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What happens when you suddenly realize you do not enjoy your career in the beauty industry the way you used to? Maybe you have been doing this for three years. Maybe ten. Maybe twenty. You are tired of the clients, tired of the schedule, tired of social media, tired of running the business, or just tired of what the beauty industry feels like now compared to when you started. That does not automatically mean you need to walk away from everything you built. In this episode of The Beauty Biz Breakdown, Brie and Chandra talk about why salon owners, solo beauty professionals, suite renters, booth renters, and longtime service providers sometimes reach a point where they genuinely start wondering if they want out. We are talking about the difference between being done with the beauty industry and being done with the version of the business you created, how your priorities can change after years behind the chair or running a business, and why sometimes the answer is not quitting — it is figuring out what you actually want this next chapter to look like. If you have ever thought, “I don’t know if I even want to do this anymore,” this conversation is for you. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Have you ever hired someone who absolutely crushed the interview and then two weeks later you were wondering who the heck this person was? Signed up for software that looked AMAZING in the demo, only to realize half the things you thought were included cost extra? Worked with a distributor who promised the world and then suddenly you are chasing them around like a psycho ex just trying to get somebody to answer you? Congratulations, you have been catfished in business. And honestly, if you have owned a salon, spa, or beauty business for any amount of time, there is a pretty good chance it has happened more than once. Employees can catfish you. Clients can catfish you. Vendors, distributors, software companies...apparently nobody is off limits. In this episode of The Beauty Biz Breakdown, Brie and Chandra are getting into some of the most common ways beauty business owners get catfished, the red flags that are really easy to miss when everything looks perfect in the beginning, and what you can start doing BEFORE you sign the contract, make the hire, or commit to something that ends up being a giant pain in your ass later. You are never going to become impossible to fool, but you can get a whole lot harder to fool than you used to be. So yeah...read the fine print, ask the awkward questions, and if something looks just a little too perfect, maybe check the profile picture twice. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

There is the client experience you think you are giving… and then there is the one your clients are actually having. And those two things are not always the same. When you own a salon, spa, or beauty business, you are around it every single day. You know the team. You know the systems. You know how things are supposed to happen. And after a while, it gets really easy to stop noticing the little things a client notices immediately. How long did it take someone to greet them? Did the consultation actually feel thorough? Was the bathroom clean? Did the provider explain what they were doing? Did checkout feel rushed? Did anyone ask them to come back? What happened when they called the business before they ever walked through the door? This is exactly why secret shoppers can be so valuable. Not to “catch” your team doing something wrong, but to finally see your business from the side of the person actually paying you. Because sometimes the smallest things are the exact reason a client comes back, tells everybody about you, or quietly decides they are never coming back again. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Being fully booked has become one of those things beauty business owners wear like a badge of honor. Full books. No openings. Clients waiting weeks to get in. Sounds amazing, right? Sometimes it is. And sometimes it is quietly costing you growth, profit, new clients, team opportunities, and a whole lot more than you realize. A full schedule does not automatically mean you have a healthy business. You can be packed from open to close and still have the wrong service mix, pricing that no longer makes sense, providers with nowhere to move up, clients who cannot get back in when they need to, and absolutely no room to bring new people through the door. So before you celebrate being “fully booked,” there are a few numbers and business decisions you need to look at first. Because the goal is not to cram as many people onto the books as possible. The goal is to build a beauty business that actually makes money, gives your team room to grow, serves your clients well, and still has somewhere to go next. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

You can hire amazing people, train the crap out of them, give them a beautiful space to work in and still sit there wondering why clients keep booking the same one or two people. Sometimes the problem is really simple: Your clients barely know the rest of your team exists. In this episode, we are talking about why salon and spa owners cannot expect clients to confidently book with providers they have never really been introduced to. A name, headshot and two-sentence bio buried on your website is probably not enough. If you want clients booking across the team, they need to become familiar with those people BEFORE they are sitting there trying to choose an appointment. We’re getting into how to make your providers more visible, what weak team bios are missing, how to actually show clients who each person is great for, and why consistently featuring your team can make it easier for new and existing clients to choose someone besides the person they already know. We also break down how to create a simple rotation so the same two employees are not getting featured over and over while everybody else basically disappears. Because if you want clients to book your team, the team has to become familiar before the booking decision ever happens. If you have talented providers who need more clients, this episode is absolutely for you. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Bringing your spouse into your salon or spa can sound like the best freaking idea ever. You trust them. They know you better than anybody. Maybe they’re great with money, systems, organization, or business in general, and they genuinely want to help. But knowing YOU really well does not automatically mean they understand your business. In this episode, Chandra and I are talking about what can happen when a spouse steps into a salon or spa without really understanding the economics and weird little details that make our industry work. We’re getting into commission structures that look completely insane to someone from the outside, schedules that are a whole lot more complicated than a few empty spaces on a calendar, what happens when your spouse suddenly starts managing the team, and how quickly “they’re just helping me with a few things” can turn into nobody knowing who is actually in charge of what. And then there’s the part nobody really thinks about until they’re living it: you still have to go home together. We’re talking about roles, decision-making authority, team trust, business boundaries at home, and the things you need to figure out BEFORE you hand over all the passwords and accidentally turn every dinner into a staff meeting. If your spouse already works in your business, you’re thinking about bringing them in, or you know another salon or spa owner doing this right now, this is one you’re gonna want to hear. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

If Q4 is already one of the busiest times of the year in your salon or spa, why in the heck do we keep preparing for it by adding MORE? More hours. More clients. More promotions. More retail. More stuff for the team to remember. More freaking everything. In this episode, I’m breaking down what I changed in my own salon last Q4 that helped us make great money without making December feel like it completely kicked our booty. We’re talking about temporarily changing how you use your service menu, simplifying add-ons and retail, cutting promotions and discounts during your busiest weeks, creating a Q4 “kill list,” deciding your squeeze-in boundaries before clients start asking, and even letting your team choose a few services they would rather not perform during those crazy weeks. None of this is about doing less just for the sake of doing less. It’s about being way more strategic with the demand you already know is coming. And because I know you’re probably going to listen and think, “Okay, but how do I actually do this in MY business?” we also created a free Q4 Profit Checklist that walks you through the whole thing. Grab the checklist here: https://docs.google.com/document/d/1-3QQ7fnwP_63zXeAprCPb6jdWpaZXl5PFelsarw5xvA/copy or head to thebeautybizagency.com and find it under our free resources. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Your salon or spa brings in money, but somehow you still feel broke and have no idea where it all went. If your business account is paying for groceries, your personal card is covering salon supplies, and money is constantly moving back and forth between accounts, this episode is for you. Brie and Chandra break down how mixing business and personal finances can distort your profit, make owner pay inconsistent, and leave you making major business decisions with numbers you cannot trust. They also walk you through six realistic steps to separate your accounts, create an owner-pay process, complete a sixty-day credit card reset, and start tracking your money in a way you can actually keep up with. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Social media has completely changed client expectations in the beauty industry. TikTok, Instagram, AI-generated inspiration photos, viral pricing debates, and accusations of “overcharging” are affecting beauty service prices, client behavior, and the reputations of salon and spa professionals. Brie and Chandra unpack what happens when online opinions are treated like facts—and real beauty businesses are left dealing with the consequences. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

What would it actually feel like to work for you? In this episode of The Beauty Biz Breakdown, we’re talking about a question every salon and spa owner needs to ask themselves honestly: if you were an employee, would you want to be led by you? This conversation is not about beating yourself up or blaming every team issue on leadership. Sometimes you do have the wrong people. Sometimes team members do need to be coached, corrected, or let go. But before you make the whole story about your team not listening, not caring, or not following through, you have to be willing to look at what it is actually like to work under your leadership. We’re talking about the small patterns that can quietly shape your culture, like inconsistent follow-through, mood-based leadership, favorites, avoiding hard conversations, protecting the wrong person for too long, and letting old workplace patterns show up in your business without realizing it. You’ll also walk through a simple leadership exercise to help you look at the kind of boss you would want to work for, the kind of boss you would never want to work for, and where your current leadership habits may be helping or hurting your team.Because your best people are not just asking if they can work for you. They are asking if they want to keep building their future under you. If you’re ready to build a stronger, more profitable, more predictable beauty business with better systems, clearer leadership, and a team that actually has something solid to grow inside of, visit thebeautybizagency.com to grab our free resources or learn more about coaching with The Beauty Biz Agency. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Your Google Business Profile should not just exist. It should be helping people choose your salon or spa. In part two of this Google Business Profile series, we are talking about what actually needs to be updated on your profile so potential clients can find you, trust you, and book with you. We get into the simple things salon and spa owners often overlook, like services, photos, reviews, business hours, booking links, website links, and Google posts. None of this has to be complicated, but it does need to be active. If you want your beauty business to show up better in local search and make it easier for new clients to book, this episode will give you a clear place to start. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Your future clients are already looking for you on Google. The real question is, are they finding you or are they finding the salon or spa down the street? In part one of this Google Business Profile series, we are talking about why your Google profile matters so much for salon and spa owners who want more local visibility, more new clients, and a stronger online presence. If your profile has been sitting there untouched, missing information, old photos, barely any reviews, or no real updates, it may be costing you bookings without you even realizing it. This episode breaks down why your Google Business Profile matters, how it impacts local SEO, and why it needs to be part of your salon or spa marketing strategy. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

There was a time in the beauty industry when certain things were just understood. You showed up on time. You greeted clients with a smile. You helped clean up. You learned by watching. You respected the salon owner, the client experience, and the opportunity in front of you. Today, some of those same expectations can get twisted into something they were never meant to be. This conversation is about the old-school salon advice, team expectations, customer service standards, and work ethic conversations that used to be completely normal inside salons and spas, but today might get a salon owner called harsh, toxic, outdated, or completely canceled. Brie and Chandra are breaking down the difference between abusive leadership and actual standards, why so many salon and spa owners feel like they are walking on eggshells in their own businesses, and how the beauty industry has sometimes overcorrected in a way that leaves owners afraid to lead. This episode talks about commission salon culture, team expectations, salon leadership, client experience, service standards, accountability, work ethic, and what it really takes to build a healthy, profitable salon or spa business in today’s industry. For the salon owner, spa owner, commission salon owner, beauty business owner, stylist, esthetician, or team leader who has ever thought, “Am I allowed to expect this anymore?” — this one is going to hit. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

Salon owner guilt is real, but what if the feeling you keep calling guilt is actually shame, pressure, fear, sadness, over-responsibility, or old expectations you were taught to live under? So many salon owners and beauty business owners feel pulled in every direction — trying to be a good mom, a good wife, a strong leader, a present business owner, a supportive boss, and still somehow keep the salon or spa growing. That pressure can create burnout, decision fatigue, people-pleasing, weak boundaries, leadership guilt, mom guilt, business owner guilt, and the constant feeling that no matter what you do, it is never enough. This conversation breaks down the difference between real guilt, shame, sadness, fear, pressure, responsibility, and over-responsibility, and why naming the feeling correctly matters so much for women in business. When salon owners mislabel every heavy feeling as guilt, they often try to fix it by doing more, working harder, over-explaining, avoiding hard conversations, ignoring boundaries, or proving they are still a good mom, good wife, good leader, or good woman. For salon and spa owners building a beauty business, leading a team, raising a family, navigating marriage, setting boundaries, managing clients, growing revenue, and trying to become the CEO of their life and business, this conversation is a reminder that not every heavy feeling is truth. If you are a salon owner, spa owner, beauty business owner, commission salon owner, hairstylist turned CEO, or female entrepreneur who struggles with guilt, shame, burnout, leadership pressure, people-pleasing, mom guilt, boundaries, emotional responsibility, or feeling like you have to be everything to everyone, this one is for you. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]

If you have employees in your salon, there is a very good chance you have either heard bad payroll advice or know someone who has. One of the most misunderstood rules in the beauty industry is that employees must generally be paid hourly or commission, whichever is greater. Yet salon owners everywhere are still being taught outdated information, copying what other salons are doing, or assuming that if someone is on commission, hourly pay no longer matters. The problem is that labor laws do not care what another salon owner told you, what your payroll company assumed, or what has "always been done" in the industry. This conversation breaks down one of the biggest payroll mistakes happening in salons today, why it matters, how it impacts both owners and employees, and what salon owners need to understand to protect themselves, their team, and their business. Sometimes the most expensive mistakes are the ones you do not even know you are making. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: [email protected]