Advertise on podcast: Office Hours: Business Edition

Monica Langley is at United's flight training center in Denver to talk business with CEO Scott Kirby. They discuss United's history museum, beside the memorial to the employees lost on 9/11, then get into Kirby's competitive streak, merger talk, and his case that Chicago should be the biggest hub in the world.Kirby explains why his main job is making employees proud, why he wouldn't buy a foreign flag airline, what United borrows from Apple, and why he wants people to think United is cool.

Angi founder Angie Hicks returns to Office Hours: Business Edition to talk with Monica Langley about where the housing market sits in the summer of 2026. Higher rates have homeowners locked into the houses they already own, and Angi's own survey found people staying put about five years longer than they expected to. Hicks explains what that does to home improvement spending, why 2008 and Covid both reset her thinking on the category, and why she predicts this will be the summer of the air conditioner. She also walks through the mechanics of the business: how pros pay for leads, how many get matched to a single homeowner, what happened to the old Angie's List penalty box, and why she still runs her own one-on-one office hours with contractors. Monica brings her own case study, a cracked driveway she could not get anyone to look at until she went on the platform.

Angi founder Angie Hicks joins Monica Langley for the second part of their conversation on Office Hours: Business Edition. Hicks explains why Angi's Q1 2026 revenue declined 3% after the company walked away from lower-quality traffic, how the leadership team thinks about stock volatility and analyst noise, and why building the company in Indianapolis shaped that approach. She also details the Pro CRO, a set of AI agents that will call homeowners back, set appointments, and eventually help with estimating, plus Angi's app inside ChatGPT, an Amazon Alexa integration due later this year, and what the trades labor shortage means for people considering a career in skilled work.

Angie Hicks founded Angi and became the face of it to answer to the question her own marketing team kept hearing, which was whether there's a real Angie at all. She sits down with Monica Langley to talk about the decision to put her family off-limits while putting herself on television, scaling from 30 markets to 100 in 18 months, going public, merging with her largest competitor under IAC, and dropping the "List" from Angie's List. She also gets into what it means to compete in a $700 billion home improvement industry where the biggest competitor is still a homeowner asking a neighbor for a recommendation and why the ads are playful but the message underneath them never changes.

In this episode of Office Hours: Business Edition, host Monica Langley, Haslam College of Business professor of practice, sits down with Angie Hicks, founder of Angi (formerly known as Angie’s List) for a discussion on entrepreneurship, trust, and the long work of building a brand that homeowners rely on.Hicks describes herself as addicted to home improvement. What she took longer to call herself was an entrepreneur. She tells Langley it was years before she gave herself credit for what she had built, even as the company that carried her name became one of the most recognized names in home services.Hicks walks through her founding story, from a hand-built list of local reviews to a national platform, and reflects on what she learned along the way about reputation, customer trust, and growing at a pace the business could sustain.

In this episode, Monica sits down with John Fieldly, CEO of Celsius Holdings. They get into the turnaround story, the pivot into better-for-you energy, and the distribution partnerships that changed the company’s trajectory. Fieldly shares his thinking on where the category is heading, how he approaches leadership and decision making, and the early-career advice that still guides how he runs the business today.

In this episode of Office Hours: Business Edition, host Monica Langley sits down with leaders from some of America's most recognizable institutions to tackle the questions shaping business in 2026. Jamie Dimon of JPMorgan Chase shares his measured take on tariffs, geopolitics, and why the economy's long cycles demand patience over panic. Jim Farley of Ford makes the case for supply chain as the most consequential discipline in modern business, tracing America's deep and underappreciated reliance on China for rare earths, semiconductors, and battery materials. Scott Roe, the CEO of Tapestry, explains how the company blends AI-powered trend analysis with human creativity, describing what they call "magic and logic" as the engine behind a new era of fashion design. Donde Plowman, Chancellor of the University of Tennessee, wrestles with how higher education can stop treating AI as a cheating problem and start treating it as a readiness one. Across every conversation, a common thread emerges: the leaders who will thrive are the ones who stay curious, move fast, and resist the urge to assume we already know how the game ends.

In this episode, Monica sits down with Donde Plowman, Chancellor of the University of Tennessee, Knoxville, for an unfiltered conversation about leading one of the country’s most beloved universities through one of the most turbulent moments in higher education. Plowman shares her vision for UT as a modern land grant built on undergraduate excellence, high-impact research and championship athletics. She explains why flagship schools are uniquely positioned to restore public trust in college degrees and reflects on the viral letter that earned six billion social media engagements when she took a public stand against the NCAA over NIL enforcement. Donde shares how she thinks about integrity in an era of transfer portal chaos and sports betting and what she has learned about the gap between studying leadership and actually doing it.

In this episode, Monica sits down with Dave Ramsey at Ramsey Solutions headquarters for an unfiltered conversation about transforming financial failure into a media empire reaching 18 million people weekly. The fellow UT Haslam alum reveals how losing everything at 28 became the foundation for his revolutionary approach to personal finance. Ramsey shares surprising findings from the largest millionaire study ever conducted, defends Gen Z against their critics, and explains why AI will create more millionaires than the internet. He also discusses his 17-year succession plan with son Daniel (another Haslam grad) now running 80% of operations, and why the American Dream is far from dead.

In this episode, Monica sits down with Scott Roe, CFO and COO of Tapestry, for an unfiltered conversation about leading the remarkable turnaround of Coach from a heavily discounted mall brand to a Gen Z phenomenon with viral IT bags like the kiss lock and Brooklyn. Roe, a Haslam College of Business accounting graduate who once thought he'd never work for a big company, shares how his failed recycling startup taught him the power of scale, how living in Switzerland changed his leadership perspective, and why Tapestry tripled its marketing spend to break through to younger consumers. From the company's stunning Q3 earnings that doubled growth rates to the surprising strategy of selling Coach on Amazon, Roe reveals how data-driven insights and "magic plus logic" are reshaping American luxury fashion. He discusses why he believes gross margin is the best arbiter of brand health, how Kate Spade is following the Coach playbook for revival, and how a junior accounting class at Haslam set him on the path to running a now-focused multi-billion luxury empire centered on Coach and Kate Spade.

Monica sits down with Jim Farley, CEO of Ford, for an unfiltered conversation about leading one of America’s most iconic companies. They discuss what it takes to run a $200 billion company with 180,000 people, why racing cars is still his “yoga” despite running a Fortune 20 company, and how his focus has transformed from loving cars to developing people. Jim opens up about his famous cousin, Chris Farley, and the addiction recovery center he built in his memory, the forever inspiration of his grandfather who worked in a Ford factory, and why Ford’s growing Dearborn campus remains ground zero for America’s car company after 120 years.

Monica sits down with Caryn Seidman Becker, CEO of CLEAR, for an unfiltered conversation about building a trusted platform for identity verification with cutting edge technology in travel, workforce, and healthcare. They discuss the moments that matter—taking calculated risks, recovering from setbacks, and why the best leaders never stop learning.

Monica sits down for a rare 1:1 with Jamie Dimon, CEO of JPMorgan Chase, for an unfiltered conversation. As the leader of the world’s largest bank, Jamie opens up about managing in the midst of geopolitical and economic challenges, getting fired at Citigroup and being jobless for a year, and facing death two times. This is Office Hours at its finest: personal, revealing, and packed with insights you won’t find in any corporate report or business textbook.

Office Hours are in session with former Wall Street Journal reporter and corporate executive Monica Langley. In this leadership podcast, Monica sits down for unfiltered conversations with the sharpest minds in business–CEOs, founders, and innovators– at the intersection of today’s top business trends and current events. These executive interviews reveal defining moments and hard-won lessons that have shaped their way to the top. Monica brings relentless curiosity into intimate conversations in this business podcast that are only possible because of her tenure as a trusted confidant to and chronicler of leaders of the world’s largest companies.