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In this episode of Unfiltered, Dylan Scroggins is joined by Casey Howe, Principal of Howzer Property Management in Massachusetts, about bringing a software and enterprise sales mindset into the property management industry. After spending nearly a decade building and leading sales teams in the SaaS and data management space, Casey entered into the property management world in 2018. He shares how his technology background helped him identify opportunities to improve service, why he chose to focus on small and midsize investors, and how his company rebuilt its business by focusing on the right clients, client retention, and financial performance. Casey also explains why customer success deserves more attention in property management, how his team uses AI to improve owner reporting, and why he believes operators shouldn't feel pressured to be early adopters of every new technology. Looking ahead, he discusses AI-driven price compression, the growing importance of operational efficiency, and the potential for increased consolidation among smaller property management companies.   Links Casey on LinkedIn - /  Casey Howe | LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter  Chapters   00:00 — Introducing Casey Howe and the Northeast property management market 01:45 — From software sales to property management 05:14 — Why property management fit recurring revenue and technology 09:22 — Focusing on triple-deckers and scattered-site multifamily 10:15 — Letting go of 350 doors to find better-fit clients 17:03 — Applying enterprise sales skills to property management 21:23 — Making customer success a competitive advantage 27:12 — Defining Hauser's ideal customer profile 30:42 — Taking a measured approach to technology adoption 35:43 — AI, price compression, and the future of property management   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins talks with Matt Nicklin, Founder and Managing Broker at One Source Real Estate, about growing a property management company to around 200 doors through a combination of organic growth, acquisitions, and strong operations. Matt shares how he went from a background in technology to property management, why acquiring smaller operators can be an effective growth strategy, and what he looks for when taking over another company's book of business. He also discusses the importance of building the right team, putting people in the right seats, and knowing when an operator needs to stop doing everything themselves. They also discuss the changing property management market, the decline of traditional "intentional investors," the rise of accidental landlords, and why operators need to adapt their ideal customer profile as market conditions change.   Links Matt  on LinkedIn - /  Matt Nicklin | LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter  Chapters   00:01 — Introducing Matt Nicklin and One Source Real Estate 01:41 — Growing a 200-door property management business 03:25 — Building the right team and hiring for fit 05:37 — Acquisitions as a growth strategy 08:43 — From tech to property management 09:23 — AI tools improving leasing and operations 12:43 — The path from 200 to 300 doors 13:53 — Shifting from investors to accidental landlords 17:42 — What excites—and concerns—Matt about the industry 24:18 — How property management changes you as a leader   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins talks with Declan McGonigal, CEO of myBeach Vacation Rentals in Myrtle Beach, South Carolina, about building a property management business across both the long-term and short-term rental markets. Declan shares how he got into property management, grew his vacation rental portfolio from just a handful of properties to more than 80, and later acquired a long-term management company that now manages around 285 properties. He explains why the two sides of the business operate with completely different teams, technology, and day-to-day demands. They also dive into the realities of running a highly seasonal short-term rental market, the challenges of relying on platforms like Airbnb, and why property managers need to turn platform guests into direct customers. Declan breaks down when short-term rentals can be a strong revenue opportunity, when the investment may not be worth it, and what owners need to consider before converting a property. The conversation also explores AI, including where Declan is already seeing meaningful results, why short-term rentals are harder to automate, and why chasing every new AI tool can become a distraction from the biggest bottleneck in your business.   Links Declan on LinkedIn - /  Declan McGonigal | LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  Matt on LinkedIn -  / Matt Speer | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter  Chapters   01:50–03:58 — From Engineering to 80+ Vacation Rentals 05:34–06:35 — The Airbnb Dependency Problem 07:16–09:14 — Why Airbnb and Zillow Want to Own the Customer 09:43–12:14 — Short-Term vs. Long-Term: Two Different Ball Games 12:33–13:16 — Why Property Managers Love College Guests 19:09–20:59 — When a $1.5M Property Isn't Worth Going Short-Term 22:42–24:23 — Why AI Is Easier to Implement in Long-Term Rentals 25:00–26:09 — AI Can Be a Great Distraction 26:57–30:36 — How Property Management Changed Declan 32:18–32:36 — The Future of Property Management: "Disrupted"   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins talks with Katie Linkous, President of Freedom Investment Group, about building a multi-company real estate business while keeping people at the center of property management. Katie shares her journey from working as an ICU nurse to becoming a real estate investor and leader of five companies. They dive into how Freedom Investment Group has built a business around property management, construction, brokerage, and nonprofit housing initiatives, including their work providing housing for people facing barriers to traditional housing. Katie also shares how her team approaches accountability, company culture, and creating a better experience for owners, tenants, and employees. The conversation also explores AI and technology, including how Freedom Investment Group uses tools like Claude and Rent Engine to increase capacity and give their team more time to focus on the "people things." Katie discusses the changing property management landscape, the importance of proving the value of professional management, and why she sees the future of the industry as an opportunity.   Links Katie on LinkedIn - /  Katie Linkous | LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter    Chapters   0:00 — Why property management can change people's lives 2:16 — Family, parenting, and working together 5:05 — Building a business across property management, construction, and housing 9:01 — The nonprofit's housing mission and flexible management approach 12:37 — From intensive-care nursing to real estate entrepreneurship 17:09 — Putting people at the center of property management 21:36 — Creating a workplace culture built on accountability and care 25:59 — Using AI and technology to free teams up for human work 31:02 — Where the property-management industry is headed 34:21 — How the work has deepened Katie's empathy   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins is joined by Tony Cline, founder of Onyx Property Management Coaching, to talk about the lessons he's learned from building, scaling, and eventually selling a multi-state property management company. Tony shares how he went from managing roughly 30 doors to building a 330-door portfolio, expanding into six states, and navigating the challenges that come with growth, acquisitions, and leadership. He also draws on his experience as an ultra-runner to explain resilience, getting comfortable with discomfort, and pushing beyond the limits you put on yourself. They also dive into AI, founder bottlenecks, delegation, client selection, and what it really takes to build a business that can operate without the owner being involved in every decision.   Links Tony on LinkedIn - /  Tony Cline | LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter    Chapters   00:00 – From Property Management to Ultra Running 03:15 – How Tony Got Into Property Management 06:40 – Building Systems Around 30+ Doors 10:35 – Knowing Which Clients You Should Work With 14:20 – The Reality of Growing Through Acquisitions 18:05 – How AI Will Change Property Management 22:00 – The Founder as the Biggest Bottleneck 25:00 – Stop Being the Genius, Become the Conductor 28:43 – Your Business Will Never Outgrow Your Capacity 31:30 – The Championship Formula for Scaling a PM Business   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode, Dylan Scroggins is joined by Thomas Perfect, CEO of Uplift Property Management, to discuss his journey from running a 75-unit operation out of a small trailer to scaling the business to more than 1,000 doors. Tommy shares the leadership lessons that shaped his growth, the importance of building trust within a team, and how strategic staffing and performance-based equity helped create a culture focused on long-term success. They also explore the role of technology and AI in the future of property management, why thoughtful adoption matters more than chasing every new tool, and how trust and communication are becoming increasingly important in a rapidly changing industry. Tommy offers practical insights into building a resilient business, attracting top talent, and preparing property management companies for the next wave of industry disruption. Links Thomas on LinkedIn - / Thomas Perfect | LinkedIn Dylan on LinkedIn - / Dylan Scroggins | LinkedIn PropertyManagement.com - https://propertymanagement.com/ The Kalmar Group - https://thekalmargroup.com/pm Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 00:01 — Intro to Tommy Perfect and Uplift Property Management 02:39 — How Tommy got started in property management 03:40 — Growing Uplift from a trailer to 1,000+ units 04:46 — The surprising story of how Tommy got hired 06:54 — Rapid growth from 75 to 550 doors overnight 09:24 — Staffing through explosive company growth 11:48 — The path from employee to 50% owner 13:23 — EOS, delegation, and Tommy's role as visionary 16:21 — AI, vibe coding, and guardrails for the future 22:09 — Generational change, trust, and why the market is shifting Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins talks with Mo Hashem, Visionary of Flat Fee Landlord, about what it takes to build and scale a property management company across multiple markets. Mo shares how Flat Fee Landlord grew from Northern Virginia into the Texas Triangle, why Texas became a key market for the company, and how people, processes, EOS, and remote leadership have helped the business manage 600+ units across two regions. The conversation also dives into some of the biggest questions facing property management today: AI, private equity, changing market conditions, and the risk of turning property management into a commodity. Mo explains where AI is already changing the way his team operates, why some roles no longer need to be replaced, and why he believes the companies that succeed will be the ones that continue creating real value for their clients.   Links Mo on LinkedIn - /  Mo A. Hashem| LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter    Chapters   03:00 — Building Flat Fee Landlord 06:00 — Why Texas? 09:00 — Scaling Across Markets 11:30 — People, Processes & Remote Leadership 14:30 — The EOS Structure 16:30 — The Current Houston Market 18:11 — AI, VC/PE & the Future of PM 22:04  — AI Becoming a Commodity 25:00 — Building a Generational Business 28:00 — Lessons From 15 Years in Property Management   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins is joined by Stacey Salyer, an acquisition strategist from Bellingham, Washington, to discuss the strategies behind successful growth and acquisitions in property management. Drawing from her experience and industry insights, Stacey shares how operators can approach acquisitions more strategically and build stronger businesses through intentional growth. They explore the role of relationships, acquisition strategy, and industry knowledge in creating opportunities for property management companies. Stacey also shares insights into what operators should consider when evaluating growth opportunities and how having the right strategy can make the difference between simply growing and building a stronger, more sustainable business. This conversation offers practical insights for property management owners and operators looking to better understand acquisitions, identify opportunities, and approach growth with a more strategic mindset. If you're thinking about expanding your property management business or simply want to better understand the acquisition side of the industry, this episode is worth a listen.   Links Stacey on LinkedIn - /  Stacey Salyer| LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  Matt on LinkedIn -  / Matt Speer | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter    Chapters   0:53 — Stacy's origin story in property management 1:51 — Buying 370 doors at the start of COVID 3:58 — Growing from 200 to over 500 doors overnight 7:48 — Why acquisitions are heating up right now 8:05 — AI's impact on smaller PM companies 11:17 — The hot take: 100–300 door owners may be at risk 13:20 — How Stacy teaches people to build an acquisition engine 19:55 — The biggest mental hurdle: fear of buying 26:25 — How sellers should prepare 12–24 months out 35:16 — Favorite tools, podcasts, and the future of PM   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins sits down with Stephen Glover, CEO, owner, and principal broker of Peak Property Management, to discuss why growing a property management company isn't always about adding more doors. With nearly 1,500 rental units and a 45-person team, Stephen shares how turning down more than 4,000 units helped Peak protect its service, culture, and long-term growth. They explore how Peak built a boutique brand around selectivity, trust, and strong relationships, along with the leadership systems that keep a growing team aligned. Stephen also shares how EOS, intentional hiring, and a focus on creating better "experiences" instead of simply following processes have shaped the company's approach to tenants, owners, and vendors. From building a strong investor community in Richmond to navigating acquisitions and developing future leaders, this conversation offers practical insights for property management owners looking to grow without sacrificing the people and culture behind the business.   Links Stephen on LinkedIn - /  Stephen Glover | LinkedIn  Dylan on LinkedIn -  /  Dylan Scroggins | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter    Chapters 2:36 — His background in fitness and special operations team-building 3:25 — How he got offered a partnership and became an owner 5:37 — Turning down thousands of units to protect growth quality 6:32 — Why selective growth helped them build a strong reputation 8:38 — Building a product that everyone wants, but not everyone can have 12:45 — Brand, quality merch, and why they don't want to look cheap 21:40 — Leadership development and why building the right team was survival 31:59 — Reframing processes as "experiences" instead of just workflows 35:29 — The biggest opportunity and risk: AI in property management   Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

AI is about to change property management but not in the way most operators think. In this episode, Matt Speer is joined by Blake Mohseni, Founder & CEO of Rising Tide, to unpack why the biggest opportunity isn't replacing people, but removing the repetitive work that keeps teams from focusing on owners, tenants, vendors, and growth. Blake shares his approach to using executive assistants, SOPs, automation, and EOS to identify where businesses are losing time and where AI can create real leverage. He also explains Rising Tide's federation model, which helps strong property management companies grow while preserving their brands, teams, and existing systems. If you're a property management owner or operator trying to figure out how to adopt AI without losing the human side of your business, this episode offers a practical look at where automation can create capacity and accelerate growth. Find Blake at Rising Tide HQ: Website: risingtidehq.com Email: [email protected]   Links Blake on LinkedIn - /  Blake Mohseni | LinkedIn  Matt on LinkedIn -  / Matt Speer | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  The Kalmar Group -  https://thekalmargroup.com/pm   Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter    Chapters   0:00 — Matt explains the time drain from email and scheduling 1:30 — Blake reframes the conversation around leverage 4:10 — AI as a canary in the coal mine for repeatable work 7:44 — Engineering loops and how to start using them 10:37 — The real value in property management is relationships 11:45 — EOS is still manual and full of repeatable workflows 25:04 — Blake explains Rising Tide as a federation, not a roll-up 28:59 — AI as an accelerant for growth, not just cost-cutting 43:52 — The Lab and the free AI consulting model 59:48 — "Service" as the one-word future of property management Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins sits down with Josh Sterling, Chairman of Epic Property Management, to discuss how he went from buying his first rental property with 0% credit cards during the Great Recession to building a portfolio of more than 1,600 doors across Southeast Michigan. Josh shares the systems, operational strategies, and leadership principles that helped Epic scale beyond the common growth plateau many property management companies face. From developing custom software and embracing automation to building specialized teams and reducing resident turnover, this conversation is packed with practical insights for property management business owners looking to grow efficiently. If you're managing 100 doors or 10,000, this episode explores why efficiency *not just door count* is the key to building a scalable and profitable property management company. Links Josh on LinkedIn - / Josh Sterling | LinkedIn Dylan on LinkedIn - / Dylan Scroggins | LinkedIn PropertyManagement.com - https://propertymanagement.com/ The Kalmar Group - https://thekalmargroup.com/pm Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 0:02 – Intro and welcome to Josh Sterling 1:53 – Josh's origin story: airline pilot to property management 3:20 – Starting with one house and growing to 1,200 owned units 5:43 – The three buckets of real estate and how Epic is structured 10:27 – AI, custom software, and the 300-unit growth plateau 12:02 – How Spark connects the operation and automates workflows 15:09 – Real-time turnover tracking and cutting turnover time nearly in half 20:11 – Leadership structure, specialization, and giving teams autonomy 24:44 – Why property management is harder now and where the industry is going 27:03 – Why turnover is Josh's top priority and how Epic minimizes it Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode, Dylan Scroggins is joined by Engelo Rumora, a self-made entrepreneur who moved from Australia to Toledo and built a thriving real estate and property management business. Engelo shares how his journey from flipping more than 50 houses a year to running a lean, highly efficient operation shaped his approach to building a business designed to withstand economic downturns. They also explore how Engelo transformed property management from a business he once disliked into a scalable, recession-resistant operation by implementing SOPs, leveraging technology, and building the right team. Engelo offers insights into high-performance branding, bold marketing strategies, and the importance of creating a memorable presence in a competitive market—all while building a business that provides greater freedom and long-term sustainability. Links Engelo on LinkedIn - / Engelo Rumora | LinkedIn Dylan on LinkedIn - / Dylan Scroggins | LinkedIn PropertyManagement.com - https://propertymanagement.com/ The Kalmar Group - https://thekalmargroup.com/pm Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 1:34 — Angelo explains how he started as a laborer in Australia and got into real estate. 2:38 — He describes moving to the U.S. after spotting the Ohio real estate opportunity. 3:09 — He talks about scaling fast, burning out, and shifting focus. 5:35 — Why he initially hated property management. 6:25 — Property management is recession-proof and predictable once scaled. 12:35 — The team's current focus on SOPs, systems, and AI automation. 18:45 — Why branding matters and how he approaches it intentionally. 21:16 — Relationship building, SEO, and how he generates leads. 25:42 — His concern about AI and a potential "race to zero" in property management. 32:40 — How property management changed him, especially patience and toughness. *This was a lively conversation that included some stronger language, be wary of kids around when listening! Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

Matt Speer sits down with Allison DiSarro, Vice President at Enterprise Bank & Trust, to discuss how building strong relationships, understanding industry-specific needs, and leveraging data can help property management companies improve customer loyalty and long-term growth. Allison shares how Enterprise Bank & Trust has built a customer-first approach rooted in trust, operational excellence, and a deep understanding of the property management industry. They also explore how proprietary data like the Vendor Performance Index (VPI) is helping identify high-performing property managers, why thoughtful AI integration is shaping the future of banking, and how security and compliance remain critical as technology evolves. From simplifying systems and improving communication to building lasting partnerships, this conversation offers practical insights into how strategic banking relationships can help property management businesses become more resilient, competitive, and prepared for the future. Links Allison on LinkedIn - /  Allison DiSarro | LinkedIn  Matt on LinkedIn -  / Matt Speer | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/  Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter  Chapters 0:00 — Sets up the conversation for the episode. 2:58 — Introduction of Allison DiSarro and the New Orleans conference context. 4:44 — Allison shares her background and how she got into banking. 6:54 — How Enterprise got started serving property management and why deposits matter. 10:49 — The learning phase with auditors, attorneys, and regulators. 14:30 — "Bankers 101" explanation of deposits, earnings credits, and bank strategy. 19:37 — Discussion shifts to the future of property management and Al. 29:30 — Enterprise's approach to Al: intentional, methodical, and not "figuring it out as we go." 30:00 — The Vendor Performance Index, NPS, and why the data matters.  52:26 — Lightning round: favorite app, book recommendation, and one-word future of banking. Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

Matt Speer welcomes Alex Zweidoff, CEO of ClearLead Digital, to discuss why SEO has become one of the most important growth drivers for property management companies—and how AI is changing the future of search. Drawing on insights from auditing more than 350 property management websites, Alex explains the most common issues preventing companies from ranking online and the foundational strategies that drive long-term visibility and lead generation. They also explore how AI-powered search is reshaping digital marketing, why technical SEO and website health matter more than ever, and how property managers can avoid costly mistakes that hurt their online presence. From improving site performance and content strategy to preparing for the next generation of AI-driven search, this conversation offers practical insights for building a stronger digital presence and staying ahead in an increasingly competitive market. Download the PM SEO Report at PMSEOReport.com to see how your website stacks up and get actionable insights straight from the industry's best. Don't let your business go invisible — the future favors those who act now. Links Alex on LinkedIn - / Alex Zweydoff, MPM®, RMP® | LinkedIn Matt on LinkedIn - / Matt Speer | LinkedIn PropertyManagement.com - https://propertymanagement.com/ Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 0:00 — Turning point: realizing the industry was not doing SEO correctly 2:45 — Learning SEO through hands-on website performance improvements 3:31 — Why property management SEO should target owner intent, not tenants 4:30 — How industry expertise improves website content strategy 7:09 — Key audit findings: weak website health and low domain authority 10:25 — Why poor SEO results are usually a strategy problem, not a budget problem 13:17 — SEO vs. Google Ads: compounding long-term value versus paid traffic 16:09 — Why SEO takes months before meaningful results appear 21:13 — How AI search depends on strong SEO foundations 26:10 — Why property management websites will become invisible without SEO and AI optimization Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode, Matt Speer sits down with Lindsay Liu from Super to discuss how AI-powered voice technology is reshaping the property management industry. Lindsay shares how conversational AI is helping property managers improve responsiveness, automate after-hours calls, triage maintenance requests, and deliver a better experience for both residents and owners. They also explore the surprising findings from secret shopping 100 property management companies, why nearly half of all incoming calls go unanswered, and how AI is helping operators capture more leasing opportunities, reduce missed calls, and create seamless customer interactions. From integrating AI with existing workflows to preparing for the future of customer communication, this conversation highlights why voice AI is quickly becoming a competitive advantage for modern property management businesses.   Links Lindsay on LinkedIn - /  Lindsay Liu | LinkedIn  Matt on LinkedIn -  / Matt Speer | LinkedIn  PropertyManagement.com -  https://propertymanagement.com/    Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter    Chapters 00:00 — Introduction: Why Property Management Is Missing Calls 03:13 — The Story Behind Super and the Need for AI Voice 07:13 — The Hidden Cost of Unanswered Calls in Property Management 10:31 — Secret Shopping 100 Companies: What the Data Revealed 17:43 — How AI Voice Handles Leasing, Maintenance, and Owner Calls 22:57 — Where AI Fits: Automation vs. Human Support 25:04 — The Future of Conversational AI and Connected Systems 29:57 — Why Property Management Is the Perfect Industry for AI 31:33 — AI Ethics, Legal Considerations, and Building Trust 36:29 — Final Thoughts, Favorite Resources, and the Future of AI    Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.