense of the word. Someone who has seen and experienced a lot in the CDI profession—and so has a wealth of knowledge and wisdom to confer.  I go back a long way with Cheryl, to early ACDIS days when she was the lead educator of the CDI Boot Camp and developed the organization’s educational curriculum. She’s had a few stops since then but settled in nicely as Senior Director of Clinical Policy and Education at The Brundage Group.  Cheryl is a shrewd, incisive observer of the CDI field, with a rich history of where we’ve been but also where we need to go. Recently she’s weighed in on some big mid-revenue cycle topics for ICD-10 Monitor which I read with avid interest (and recommend you do too).   In this week’s episode we hit on a few of those topics, along with a bit of a look into her life and career. Listen in as we discuss:    Formative background in nursing and entry point into CDI at MUSC.  Thoughts on the new/2026 ACDIS/AHIMA query brief (currently in draft stage)--concerns with clinical indicators, her belief they are unique to each patient and may not meet guidelines established by payers: “It is not about determining if a condition exists; it should be about deciding if the physician has a reasonable expectation to treat the condition,” she writes. “Rather than asking if the condition exists, CDI and coding professionals should determine if it ‘was it reasonable for the provider to diagnose and treat the condition as if it exists.’”  Pushing query compliance down to the end user—is this how the new brief reads, and if so, is it a fair expectation?  Artificial intelligence: State of current tools and limitations. “GenAI tools show great promise in many areas, but for now, it does not appear capable of performing the type of complex critical thinking required for accurate inpatient coding and billing,” Cheryl observes.  (Incorrect) payer allegations of hospital “upcoding,” using the example of acute blood loss anemia  ACDIS heydays: A look back on teaching and educating.  Her personal health journey, story of breast cancer and her husband’s simultaneous serious illness, and how it transformed her outlook on life.   Sharing wisdom and lessons learned: Career advice to a new or young CDI professional—what has she learned to pass along to the next generation?

At ACDIS 2026 I delivered an unofficial episode of Off the Record with my guest today: Tracy Ferro, Executive Director, System CDI for Medical University of South Carolina Health (MUSC). The “podcast” was delivered on stage, at the outpatient symposium. MUSC’s OP CDI program is new and being built in flight, and Tracy and I presented on it together, running the session a bit like an episode of #OTR. Full disclosure: Norwood partnered with MUSC, large academic health system, to implement OP CDI. That was a challenge! As was the Chicago presentation. On today’s episode we talk not only about MUSC’s OP CDI efforts but the presentation itself, including the prep and leadup and “game day.” And much more on Tracy’s unique leadership style and the importance of storytelling to drive home lessons (she’s wonderful at this). Listen in as we discuss: Tracy's healthcare background, a memorable nursing experience, and path into CDI. The art of leadership: Style and lessons learned from childhood and beyond MUSC’s outpatient CDI origins: The why behind the program What a pre-visit review looks like, including the use of Epic’s Enhanced Risk Adjustment Framework. Governance, workflows, reporting, and early outcomes. Outpatient CDI impact and next steps for the new program Presenting at ACDIS 2026, including tips on prep and combatting stage nerves An unexpected Sharpie arm signature and a song for the OTR Spotify playlist...

This country does a decent job in our primary schools working with children and young adults with special needs. Certainly many improvements have been made in the last 40-50 years.   But once neurodivergent kids become adults, that support seems to vanish.  Tami Gomez stepped into this large breach by launching the UC Davis Neurodiversity Coding Internship Program. This new program creates professional pathways for neurodivergent individuals by offering hands-on training, mentorship, and real-world exposure to healthcare operations, specifically in inpatient medical coding.  I’m thrilled to get her back on the program to talk about this, her greatly expanded role as Executive Director, Mid Rev Cycle, HIM, Coding, CDI Programs, & Revenue Integrity, and a cutting-edge new initiative she spearheaded that’s already making a big financial impact.  Listen in as we discuss:    Origins of UC Davis Neurodiversity Coding Internship Program: Tami’s own story of neurodivergence  Getting started—funding, early struggles and sticking points, partnership with UCLA  The curriculum and beyond: What are they learning, thanks to generous donations from HCPro/AHIMA, and not just education—taking students all the way through CCS credentialing and job placement  Reception from attendees and the industry at large  What makes neurodivergent people uniquely able to code, and their real struggles interviewing and entering the workforce  Tami’s new busy day job as Executive Director, Mid Rev Cycle. HIM, Coding, CDI Programs, & Revenue Integrity at UC Davis Health.   New Initiative: High-Pay Huddles and its financial impact  Increasingly tech-enabled coding and CDI professions—are we in danger of losing them to AI?  Updates on her personal life as a party planner, why her colleague Penny Jefferson rocks so much, and a new song for the #OTR Spotify Playlist...  Mentioned on today’s show:  UC Davis Neurodiversity Coding Internship Program: https://health.ucdavis.edu/him/Coding/Neuro.html   AHIMA video featuring Tami: https://contentwithpurpose.co.uk/ahima/healthinformation/videos/tami-mcmasters-gomez/

A lot has changed in the world of Faisal Hussain since he last went under the white-hot spotlight of the Off the Record podcast studios.  A new career path, with a new company.  Growing children, with whom he gets to spend more time.  A surprise award, bestowed by his college alma mater.  And many new changes in the CDI industry he continues to serve, including a new ethics paper and now a new physician query practice brief from ACDIS.  In short, it’s a great time to have back the former Executive Director of CDI at Wellstar Health System, and now newly minted CDI System Physician Advisor at MedStar Health. We’ll get into all these topics and more on today’s show, covering:  New role: Who is MedStar Health and Faisal does as CDI System Physician Advisor. And why the major change?   New focus: Moving out of CDI operations and into creative projects and technology expansion. Faisal’s work bridging rev cycle, UM/UR, risk management/medical legal, denials and lawsuits--recruiting different leaders across all service lines to standardize and make effective documentation workflows.  Working in CDI/coding/healthcare in the utterly unique state of Maryland ... what’s going on there and why is every regulation “except Maryland”?  What might hospitals be under-leveraging in the physician advisor role?   New ACDIS papers Safeguarding Ethical Documentation Practices in Querying, Peer-to-Peer Discussion, and Technological Initiatives and the new physician query practice brief—his work and analysis  Surprise recipient of the 2026 Outstanding Alumnus Award from The University of TN Health Science Center  Being a father of neurodivergent daughters, whom he now gets to spend more time with. What has he learned from them. Special praise for Tami Gomez and her work starting a Neurodivergent Coding Internship Program.  Finally setting the record straight on “Baby Shark” and putting me, the host, in his place...

We need a “human in the loop” in mid-revenue cycle work, experts say.  What they fail to answer is the more interesting question:   Where in the loop, exactly? Back-end AI fact-checker? Front-end query authorizer? Or, maybe something like my current OTR guest Penny Jefferson envisions: Medical record maestro.  The end-to-end connectedness of the medical record, evolving API standards, increased use of prior authorization, episode-based reimbursement models, and review of all of this by AI and other tools makes documentation cohesion more important than ever.   CDI is changing with the times, but often not fast enough. It must change, or risk stagnation and possible extinction. The ready availability of vast amounts of information in the EHR and AI-enabled reviews and audits means a slip in a diagnosis can result in a big DRG downgrade or denial of stay altogether.  But an AI powered enabled CDI maestro conducting the show can make a record strong, front to back.  Penny has been writing like a fiend about many of these and other related topics for LinkedIn and the likes of ICD-10 Monitor--which is what led her back to the hot seat of the Off the Record studio. Listen in as we discuss:    A day in the life of: Penny’s evolving role at UCDavis  Her take on today’s CDI work, where is it coming up short and/or at risk of being automated away?  UR function/medical necessity and how CDI can assist case management without igniting a turf war.  “Longitudinal episode integrity”: Episode-based bundled payments (TEAM, etc.) and how they shift chart review beyond discrete diagnosis review to breadth  APIs and FHIR standards: Issues with fields that don’t match throughout the medical record leading to denials, bringing it home with an encephalopathy example  Where does CDI need to upskill to meet these new demands? Does the “traditional” chart review/query role need to change ... or do we need an entirely new role to evolve to meet these demands? And what about productivity metrics?  Addressing the elephant in the room. Where is the human in the loop? For example: should a human review every AI query before it goes out? Spend more time on high dollar, 5+ day stays? Tiebreak a co-equal dx?  Updates on admit type. Listeners might recall our previous show on this topic, with  loose NUBC definitions leading to urgent vs. elective categorization to minimize impact on quality metrics.  Other fun stuff you only get on #OTR

Payers are constantly shifting tactics to find new and creative ways to do their favorite thing: Not pay claims. And if you can’t deny? Downgrade!  We’re seeing a lot of new patterns and tactics on this front, especially on the Medicare Advantage/private payer side of the house. And so it was time to take a look at where we are on the state of denials, with just the right person: Richelle Marting of Marting Law, LLC.  Richelle has guested on OTR twice previously, the last time in January 2025. I’m bringing her back for the trifecta to discuss:  What’s new in the life of Richelle Marting—and at the law firm? Many few faces in the last 12 months...  The denials landscape, including the tactical shift from hard denials to softer downgrades.  Specific examples including Aetna Level of Severity Policy, Blue Cross and Cigna E/M downgrades  Short-stay and readmission audits from MA plans: Does the 2-Midnight Rule apply to Medicare Advantage and one critical difference you need to know about.  Other trends Richelle is seeing including sepsis, respiratory failure, and the use of artificial intelligence  Successful appeals and prevention strategies  Life on the speaking circuit, Richelle’s OTR Spotify playlist selection, and Guns N’ Roses “My Michelle” serendipity...

AI feels like a bubble. A bubble that keeps expanding until it fills the entire room—including the Off the Record podcast studio.  I remain bullish about some aspects of this game-changing technology and intensely skeptical of others. Which makes it a fascinating topic. Worthy of a fascinating guest, who not only has opinions but has real-world applications for the tech you might not have thought of.  Sharon Easterling has a towering, all-consuming passion for AI, specifically bridging the gap between technology and the mid-revenue cycle and navigating a technological future that can seem overwhelming. But she also leans into its creativity. She even sent me a new OTR podcast jingle created with AI! You can hear it on this episode.  Listen in as we discuss:  Who is Sharon Easterling, “Fractional AI Governance and Enablement Executive | AI and Digital Transformation Leader”?  Are we lost in the wild west of AI? Coders are using ChatGPT to code and pass certification exams, and employers screening employees with AI bots.   How much has AI actually penetrated the mid-revenue cycle, use-wise? Can ChatGPT code? Will AI applications replace people?  Where AI ais ctually making a tangible difference in the mid-revenue cycle: Denials management, surfacing diagnostic indicators, writing appeals letters, and more  Some out-of-the-box suggestions of using AI in your daily workflow: From monitoring coding productivity to sending daily education to your inbox.  How Sharon thinks people should view AI more broadly.  Referenced on the show: Sharon’s article “The Medical Record: How Artificial Intelligence (AI) Impacts Coding”:  https://icd10monitor.medlearn.com/the-medical-record-how-artificial-intelligence-aiimpacts-coding/

In a day and age where we’re too often looking in the mirror and focused on our own problems and successes, Tiara Minor is all about empowering others. As the Director of CDI for University of Miami Health system Tiara makes things happen for her team, because she’s all about sharing her expertise and education, growing her staff, and now the CDI profession itself. She’s giving back on the broader stage as an ACDIS advisory board member, conference speaker, and now biggest achievement—guest on Off the Record. (I wrote that last one with a straight face, barely). One of the things that impressed me about Tiara was her observation that most training seems to be geared for CDI leaders. Her focus is on her staff, making sure that they have not just mastered the fundamentals of chart review, but also clinical nuances across service lines. We get into education, mentorship, and more on today’s episode. Listen in as we cover: Tiara’s broad responsibilities and a typical day in the life System focus, CDI metrics, and dashboard Her nontraditional journey into CDI--ER nurse to pediatrics, a foray into consulting, and return to the hospital setting. And winning over some skeptical coders along the way... Mentorship: Growing her staff and how she differentiates mentorship that from management. Her role as educator and an example of an interesting clinical query/quality opportunity she presented to the team An ACDIS splash—getting elected to the advisory board, winning both an individual award (recognition of professional achievement) and an organizational award (Diversity in CDI), and the speaking circuit.

This year has been something of a reckoning for Medicare Advantage. Senator Grassley’s scathing report of UHG’s risk adjustment practices, and the Kaiser $556 million settlement to resolve False Claims Act allegations of upcoding, opened eyes, and got many in the industry talking. I wanted to get someone on the show with opinions, unafraid to speak their mind and share their perspective. I’ve found that person. Betty Stump is Senior Solution Consultant for Edifecs, a Cotiviti Business. She is in the business of risk adjustment and value-based care on the vendor side, but is never afraid to offer her opinion on the industry, pro and con. And with more than 20 years in the industry across multiple well-known companies, it’s an informed one. Listen in as we discuss: What is working in value-based care/risk adjustment—and where have we gone wrong? Recent conference disillusionment. Kaiser DOJ fine and the Grassley report taking aim at UHG’s aggressive risk adjustment strategy: Betty’s thoughts and where does this heightened era of scrutiny put risk adjustment coders. Do we need to elevate the MEAT standard? What are organizations missing with risk adjustment? Great, practical, low-tech suggestions for RAF capture including using your 2025 end-of-year roster to identify those patients with high-risk conditions and engage in proactive outreach to get patients seen. V28 of CMS-HCCs with V24 in the rear-view mirror. Truthful tech talk: How leaders can get a seat at the table, how to get a vendor’s ear to modify functionality, and truth and hype in CDI tech How should a CDI or coder interact with a machine prompt from a suspecting tool? Looking back at a colorful 20-year career in the consulting life, and a thoughtful selection for the Off the Record Spotify playlist by a fellow music enthusiast.