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'Tis the season! — every provider in the country is sitting down to review next year's training plans, with the same question: is mine right? Plan, implement, evaluate. Most organisations are good at the first two. We've cooked up four training plans for a blind review from Michelle (hot takes incoming), with governance and guidance from Zoe and Karen. The usual training plan pitfalls turn up along the way and a few will look uncomfortably familiar. Contact the show at [email protected] Follow us on Linkedin →  Zoe, Michelle, Karen Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Free 2027 Training Plan Benchmarking Tool for Aged Care Guide to Conducting Annual Training Plan Reviews By Zoe Youl Playback and stay up-to-date with Ausmed Webinars and Events Subscribe to The Build | New Home of Building Workforce Capability Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Your workforce is your greatest asset. Everyone says it. The ability to see it is often lost.Zoe, Michelle and Karen are back in action, together again in Ausmed's new Melbourne office. First, quick lap of where everyone's been — smashing conference panels, writing articles for a new publication, a PhD scholarship announcement, and a lesson on how (not) to read financial planning documents. Then we dive into value-based healthcare. Karen walks through the virtuous cycle linking workforce capability to clinical competence, care quality, patient outcomes and staff experience — and back around again. They cover how the Triple Aim became the Quintuple Aim, why skill-based rostering is a culture change and the difference between capability and capacity. The tension is the same across the care sectors — matching the right skills to the people who need them, with the resources you actually have. Maybe it isn't a workforce shortage. Maybe it's a shortage of visibility. The conversation wanders, as it tends to, but as always, the tangents earn their keep.Contact the show at [email protected] Follow us on Linkedin →  Zoe, Michelle, Karen Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Subscribe to The Build | New Home of Building Workforce Capability Value-based Health Care Explained | What it means for Australian Hospitals Value-based Care: Why your Workforce is the Missing Link Large NDIS providers have a different problem | Article by Zoe Aged Care Workforce Shortage in 2026 | What Leaders Can Do About It Win Consultations Sessions with Dr Karen Patterson Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

What's actually mandatory in the NDIS?Karen takes on hosting duties, with Zoe and Liz Sakal (Ausmed's Disability Team Lead) in the hot seat to discuss the present and future of the NDIS.  They cover what's changing across the Future Generations + Integrity & Safeguarding reforms, why the Code of Conduct is the constant underneath it all, and Zoe's three-layer approach to working out what's genuinely required for mandatory training. The lens is NDIS, but capability is the shared strategy. Contact the show at [email protected] Follow us on Linkedin →  Zoe, Michelle, Karen Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Know My Rights | NDIS Micro-learning Platform Register for Upcoming Webinars | NDIS Provider Capability Series About KMR by Will Egan | Ausmed Stories Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

When NDIS support workers understand the rights of the people they care for, the care changes. Zoe and Karen are joined by Liz Sakal — Ausmed's Disability Team Lead, who led the team behind the Know My Rights project: a national micro-learning platform built in partnership with Inclusion Australia and funded by the NDIS Quality and Safeguards Commission Grant Program. They cover how 15 micro-learning modules were built around five cohorts in the NDIS community, the co-design process that shaped every module and the Generative Learning Experiences that lets participants rehearse advocacy conversations freely. Know It. Show It. Act On It.   Contact the show at [email protected] Follow us on Linkedin →  Zoe, Michelle, Karen Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Know My Rights | NDIS Micro-learning Platform Register for Upcoming Webinars | NDIS Provider Capability Series About KMR by Will Egan | Ausmed Stories Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

What if staff could verify what they already know and save time on training they don't need? This week the Capability Crew are joined by special guest Ben Quartermaine, Product Manager who has been leading the Learning & Growth team building Ausmed's new Knowledge Verification feature. Ben unpacks what Knowledge Verification is — a short pre-assessment that lets staff demonstrate existing knowledge against a module's learning outcomes, so they only sit through the training they actually need. Then together, they revisit four of the sharpest moments from last year's mandatory training episode and see how KV impacts these issues. If you've ever had to sit through a module you wrote yourself, this one's for you. Contact the show at [email protected] Follow us on Linkedin →  Zoe, Michelle, Karen Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Try the KV Savings Calculator | Knowledge Verification in Ausmed Learn™ KV Launch Webinar with Live Demo from Ben We've Been Measuring the Wrong Thing | KV Article by Zoe "New software aims to cut unproductive aged care training by 40%" | The Weekly Source Capability Through High-Value Training Systems | KV Article by Karen Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

We’re back! And we have lots to catch up on. Zoe, Michelle and Karen return for a wide-ranging conversation on what has been an exciting start to the year. Karen brings a global and systems-level perspective, Michelle shares a real-world pulse check (and her phone number) and Zoe rounds out the conversation with what’s happening inside Ausmed! A lot covered. A lot changing. Plenty more to come. Contact the show at [email protected] Follow us on Linkedin →  Zoe, Michelle, Karen Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Read more about KV | Knowledge Verification in Ausmed Learn™ "New software aims to cut unproductive aged care training by 40%" | The Weekly Source Capability Through High-Value Training Systems | KV Article by Karen Cynthea Wellings PhD Scholarship | ACU Know My Rights | Ausmed's NDIS micro-learning platform Learn more about generative learning experiences | Ausmed GenLX Read the AI event recaps and insights here | Thought Leadership Do The Renewal Reviewal | Campaign for Aussie Nurses Subscribe to our weekly newsletter | Ausmed Toolbox Learn more about Ausmed Perform™ | Workforce Capability System See what's coming up on the calendar | Ausmed Events Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

What a year it’s been. In this final episode of the season, Zoe, Michelle, and Karen come together (in person for the very first time!) to reflect on the conversations, challenges, and learnings that shaped their year in capability. It’s a relaxed, laughter-filled episode that looks back at what’s shifted across the healthcare landscape, how their own thinking has evolved, and what themes they’ll be taking into 2026. Part reflection, part reset — and a chance to reconnect with what capability building is really all about. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Subscribe to our weekly newsletter | Ausmed Toolbox See what's coming up on the calendar | Ausmed Events Hear what others have to say | Customer Stories Learn more about Ausmed Perform™ | Workforce Capability System Thanks for listening! See you next year! Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Inclusion isn’t just about what you teach — it’s about what you’re willing to unlearn. In this bonus episode, Zoe sits down with nurse educator and disability advocate Vanessa Cameron to unpack what inclusion really looks like in education. Drawing on both lived experience and years of clinical teaching, Vanessa explores how thoughtful design, reflective practice, and unlearning outdated assumptions can help make learning safer and more equitable for everyone. This is a practical and honest conversation about rethinking educational design — and the real work it takes to build psychologically safe, inclusive spaces where capability can truly grow. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram UPCOMING EVENTS: Building Workforce Capability with AI | Melbourne, VIC Resources: Follow Vanessa Cameron | LinkedIn Vanessa Cameron Education & Consulting | Website Disruptor Diaries Podcast | Spotify Disruptor Diaries Podcast | Apple Podcasts Creating an Inclusive Healthcare Workplace | Guide Psychological Safety with Rasa Kabalia NP | Capability Corner Manager's Guide to Creating a 'Learning Culture' | Guide Inclusion Culture to Support Aged Care Workers | Training Requirements Inclusion Culture to Support Individuals | Training Requirements Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Performance reviews get a bad rap — and for good reason. They’re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth. In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to work better for everyone involved. Together, they unpack the real reasons reviews get delayed or avoided, the damage that can do to culture and trust, and how a culture of reflection and feedback helps you move from reactive firefighting to proactive capability-building. Emma also lifts the lid on Ausmed Perform™ — a new performance management tool built specifically for healthcare — and what early pilot results reveal about how it’s saving time, improving quality, and strengthening retention. Whether you’re still stuck in spreadsheets or already rethinking your approach, this episode offers practical insights, a few rants, and a whole lot of heart. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram EVENT INFO: Building Workforce Capability with AI | Melbourne, VICNov 20, 2025 — Location TBA — Early Registration Now Open Resources: Learn more about Ausmed Perform™ | Workforce Capability System Performance Reviews in Healthcare | Emma's Toolbox Guide Demo of Ausmed Perform™ | Launch Webinar 10 Takeaways from the Gold Coast | AI Event Recap Generative Learning Experiences | Ausmed AI Features Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

The future of learning isn’t static — it’s responsive, reflective, and built for capability. In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning: generative learning — and the governance frameworks that make it safe and useful in real-world healthcare settings. From rubrics and role-based prompts to closed systems and guardrails, this episode takes a look into how generative AI can personalise learning, support performance, and finally help us bridge the gap between theory and practice. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram Resources: AI and Privacy | Guide AI Bias and Cultural Safety in Aged Care | Guide Using AI in Healthcare Education | Guide How AI and Machine Learning Is Impacting Nursing | Guide What does AI mean for healthcare in Australia? | Guide Why Reflection Matters | Guide Thinking Differently About Change (Pt. 1) | Thought Leadership Smart Strategies for Healthcare Education | Thought Leadership Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

A gut feeling can tell you everything — especially when it comes to safety, trust, and team culture. In this special bonus episode, Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice. From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounded conversation about care, connection, and culture. For anyone trying to hold onto good people and build something that lasts, this one’s for you. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Rasa Kabalia | LinkedIn Psychological Safety in the Workplace | Thought Leadership Leading with Empathy | Thought Leadership How to Minimise Burnout | Thought Leadership Living Through Workforce Pressures | Thought Leadership Building a Resilient Workforce | Guide Provider Guide to Trauma-Informed Care | Guide Storytelling in Education | Guide Put Some Concrete in Your Breakfast | Book Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Worried about AI stealing your job? ...or are you ignoring it until it goes away? This aversion might be blocking you from pathways to real improvements in workforce capability. Will Egan (CEO of Ausmed) joins Zoe, Michelle and Karen to outline the three phases of AI adoption: Risks, Opportunities and Governence. Together, they breakdown the fears around accuracy, bias and job disruption, before shifting into the real, practical opportunities AI offers. From productivity and augmentation (not replacement), to the reflective, Generative Learning Experiences being developed at Ausmed. Separate the reality from the hype and start rethinking how Artificial Intelligence could actually strengthen your workforce. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram EVENT INFO: Building Workforce Capability with AI | Gold Coast, QLDSept 29, 2025 — evening prior to the Aging Australia National Conference.*allocation exhausted → join the waitlist here Resources: AI Bias and Cultural Safety in Aged Care | Guide Using AI in Healthcare Education | Guide How AI and Machine Learning Is Impacting Nursing | Guide What does AI mean for healthcare in Australia? | Guide Why Reflection Matters | Guide Thinking Differently About Change (Pt. 1) | Thought Leadership Smart Strategies for Healthcare Education | Thought Leadership Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Forget policy binders and bureaucratic buzzwords, Zoe, Michelle and Karen are back with a grounded, challenging and surprisingly relatable take on governance. They explore the tensions between high-level governance ideals and the reality of applying them down in the weeds. What emerges is a refreshing discussion about how governance, when it's 'good', supports trust, capability, and clarity at every level of an organisation. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Strengthening Care with Provider Governance | Thought Leadership Governance and Accountability in Aged Care | Guide Statement of Rights: Aged Care Governance | Guide A Rights-Based Framework in Aged Care Governance | Guide Responsible Person Duty in Aged Care Governance | Guide Integrating Clinical Governance | Training Requirement Partnerships in Healthcare Governance Planning | Training Requirements Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

A trauma-informed approach is often seen as a specialist skill — but what if it was embedded into the everyday systems that shape how we give feedback, lead teams, and build trust? In this special bonus episode, Zoe sits down with Dr. Karen-Ann Clarke — a veteran mental health nurse, educator, and academic — to explore how trauma impacts learning, behaviour, and relationships at work. From simple shifts in language to strategies for supporting underperformance, this is a practical and powerful conversation for anyone building capability in others. Whether you’re designing training, mentoring staff, or shaping team culture — this episode offers new ways to lead with care, build resilience, and create high-trust environments. Contact the show at [email protected] Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Provider Guide to Trauma-Informed Care | Guide Trauma-Informed Care in Aged Care | Ausmed Article Psychological Safety in the Workplace | Thought Leadership Leading with Empathy | Thought Leadership Psychological Risks and Hazards - A Legal Perspective | Guide Storytelling in Education - The Power of Supervision | Guide Phoenix Australia | Ausmed Partner Phoenix Australia - Trauma and Aged Care Training and Information | Ausmed Partner Adverse Childhood Experiences (ACEs) | CDC What is Complex Trauma? | Blue Knot Foundation   Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Is your strategy being discussed regularly? or is it just gathering dust in a drawer? Zoe, Michelle and Karen explore how strategy can support capability, guide decision-making, and bring people into alignment. They talk about what it takes to make strategy visible, turning it into something people actually use — and how to keep it alive through everyday habits, team culture, and shared understanding. Because when strategy works, it becomes part of how people think, speak, and work together. Relevant Articles: A Guide to Workforce Strategy | Guide Recharge Week - A People and Culture Initiative | Thought Leadership The Real Cost of Poor Onboarding in Aged Care | Thought Leadership Words Really Matter | Thought Leadership How Do I Implement Adaptive Learning Strategies? | Guide How Can I Implement Self-Directed Learning Strategies? | Guide Creating a 'Learning Culture' in your Team | Guide Organisational Leadership in Healthcare: What is it? | Ausmed Article Workforce Planning in Aged Care | Ausmed Article Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.