Advertise on podcast: The Spotlight: A Lighthouse Podcast

In this Lighthouse Quick Take, Blake explores why hotel guest satisfaction scores reflect a self-selected group of respondents rather than the average guest. Using a hypothetical hotel with 8,500 quarterly stays and 597 survey responses, a 7% response rate, he shows how loyalty members, longer stays and service recovery cases respond at higher rates while disappointed guests stay silent. For hoteliers, a 4.1 out of 5 score can hide weak repeat business and structural issues such as a low-scoring Monday arrival peak. Listeners will understand how to read survey scores alongside response rate and repeat guest rate, and why segmenting results and tracking behavioral measures reveals issues that guests never report. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

When a new hotel lands in your portfolio, you rarely get weeks to learn it. In this Strategy Lab, Blake Reiter and Daniel Foreman take over a boutique hotel as if seeing it for the first time and get ready for a first revenue call in a matter of minutes. They break down the midweek and weekend business mix, build the event calendar, check inherited rate strategy for key events against the competitive set and map demand hot spots and cold spots for the next 90 days. Using an AI assistant built into the Lighthouse commercial platform, they show how property-specific data replaces guesswork. It helps a revenue manager walk into that first call with clear priorities and a draft presentation. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

Hotel teams see more demand data than ever, but the most visible signals are not always the ones that should shape strategy. In this Strategy Lab, Blake Reiter and Daniel Foreman work through a dynamic October weekend at a boutique hotel where a large group block looks strong on paper but has barely picked up. They compare group pickup against occupancy on the books, check rates against the competitive set, review market demand and search length of stay by source market and weigh how much a local family event will contribute. Using the Lighthouse commercial platform, they show how to separate the signals that should change pricing and group decisions from the ones that only add noise. They then turn what matters into specific rate adjustments and targeted promotions. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

In this Lighthouse Quick Take, Blake Reiter explores how selling the last room on a compression night can cost a hotel more than it earns. Using a hypothetical 200-room downtown property at 199 rooms sold on a Wednesday, he shows how a $189 one-night booking displaces a four-night stay worth $944, including $755 on Thursday through Saturday nights that finish the week with empty rooms. Blake explains why this loss rarely appears in standard reports, how a two-night minimum stay and a step-down minimum stay can protect inventory, and why the approach carries risk if multi-night demand does not materialize. Listeners will understand how to review 90 days of arrivals and denials data to decide when length of stay restrictions improve revenue across the whole week. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

Ocean City, Maryland topped Lighthouse's Market Demand Index for summer 2026, yet its hotels cut prices year over year. In this Lighthouse Quick Take, Blake Reiter unpacks the disconnect: short term rental supply in Ocean City grew more than 21%, while occupancy and gross ADR for those properties both climbed, absorbing demand that hotels expected to capture. The same pattern shows up in Rapid City, Myrtle Beach, Virginia Beach, and Destin. For commercial and revenue leaders, the lesson is that flat or falling hotel rates in a high demand market don't always signal weak demand. They may signal that guests are booking short term rentals instead. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

A hotel beats its monthly occupancy forecast by six tenths of a point, and the room celebrates. But averaging 30 days of forecasted and actual occupancy can hide daily misses of eight, twelve, even sixteen percentage points. In this Lighthouse Quick Take, Blake Reiter explains why over-forecasts and under-forecasts don't cancel out operationally, even when they cancel out on paper. Blake walks through how a 12-point over-forecast drives excess labor and food waste, while a 16-point under-forecast strains front desk and housekeeping staffing and can surface in guest reviews. The lesson: measure forecast accuracy in absolute terms, not net averages, and look for where daily misses cluster. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

In this Lighthouse Quick Take, Blake explores what happened to hotel pricing in Abilene, Texas, home to Stargate, the $500 billion AI data center project announced by OpenAI, Oracle, and SoftBank in January 2025. Actualized pricing was flat in the low $90s through 2024, then climbed to a peak of $243 a night by March 2026, up about 126% comparing the first seven months of 2026 to the same stretch in 2024. Blake breaks down why a single mega-project can outweigh a market's traditional seasonality, and what revenue managers in similarly sized markets should watch for before the next big build lands. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

A 44-day average booking lead time sounds like a clear signal, but it blends 3 completely different traveler types: corporate guests booking 8 days out, leisure guests booking 60 days out and groups booking 80 days or more. In this Lighthouse Quick Take, Blake explores why blended averages like lead time and length of stay can trigger the wrong pricing, marketing and staffing decisions. Using a hypothetical 200-room hotel, Blake shows how panicking over a 44-day pace gap can lead to discounting demand that was already on its way, and why segment level distributions, not blended averages, are where pricing and marketing decisions actually get made. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

Advertised three-star hotel prices in North America are up 3.7% for the second half of 2026, while five-star prices are down 20.5%, a 24-point gap in the same region and months. In this Lighthouse Quick Take, Blake breaks down Lighthouse's newly released State of Global Hospitality Pricing report, covering the H1 2026 recap and H2 2026 outlook. Blake walks through regional pricing trends across Europe, Asia and North America, the widening gap between three-star and five-star hotels, independent hotels outperforming brands, and the destinations posting the sharpest gains and losses, including Vietnam's triple-digit growth and steep declines across the Gulf region and Japan. Hoteliers will come away with a clearer read on where pricing power sits heading into H2 2026. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights Music licensed through Soundstripe. Code: EGJ5PGTHEUGK7DJW

Golf's four majors had very different effects on hotel pricing in their host cities this year. The US Open at Shinnecock Hills sent Suffolk County, New York, hotel rates up 106% year over year, while the Open Championship in Liverpool rose 80% and the PGA Championship lifted Philadelphia 18%. The Masters in Augusta was the outlier, falling 37%, the only major to post a year-over-year decline. In this Lighthouse Quick Take, Blake Reiter explains why: Augusta National's crackdown on ticket resale removed buyers who previously relied on the secondary market, leaving corporate room blocks unsold and forcing hoteliers to cut prices. The takeaway for hoteliers: when access to an event changes structurally, historical booking pace stops being a reliable comp. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

The World Cup's 104 matches across 16 host cities in the United States, Mexico, and Canada drove sharp swings in hotel and short-term rental pricing. Blake breaks down which cities saw the biggest year-over-year gains, why Guadalajara and Monterrey topped the charts despite starting as the lowest-priced markets in 2025, and how demand indices actually cooled between January 1 and June 1 even as kickoff approached. For commercial and revenue leaders, the insight is practical: value markets can absorb more rate growth than expected during marquee events, and demand signals matter more than the calendar when setting pricing strategy. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

Every July, Pamplona's Running of the Bulls draws thousands of visitors during Spain's San Fermín Festival. In this Lighthouse Quick Take, Blake Reiter breaks down how hotel pricing moved this year, from a modest 3% citywide rate increase to a sharp divergence beneath it: independent hotels raised rates 5.4% while chains cut theirs 3.1%. He also looks at how short term rentals outpaced hotels on both rate and occupancy growth, and how pricing evolves differently depending on which day of the festival a hotel is filling. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

In this Lighthouse Quick Take, Blake explores how hotel pricing power shifted across the two weeks of the 2026 Wimbledon championships. Week one delivered a 17% average year-over-year price gain, with every day posting positive growth, while week two averaged just 9%, with prices falling 12% below 2025 levels on final Sunday. Blake explains why the 2025 tournament carried a pricing premium tied to Carlos Alcaraz's bid for a third straight title, and why his absence in 2026 changed the benchmark. Listeners will understand why hoteliers need to track event narratives, not just calendars, when setting rates. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

AI in hospitality has moved past the buzzword stage. In this live episode of The Spotlight, recorded on stage at Lighthouse's Luminate conference, Daniel Foreman sits down with Kevin Patel, Vice President of Revenue Management at Scarlett Hotel Group, and Rob Spanos, Director of Asset Management at Noble Investment Group, to talk about what artificial intelligence actually looks like inside a hotel today. Kevin and Rob share how AI is already changing daily reporting, underwriting for acquisitions, and long-term investment decisions, and why asset managers have been the most cautious adopters given their fiduciary responsibilities. They also discuss where guest-facing personalization is heading, from luxury hotels to select service properties, and why the best AI rollout is one guests never notice. The conversation closes on this year's Luminate theme, Time to Act, and what it means to move from experimentation to execution. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights

Revenue calls tend to default to the same weekly talking points, leaving little room to surface anything new under time pressure. In this Strategy Lab, Blake Reiter and Daniel Foreman use Ernest, Lighthouse's AI teammate, to generate three fresh topics for a hotel's upcoming revenue call in a matter of minutes. They then validate each recommendation inside the Lighthouse commercial platform, checking pricing restrictions, market demand, and event data. The workflow uncovers a length-of-stay restriction limiting weaker August Saturdays, a September demand surge tied to overlapping conferences, and a significant rate gap against the comp set during a period of event compression. The episode shows how commercial teams can pair AI-generated prompts with platform data to prepare faster and catch signals that a routine review might miss. Explore more of Lighthouse's travel & hospitality research: mylh.co/spotlightinsights