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AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Ben Madden has bought three properties in his life. Not one of them was in the location where he originally started looking. And he was already an estate agent. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Director of Fine & Country West London, joins Silvia Eldawi to explore why the home you eventually buy may look very different from the one you imagined at the start of your search. 🎙️ WHAT WE COVER • How buyers should start narrowing down where to live • How to identify your genuine non-negotiables • Balancing location, space, condition and budget • Why viewing unsuitable properties can still teach you something • Why buyers should let estate agents suggest alternatives • How to investigate an unfamiliar area • Why thinking regionally can open up more options 👀 WHO IS THIS FOR? Home buyers, first-time buyers and movers who feel restricted by their current search criteria or are struggling to find a property that ticks every box. It’s also useful for estate agents helping buyers work out which requirements are genuine non-negotiables and where there may be room to widen the search. 💡 GOLDEN NUGGET “Think of your move as a regional move rather than ‘I want a road or a town or a village’.” Ben’s advice is to widen the lens. Sometimes ten minutes in another direction can open up far more opportunity. ⏱️ CHAPTERS 00:00 None of Ben’s homes were where he first looked 00:34 Rightmove supports this season 01:07 How do you decide where to look? 02:59 What are your real non-negotiables? 03:17 The area Ben said he’d never live in 06:31 The perfect property only exists in your mind 06:46 Learning through the search process 07:13 Let your estate agent make suggestions 09:19 Rightmove mover insights 09:36 Ben’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Director of Fine & Country West London. Drawing on both his professional experience and his own three property moves, he explores how buyers decide where to live, what really matters in a home and why keeping an open mind can uncover options they hadn’t originally considered. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What happens when an estate agent’s personal brand becomes bigger than the agency they work for? For some business owners, that’s a threat. Ashley Cain sees it differently. In this episode of Golden Nuggets: Movers & Shakers, Ashley Cain, Owner of Moovahome, joins Silvia Eldawi to explain why he actively encourages his team to build their own personal brands — and invests in helping them do it. 🎙️ WHAT WE COVER • Why Ashley believes estate agents should build personal brands • Why personal branding needs clear guidelines • How much control an employer should retain • Balancing property content with personality • What happens when competitors try to recruit visible employees • Why Ashley believes personal brands generate instructions • Ashley’s advice to agency owners considering the same strategy 👀 WHO IS THIS FOR? Estate agency owners, managers and team leaders thinking about personal branding, employee visibility and how much freedom to give their people online. It’s also relevant to agents who want to build their own professional profile while remaining part of a wider company brand. 💡 GOLDEN NUGGET “Back your team, let them do it. Get your guidelines in place.” Ashley’s argument is that supporting your people doesn’t have to mean losing control of the brand. Give them room to grow — but establish the boundaries first. ⏱️ CHAPTERS 00:00 What if an employee becomes bigger than the brand? 00:26 Rightmove supports this season 00:59 Should estate agents have personal brands? 02:40 Personal identity vs personal brand 03:48 Why some agency owners are afraid 06:51 Investing in employees’ personal brands 07:39 The brand guidelines you still need 08:50 When Ashley had a post taken down 11:16 What happens when competitors come calling 12:18 Does personal branding actually generate business? 13:33 Ashley’s Golden Nugget 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ASHLEY CAIN Ashley Cain, Owner, Moovahome (Swindon) Ashley has spent more than two decades building an estate agency around brand, communication and modern systems. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove How do you build an estate agency brand people actually remember — without the marketing budget of a major consumer brand? Before moving into estate agency, Leone Ashby built her career in consumer marketing. Today, as Director of Harry Charles Estate Agents, she applies many of the same principles to property. In this episode of Golden Nuggets: Movers & Shakers, Leone joins Silvia Eldawi to explore what independent estate agents can learn from the way major brands think about their customers, messaging and marketing. 🎙️ WHAT WE COVER • What independent estate agents can learn from major consumer brands • Why understanding your customer comes before choosing your marketing • How reviews, online visibility, word of mouth and shopfronts contribute to recognition • Where estate agents can go wrong with property boards • Why advertising should be honest and consistent • How colour and tone of voice shape a brand • Why every piece of communication should feel recognisable • What “share of voice” means for a smaller business • Why spending more doesn’t automatically mean marketing better • The one thing Leone would change about estate agency branding 👀 WHO IS THIS FOR? Estate agents, agency owners and property marketers who want to build a more recognisable brand without relying on a huge marketing budget. It’s particularly useful for independent agencies trying to make their marketing more deliberate, consistent and relevant to the customers they actually want to reach. 💡 GOLDEN NUGGET “Don’t do social media for social media’s sake.” Leone’s advice is to keep coming back to two questions: Who am I targeting? And what do they actually want to hear? ⏱️ CHAPTERS 00:00 Where estate agents get their messaging wrong 00:21 Rightmove supports this season 00:54 What estate agents can learn from big brands 01:37 How major brands understand their customers 02:27 What smaller agencies can do instead 03:13 Understanding your brand touchpoints 04:02 Online presence, reviews and social media 05:25 What does a marketing touchpoint actually mean? 05:55 Where estate agents get their messaging wrong 06:48 How to make your brand memorable 07:31 Finding the right tone of voice 08:12 Building a recognisable look and feel 08:56 What is share of voice? 09:58 Spend your marketing budget wisely 10:09 The one thing Leone would change 10:52 Leone’s magic brand wand 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Is 18 too young to sell someone’s house? Alex Ishmael started in estate agency at 18 and set up his own business by 24. Along the way, he became very familiar with one reaction: “Are you even old enough to buy a house?” In this episode of Golden Nuggets: Movers & Shakers, Alex, Co-Founder of Proceed Property, joins Silvia Eldawi to talk about how younger agents can earn credibility when clients may initially question their experience. For Alex, it comes down to knowledge, consistency and doing what you say you’re going to do. 🎙️ WHAT WE COVER • Starting in estate agency at 18 • Why younger agents can face an immediate credibility challenge • What Alex learned when he became a property buyer himself • Why he recruits people without estate agency experience • What traditional estate agency practices are still worth keeping • Why Alex believes agents should conduct their own viewings • His advice for anyone starting a career in estate agency 👀 WHO IS THIS FOR? Estate agents at the beginning of their careers, agency owners recruiting and developing younger talent, and anyone interested in how the next generation is approaching estate agency differently. It’s also useful for sellers who want to understand what matters when assessing whether an agent has the knowledge and credibility to represent their home. 💡 GOLDEN NUGGET “Become the most knowledgeable person you can when it comes to property.” For Alex, if you can demonstrate that knowledge, answer people’s questions properly and consistently do what you said you would do, your age becomes far less important. ⏱️ CHAPTERS 00:00 Is 18 too young to sell a house? 00:37 Rightmove supports this season 01:10 Starting estate agency at 18 02:11 Buying a property changed Alex’s perspective 02:59 The simplest lesson: call people back 03:20 How do you earn credibility when you’re young? 05:33 Working with first-time sellers 07:51 Rethinking property descriptions 08:19 Why photography creates the first impression 09:13 Keeping property descriptions concise 10:30 What traditional estate agency should keep 10:57 Why agents should conduct all viewings 12:27 Alex’s advice to young estate agents 13:17 Is 18 too young? You decide 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ALEX ISHMAEL Alex Ishmael, Co-Founder, Proceed Property (South Wales & Bristol) Alex started his estate agency career at 18 and went on to establish his own business by the age of 24. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What does 43 years in estate agency teach you about when to sell — and when not to? Malcolm Prescott, Managing Director of Webbers, has spent more than four decades in the industry, progressing from starting out as a teenager to leading one of the South West’s longest-established estate agency businesses. In this episode of Golden Nuggets: Movers & Shakers, Malcolm joins Silvia Eldawi to look back at a career shaped by community, hard work, leadership and a belief that good estate agency starts with doing the right thing for people. 🎙️ WHAT WE COVER • How Malcolm found his way to Webbers • Why he tried to make himself indispensable early in his career • Why good advice can matter more than immediate commission 👀 WHO IS THIS FOR? Estate agents, agency owners, property professionals and anyone building a long-term career in the industry. It’s also for sellers and movers who want to understand what good estate agency advice can look like when the right answer isn’t necessarily “put the property on the market”. 💡 GOLDEN NUGGET “Fundamentally at the heart of what we do and what we should be doing as estate agents is looking after people and giving them really good advice on when they should move and when they shouldn’t.” ⏱️ CHAPTERS 00:00 Why honest advice builds trust 00:33 Rightmove supports this season 01:06 43 years in estate agency 01:34 How Malcolm got started 03:22 Learning before selling 04:15 Why he came back to estate agency 05:56 Finding a home at Webbers 06:40 How to become indispensable 08:09 From junior negotiator to Managing Director 09:34 Growing the next generation 10:42 The story Malcolm tells every new starter 11:19 The client he questioned whether should sell 13:19 Doing the right thing over immediate commission 14:09 The long-term value of honest advice 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT MALCOLM PRESCOTT Malcolm Prescott, Managing Director, Webbers (South West) Malcolm brings 43 years of estate agency experience to the conversation, reflecting on his journey from starting in the industry as a teenager to becoming Managing Director of Webbers. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Would you sell your home to back your own business idea? Sarah Oliver did. In this episode of Golden Nuggets: Movers & Shakers, Sarah tells Silvia Eldawi how she went from working across traditional, corporate and hybrid estate agency models to deciding she could build something of her own. The problem was funding it. With equity tied up in her home and no route to remortgage for the purpose of starting the business, Sarah made a major decision: sell the house, move into a one-bedroom flat and put the remaining money into building her agency. But this isn't only a story about taking a risk. Sarah also explains how her previous agency experience shaped the business she wanted to create differently — from giving clients one point of contact from valuation through to negotiation, to using WhatsApp and same-day viewing feedback, and giving her team their own identities within the SOLD BY brand. 🎙️ WHAT WE COVER • Sarah's journey through traditional, corporate and hybrid estate agency • The moment she realised she could build an agency herself • Why she sold her house to fund the business • Building enough personal and business runway before launching • Investing properly in the brand, website and systems • Building an agency around what she wanted to do differently • Why one point of contact and fast communication matter • Giving agents their own identity within the SOLD BY brand 👀 WHO IS THIS FOR? Estate agents, agency owners and property professionals thinking about starting or building their own business — plus anyone weighing up what it really means to back yourself financially, professionally and personally. 💡 GOLDEN NUGGET “I haven't got anything to prove to anyone other than myself.” ⏱️ CHAPTERS 00:00 “What if it doesn't work?” 00:27 Rightmove supports this season 01:00 Why Sarah sold her house to start an agency 01:22 Starting from the bottom in estate agency 02:25 Becoming a branch manager at 23 03:14 Discovering the hybrid model 04:03 “I can do this myself” 04:19 The funding problem 04:57 Selling the house 05:13 Building six months of runway 06:09 Investing properly in the business 06:45 “What if it doesn't work?” 07:34 Building an agency differently 08:42 One person from valuation to negotiation 08:59 Fixing the communication problem 11:20 Giving agents their own identity 13:00 Was selling the house worth it? 13:20 Nothing to prove but to herself 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove A bad property survey can make even the most committed buyer question everything. But when is a survey genuinely telling you to walk away — and when is it simply flagging an issue that can be investigated, managed or renegotiated? In this episode of Golden Nuggets: Movers & Shakers, Silvia Eldawi sits down with Liana Loporto-Browne, Managing Director of Loporto Browne Residential, to unpack some of the findings that can make buyers panic. From damp, subsidence and Japanese knotweed to woodworm, down valuations and structural issues, Liana explains why the first response shouldn’t always be fear — and why understanding the scale of the problem matters. They also discuss how buyers can approach renegotiation after a survey and the point at which independent professional advice should outweigh the desire to keep a purchase alive. 🎙️ WHAT WE COVER • Why property surveys can look terrifying • Which findings shouldn’t automatically make you panic • Damp and when to bring in a specialist • Subsidence and why context matters • Japanese knotweed and treatment plans • Woodworm in older properties • What a down valuation means • When a second valuation may differ • How to renegotiate after a bad survey • When it may genuinely be time to walk away 👀 WHO IS THIS FOR? Home buyers, sellers, first-time buyers and movers trying to understand what a property survey is actually telling them — plus estate agents helping clients navigate a difficult survey. 💡 GOLDEN NUGGET “If your surveyor and lawyer are telling you to walk away from a bad survey, you walk away.” ⏱️ CHAPTERS 00:00 Why property surveys can feel terrifying 00:48 Rightmove supports this season 01:21 When should a bad survey stop you buying? 03:07 Damp: don’t immediately panic 04:14 Subsidence: how serious is it? 05:01 Japanese knotweed 06:12 Woodworm and scary survey language 07:00 What is a down valuation? 08:36 Which findings should really worry you? 10:00 Can you renegotiate after a bad survey? 11:23 When should you walk away? 12:06 Golden Nugget and close 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT LIANA LOPORTO-BROWNE Liana Loporto-Browne, Managing Director, Loporto Browne Residential (London) Liana draws on her experience working with buyers and sellers to explore how property surveys affect transactions, why certain findings cause buyers to panic and how agents can help people navigate the next conversation. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove How do you build trust in a market where nobody knows your name? When Zee Faridi entered estate agency, he had no established agency brand, local track record or personal brand. So he made himself visible. In this episode of Golden Nuggets: Movers & Shakers, Zee tells Silvia Eldawi how simple property videos, repeated exposure and getting in front of the camera helped turn him from an unknown agent into a familiar face in his local market. For Zee, the goal isn't necessarily virality. It's familiarity — being seen on boards, on Rightmove, across social media and eventually in person, so trust has already started forming before he walks through the front door. But behind that drive is a much more personal story. Zee reflects on growing up with financial instability and wanting to become the kind of positive example he says he didn't have growing up. 🎙️ WHAT WE COVER • Building recognition from scratch • Why repeated visibility can help build trust • Being known before walking through the front door • Why Zee keeps his property videos simple • The personal story behind Zee's drive • Creating opportunities for other people • Keeping the habits that helped him get started 👀 WHO IS THIS FOR? Estate agents, agency owners and property professionals thinking about personal brand, local visibility, social media and building trust before the valuation appointment — plus anyone building something from scratch. 💡 GOLDEN NUGGET “If he did it, I can do it.” ⏱️ CHAPTERS 00:00 They knew me before I walked in 00:33 Rightmove supports this season 01:06 From zero brand awareness to recognition 01:33 Building a personal brand through social media 02:31 From unknown to familiar face 03:35 What social media actually delivers 04:18 Why simple property videos work 04:56 Why people love looking at property 05:51 Do you need to go viral? 06:59 Using Rightmove to stay visible 07:31 Building the brand beyond estate agency 08:34 The story behind Zee's drive 09:34 “It's bigger than me” 10:20 Creating opportunities for others 10:53 What's next for Zee? 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What happens when one of the toughest periods of your career becomes the catalyst for what comes next? When the property market crashed in 2008, the business Steve Pymm had spent years building suddenly faced a very different reality. In this episode of Golden Nuggets: Movers & Shakers, Steve tells Silvia Eldawi how that difficult period forced Pymm & Co to adapt — leading to the creation of its lettings business, new opportunities for growth and a business model that continued to evolve with the market. From selling suits in Norwich to building his own estate agency, navigating the crash and later making difficult decisions about his branch network, this is a conversation about resilience, reinvention and knowing when to change. 🎙️ WHAT WE COVER • How Steve found his way into estate agency • Starting Pymm & Co in 2005 • What the 2008 property crash meant for the business • Why the downturn led to a lettings department • The rise of the “accidental landlord” • The employee who told Steve: “I believe in you” • Why the traditional branch model had to change • Steve's “triangle of trust” and five Ps 👀 WHO IS THIS FOR? Estate agents, agency owners, property professionals and business leaders navigating changing markets, difficult decisions and knowing when to adapt. 💡 GOLDEN NUGGETS Punctuality. Performance. Persistence. Personality. Positivity. ⏱️ CHAPTERS 00:00 Things always change 00:37 Rightmove supports this season 01:10 The year that nearly broke Steve 02:00 From selling suits to estate agency 03:30 Building Pymm & Co 03:50 The 2008 property crash 05:00 The lettings business is born 05:35 Who were the “accidental landlords”? 06:35 “I believe in you” 07:45 The making of the business 08:25 Turning crisis into opportunity 09:00 Why the branch model had to change 10:05 You can't let your heart rule your head 11:00 The triangle of trust 12:20 Steve's five Ps 13:30 Golden Nugget and close 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT STEVE PYMM Steve Pymm is Managing Director of Pymm & Co in Norwich and has spent more than three decades in estate agency. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove. What does an estate agent actually do for their fee? According to Claire Kendall, much more than most people ever see. In the season premiere of Golden Nuggets: Movers & Shakers, Silvia Eldawi sits down with Claire Kendall, Director of Richard Kendall Estate Agent, to unpack the work that happens behind the scenes of a property transaction — and why estate agents may need to become much better at demonstrating their value. 🎙️ WHAT WE COVER • Why estate agents give so much expertise and time away for free • What actually goes into valuing a property • Estate agent valuations versus chartered surveyor valuations • Why finding the buyer can be only the beginning • The unseen work behind sales progression • Whether estate agency is perceived as a profession • Why agents need to become better at demonstrating their value • What happens if a seller decides not to proceed 👀 WHO IS THIS FOR? Estate agents, agency owners, valuers and property professionals — plus sellers and movers who want to understand what their estate agent may actually be doing behind the scenes. 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove. Golden Nuggets lands in the UK. 10 movers & shakers. 40 conversations. New episodes every weekday - bringing you the real stories, debates, playbooks and Property 101s behind the people shaping UK property. 🎬 Season premieres Monday 5 October 2026. Subscribe and join me for a new episode every weekday. Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ #GoldenNuggets #MoversAndShakers #UKProperty #EstateAgency #Property

When markets come under pressure, the legal layer of real estate suddenly becomes very real. In this episode of The Situation Zoom, Silvia Eldawi is joined by legal experts Ammar Al-Banna, Majdel Musa, and Ahmed Elnaggar to break down what’s actually happening behind the scenes across UAE real estate transactions, employment law, tenancy disputes, social media exposure, and contractual obligations. From force majeure misunderstandings to salary reductions, lease negotiations, buyer protections, and online behaviour, this conversation explores how legal realities are colliding with market pressure in real time. This is not theory. This is real-time. 🔍 What we cover: what force majeure actually means under UAE lawwhy “difficult” does not equal “impossible” legallybuyer vs seller obligations during uncertain periodsmortgage clauses and valuation gapsrenegotiating contracts in changing marketstenancy law, lease flexibility, and landlord negotiationssalary reductions, employment disputes, and employee rightsend-of-service obligations and restructuring conversationssocial media law and digital liability in the UAEwhy online behaviour now carries real legal consequences🧠 Core frameworks: Legal Reality vs Market EmotionContractual Obligation & Risk AllocationDigital Responsibility in Public Markets🎯 Who this is for: Agents. Brokers. Investors. Employers. Employees. Landlords. Tenants. Anyone operating in the UAE market who wants to better understand the legal implications of uncertain periods. 🎙️ Featuring: Silvia EldawiAmmar Al-BannaMajdel MusaAhmed Elnaggar💬 Watch, then decide for yourself — how much of the market conversation is emotional… and how much is contractual? ⏱️ Chapters: 00:00 Introduction to Legal Challenges in Real Estate ⚖️ 01:55 Understanding Force Majeure in Real Estate Transactions 📄 02:20 Navigating Buyer and Seller Rights 🤝 02:46 The Impact of Market Changes on Real Estate Contracts 📉 05:16 Exploring Mortgage Clauses and Valuation Issues 🏦 07:06 Conclusion and Future Considerations 🔍 16:49 Contractual Obligations and Renegotiation Strategies ✍️ 20:45 Adapting to Market Changes in Real Estate 🏙️ 21:50 Employment Law Insights and Challenges 💼 29:21 Salary Reductions and Employee Rights 💰 33:03 End of Service Benefits and Negotiations 📋 35:58 Social Media and Legal Responsibilities 📱 47:36 Tenancy Contracts and Negotiation Strategies 🏠 54:53 Digital Communication and Legal Implications 🌐 Welcome to Golden Nuggets — where real estate, business, law, leadership, and market psychology collide in real time. 💛 Topics: UAE law, Dubai real estate, force majeure, contracts, tenancy law, social media law, employment law, property transactions, legal strategy. Subscribe for weekly Golden Nuggets of real estate growth, leadership, and market mastery.

Global real estate markets are under pressure. But not every market is responding the same way. In this episode of The Situation Zoom, Silvia Eldawi is joined by Andrew Cummings (Savills), Louis Harding (Betterhomes), and Dounia Fadi (eXp Realty) to compare how Dubai, the UAE, the UK, Europe, and the US are responding to uncertainty, shifting sentiment, changing buyer behaviour, and global market pressure. From safety and investor confidence to pricing strategy, AI, agent upskilling, and market psychology, this conversation explores why Dubai may be behaving very differently to other global markets — and whether the UAE is entering a new phase of maturity and resilience. This is not hindsight. This is real-time. 🔍 What we cover: UAE vs UK, US, and European market behaviourwhy safety and stability became major market driversinvestor confidence and global capital movementwhy Dubai may be behaving differently to other marketsthe changing role of agents in a buyer-led markethonest pricing strategies and seller expectationswhy harder markets expose weaker operators fastthe rise of premium advisory and relationship-led brokerageAI, technology, and the future of real estate operationswhat agents need to do to survive the next phase of the market🧠 Core frameworks: Global Market DivergenceSentiment vs FundamentalsSafety Premium vs Risk Premium🎯 Who this is for: Agents. Investors. Operators. Developers. Founders. Anyone trying to understand how global real estate markets behave under pressure — and why Dubai may be entering a very different chapter. 🎙️ Featuring: Silvia EldawiAndrew Cummings — Head of Residential Agency Middle East, SavillsLouis Harding — CEO, BetterhomesDounia Fadi — eXp Realty🔗 Resources: SavillsBetterhomeseXp Realty💬 Watch, then decide for yourself — is Dubai following the world… or starting to diverge from it? ⏱️ Chapters: 00:00 Introduction to the Real Estate Landscape 🎙️ 01:40 Comparative Analysis of Global Markets 🌍 05:49 Understanding the UAE's Resilience 🛡️ 09:47 Safety and Perception in Dubai 🏙️ 16:57 Market Stability and Investor Confidence 📈 20:22 Regulatory Changes and Market Adaptability ⚖️ 24:25 Focusing on Sellers in a Buyer's Market 🏠 29:19 The Importance of Honest Communication 💬 33:56 Resilience and Adaptability in Real Estate 🔄 37:03 The Need for Upskilling in Real Estate 🎓 40:23 Opportunities for Premium Services in Real Estate 💼 44:53 Understanding Market Dynamics and Competition 📊 49:06 Negotiation Strategies for Agents 🤝 52:03 The Role of Specialization in Real Estate 🎯 56:58 Leveraging Technology in Real Estate 🤖 01:05:30 The Future of Real Estate in a Changing World 🔮 Welcome to Golden Nuggets — join real estate expert Silvia Eldawi as she dives into property market insights, leadership, operator strategy, and the future of real estate. 💛 Topics: Real estate, Dubai property, global markets, AI, PropTech, brokerage, investing, negotiation, leadership, real estate strategy. Subscribe for weekly Golden Nuggets of real estate growth, leadership, and market mastery.

In this episode of The Situation Zoom, we find out what happens when market pressure meets innovation — how PropTech founders are responding to shifts in affordability, investor behaviour, ownership, and access across the UAE real estate ecosystem. Silvia Eldawi is joined by Jad Antoun (Huspy), Walid Shihabi (Keyper), and Manar Mahmassani (Stake) to break down how Dubai’s homegrown PropTech startups are responding to shifting market conditions — and what the data is actually saying beneath the headlines. From affordability and investor behaviour to AI, ownership models, and the future of access to real estate, this is a deep dive into the infrastructure powering the next phase of the UAE property market. This is not theory. This is real-time. 🔍 What we cover: what internal dashboards and investor behaviour are showing right now why Dubai’s market data is stronger than sentiment suggests affordability and the future of homeownership rental market pressure and flexible financing models why GCC investors kept deploying capital during uncertainty how PropTech founders think during volatile periods AI, automation, and the future role of agents the evolution of ownership and fractional investing UAE vs global PropTech ecosystems what startup founders need to understand about raising capital right now🧠 Core frameworks: Market Behaviour vs Headline Narrative Access & Ownership Infrastructure Capital Conviction vs Sentiment🎯 Who this is for: Founders. Investors. Brokers. Operators. Developers. Anyone interested in the future of real estate, PropTech, and how markets behave under pressure. 🎙️ Featuring: Silvia Eldawi Jad Antoun — CEO & Co-Founder, Huspy Walid Shihabi — Co-Founder, Keyper Manar Mahmassani — Co-CEO & Co-Founder, Stake🔗 Resources: Huspy Stake Keyper Stake Investment Intelligence Report Q1 2026💬 Watch, read and then decide for yourself — is Dubai quietly building the next global PropTech ecosystem? ⏱️ Chapters: 00:00 Welcome to The Situation Zoom 🎙️ 00:45 The PropTech Layer of the Ecosystem ⚙️ 02:11 Internal Dashboards & Market Behaviour 📊 04:22 Correction vs Crash 📉 07:58 Investor Confidence During Uncertainty 🌍 11:20 Rental Pressure & Affordability 🏠 14:41 Movement, Behaviour & Market Slowdown 🔄 18:26 Rental Market Opportunities 💸 22:43 Building Through Volatility 🧠 26:00 Why Founders Are Doubling Down 🚀 29:41 Abu Dhabi Expansion & Regional Growth 🌐 33:12 Has Anything Actually Changed? 🔍 36:58 Dubai as a Global PropTech Hub 🏗️ 41:01 Why Founders Are Staying Bullish 💪 43:53 Raising Capital in Tough Markets 💰 48:15 The Future Investor & Ownership Models 🏢 51:29 Big Problems Founders Are Solving ⚡ 55:09 AI, Data & The Future of Agents 🤖 58:34 Dubai’s Long-Term Property Outlook 🔮 01:01:48 Final Thoughts on the Future of PropTech 🎯

The headlines say uncertainty. But what are operators actually doing? It’s been a defining few months for the UAE real estate market — and while sentiment has shifted, the real story lies in how leaders are responding in real time. In this episode of The Situation Zoom, Silvia Eldawi is joined by Kika Pavese, Zeina Khoury, and Myles Bush to break down how Dubai and Abu Dhabi are navigating pressure — across leadership decisions, business strategy, and market positioning. This is not theory. This is real-time. 🔍 What we cover: how top operators are responding to market pressure business continuity strategies during uncertainty lessons from past crises — and what actually holds Dubai vs Abu Dhabi — where the differences are emerging brand vs performance in a shifting market how buyer and seller behaviour is changing mindset, discipline, and consistency under pressure how developers and brokerages are adapting what agents, landlords, and investors should be doing right now💬 Watch, then decide — is this market being tested… or strengthened?