Advertise on podcast: Better Workdays

Part two of a conversation with spiritual advisor Glenn Ambrose from the Life, Laughter, and Lessons podcast.  Glenn is a passionate advocate for deep thinking and thoughtfulness, including when it comes to workplace issues like hiring, firing, and promoting.  Hear it for yourself on this week's episode of Better Workdays! Learn More About REAL Custom Training Read about our workshops: ⁠www.realcustomtraining.com⁠  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff ⁠[email protected]⁠ 860.753.3710.   Follow for live event updates and helpful content: ⁠www.facebook.com/REALCustomTraining⁠ ⁠www.linkedin.com/company/realcustomtraining⁠  Subscribe here for some great free resources: ⁠www.youtube.com/@REALCustomTraining⁠

I am a huge fan our special guest Glenn Ambrose. I was thrilled to have him join me on Better Workdays to help me explore "his" world of spirituality and how it interesects with "my" world of leadership development.  Glenn's free weekly podcast is called Life, Lessons, and Laughter with Glenn Ambrose.  Before I found Glenn's podcast through the Insight Timer App, I would have said HELL NO to a "spiritual" podcast. But it turns out, spirituality and leadership are peas in a pod.  Check out my conversation with Glenn and you'll see what I mean. Learn More About REAL Custom Training Read about our workshops: ⁠www.realcustomtraining.com⁠ Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff 860.753.3710.  Follow for live event updates and helpful content: ⁠www.linkedin.com/company/realcustomtraining⁠  Subscribe here for some great free resources: https://www.youtube.com/@REALCustomTraining

The Wire. Lost. Bluey. All-time great shows with stellar third seasons…and now Better Workdays is proud to join their ranks! Season 3 of Better Workdays is here and host Andy Morrison is fired up to talk about the good, the bad, and the BS of leadership development. Andy outlines his growing disappointment with “leadership” influencers and LinkedIn culture, and explains how Better Workdays will strive to highlight real world, salt-of-the-earth people who embody leadership in their professional and personal endeavors.  First up in our local leadership spotlight: The Northeastern Connecticut Chamber of Commerce.  And tune in for episode 3.2 and 3.3 to hear Andy’s interview with international spiritual advisor and coach Glenn Ambrose from the Life, Laughter, and Lessons podcast! Learn More About REAL Custom Training Read about our workshops: ⁠www.realcustomtraining.com⁠   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff ⁠[email protected]⁠ 860.753.3710.   Follow for live event updates and helpful content: ⁠www.facebook.com/REALCustomTraining⁠ ⁠www.linkedin.com/company/realcustomtraining⁠   Subscribe here for some great free resources: ⁠www.youtube.com/@REALCustomTraining⁠

This episode is for anyone who struggles – or manages someone who struggles – with All or Nothing Thinking! Following up on our “Level Up Your New Year’s Resolution” episode, host Andy Morrison is joined by his daughter Haley to take a look at how All or Nothing Thinking can impact our ability to reach our goals.   Andy and Haley both share examples of goals they have for 2026 and break down the wants, needs, and feelings those goals are meant to provide. From there, Andy guides you through the creation of a Growth Journal to help you fulfill those wants, needs, and feelings while you pursue more tangible, larger-scale goals.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to pursue true – and lasting – personal growth!   New Year’s Resolutions are a great start, but true personal and professional growth requires a bit more. In this episode, host Andy Morrison from REAL Custom Training shows you how to use the 5 Whys root-cause-analysis technique to figure out the real problem your New Year’s Resolution is trying to solve. Once you’ve identified the root cause, you’re ready to take an identity-based approach to personal and professional growth in 2026.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who deals with challenging customers! Leadership skills like emotional regulation and active listening aren’t just for folks at the top of the org chart – they’re essential skills for any and every employee who interacts with customers. Customer Experience Specialist and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a look at how customer-facing professionals can navigate challenging, emotionally charged situations. Heather provides some great tips that listeners can put into action right away and talks about her 6-hour training program that helps people fully develop the skills necessary for Keeping Your Cool In Customer Service.     About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who’s ever battled impostor syndrome! Host Andy Morrison is joined by Allison Rich, the Associate Director of TEEG - the Thompson Ecumenical Empowerment Group – a leading non-profit social service agency in Northeastern Connecticut.   As a young leader, Allison shares her own experience with impostor syndrome – the sense of self-doubt that we possess the knowledge or skills required in our professional role – and how to address it in ourselves and others. Allison also gives the Better Workdays audience wonderful insight into leading others in the nonprofit sector and highlights several ways that TEEG’s people-first approach to managing others can be applied at any company in any industry.    To learn more about TEEG, visit https://teegonline.org/about/   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to avoid The Conspiracy of Niceness! With today’s emphasis on positivity and empathy in leadership, it’s no surprise that many supervisors and managers are suffering the effects of being too nice in the workplace. In this episode, host Andy Morrison helps you understand the need to balance respect, empathy, and results as a leader, and gives you a list of things to keep an eye out for if you want to make sure your team isn’t suffering from being too darn nice.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

Inspired by his family’s summer vacation, host Andy Morrison presents leadership lessons from Santa’s Village, a Christmas-themed amusement park in Jefferson, New Hampshire. Andy’s been visiting Santa’s Village for years and is always blown away by the park’s beautiful appearance, smooth operations, and dedication to providing an excellent customer experience.  There’s a lot to learn from the way they do things at Santa’s Village – see for yourself by tuning in!     About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone considering whether leadership development programs are a worthy investment! Host Andy Morrison sits down with Jennifer Worden from Foster, LLC to discuss her experience in REAL Custom Training’s leadership development workshops. Hear first-hand from Jennifer about: What it’s like training alongside people from other companies and industries What it means to work for an organization that values employee development How developing a growth mindset helped her manage big changes in the workplace REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service, Public Speaking, and more. Each program is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. Private group training is also available and can be fully customized to align with organizational goals. Learn More Workshops: www.realcustomtraining.com Contact: Andrew Morrison, MSOM – Owner/Instructional Staff 📧 [email protected] | 📞 860.753.3710 Follow for live event updates and helpful content: Facebook LinkedIn Subscribe for free resources: YouTube About REAL Custom Training

This episode is for anyone who wants to know if your team ACTUALLY needs teambuilding! Join host Andy Morrison as he explores two common misconceptions in the workplace: not every “team” is actually a team and not all attempts at “teambuilding” actually follow the necessary steps to strengthen a team’s effectiveness.  Andy helps clarify the meaning of the terms team and teambuilding, and then gives you a fast and free assessment to determine if your team actually needs teambuilding. And if it does, Andy helps you better understand exactly what teambuilding is and how it should unfold.  About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to avoid common pitfalls of ineffective managers!  Borrowing from the work of Mike Woodcock and Dave Francis, Andy lays out the researchers’ 11 most common reasons managers fail in the workplace. The bad news? These 11 contributors to failure are just as relevant today as they were when Woodcock and Francis wrote about them waaaaaaaaaay way way back in the 1980s.  The good news? Every one of them is due to a skill gap that organizations and managers can close through training! Along the way, Andy also offers his latest pet peeve with LinkedIn content, ponders whether he’s using the word “umbrage” correctly, and notices that he says “like I said” way too often.Give it a listen and you’ll walk away better prepared to make sure YOU don’t fall victim to the 11 reasons so many managers fail to create better workdays.    About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for bosses who want to understand freedom’s role in leadership! Fresh off the July 4th holiday, host Andy Morrison has the concept of freedom on his mind. In every company across all industries, employees are always pushing for more freedom, creating challenges for managers who have to balance the desire for freedom with the need for quality results. Andy explains why this push for freedom is a fundamental human quality and gives managers some practical tips for providing employees with more freedom without sacrificing results.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

In this episode of Better Workdays, Andy Morrison breaks down the critical distinction between toxic and difficult behavior in the workplace. Drawing from real-world leadership training, he explores how intention, impact, and good faith help you decide when to coach—and when to escalate. Plus, he shares a practical matrix and five-question framework to help leaders respond with clarity and empathy. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: ⁠www.realcustomtraining.com⁠  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff ⁠[email protected]⁠ 860.753.3710.   Follow for live event updates and helpful content: ⁠www.facebook.com/REALCustomTraining⁠ ⁠www.linkedin.com/company/realcustomtraining⁠   Subscribe here for some great free resources: ⁠www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to reframe their negative thinking!  Special guest and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a firsthand overview of Heather’s favorite leadership tool: The Cognitive Crown.  The Cognitive Crown can be a useful framework to raise self-awareness around our internal reasoning and take action to shift toward a more positive and productive outlook.  About Our Guest  Heather Butterworth started her career in close contact customer service more than 15 years ago. Since then, she has become a Top Industry Recognized Educator and the North America Director of Creative Education for a global beauty brand.  Heather travels North America mentoring other educators; coaching business owners; teaching personal skills, leadership, communication skills, and emotional intelligence; building and executing programs at all levels of the industry; and teaching industry-specific skills. Her extensive experience enables her to help individuals structure their goals, as well as to achieve proficiency and successful execution in real world settings.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff [email protected] 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining