Advertise on podcast: The Pet Groomer Community Podcast

In this episode of the Pet Groomers Community Podcast, Lexi and Jo are back for a relaxed catch-up and a really useful conversation about client communication. They chat about summer breaks, Jo’s birthday celebrations, Groomfest, the Liz Paul Awards, upcoming events and everything going on in grooming land. The main topic of the episode is all about customer relations, including how groomers can manage expectations, handle complaints and communicate clearly with clients. Lexi shares a few real-life experiences with difficult customer situations, including missed appointments, unhappy clients and those moments that can really knock your confidence. Jo and Lexi talk through why consultations are so important, how to ask better questions, when to request photos, and why groomers should never be afraid to clarify exactly what a client wants before starting the groom. They also discuss matting, injuries, complaints, red flag clients, setting boundaries, taking photos, using disclaimers and the importance of being honest when something goes wrong. A helpful and relatable episode for any groomer who has ever felt nervous dealing with clients, worried about complaints, or struggled to find the right words when a situation feels uncomfortable. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected] ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this short episode of the Pet Groomers Community Podcast, Lexi is joined by certified money coach Fanny Snaith to talk about her My Money Makeover programme. Fanny explains how the 8-week programme helps people understand their relationship with money, build better money habits, and start feeling more confident with their finances. Through online learning and weekly group calls, My Money Makeover looks at the practical side of money management as well as the mindset, beliefs and identity patterns that can hold people back. Lexi also shares her own experience of doing the programme and how it has changed the way she manages both her personal and business money. They talk about why money work is not a one-time fix, why avoiding your finances can make things harder, and how learning to manage your money properly can support you both at home and in your grooming business. If you have ever felt anxious, overwhelmed or unsure when it comes to money, this episode is a helpful introduction to Fanny’s approach and what My Money Makeover involves. You can find out more at www.fannysnaith.com and take Fanny’s money type quiz to get started. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of the Pet Groomers Community Podcast, Jo and Lexi are joined by Nissa Kyte, owner of Cloud K9 Professional Grooming in Leicestershire. Nissa shares how she moved from primary school teaching into dog grooming after realising she needed a career change, and how that decision led her into building a successful grooming business, competing, cat grooming, seminars, model dogs and award nominations. They chat about the importance of continuous learning, why competitions can be such a brilliant way to improve, and how feedback from judges can help groomers build confidence and refine their skills. Nissa also talks honestly about the work she has put into improving her scissoring, her love of poodles, Asian-style grooms, creative model dogs, and why prep work is such a big focus for her. There is also a great discussion around pricing, including cat grooming prices, charging properly for lion trims, adding teeth cleaning into dog grooms, and why being stricter with clients can help create a stronger, more sustainable business. A fun, inspiring and very honest episode for groomers who want to keep learning, push themselves creatively, charge their worth, or simply hear from someone who has achieved a huge amount in a short space of time. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of The Pet Groomer Community Podcast, Lexi and Jo are back for a good old catch-up, recorded mid-July during the heatwave. Lexi shares how she has been feeling more motivated after a bit of a difficult patch, with fresh ideas around teaching, mentoring new groomers, offering more add-ons, and possibly creating a new salon space at home. Jo gives an update on her brand-new shop, her Happy Cat, Happy Groomer seminar, cat grooming training, upcoming events, and the reality of taking on big business projects. They also chat about the value of collaboration in the grooming industry, why it is important to ask for help, the benefits of upskilling, and how the quieter or harder periods in business can sometimes lead to the biggest new ideas. Expect plenty of real-life grooming chat, cat grooming encouragement, business reflections, happy updates, and the usual Lexi and Jo tangents. If you have any comments, feedback or a funny story, please email us at [email protected] Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at www.petpassiontoprofit.com

In this episode of the Pet Groomers Community Podcast, Jo Wallace is joined by Lee-Ann Wills of L. Wills Pet Spa and Sally Henwood of The Grooming Studio for a brilliant chat about the realities of running a grooming business. Lee-Ann shares what it has been like launching her own pet spa, building a busy one-to-one environment, working with nervous and reactive dogs, grooming cats, and juggling business life alongside being a mum. Sally talks about her long career in grooming, from training in the late 90s to running her own salon, navigating quieter diary periods, price rises, marketing changes, and updating her website to attract the right clients. Together, they discuss the importance of marketing before you need it, why social media and video can feel so difficult, and when outsourcing might be the next sensible step. There is also plenty of grooming talk, from breed standards and hand stripping to doodles, pet trims, customer communication, and why learning to “speak client” is such an important skill. They explore how groomers can use breed profile knowledge creatively, even when customers want practical pet grooms rather than full show styles. A warm, funny and thoughtful episode for groomers at any stage, especially those thinking about marketing, pricing, client communication, cat grooming, or finding more confidence in their own skills. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of the Pet Groomer Community Podcast, Lexi and Jo have a very honest chat about the moments in business when everything feels a bit heavy. Lexi opens up about feeling stuck after her salon plans fell through, trying to decide what comes next, and whether the future looks like a premises, a grooming pod, teaching, or something else entirely. Jo talks through the reality of big business decisions, the stress of taking on a second salon, and why sometimes the best way forward is to break things down into smaller, more manageable steps. They also chat about quiet periods in the diary, the rising cost of living, price increases, customer expectations, cat grooming challenges, and the general juggle of business, family, life admin and trying to find time to breathe. This is a real, relatable conversation for any groomer who has ever felt overwhelmed, unsure of their next move, or like they are simply going through the motions. It is a reminder that business comes in waves, rough patches do pass, and sometimes the first step is just to start moving the ball again. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of the Pet Groomers Community Podcast, Jo Wallace chats with Charlotte Townsend, owner of Townsend’s Tales Dog Grooming. Charlotte shares her journey into grooming after lockdown, taking voluntary redundancy to retrain, and eventually buying an established salon while six weeks pregnant. Since then, she has navigated new motherhood, grief, staffing challenges, VAT registration, pricing changes, difficult customer reactions, and the reality of running a grooming business while trying to build a life that works for her family. Jo and Charlotte talk honestly about the emotional side of being a business owner, from managing staff and making tough decisions to dealing with client expectations and learning not to feel guilty about charging properly. They also discuss the importance of making your business work for you, whether that means not opening weekends, using staff or renters wisely, setting boundaries, or simply reminding yourself how far you’ve come. A warm, funny and very real conversation for any groomer who has ever felt like they are juggling everything at once. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of The Pet Groomer Community Podcast, Jo is joined by groomer and social media manager Izzy Delderfield-King. Izzy shares how she discovered a love for marketing through running her own grooming business, and why she now helps other groomers feel more confident with their social media. Jo and Izzy chat about Facebook, Instagram, reels, captions, reviews, local SEO, AI, and why your online content still needs to sound like you. Get help from Izzy here. They also talk about Izzy’s grooming life, building a business around the right clients, entering online grooming competitions, learning cat grooming, and the importance of not comparing yourself too much to others in the industry. A helpful and encouraging episode for groomers who know they need to show up online, but aren’t always sure what to post, where to start, or how to make social media work for their business. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of The Pet Groomer Community Podcast, Lexi is joined by her friend Phoebe for a brilliantly honest catch-up about grooming, business, parenting, and trying to keep all the plates spinning. Phoebe shares how she left a corporate job to start grooming, began her business as a mobile groomer, and eventually took on a salon. She and Lexi chat about the realities of running a grooming business while parenting, the pressure of being the only income in the house, and why pricing, boundaries, and sustainability matter so much. They also talk about upselling, confidence, working around school runs, single-parent life, horses, vision boards, mobile grooming vans, and the big question of what the future might look like. A warm, relatable episode for any groomer who has ever felt overwhelmed, overbooked, under pressure, or in need of a reminder that your business has to work for you too. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of The Pet Groomer Community Podcast, Lexi is joined by her friend and fellow groomer Michelle, owner of a Only Dogs in Lingfield. Shell shares her journey from over 20 years in social work to retraining as a dog groomer, opening her own salon, and navigating the very real ups and downs of running a grooming business. From taking on premises with only a few weeks’ notice, to rebuilding bathing areas, managing client expectations, and learning how to step into the role of business owner rather than employee, Shell’s story is packed with honesty, humour, and plenty of relatable moments. Lexi and Shell also chat about the difference between college grooming and real salon life, the importance of boundaries, marketing yourself rather than just your grooms, and why saying “no” can sometimes be one of the most powerful things you do for your business. A brilliant listen for new groomers, salon owners, or anyone wondering whether they should take the leap — Shell’s advice is simple: just go for it. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of The Pet Groomer Community Podcast, Jo is joined by mentor, coach and grooming business expert Bill Betts to talk all things structure, boundaries and business foundations. Bill shares why many of the frustrations groomers face with clients — from no-shows and late arrivals to matting, complaints and tricky reviews — often come down to unclear expectations. Together, Jo and Bill explore how having proper terms and conditions, client consent forms and clear complaint processes can help groomers feel more confident, professional and in control. They also chat about Bill’s new Terms and Conditions Builder, designed specifically for pet groomers, as well as his Business Planner for new grooming businesses. From pricing and startup costs to marketing, boundaries, risk planning and avoiding burnout, this episode is packed with practical advice for anyone wanting to build a more sustainable and profitable grooming business. https://www.petgroomertandcbuilder.com/ https://petgroomerbusinessplanner.com/ Whether you’re brand new to the industry or have been grooming for years, this episode is a brilliant reminder that strong foundations make everything easier. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

This week Lexi is joined by the lovely Becs for a long-overdue catch-up, and there is plenty to talk about. Becs shares what life has been like since closing her salon and moving her grooming business back home, including the huge financial and emotional relief that came with lowering overheads and simplifying her working week. The conversation covers the realities of running a grooming business, from rent, rates and VAT pressures to pricing confidence, client expectations, booking systems, finance tracking and finding tools that make life easier behind the scenes. Lexi and Becs also chat about future plans, possible grooming pods, moving house, work-life balance, holidays, books, and learning to ride the waves when business and life are changing all at once. A relaxed, honest and funny episode about making business decisions that actually support your life — not just your bills. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

Jo and Lexi are back together for a much-needed catch-up after a busy Easter break. In this episode, Lexi shares the disappointment of a salon move falling through, how she’s staying positive, and why she’s still excited about future plans. Jo reveals some huge news of her own — a new training centre in Peterborough — plus updates on her cat grooming seminar, GroomFest prep, and upcoming courses. They also chat about reigniting Lexi’s love for cat grooming, dealing with matted cats, managing busy diaries, business planning, bank pots, taking breaks, and learning to trust your gut when things don’t go to plan. A warm, honest episode full of business reality, cat grooming tips, future dreams, and plenty of Jo and Lexi chaos. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of the Pet Groomers Community Podcast, Jo Wallace is joined by Lucy Hoile, feline behaviourist, for a fascinating conversation about the link between cat grooming, stress and behaviour. http://www.lucyhoile.co.uk/ Together, they explore why some cats become fearful or aggressive during grooming, how negative experiences with brushes, clippers or restraint can affect behaviour, and why patience, choice and gentle handling matter so much. Jo and Lucy also discuss the challenges of grooming long-haired breeds, senior cats, overweight cats and rehomed cats, as well as the importance of educating owners before matting becomes a serious welfare issue. The conversation also covers practical advice for groomers and cat owners, including how to introduce brushing and clippers positively, how to recognise signs of stress, and how to create a more cat-friendly grooming experience. Lucy also shares helpful tips on introducing cats into homes with dogs or other cats, making this a really valuable episode for both professionals and pet owners alike. A thoughtful and informative episode packed with insight into feline behaviour, cooperative grooming and building trust with cats. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this heartfelt episode of the Pet Groomer Community Podcast, Lexi is joined by fellow groomer Penny Burley for an honest conversation about burnout, bravery, and building a new life through dog grooming. Penny shares how she left a long career in emotionally demanding public sector roles after reaching rock bottom, and how retraining as a dog groomer gave her the fresh start she desperately needed. Together, Lexi and Penny talk about what it really feels like to change careers later in life, open a salon from scratch, and step away from the safety of a regular salary. Penny opens up about the fears, financial pressure, and mindset challenges she faced in those early months, as well as how mentoring, coaching, and community support helped her grow both personally and professionally. This episode goes far beyond business. Lexi and Penny dive into self-worth, people-pleasing, money shame, journaling, burnout prevention, and learning to create a business that works for your life, not the other way round. They also share some of the books, tools and mindset shifts that have helped them feel more confident, more in control, and more deserving of success. It’s an inspiring listen for any groomer who has ever doubted themselves, struggled with pricing, felt trapped in the wrong career, or wondered whether a better way of living and working is really possible. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠