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What if the reason your job search isn’t working has nothing to do with your experience and everything to do with how you’re showing up? In this episode, I sit back down with Zach Sanford to unpack a powerful shift most Customer Success professionals completely overlook… treating your job search like a CS role. We break down exactly how to demonstrate your CSM skills at every stage of the process—from discovery-driven interviews and stakeholder management, to value-based storytelling, strategic outreach, and even negotiation. You’ll hear tangible examples of what “walking the walk” actually sounds like in interviews, how to tier your job search like a book of business, and why small moments of delight (like thank-you notes) can make or break an offer. This is less about saying you’re a great CSM and more about proving it in real time. By the end, you’ll walk away with a clearer strategy, more confidence, and a completely different way to approach your job search—one that de-risks you as a candidate and positions you as the safest hire in the room. If you’re ready to stop applying harder and start showing up smarter, hit play and let’s dive in. 0:46 – Why Customer Success Skills Give You a Unique Edge in the Job Search 2:26 – How “Being a CSM” During Your Job Search Proves You Can Do the Job 3:21 – Demonstrating (Not Just Talking About) Your CS Skills in Interviews 5:26 – What “De-risking” Yourself for Hiring Managers Looks Like 8:08 – Managing Your Job Search Like a CSM Manages a Book of Business 13:01 – Leveling Up Your Interview Game with Context, Curiosity, and Tying Insights Together 20:55 – Why Deep Research and Tailored Outreach Set CSMs Apart 21:47 – The Power of Negotiation and Value Selling in CS Job Offers 27:16 – How Small Gestures (Like Thank You Notes) Can Get You Hired 30:21 – Why Being Intentional Wins In CS Job Search FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at [email protected] HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode106 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on a...

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Free Talent Report here: https://customer-success-career.captivate.fm/report CSMs don’t leave because they’re bad at their jobs — they leave because no one can see the impact they’re making. In Part 2 of this series, I’m breaking down the real reason high-performing CSMs feel invisible, even when they’re driving renewals, expansion, and retention behind the scenes. We’re unpacking what “impact” actually means when CSMs say they’re missing it, why this isn’t a motivation problem but a systems problem, and the three patterns I see over and over again in teams with high turnover. I’ll walk you through where leaders unintentionally lose their best people, the gaps that prevent CSMs from articulating their value, and the exact operational, enablement, and management shifts that change everything without adding more work. By the end of this episode, you’ll finally have language, structure, and a clear action plan to make impact visible and undeniable. If you’re tired of feeling overlooked or watching top CSMs walk out the door, this is the missing piece you haven’t addressed yet. Hit plat and let’s dive in. 1:07 – Why High-Performing CSMs Still Feel Invisible (and Leave Because of It) 3:13 – The True Meaning Behind “I Want More Impact” (It’s Not Just About Praise) 4:42 – How Being Forced Into Reactive Work Stops CSMs from Contributing Strategically 6:10 – The Real Cost of Not Having Access to Key Metrics and Business Data 11:51 – 5 Root Causes Leadership Misses That Make CSMs Feel Disconnected 15:29 – 3 Critical Fixes: Better Operations, Enablement, and Coaching (Not Just More Tools) 19:16 – Why Advocating for Growth or Finding a Company That Invests in You Matters Now More Than Ever OTHER EPISODES YOU’LL LOVE: 🎙️Episode 104: 85% of CSM Turnover is Preventable (Here's the Data) | Part 1 FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at [email protected] HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode105 FOLLOW &...

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Talent Report here: https://customer-success-career.captivate.fm/report What if I told you that 85% of CSM turnover is completely preventable — and most leaders are missing the real reason their top performers are walking out the door? In this episode, I break down insights from 1,474 Customer Success professionals who told us exactly why they’re job hunting. And spoiler alert, it’s not layoffs, pay, or return-to-office mandates. I reveal the surprising truth about what CSMs want most in their next role, and how even your most loyal team members start considering exits. I’ll also unpack the three types of CSMs who leave for growth, the invisible ceiling stopping your best people, and the #1 leadership blind spot you can correct to transform retention overnight. This is part one of a two-part series, and today we’re starting with the data leaders need to see. By the end of this episode, you’ll finally understand what’s normal, what’s fixable, and where your blind spots might be, whether you manage a CS team or you’re a CSM quietly feeling stuck. Want to know how to turn your team into unstoppable, loyal top-performers? Hit play and let’s dive in. 4:04 – Why Most CSM Turnover Is Preventable 5:57 – What “Growth” Actually Means for CSMs 8:20 – Three Types of CSMs Who Leave for Growth 13:03 – Why Impact Really Matters 15:43 – Next Steps for CS Leaders & CSMs: Action Plans Are Coming in Part Two OTHER EPISODES YOU'LL LOVE: Episode 105: The Real Reason CSMs Feel Invisible (And Your Action Plan to Fix It) | Part 2 🛎️ FREEBIES & RESOURCES: Download the Talent Report: https://customer-success-career.captivate.fm/reportActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/li...

That line on your resume that makes your stomach drop in interviews isn’t the problem. The way you’re talking about it is. In this episode, I’m breaking down exactly why career gaps and layoffs quietly derail otherwise strong candidates and how most people accidentally confirm an interviewer’s worst fears without realizing it. I walk you through what hiring managers are actually thinking when they see a gap on your resume and the two mistakes that cost candidates job offers every single day. I also share the simple three-part formula I use with clients to turn layoffs and career gaps into one of the most confident moments of the interview. No over-explaining. No defensiveness. No awkward justifications. Just a clear, calm story that reassures the interviewer and shifts the conversation back to your value. By the end of this episode, you’ll know how to talk about layoffs without spiraling or apologizing for your existence, and you’ll finally feel in control of a question that used to throw you off your game. If you’ve been dreading this part of the interview or replaying your answer in your head after every call, this one might change everything. Hit play and I’ll walk you through exactly what to say and why it works. 1:16 – Why Career Gaps Aren’t Automatically Dealbreakers for Hiring Managers 2:52 – The Three Hidden Fears Recruiters Have About Resume Gaps (and How to Disarm Them) 6:06 – The Most Common Mistakes People Make When Discussing Layoffs in Interviews 8:17 – The Simple 3-Step Formula That Turns Your Career Gap Into an Interview Strength 13:09 – How to Pivot from Explaining Your Gap to Proving You’re Perfect for the Role 16:17 – Why Owning Your Story (Not Over-Explaining) Makes You Instantly More Attractive to Employers 🛎️ FREEBIES & RESOURCES: Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode103 🌟 FOLLOW &...

What if the only thing standing between you and your next career breakthrough is a lesson you haven’t learned yet? In this milestone episode, I’m reflecting on 100 plus episodes of podcasting and the unexpected career lessons that came with it. This isn’t a highlight reel or a victory lap. It’s the real mindset shifts that changed how I approach hard things, fear, and consistency in my career and with my clients. I walk you through three lessons that apply just as much to your job search or next promotion as they did to building this podcast. We talk about why your future identity deserves a vote, how fear is often a green light instead of a stop sign, and why big goals sound impressive but realistic ones are what actually move the needle. Each lesson is grounded in real experiences and practical takeaways you can start using immediately without overhauling your entire strategy. By the end of this episode, you’ll feel clearer, calmer, and more confident about the next move you’ve been avoiding or overthinking. If you’ve been stuck in your head, burning out, or waiting to feel ready, this conversation might be the shift you didn’t know you needed. The real question is which of these lessons are you finally going to act on. 2:20 – Why Your “Future Self” Should Have a Say in Your Career Decisions 3:56 – How Acting Like the Confident Version of You Can Transform Your Interviews 7:19 – Why Fear Means You’re Heading in the Right Direction—Not the Wrong One 8:18 – The Surprising Reason Fear is a Signal You’re on the Right Path 14:22 – Why Tiny, Realistic Goals Beat Unsustainable Large Ones for Consistency 17:06 – How Consistency (Not Overwhelm) Helps You Get Hired and Promoted 🛎️ FREEBIES & RESOURCES: Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode102 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you...

If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works against them. Recruiters, hiring managers, and cross-functional partners may ask similar questions, but they are listening for very different signals. In this episode, I walk you through a smarter, more strategic way to prepare based on who you are interviewing with so you can tailor your answers without sounding scripted or inauthentic. By the end, you will know exactly how to shift your messaging so you come across confident, credible, and intentional in every round. If you are tired of guessing what interviewers want and ready to finally control the outcome, hit play and let’s dive in. And if you want to discover the easiest and most effective way to prepare for your Customer Success interviews, watch my Free Training on how to Nail Your CS Interviews: https://customer-success-career.captivate.fm/nailinterviews 02:37 – Why Memorizing Interview Answers Backfires (and What to Do Instead) 8:13 – How to Prep Differently for Recruiters vs. Hiring Managers vs. Cross-Functional Teams 14:42 – The "Checklist" Approach Recruiters Really Use And How to Make It Work for You 21:23 – How to Show Hiring Managers You're the One Who’ll Help Them Hit Their Goals 27:00 – Ways to Stand Out in Cross-Functional Interviews by Addressing What Each Team Actually Cares About 10:44 – The Fastest Way to Level Up Your Interview Prep (Hint: It’s All About the Interviewer’s Perspective) Other Episodes You’ll Love: Episode 3: Falling short in interviews? ACE your next Customer Success job interview with these simple tips! 🛎️ FREEBIES & RESOURCES: Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/span

What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following? On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earning potential. We’ll talk about why promotions that look good on paper can feel miserable in real life, how following the crowd leads to boring roles and regret, and the simple mindset shift that changes how you make career decisions inside Customer Success. By the end of this episode, you’ll walk away with a completely new way to think about success in your Customer Success career, one that’s built around what you’re actually good at, what you enjoy, and where you want to end up, not what everyone else is doing. If you’ve ever felt pressure to go enterprise, become a CSM, or say yes just because it’s “the path,” this conversation will give you clarity, confidence, and permission to choose differently. 3:05 – Why Blindly Following a Career Path Can Lead to Burnout and Missed Potential 5:41 – How Peer Pressure (and ‘Default’ Decisions) Steer You Off-Course 8:33 – Why Enterprise CSM Isn't Automatically the Next Best Step 15:56 – The Power of Defining Your Own Success in Customer Success (and Knowing You Have Choices) 22:00 – How Tech Touch Customer Success Offers Rapid Growth and Thought Leadership Potential 28:12 – The One Interview Question That Reveals If a Future Manager Is There by Choice 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode100 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the...

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think. That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to. You’ll learn why leading with the wrong metrics kills trust instantly, how to frame topics in a way that gets customers leaning in instead of zoning out, and the exact conversational tactics top-performing CSMs use to sound confident, human, and in control (without following a rigid script). By the end of this episode, you’ll know how to run customer calls that feel natural, valuable, and genuinely strategic — the kind that deepen trust, uncover expansion signals, and make your job a whole lot easier. If you’re ready to stop filling airtime and start leading calls that actually move the needle, hit play and let’s dive in. 0:44 – Why “Check-the-Box” Customer Calls Are Sabotaging Engagement 3:01 – Why Starting with Product Metrics Makes Customers Zone Out (And How to Fix It) 6:46 – How to Introduce Topics So Your Customer Actually Wants to Participate 10:35 – Three Easy Tactics to Make Every Call Feel More Human and Less Scripted 14:44 – How “Tell Me More About That” Instantly Changes the Whole Conversation 16:45 – How Just One Small Change Per Month Can Make You the CSM Everyone Loves to Talk To 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode99 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropli...

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum. That’s why in this episode, I’m breaking down the exact four time blocks you need to turn your job search from overwhelming to unstoppable. I’ll reveal the intentional schedule top job seekers use, why strategic time blocking works (even if you’re exhausted or strapped for time), and how to avoid burnout while doubling your chances of landing interviews. You’ll get the play-by-play of what a realistic, high-impact job search week looks like with actionable tips for getting ahead of the competition before January hiring heats up. Imagine having a repeatable system that eliminates guesswork, anxiety, and guilt, so you always know you’re making real progress (and still have energy left over for a life outside the job search). If you want to take control of your job search and outrun the new year hiring rush, hit play and let’s dive in. 1:02 – Why Time Blocking (Not Just “Trying Harder”) Is the Real Job Search Game-Changer 3:16 – The 4 Strategic Job Search Blocks Every Candidate Needs and How to Use Them 4:08 – How to Break Up Your Job Search Blocks for Maximum Energy (and Less Chaos) 7:41 – Networking Consistency: The Small Habit That Doubles Your Interview Chances 8:17 – Why Weekly Interview Prep Matters (Even When You Don’t Have Interviews Yet) 11:41 – How Structure Boosts Your Confidence So You Can Enjoy Your Evenings, Guilt-Free 13:03 – The December Advantage: How to Get Ahead Before Other Job Seekers Even Start 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode98 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later. You’ll hear the exact steps she took to rebuild momentum fast, the cold-outreach strategy that had hiring managers responding within 24 hours, the interview storytelling shift that instantly made her stand out from “qualified” candidates, and the pipeline and negotiation moves that turned one solid offer into a life-changing one. By the end, you’ll walk away knowing exactly how to regain control of your job search, rebuild confidence after rejection, and create the kind of momentum that makes opportunities come to YOU. If you want a job search process that actually moves you forward without burning yourself out, hit play and let’s dive in. 0:44 – Why Late-Stage Interview Rejection Doesn’t Mean Starting Over 4:21 – How Strategic Cold Outreach Can Unlock Interviews at Top Companies 8:25 – Why Your Interview Stories Need More “How” (Not Just Results) to Stand Out 12:15 – The Secret to Keeping Momentum: Juggling Multiple Opportunities, Even in Final Rounds 13:40 – Why You Should Always Negotiate Your Offer, Even If It Looks Great 15:44 – The Four Steps to Rebuild Job Search Momentum After Rejection 🛎️ FREEBIES & RESOURCES: Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode97 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropspan class="ql-ui"...

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career. Instead of diving into another round of job searching advice, I break down the power of this crowdsourced strengths game and why hearing the real, non-sarcastic things your loved ones admire about you hits differently (especially when you’re feeling stuck or rejected). I’ll show you exactly how to play so it’s not awkward and how to use what you hear to interrupt those negative self-talk spirals. If you’re feeling discouraged, wrestling with imposter syndrome, or just want to remind yourself what you actually bring to the table (career-wise, not just the mashed potatoes), this episode is your permission slip to get radically honest feedback from the people who know you best. Try this game, and you’ll realize you’re more resilient and capable than your circumstances would have you believe. So go ahead, hit play and let’s dive in. 1:49 – How to Use Crowdsourced Feedback From Loved Ones to Interrupt Negative Self-Talk 02:03 – The Real Reason Career Setbacks Feel Personal and How to Break Free from That Spiral 03:06 – How to Make Sharing Strengths Fun (Even with Sarcastic Families!) 05:10 – The Surprising Power of Hearing What Others Admire About You (Especially When You Can't See It Yourself) and Why Your Current Circumstances Aren’t Your Identity 07:06 – How to Store and Use Positivity for Your Next Spiral 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode96 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: li...

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)? In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted consultant to your customers and another that instantly fills the coaching and feedback void you’ve been frustrated about for years. Forget about asking ChatGPT to write your follow-up emails. This goes way deeper, and I’ll walk you through the strategies no one’s sharing. I’ll show you exactly how to use AI to create thought leadership content that your customers crave (and remember you for), plus the step-by-step system I use with my private one-to-one clients to self-coach, level up core skills, and get actionable feedback faster than any manager ever could. You’ll learn how to build a bulletproof feedback loop and shift from vendor to trusted expert without needing anyone’s permission. If you want to move from being replaceable to irreplaceable and get immediate, data-backed ways to make your customers care, get noticed by leadership, and truly accelerate your growth before the New Year, hit play and let’s dive in. 1:01 – Why Using AI to Summarize Emails Won’t Set You Apart 1:16 – How to Use AI to Become a Valued Expert, Not Just a Vendor 2:24 – The Fastest Way to Generate Thought Leadership Content That Customers Care About 4:04 – How to Add “Real Value” with Non-Product-Centric Insights 9:53 – Step-By-Step Guide: Coaching Yourself with AI When No One Else Does 14:13 – How to Build a Feedback Loop So You Level Up Faster Than Your Peers 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode95 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd...

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume. In this episode, I break down the six silent LinkedIn mistakes that are killing your visibility and sabotaging your chances of landing the roles you actually want in Customer Success. I’ll pull back the curtain on what recruiters really see when they search for candidates, and I’ll reveal the rapid-fire profile fixes that skyrocket your discoverability and make recruiters reach out to you with genuinely exciting roles. From headline secrets to the crucial recommendation trick, you’ll get the step-by-step playbook that finally gets your LinkedIn working for you—not against you. You’ll walk away with a punchy, recruiter-magnet profile and the confidence that you’re not missing out on career-changing opportunities just because of a few overlooked details. Hit play and let’s dive in. 1:49 – How Recruiters Use LinkedIn and How LinkedIn Recruiter Search Filters Really Work 4:37 – The Biggest LinkedIn Mistakes Real Job Seekers Are Making—Revealed by a 100-Profile Audit 7:16 – The Exact Headline Update That Gets You Noticed (And Boosts Your Visibility) 9:52 – Quick Fixes For Your Skills Section That Make You Show Up in the Right Searches 12:27 – What to Write in Your Experience Section to Attract Interviews. Plus a 2-Sentence Summary Formula 14:28 – Why Your Recommendations Are Crucial and How They Influence Hiring Decisions 16:14 – How Your Activity Section Can Instantly Make or Break Your Credibility 18:02 – How a Simple Photo Change Can Help You Finally Get That Interview 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode94 🌟 FOLLOW

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Success resume was fine... until we tore it apart and rebuilt it, turning walls of blah text into sharp, specific highlights that proved her impact in seconds. I’ll walk you through the exact five-step strategy we used, including how to lead with proof, cut the fluff, show off your results and how you got them, and make sure every bullet shines whether you’re staying in your field or switching industries altogether. You’ll learn why most resumes miss the mark and how to fix yours so recruiters and hiring managers can’t help but call you for interviews. If you’re tired of waiting for someone to notice you and ready to be the talk of the recruiting team, hit play. Your January job search will thank you. 2:05 – Why Your Resume Might Be Sending You Into the Job Search “Black Hole” 3:22 – How Showing Proof (Not Just Adjectives) Makes Hiring Managers Stop Scrolling 7:00 – The Three Questions Every Bullet Point Must Answer for Resume Success 10:00 – Why Explaining Your Process Is Key (Not Just Results) 13:27 – The Power of Making Your Resume Scannable (and ChatGPT’s Secret Editing Sauce) 15:45 – How to Translate Jargon Into Universally Understood, Career-Boosting Language 19:08 – The Five-Step Resume Audit to Get Noticed in January’s Hiring Frenzy 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Masterclass: https://customer-success-career.captivate.fm/resumeActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERELearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode93 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: li...

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone else’s. That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Interview answers. I’ll walk you through the exact process to spot those special strengths, step out of the generic crowd, and inject them straight into your CSM Interview answers so you stand out instantly. If you’re ready to finally stand out, build confidence, and move forward in your Customer Success Career, hit play and let’s dive in. Whether you’re aiming for your first CSM role or leveling up in SaaS Customer Success, this episode is packed with actionable career tips to help you shine in your next interview. 2:14 – The Real Reason Generic Customer Success Interview Stories Fail 5:27 – What “Superpowers” Actually Mean in Customer Success Interviews 7:47 – How to Identify Your Own Superpowers 13:20 – Weaving Superpowers Into CSM Interview Questions—Before & After Examples 17:05 – Five Prompts to Discover What Sets You Apart 17:55 – The Simple Question Framework That Uncovers Your Strengths 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected] ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode92 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropspan...