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AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Selling a house? How do you choose the right estate agent to sell your home — and what should you actually look for before instructing one? The biggest name in your area isn’t necessarily the best estate agent for your property. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Principal Director of Fine & Country West London, joins Silvia Eldawi to explain how to choose an estate agent when selling your home — from recommendations and reviews to mystery-shopping the agency, checking their track record and putting shortlisted agents to the test. Because choosing an estate agent shouldn’t simply come down to who gives you the highest valuation or the lowest fee. Look at how they treat buyers. Check whether they regularly sell properties like yours. Look at their results. And ask whether you trust them to manage one of the biggest transactions you’ll make. 🎙️ WHAT WE COVER • How to choose the right estate agent to sell your home • Why waiting until you find your next home to start selling can put you on the back foot • Where to start when researching estate agents • Questions to ask an estate agent before instructing them • How to mystery-shop an estate agent before choosing them • Why property-type expertise matters • How to put shortlisted estate agents to the test • Why trust and chemistry still matter • Which performance data sellers should look at • Why the highest valuation shouldn’t automatically win the instruction • Ben’s Golden Nugget: choose the right project manager for your move 👀 WHO IS THIS FOR? Homeowners selling a house and wondering how to choose between estate agents. It’s also for people buying and selling at the same time who want to understand how preparing both sides of the move together can put them in a stronger position. 💡 GOLDEN NUGGET Moving home involves pressure, deadlines and a lot of different people. Ben’s view is that the right estate agent becomes something closer to a project manager for your move. So choosing the right person matters. As Ben puts it: “Finding the right project manager for your move is the difference between reasonably enjoyable and the worst experience of your life.” ⏱️ CHAPTERS 00:00 Your estate agent is your project manager 00:27 Rightmove supports this season 02:44 How do you choose the right estate agent? 02:50 Start with recommendations and reviews 02:58 Mystery-shop the agent as a buyer 03:37 Do they actually sell properties like yours? 05:11 Put shortlisted agents to the test 06:26 Trust, chemistry and the relationship 07:45 What can negative reviews tell you? 09:53 Ben’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What do great estate agents actually do after an offer has been accepted? Because finding the buyer is only part of the job. In this episode of Golden Nuggets: Movers & Shakers, Claire Kendall, Director of Richard Kendall Estate Agent, joins Silvia Eldawi to explain what happens between an offer being accepted and a property finally reaching exchange. From checking whether the buyer can actually proceed, to liaising with solicitors, dealing with survey issues, managing expectations and keeping an entire chain communicating, Claire shares the work that goes on behind the scenes to keep a property sale together. 🎙️ WHAT WE COVER • What happens immediately after an offer is accepted • Why qualifying the buyer matters • Mortgage agreements, deposits, ID and solicitors • Why sellers should consider choosing a solicitor before they find a buyer • What happens when a survey uncovers a problem • How often sellers should expect an update • What really causes delays during a property transaction • Why some sales fall through despite everyone doing their job • Building relationships across the transaction • Claire’s playbook for keeping sales together • Claire’s Golden Nugget: communication 👀 WHO IS THIS FOR? Home sellers and buyers wondering what a great estate agent should actually be doing once an offer has been accepted. It’s also for estate agents and sales progressors looking at how communication, buyer qualification and stronger relationships can help keep transactions moving. ⏱️ CHAPTERS 00:00 No news is good news? 00:19 Rightmove supports this season 00:52 Meet Claire Kendall 00:59 What do great agents do after an offer is accepted? 01:43 Can the buyer actually proceed? 02:18 What buyers should have ready 04:06 Get the solicitor instructed early 05:10 When the survey causes a problem 06:37 What really causes transaction delays? 08:57 Reassurance and relationships 09:49 Claire’s playbook for keeping sales together 11:27 A sale nobody could save 12:16 Claire’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT CLAIRE KENDALL Claire Kendall is Director of Richard Kendall Estate Agent in Wakefield. In this episode, she explains the work great estate agents do after an offer is agreed — from buyer qualification and solicitor instruction to sales progression, survey issues and keeping everyone in the chain communicating. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Want to use video as an estate agent but hate the thought of being on camera? You’re probably overthinking it. In this episode of Golden Nuggets: Movers & Shakers, Sarah Oliver of SOLD BY Sarah Oliver joins Silvia Eldawi to talk about camera confidence, perfectionism, personal branding and why feeling a little bit “cringe” might simply be part of getting started. Sarah didn’t begin with polished property videos. She practised, experimented, developed her style and kept posting. 🎙️ WHAT WE COVER • What stops estate agents getting in front of the camera • Why your videos don’t need to be perfect • The “cost of success is cringe” mindset • How confidence develops through repetition • Dealing with negative comments and trolls • Sarah’s advice for agents too nervous to start filming • Practising before you publish • Why estate agents already have the skills they need to talk on camera • Sarah’s Golden Nugget for building confidence 👀 WHO IS THIS FOR? Estate agents who know they should be using video but keep putting it off because they feel awkward, self-conscious or worried about what other people will think. It’s also for agency owners trying to encourage their teams to build their own visibility and personal brands. 💡 GOLDEN NUGGET If you can walk into a stranger’s living room, explain why they should trust you to sell their home and confidently sell your service… you can talk to a camera. ⏱️ CHAPTERS 00:00 The cost of success is cringe 00:34 Rightmove supports this season 01:36 Why estate agents avoid the camera 02:30 Does your content really need to be perfect? 05:51 When the results outweigh the embarrassment 06:42 What about negative comments? 09:21 Too nervous to post? Start here 10:15 Estate agents already know how to sell themselves 11:03 Sarah’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT SARAH OLIVER Sarah Oliver is the name behind SOLD BY Sarah Oliver in Portsmouth and has built a distinctive property brand around bold marketing, personality and video. In this episode, she shares the practical mindset that helped her become more comfortable on camera — and why she now encourages the agents around her to build their own identities too. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Why do house sales take so long after an offer has been accepted? And is all that chasing actually helping? In this episode of Golden Nuggets: Movers & Shakers, Steve Pymm, Managing Director of Pymm & Co, joins Silvia Eldawi to look at what happens between offer accepted and completion — and what estate agents could do better to keep transactions moving. Steve argues that agents absolutely have a role to play in sales progression. But repeatedly chasing conveyancers isn’t necessarily the same thing as progressing a sale. Instead, he makes the case for better communication, clearer expectations, earlier conversations about moving dates and more cooperation between everyone involved in the chain. 🎙️ WHAT WE COVER • Why house sales can take so long after an offer is accepted • What good sales progression should actually look like • Why Steve thinks agents should stop hounding conveyancers • Getting buyers and sellers prepared earlier in the process • Why communication matters throughout the chain • How often buyers and sellers should expect an update • Why better collaboration could improve the moving experience 👀 WHO IS THIS FOR? Home buyers and sellers wondering what happens after an offer is accepted — and why getting from sale agreed to completion can take so long. It’s also for estate agents, sales progressors and agency owners looking at where genuine sales progression adds value and where unnecessary chasing may simply add more work to the process. ⏱️ CHAPTERS 00:00 Should agents stop chasing conveyancers? 00:32 Rightmove supports this season 01:16 Why does selling a home take so long? 01:52 Stop hounding conveyancers 02:43 The pressure to convert the pipeline 03:09 Sales progression or simply chasing? 05:56 How often should buyers and sellers be updated? 08:21 Let’s all work together 08:57 Steve’s Golden Nuggets 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT STEVE PYMM Steve Pymm is Managing Director of Pymm & Co in Norwich and brings more than three decades of estate agency experience to the conversation. In this episode, he turns his attention to what happens after a sale is agreed — and challenges agents to think differently about the distinction between genuinely progressing a transaction and simply adding more chasing to an already busy process. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking - uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Should sellers be tied into a six-month sole agency agreement? Ben Madden thinks absolutely not. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Principal Director of Fine & Country West London, joins Silvia Eldawi to argue the case for limiting estate agency exclusivity periods to 28 days — followed by a short rolling notice period. His argument? Shorter agreements could give sellers more control, force agents to price more honestly and put greater pressure on agencies to prove their value quickly. But would they also discourage agents from investing properly in marketing? That’s where the debate gets interesting. 🎙️ WHAT WE COVER • How long should an estate agent realistically need to sell a property? • Why Ben questions six-month sole agency agreements • Motivated versus less-motivated sellers • Ben’s concern about the proportion of London listings that actually sell • Why pricing remains fundamental to whether a property moves • What happens when a property is launched at the wrong price • The cash-flow impact of long sales cycles on estate agencies • Ben’s proposal for a maximum 28-day exclusivity period • Whether shorter contracts would lead to more honest valuations • The potential downside of shorter agreements • Why some agents might need to become more selective about the properties they take on • The case for and against giving sellers greater freedom to change agent 👀 WHO IS THIS FOR? Estate agents, agency owners and sellers interested in how sole agency agreements work — and whether lengthy exclusivity periods still make sense. This is deliberately a debate rather than a settled answer. ⏱️ CHAPTERS 00:00 “Being locked in for six months is unfair” 00:29 Rightmove supports this season 01:16 How long should it take to sell a property? 03:41 Motivated sellers vs unmotivated sellers 04:41 Why Ben wants to challenge long tie-ins 05:09 The London sales problem 06:02 Is the real issue actually price? 07:25 How a long tie-in affects the seller and agency 09:13 Ben’s 28-day proposal 10:43 What about the cost of marketing? 11:24 Prove your value in 28 days 11:50 Should agents learn to say no? 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Principal Director of Fine & Country West London. An experienced estate agency business owner, trainer and operator, Ben has worked across sales, business ownership, restructuring and agency growth. In this episode, he puts forward a proposal for the industry: shorter sole agency agreements and greater pressure on agents to prove their value. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What happens when a career built around some of the world’s best-known consumer brands moves into estate agency? For Leone Ashby, it meant starting again. In this episode of Golden Nuggets: Movers & Shakers, Leone Ashby, Director of Harry Charles Estate Agents, joins Silvia Eldawi to trace her career from consumer marketing and PR into property — and explain how lessons from branding, customer service and targeted communication shaped the way she approached an industry she initially knew very little about. 🎙️ WHAT WE COVER • Starting her career in consumer brand marketing • Why relationships and word of mouth mattered in PR • The unexpected opportunity to take over an estate agency • Going straight into the business as a director • Learning the technical and operational side of property from the team around her • What her marketing background immediately made her question • What estate agents can learn from segmented consumer brands • The different audiences an estate agency actually needs to communicate with • Leone’s Golden Nugget 👀 WHO IS THIS FOR? Estate agents, agency owners and marketers interested in what property can learn from consumer branding. It’s also for anyone considering a career reinvention and wondering how skills developed in one industry can become an advantage in another. 💡 GOLDEN NUGGET “Be as laser targeted as you can.” Know exactly who you are speaking to. Build a clear picture of that person. Then ask: How can I connect with them in every form of communication? Because if you try to speak to everyone, you may end up speaking meaningfully to no one. ⏱️ CHAPTERS 00:00 Fast-moving consumer goods meets slow-moving property 00:26 Rightmove supports this season 01:00 Meet Leone Ashby 02:35 What brand marketing taught Leone 03:52 Why estate agency entered the picture 04:30 Taking over the agency 05:37 Learning the technical side of property 07:09 Which marketing skills transferred best? 08:36 Consistency of messaging 09:04 What estate agents can learn from consumer segmentation 09:57 Estate agency has more audiences than you think 10:13 Leone’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT LEONE ASHBY Leone Ashby is Director of Harry Charles Estate Agents in Watford. Before entering property, Leone built her career across consumer marketing and PR, working with major household and beauty brands. She later brought that experience into estate agency, combining brand strategy, communications and customer-service thinking with the technical knowledge required to run an independent agency. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Why does one estate agent win the instruction while another never gets through the door? For Ashley Cain, it starts with communication. In this episode of Golden Nuggets: Movers & Shakers, Ashley Cain, Owner of Moovahome Estate Agents, joins Silvia Eldawi to break down the communication playbook his team uses from the moment a seller makes contact — through the valuation, follow-up, marketing and eventually the sale. It’s not simply about being fast. It’s about making every touchpoint count. 🎙️ WHAT WE COVER • Why speed matters when a seller first gets in touch • Why speed without substance isn’t enough • Creating a consistent experience across every customer touchpoint • What happens when a valuation request arrives • Following up without becoming pushy • What makes a strong valuation appointment • Why property data is a tool rather than the entire valuation • Letting sellers have input into how their home is marketed • How sellers should compare estate agents before appointing one • What to check in an estate agency contract • Ashley’s Golden Nugget for winning more instructions 👀 WHO IS THIS FOR? Estate agents and agency owners looking to improve how they convert valuation opportunities into instructions. It’s also useful for sellers comparing agents, because Ashley turns the conversation around and explains what consumers should actually test before deciding who to appoint. 💡 GOLDEN NUGGET “Do what you say you’re gonna do.” Ashley says Moovahome won three instructions in a single week after another agent had received the valuation enquiries but failed to respond when they said they would. The lesson is simple: Speed matters. Communication matters. But ultimately, follow-through matters most. ⏱️ CHAPTERS 00:00 Do sellers actually like WhatsApp groups? 00:19 Rightmove supports this season 01:14 Why speed matters 02:39 The seller communication playbook 03:39 The pre-valuation touchpoints 05:31 Why data is only part of the valuation 06:08 Tell sellers what you won’t do 06:49 Where do you sit against the competition? 07:39 Let the seller shape the marketing 09:12 How should sellers choose an agent? 11:14 Ashley’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ASHLEY CAIN Ashley Cain is Owner of Moovahome Estate Agents in Swindon. With more than two decades in property, Ashley has built his agency around speed, communication, distinctive marketing and a highly systemised customer journey. In this episode, he opens up the playbook behind the touchpoints his team uses to turn enquiries into relationships — and relationships into instructions. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Your offer has been accepted. Now what? Liana Loporto-Browne, Founder of Loporto-Browne Residential, joins Silvia Eldawi to explain what happens between offer acceptance and getting the keys — and why a great estate agent should stay closely involved throughout that journey. From solicitors and enquiries to chains, mortgages, communication and difficult conversations, this is a practical guide to the part of buying a home that can feel most uncertain. 🎙️ WHAT WE COVER • What happens after an offer is accepted • What agents should explain to buyers • Why first-time buyers can underestimate the process • The relationship between agent and solicitor • Keeping enquiries and transactions moving • Why leasehold purchases may involve additional parties • Setting expectations around timescales • Chain-free versus chained transactions • Communicating when something goes wrong • How to deliver difficult news properly • When agents should pick up the phone • Working out what you can afford • Why mortgage affordability needs to be current • Liana’s Golden Nuggets for buyers 💡 GOLDEN NUGGET Get your mortgage position in place and keep it current. Build a relationship with your agent. Ask questions and understand the advice you are being given. And try to enjoy the process. ⏱️ CHAPTERS 00:00 Why the agent and solicitor need to work together 00:32 Rightmove supports this season 01:05 What happens after your offer is accepted? 03:10 What first-time buyers misunderstand 07:22 Communication during the transaction 08:42 How to deliver difficult news 10:50 Phone, WhatsApp or face-to-face? 12:28 How much can you actually afford? 13:44 Liana’s Golden Nuggets for buyers 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT LIANA LOPORTO-BROWNE Liana Loporto-Browne is Founder of Loporto-Browne Residential and has more than two decades of experience across the property industry. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Being good at estate agency and being good at running an estate agency business are not necessarily the same thing. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Principal Director of Fine & Country West London, joins Silvia Eldawi to unpack what agents can underestimate when they move into business ownership. From finding the next instruction and progressing difficult sales to accountants, compliance, HR, restructuring and eventually selling a business — this is the part of estate agency that happens beyond the sale. 🎙️ WHAT WE COVER • The three parts of estate agency • Why business generation is so often underestimated • Difficult conversations and sales progression • Cash flow and financial management • Compliance and business ownership • HR and people management • When to outsource specialist expertise • Preparing an agency for due diligence • Restructuring four branches into one hub • How a business valuation unexpectedly became a sale process • Why Ben ultimately remained in the industry 💡 GOLDEN NUGGET “The best agents in this country are very comfortable with the difficult conversations.” ⏱️ CHAPTERS 00:00 What agents underestimate about generating business 00:29 Rightmove supports this season 01:02 Good agent vs good business owner 03:13 What changes when you own the business? 04:59 What happens when you sell the business? 08:15 The unexpected route to a business valuation 09:13 Four potential buyers arrive 10:05 Why Ben stayed in estate agency 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Principal Director of Fine & Country West London and an experienced estate agency business owner, mentor and trainer. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove You’ve found the house. But are you actually ready to make an offer? In this episode of Golden Nuggets: Movers & Shakers, Zee Faridi, Owner of Ezmuve Estate Agents, joins Silvia Eldawi to put buyers to the test — from working out what you can genuinely afford and getting a mortgage agreement in principle to proving your deposit, selling your existing home and knowing when you are really in a position to proceed. Then it’s time for Red Flag or Green Flag? 🎙️ WHAT WE COVER • What being “offer ready” actually means • Why proof of funds matters • Gifted deposits and agreements in principle • Making offers below asking price • The documents buyers should have ready • How to become a green-flag buyer 👀 WHO IS THIS FOR? Anyone preparing to buy a home and wondering whether they are genuinely ready to make an offer. It’s particularly useful for first-time buyers and homeowners who also need to sell before they move. 💡 GOLDEN NUGGET Know what you want and be prepared. Know what you’re looking for, understand what you can afford and have your documents ready to go. Finding the right home is only one part of being ready to buy it. ⏱️ CHAPTERS 00:00 Stop viewing houses for the sake of it 00:40 Rightmove supports this season 01:13 Are you actually ready to make an offer? 01:43 What does “offer ready” mean? 04:32 Red Flag or Green Flag? 08:38 Stop viewing houses for the sake of it 09:23 Zee’s green-flag buyer playbook 10:38 Zee’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ZEE FARIDI Zee Faridi is Owner of Ezmuve Estate Agents in West Yorkshire. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Most buyers start with a wish list. But how much of it do you actually need to get the right home? In this episode of Golden Nuggets: Movers & Shakers, Malcolm Prescott, Managing Director at Webbers Estate Agents, joins Silvia Eldawi to break down the home-buying journey — from understanding what you can genuinely afford to deciding what you should compromise on, what should stay non-negotiable and why the right property may look nothing like the one you originally set out to find. 🎙️ WHAT WE COVER • Where to start before seriously searching for a home • The costs of moving beyond the mortgage itself • Why buyers should do their own research before viewing • How to separate your wish list from your true non-negotiables • Malcolm’s 10-point exercise for narrowing down what really matters • Why affordability sometimes means compromising on the type of property you buy • Why home movers often change their search criteria • How estate agents can introduce buyers to properties they may otherwise overlook • The bungalow-with-a-sea-view search that ended with a cottage • Why overly prescriptive property searches can sometimes work against you • Where AI search may miss the human nuance behind what a buyer really wants • Why transparency with your estate agent matters • Malcolm’s three things to get right before seriously viewing 👀 WHO IS THIS FOR? Anyone preparing to buy a home, particularly first-time buyers or movers struggling to reconcile what they want with what their budget can realistically buy. It’s also useful for estate agents helping buyers work out what really matters in their property search. ⏱️ CHAPTERS 00:00 The wildcard that changed the brief 00:48 Rightmove supports this season 01:21 Where should a homebuyer start? 02:31 What does moving actually cost? 04:12 Do your research before you search 05:37 Define your non-negotiables 06:27 Sometimes you have to cut your cloth 07:37 Why buyers change their search criteria 08:16 What should you compromise on? 09:34 Leave room for the wildcard 11:28 Can AI make property search too prescriptive? 12:24 Why your estate agent needs the full picture 13:32 Malcolm’s top three tips for buyers 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT MALCOLM PRESCOTT Malcolm Prescott is Managing Director at Webbers Estate Agents and brings more than four decades of estate agency experience to the conversation. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Your property is on the market. You’re getting views, enquiries, maybe even viewings — but still no offer. So what is the market actually telling you? In this episode of Golden Nuggets: Movers & Shakers, Alex Ishmael, Founder & Director of Proceed Property, joins Silvia Eldawi to break down the data sellers should be paying attention to once their property goes live — from online performance and viewing levels to buyer feedback, offers and when it may be time to have a conversation about price. 🎙️ WHAT WE COVER • What sellers should expect during the first few weeks on the market • Why views, enquiries and viewings each tell you something different • What your Rightmove property performance data can reveal • Why lots of online interest doesn’t necessarily translate into buyers • Why quality viewings can matter more than quantity • What repeated viewing feedback may be telling you • What it means when you have plenty of viewings but no offers • What multiple offers below asking price can indicate • When sellers and agents should start discussing price • Why changing photos or the description may be worth trying first • What happens when a listing sits on the market for too long • How sellers can use the available data to decide what to change next 👀 WHO IS THIS FOR? Anyone selling a home and wondering whether their property is performing as it should once it reaches the market. It’s also useful for estate agents having conversations with sellers about viewing levels, buyer feedback, offers and whether the asking price still reflects what the market is prepared to pay. 💡 GOLDEN NUGGET The only person who can tell you what a house is worth is the person who’s willing to pay for it. Views, enquiries, feedback and offers all give you information. The important part is understanding what that information is telling you — and being prepared to act on it. ⏱️ CHAPTERS 00:00 What is your home actually worth? 00:21 Rightmove supports this season 00:54 Why your property may not have sold 01:30 What to expect in the first four weeks 02:23 What your property performance data tells you 05:47 No offer yet — should you be worried? 07:52 From viewing to offer 09:54 Lots of viewings, no offers — what does it mean? 11:15 When should price enter the conversation? 12:34 What happens when a listing goes stale? 13:46 Alex’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ALEX ISHMAEL Alex Ishmael is Founder & Director of Proceed Property, operating across South Wales and Bristol. Having started his estate agency career at 18 before going on to build his own business, Alex combines hands-on agency experience with a strong focus on using data, feedback and market behaviour to guide conversations with sellers. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 V

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Found the rental property you want? Being ready to move quickly starts long before you make the offer. In this episode of Golden Nuggets: Movers & Shakers, Leone Ashby, Director of Harry Charles Estate Agents, joins Silvia Eldawi for a step-by-step look at how tenants can prepare for renting — from working out what they can genuinely afford to getting reference-ready, knowing what to look for at a viewing and making a strong application. 🎙️ WHAT WE COVER • What to prepare before you start searching for a rental property • How to work out a realistic rental budget • Why affordability is about more than passing a referencing check • What landlords and agents may look for during referencing • How to prepare for property viewings • What to look at beyond the appearance of a rental • Why the EPC and likely running costs matter • The pre-tenancy requests to make before agreeing to move in • What the rental-bidding rules mean for tenants • How to strengthen your application without offering more rent • Why your rental history and circumstances can help tell your story • How quickly to respond when you find the right property 👀 WHO IS THIS FOR? Anyone preparing to rent a home in England, particularly first-time renters or tenants entering a competitive rental market. It’s also useful for letting agents who want to help applicants understand what they need to have ready before they begin their search. 💡 GOLDEN NUGGET Make sure you’re going to be happy in the property, make sure you can afford to live there — and be honest about who you are and what you’re looking for. Being a strong applicant isn’t just about the rent. Preparation, communication and knowing exactly what you’re committing to can all make a difference. ⏱️ CHAPTERS 00:00 Get your pre-tenancy requests in early 00:24 Rightmove supports this season 01:30 What to prepare before searching 01:46 Work out what you can afford 05:50 Starting your viewings 07:53 Why the EPC matters 08:30 What to ask before agreeing a tenancy 08:39 Get your pre-tenancy requests in 09:30 How to make a strong rental offer 13:47 Leone’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What does your estate agent actually need to know before they sell your home? Potentially more than you think. In this episode of Golden Nuggets: Movers & Shakers, Claire Kendall, Director of Richard Kendall Estate Agent, joins Silvia Eldawi to explain why details that may seem irrelevant to a seller at the beginning can become very relevant later in the transaction. For Claire, the advice is simple: tell your agent as much as you can. 🎙️ WHAT WE COVER • What estate agents need sellers to tell them upfront • Why agents ask so many questions at valuation • Identity, anti-money laundering and due diligence checks • Why seemingly minor details can matter later • What agents need to know about the property itself • How good agents manage seller expectations • Why communication between agents, solicitors, lenders and surveyors matters • The difference between finding a buyer and getting a sale to exchange 👀 WHO IS THIS FOR? Homeowners preparing to sell, sellers already on the market and anyone who wants to understand why an estate agent may need so much information before and during a transaction. It’s also useful for estate agents explaining to clients why gathering the right information upfront can help prevent delays and complications later. 💡 GOLDEN NUGGET “Trust the process.” Claire’s advice is to tell your estate agent as much as you can — and understand why they’re asking. Something that feels unimportant at the beginning of a sale can become very important later. Getting the right information out early gives everyone a better chance of dealing with potential issues before they hold up the transaction. ⏱️ CHAPTERS 00:00 Trust the process 00:29 Rightmove supports this season 01:03 What every estate agent wishes sellers would tell them 05:56 The checks estate agents have to make 06:35 Knowing the buyer as well as the seller 06:50 What agents need to know about the property 09:13 How well do movers understand the agent’s role? 10:12 A common misconception about estate agent fees 12:02 Claire’s Golden Nugget: trust the process 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT CLAIRE KENDALL Claire Kendall, Director, Richard Kendall Estate Agent (Wakefield) Claire draws on extensive experience helping sellers navigate property transactions from valuation through to exchange. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Would you take over an estate agency if you’d never worked in one before? Zee Faridi did. He had no estate agency experience, no established local reputation and no track record in the market. In this episode of Golden Nuggets: Movers & Shakers, Zee Faridi, Owner of Ezmuve Estate Agents, joins Silvia Eldawi to explain how an accidental move into property became an estate agency career he never saw coming. What followed was a crash course in valuations, viewings, sales progression, pricing, local knowledge and relationship-building — all while trying to convince sellers to instruct a business they had never heard of. 🎙️ WHAT WE COVER • How Zee first entered property through investing • Why he believed he could make it work with no agency experience • Starting with no established stock or local track record • What the first few months actually looked like • Winning instructions from properties already on the market • Using availability and personal service as a competitive advantage • Handling valuations with very little experience • Learning a completely new local market • Going from chasing clients to clients chasing him • Zee’s advice to anyone entering the industry from scratch 👀 WHO IS THIS FOR? Estate agents at the beginning of their careers, people considering a move into property and anyone wondering whether a lack of traditional industry experience has to stop them getting started. It’s also relevant to agency owners building a new brand in a market where nobody knows their name yet. 💡 GOLDEN NUGGET “Be yourself, because no one can take that away from you and no one can duplicate that.” ⏱️ CHAPTERS 00:00 From chasing clients to clients chasing him 00:23 Rightmove supports this season 00:56 Zee’s unconventional route into property 03:25 Why Zee believed he could make it work 07:14 The first few months 11:36 Overcoming “I’ve never heard of you” 11:51 Relationship-building is still the foundation 12:06 From outbound chasing to inbound enquiries 12:25 Learning a market he didn’t know 12:53 Doing the A to Zee of estate agency 13:21 Zee’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ZEE FARIDI Zee Faridi is Owner of Ezmuve Estate Agents in West Yorkshire. After running online businesses and beginning his own property investment journey, he took over a newly established estate agency and learned the profession while building the business. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.