Advertise on podcast: word. with Gordon Miller

What happens when context is incomplete or missing? Gordon expands on Episode 2 to dig deeper into what he sees as a profoundly important topic, this time including industry-specific examples to consider. The bottom line: "Understanding context may be the most underrated professional skill in your proverbial toolbox.

What happens when context is missing? Gordon explores how context shapes meaning—and why misunderstandings often happen when pieces of the story are missing. In an industry built on communication, understanding context may be one of the most important skills we have."

word. with Gordon Miller. Each episode begins with a word — but it never ends there. Gordon explores the ideas, language, and narratives shaping the professional salon industry. Because, simply put, the words we choose… shape everything we do.

This week marks the end of one pod and the birth of another! Thanks to all who have listened in for 135 episodes of this title -and be sure to come back January 7th for Episode 1 of my all-new BUZZ by Gordon podcast. In the meantime, hit play for my year-end talk about data-driven insights and business trends relative to salons. Wishing all a wonderful holiday season and an amazing start to another new year!! -gordon :-)

A quick episode offering some context on the uncertain times we find ourselves in. Reading the consumer press, it's hard not to be concerned about the direction of our larger US economy. And although we are not (yet) officially in a recession, being aware so that we can best react (proactively, ideally) and plan is the best place for most of us to start. *Note: this episode was published originally as #112

I'm excited to welcome back @growmysalonbusiness founder Antony Whitaker to discuss the state of the industry during what I consider to be 'fuzzy' economic times, the importance(and power)of investing in yourself to solve business and career challenges, and much more (all related to the business side of creating long-term success). Note: Be sure to check out one of my favorite industry podcasts: Grow My Salon Business, hosted by Antony Whitaker. *Note: this episode was published originally as #109

As 2025 begins to quickly wind down, i take a look at texts i've sent myself over the last month or so - all connected to what i view as important ideas and trends that impact us all. Note to my regular listeners: 2026 is bringing changes to this podcast—a new name, direction, and focus. Stay tuned for more on that!

Debra Neill Baker is CEO of the Neill Education company, an iconic organization with an 80-year history of innovating in the categories of distribution, salons, schools, manufacturers, salon software & events. We talk about the power of curation when connected to vision and values - as part of a deep conversation about Serious Business 2026.

In the final episode of my series on salon tech, Paul Tate, a leading figure in pro salon tech, digs into the value of data to brands, salons, and pros. Paul shares a sampling of findings from the KIM report, an industrywide project spearheaded by Salon Interactive. The KIM report partners with POS, booking and payment processing platforms to aggregate data to provide meaningful “Key Industry Metrics” to help our larger industry understand the challenges and opportunities ahead of us all.

When “certain coaches/podcasters" call brands "parasites", I have to fire back with truth and experience based logic. In this episode, I break down the danger of 'BS', share why affiliate links aren’t the future, how real profit are only enhanced by smart retail, and why partnership—not paranoia—built careers and salons. My take: this is a must-listen reality check for pro, businesses, and brands who care about the industry.

This week, Gordon's goes solo with his take on highlights from our last 10 episodes featuring leaders in the salon tech space, as well as sharing his thoughts on how tech is re-shaping the salon — and what comes next.

Kimi Bennett, co-founder and CEO of Sole Business Solutions, the pro beauty industry’s first 24/7 AI-powered coaching platform, is a longtime working professional and suite owner turned tech entrepreneur. Kimi joins Gordon to share the inspiration behind her groundbreaking work with co-founder and COO Michael Sandoval, a long-time salon coach, in launching the platform.  Long a champion for educating and coaching professionals towards their dreams of success, Kimi and Michael have both embraced Generative AI (and the power of voice as a modality) as a way to take the power of coaching to new levels.

Sudheer Koneru. a former Microsoft Engineer and successful tech entrepeneur, is the founder and CEO of Zenoti, an AI powered, platform of salon management, marketing and customer care tools focused on helping salons to grow. Sudheer joins Gordon to share his journey from tech into the wellness space and back to tech again– but this time creating tech that is firmly focused on solving challenges facing the pro salon and wellness space. Sudheer goes deep into the topic of AI and what it means for salons today and tomorrow.

Vish’s Chief Innovation Officer Tim Howard joins Gordon to dive into the story behind the creation of the innovative and powerful salon color management software platform. Designed to transform how salons think about and approach hair color usage, Tim shares how Vish came to life, why waste reduction matters, and how better management of color inventory through technology can not only save time for busy colorists but also drive profits for salons.

SalonInteractive's Alain Audet joins Gordon to discuss their latest initiative focused on the power of data to empower brands, distributors, and professionals alike. A groundbreaking e-commerce platform, SalonInteractive was created to allow salons to compete with Amazon more effectively. Today, SalonInteractive has evolved into a marketing and data collection platform that leverages the power of big brands, tech companies, and distributors to support salons and pros in new ways by way of its K.I.M. Report.