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Watch this episode on YouTube! I hate meetings that waste my time. But there's one meeting I refuse to skip: my weekly meeting with our admin leadership team. Recently, I tried to book my son's birthday party at a play place. I was ready to pay, but the manager told me to go home and book online instead. Ten minutes later, I'd talked myself out of the purchase entirely. It made me wonder how often private practices lose clients because of small front-desk decisions the owner never hears about. That's why I believe regular team meetings and effective communication are essential to keeping your practice running smoothly. In this episode, I'm sharing the EOS-inspired meeting framework we use at Thriving Child Center to align our business priorities, solve problems, and strengthen our CEO mindset. You'll learn: Why team meetings can prevent costly mistakes and improve the client experienceHow effective communication helps your admin understand the reasoning behind your expectationsHow to keep your business priorities visible and your team accountableWhy developing a CEO mindset means creating systems for solving problems instead of constantly putting out fires I'll also share how one meeting helped us uncover why our reported rebooking rate had dropped to 28% and make changes that improved results the following week. Good team meetings aren't about adding more work. They're about making the work you're already doing more effective. When you prioritize effective communication, your team can make better decisions, stay focused on your business priorities, and take ownership of their responsibilities. And that's the kind of CEO mindset that helps a practice thrive. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! I spent months working toward a business that wouldn't need me involved in every little decision. And now that I've finally gotten there, I've discovered something unexpected: I'm really bad at leaving it alone. In fact, I managed to drive my entire leadership team crazy this week. After months of restructuring our leadership team, building dashboards, creating automations, hiring, and moving into new office space, Thriving Child Center is finally running smoothly. But developing a CEO mindset doesn't automatically make stepping back easy. Instead of enjoying the breathing room, I jumped into our team's Voxer conversations and started offering solutions to problems nobody had asked me to solve. And I made everyone's jobs harder. In this episode, I'm sharing what this experience taught me about delegation skills, shifting business priorities, and the surprisingly uncomfortable transition from building a business to letting it run. I talk about: Why developing delegation skills means resisting the urge to solve problems you're no longer responsible forHow the CEO mindset changes when your team no longer needs your constant involvementWhy reassessing your business priorities is essential when you finally have more timeWhat I've learned about business and investing in systems, people, and leadership that can operate without me Here's the uncomfortable truth: when I jump into every conversation, my opinion carries more weight simply because I'm the owner. I crowd out other ideas, waste my team's time, and accidentally teach capable people to depend on me. That's not the outcome I wanted from all my work on delegation skills. Now I'm asking myself where my time actually creates the most value. For me, that means more networking, content creation, strategic thinking, and maybe even taking better care of myself. It's a different way of approaching business and investing in the future of my practice. Instead of spending my energy on day-to-day problems, I can focus on opportunities that only I can pursue. The next stage of my CEO mindset is learning that being less essential to daily operations is actually a sign of success. If you're reconsidering your business priorities after a season of intense growth, I hope this episode helps you recognize when it's time to step back. Because sometimes the most valuable thing you can do for your business is give your team room to succeed. And when it comes to business and investing, sometimes the hardest part of building something sustainable is trusting what you've already built. LET’S CONNECT: Here’s where to connect with me! Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! One of the questions I get asked most often is how I keep 20 clinicians busy in a completely private-pay group practice, especially when so many therapists are struggling to fill their caseloads. When practice owners ask me how to find private pay clients, they usually expect me to talk about SEO, Google Ads, networking, or website strategy. And yes, those things matter. But there's another piece of the puzzle that I think gets overlooked. Recently, I noticed that nearly all of our clinicians were getting busier except one. She was an excellent therapist with a strong specialty, so why weren't clients booking with her? The answer revealed something important about how to attract clients that goes far beyond marketing. In this episode, I'm sharing the client-matching strategy we use at Thriving Child Center and why effective communication between clinicians and our admin team makes such a difference. I talk about: Why effective communication with your intake team can make or break a clinician's caseloadWhat prospective clients actually want to know before choosing a therapistHow to make your website and intake conversations more personal and compellingWhy understanding your clinicians is one of the most valuable therapist resources for growing a group practice When you're figuring out how to find private pay clients, it's easy to focus entirely on bringing more inquiries through the door. But what happens after someone reaches out matters just as much. Knowing how to attract clients means understanding what makes each clinician uniquely valuable and helping prospective clients recognize the right fit. That's why I prioritize effective communication about each therapist's personality, approach, and strengths. It's also why I believe some of the best therapist resources are the relationships and conversations that help your team truly understand one another. If you're wondering how to find private pay clients or how to attract clients who are excited to work with your clinicians, this episode will help you rethink your matching process. You don't necessarily need more marketing. Sometimes you need to better communicate the value that's already inside your practice. And as you grow, don't overlook the human connections that make your clinicians successful. Those relationships may be among your most important therapist resources LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! Business is a gamble. I’m constantly making investments, trying new strategies, and taking risks in my own practice. And as a consulting client, you’d probably come to me at some point and say, “Leah, I’m scared. What if this decision doesn’t work?” I wouldn’t tell you not to do it. But I also wouldn’t tell you everything will magically work out. Instead, I’d walk you through the same business decision-making framework I use myself. In this episode, I’m sharing the risk management process I use when I’m facing a scary decision – and the questions I ask when someone I’m working with needs help deciding whether a risk is actually worth taking. I talk about: Why your risk management process should include running the real numbersWhy a strong CEO mindset doesn’t mean assuming everything will work outHow better business decision-making can help you trust yourself instead of constantly looking for reassurance I’ve made decisions that worked incredibly well, and I’ve made decisions that cost me money. That’s part of business. Developing a CEO mindset means accepting that uncertainty while still making thoughtful, informed choices. And that’s ultimately what I want for every consulting client I work with. I don’t want you dependent on me to make every decision. I want to help you develop your own risk management process so you can evaluate opportunities and decide what makes sense for your business. Strong business decision-making isn’t about eliminating risk. A CEO mindset isn’t about becoming fearless, either. It’s about understanding the risk you’re taking, what you stand to gain, what you could lose, and what you’ll do if things start going wrong. Whether you’re currently a consulting client or simply wish you could bring your scary business decision into a session with me, this episode gives you the framework I’d use to help you think it through. LET’S CONNECT: Here’s where to connect with me! Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! I’ve heard practice owners say it’s impossible to make money in mental health or that you can’t be profitable until your group practice reaches a certain size. That hasn’t been my experience. Over 10 years of practice ownership, I’ve maintained business profit at every stage of Thriving Child Center, from seeing clients on Saturdays while working full-time to running a multi-seven-figure group practice today. In this episode, I’m walking you through how I did it and the practice management decisions that helped me protect profitability as I grew. I talk about: The important difference between revenue and business profitHow I knew when it was finally time to invest in admin supportWhy your expenses need to grow intentionally as you scale your businessWhy practice ownership should financially compensate you for the risk and responsibility you take on One of the biggest lessons I’ve learned about practice management is that growth is a balancing act. Delegate too early, and you can take on expenses your practice can’t comfortably support. Wait too long, and you can become overwhelmed and turn yourself into the bottleneck. If you want to scale your business, don’t get distracted by impressive revenue numbers. Your practice can bring in a lot of money while leaving very little for you to actually take home. For me, protecting business profit has meant knowing when to invest, when to keep doing the work myself, and when the practice was financially ready for the next stage of growth. Good practice management isn’t about growing as quickly as possible. And successful practice ownership isn’t about earning the biggest revenue number you can advertise. The goal is to scale your business in a way that allows the practice, and you, to remain financially healthy. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! There’s a version of private practice ownership we see all over social media: set up your systems, make money while you sleep, and run your business from a beach somewhere. But that’s not the full reality of practice management at least not all the time. I’m recording this episode on Labor Day because I’m currently in a season of growth and working harder than I normally do. And I want to talk about why that doesn’t automatically mean something has gone wrong. In this episode, I’m sharing what I think good healthcare practice management actually looks like when you account for the natural seasons of business ownership. Sometimes you’re building, growing, or solving a problem, and that requires more of you. Other times, your systems are established and you can step back. Knowing the difference is an important part of avoiding entrepreneur burnout. I talk about: How I think about growth seasons versus periods of stabilityWhy sustainable practice management requires knowing when you’re sprinting and when you’re running a marathonHow healthcare practice management changes as your team and systems growThe therapist resources and support that can help when you can’t see a path out of constant hustle There’s nothing inherently wrong with working hard when you know what you’re working toward. The bigger concern for entrepreneur burnout is when the hustle never ends, and you can’t identify what needs to happen for things to ease up. Good practice management isn’t about avoiding hard work entirely. And good healthcare practice management isn’t about building a business you never have to touch again. It’s about creating something sustainable enough that intense seasons can eventually give way to easier ones. If you’re in a growth season right now, the right therapist resources can help you determine whether you’re experiencing a temporary sprint or whether something in your business needs to change. Entrepreneur burnout shouldn’t be your permanent operating model, but working hard for a season doesn’t necessarily mean you’re doing it wrong. Use the therapist resources available to you, be realistic about the season you’re in, and keep building toward a practice that can eventually give you more space. LET’S CONNECT: Here’s where to connect with me! Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! There are two extremes I see practice owners fall into when it comes to their business systems: micromanaging every detail or delegating something and never looking at it again. Neither works particularly well. In this episode, I’m sharing what I’ve learned about finding the middle ground. Effective delegation means your business can function without you constantly being in the weeds, but it doesn’t mean you should completely disconnect. Developing a CEO mindset means knowing when to step away and when it’s time to step back in for quality control. I talk about: Why even well-designed business systems naturally drift over timeHow client complaints, onboarding numbers, and projected revenue can reveal problemsWhy effective delegation still requires periodic check-insWhy quality control can uncover problems with training, processes, or systems before they get bigger I also share the story that inspired my “walk the halls” approach: touring office buildings with a friend who owned them and watching him discover issues he never would have known about if he hadn’t physically walked through his own properties. It reminded me how important it is to occasionally do the same thing inside our practices. The CEO mindset isn’t “set it and forget it.” Your job is to create strong business systems, practice effective delegation, and then check back in often enough to know whether what you designed is actually happening. You don’t need to be paranoid, and you don’t need to inspect everything every day. But you do need enough quality control to make sure your vision matches what your clients and team are actually experiencing. That balance is part of developing a stronger CEO mindset, getting out of the weeds without losing sight of what’s happening on the ground. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

When you're growing a group practice, bringing on another clinician isn't just about finding someone with the right credentials. The people you bring into your practice become part of its reputation, which is why hiring therapists is one of the most important decisions you make as an owner. In this episode, I share how I approach hiring therapists at Thriving Child Center, starting with a question I think practice owners sometimes skip: What are you actually trying to build? Before you scale your business, you need a clear vision for the services, quality of care, and company culture, you want your practice to be known for. In this episode, I talk about: How I evaluate whether a clinician aligns with our company culture, and core valuesHow to determine whether you can realistically market and fill a new clinician's scheduleWhat I learned from launching a new service that completely floppedWhy your infrastructure and therapist resources need to be ready for growth If you want to scale your business, growth for growth's sake isn't the goal. You need the right people, enough referrals, the right systems, and the capacity to support them. Sometimes the best way to grow is to hire someone who fits what you already do while bringing an additional skill set you can expand into over time. Ultimately, hiring therapists should move you closer to the practice you actually want to own. Your company culture, your systems, and your therapist resources should support that vision rather than forcing you to build around whoever happens to come along. If you're ready to scale your business, take the time to define what you're building first. The right therapist resources can support the process, but clarity about your vision will help you make hiring decisions you can feel confident about. LET’S CONNECT: Here’s where to connect with me! Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! When I started my practice 10 years ago, I had an incredible advantage: my parents had already spent decades running their own psychology practice. Their industry experience gave me perspective I couldn't have gotten from someone who had only been in business for a few months. But today, experience alone isn't enough. Our industry is changing so quickly that the person advising you also needs to understand what's happening right now. In this episode, I share what I look for when choosing a business coach or consultant and why relevant, current industry experience matters so much. I also explain why strategic thinking and shared values can be just as important as someone's resume, especially when you're deciding whose advice you want influencing your practice. In this episode, I discuss: Why I want a business coach who has actually done the work they're advising me onThe difference between deep experience and current industry experienceHow strategic thinking can help you approach problems differentlyThe therapist resources I use to stay current as our industry changes The right person isn't just someone who can give you more therapist resources or tell you what worked for them five years ago. I want a business coach who understands where the industry is today, brings the kind of strategic thinking I want to develop, and can help me find solutions that actually fit my goals. If you're looking for support as you grow your practice, be intentional about whose perspective you're inviting into your business. The best therapist resources can give you information, but the right guidance can change how you think about your problems entirely. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! When life gets chaotic, your business doesn't suddenly need less from you. Lately, I've been working roughly half-time hours with a full-time workload, which has forced me to get very clear about my business priorities and where my limited energy will have the biggest impact. In this episode, I'm sharing my approach to time management for entrepreneurs when there simply isn't enough time to do everything. Instead of trying to check off the entire to-do list, I use strategic thinking to identify the highest-return tasks that only I can do. It's the same kind of expert guidance I use with consulting clients who feel overwhelmed by everything competing for their attention. In this episode, I discuss: How I determine my highest-impact business prioritiesWhy time management for entrepreneurs isn't about getting everything doneHow strategic thinking helps me decide what deserves my attention right nowThe expert guidance I use to turn a big 90-day goal into manageable weekly actions If you're staring at a packed inbox and wondering where to begin, start with your business priorities. Better time management for entrepreneurs comes from knowing where you're going, using strategic thinking to identify what will actually get you there, and getting expert guidance when you need help finding that clarity. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube Free SEO Audit Tool Have a question or topic you want me to cover on the show? Tell me here! If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! I consider myself a pretty confident practice owner. I feel good about my finances, marketing, team, ethics, and most of the decisions I make. But apparently, my business confidence has one unexpected weakness: office couches. For the first time, I'm creating a dedicated Thriving Child Center office space that I'm actually responsible for designing. And suddenly, I'm questioning everything. This experience has become a real-time lesson in overcoming self-doubt and recognizing how even experienced practice owners can feel completely out of their depth when doing something new. In this episode, I discuss: Why setting up private counselling practice space brought up insecurities I didn't know I hadHow my experience with office space during COVID still affects the decisions I make todayWhy business confidence doesn't mean feeling confident about everythingThe two extremes my brain immediately jumped to when planning the new spaceWhy overcoming self-doubt sometimes means choosing the reasonable option instead of avoiding or over-investingHow the right therapy resources and outside perspective can help when a decision feels bigger than it actually isWhy a new challenge can shake your confidence even when you've successfully handled much bigger business decisions If you're setting up private counselling practice space or facing another milestone that suddenly has you second-guessing yourself, I hope this episode reminds you that uncertainty doesn't erase your business confidence. Overcoming self-doubt is part of doing something new, and having supportive therapy resources can help you step back and see the bigger picture. Whether you're setting up private counselling practice systems, spaces, or something completely different, you don't have to know exactly what you're doing the first time. Sometimes the best therapy resources are the ones that help you trust that you can figure it out. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! You're allowed to expect excellent work from the people you hire. As therapists, many of us are trained to prioritize empathy, soften difficult conversations, and give people the benefit of the doubt. But as CEOs, there are times when we need to evaluate results objectively. If I'm making an investment in my business, I need to see a return on investment, and that requires clear CEO communication, a thoughtful financial strategy, and a solid understanding of business and investing. In this episode, I share a recent experience where I received work that fell far below my expectations and the mindset shift that helped me give direct, respectful feedback. We talk about why therapists often struggle with setting business standards, how to evaluate return on investment instead of intentions, and why CEO communication is an essential leadership skill for every practice owner. In this episode, I discuss: Why CEO communication is different from therapeutic communicationHow I evaluate every investment based on return on investmentWhy a strong financial strategy helps you make better hiring decisionsHow business and investing require you to think like an owner, not just a clinicianHow improving your financial strategy helps you protect your time and money If you've ever hesitated to speak up because you didn't want to hurt someone's feelings, I hope this episode gives you permission to lead differently. Better CEO communication, a stronger focus on return on investment, a practical financial strategy, and greater confidence in business and investing will help you make better decisions and build a stronger business. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! What if your practice is already profitable, but you're too afraid to enjoy it? I've noticed that many successful practice owners are generating business profit, yet they're hesitant to actually move that money into their personal accounts. In this episode, I unpack why that happens, how it affects your confidence as a business owner, and why it may be time to reset your mindset around money. I'll share the common fears that keep therapists from paying themselves, the financial strategy I use to make thoughtful decisions about profit, and why business and investing become much more accessible once you allow yourself to benefit from the business you've built. In this episode, I discuss: Why so many therapists struggle to take home their business profitThe psychological barriers that make it hard to reset your mindset around moneyHow a simple financial strategy can help you pay yourself with confidenceWhy leaving too much money in your business can create new problemsThe connection between business and investing and long-term financial freedom If you've been avoiding your numbers or leaving your business profit sitting in your business account, this episode is your invitation to reset your mindset. With the right financial strategy and a healthier approach to business and investing, you can build a practice that supports both your clients and the life you want outside of work. RESOURCES MENTIONED IN THIS EPISODE: Episode 8: Overdrawing My Account 6K Taught Me How to Build a Financial Tracking System The Bad Therapist Podcast LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

Watch this episode on YouTube! Business problems are inevitable, but they don't have to be overwhelming. Over the years, I've realized that the same clinical Skills I use with therapy clients are the ones that help me navigate difficult moments as a business owner. Instead of reacting with panic, I've learned to gather information, regulate my emotions, and focus on business problem solving one step at a time. In this episode, I share how I approach business challenges through a clinical lens, why that mindset has made me a calmer and more effective leader, and how the right therapy tools can help you solve problems with more confidence. Whether you're navigating staffing issues, marketing setbacks, or unexpected obstacles, these are the same strategies I use as a therapist business coach to help practice owners move forward. In this episode, I discuss: • How clinical Skills can make difficult business decisions feel less overwhelming • My framework for effective business problem solving when challenges arise • Why gathering information before reacting leads to better outcomes • How I use the same therapy tools in business that I use in clinical work • Why every practice owner benefits from thinking like a consultant instead of a critic • The importance of building a network and seeking support from a therapist business coach when you're stuck • How solving today's problems often creates stronger systems for tomorrow If business challenges have been weighing on you, I hope this episode reminds you that you already have many of the clinical Skills you need. With thoughtful business problem solving, practical therapy tools, and the right therapist business coach in your corner, you can navigate difficult seasons with confidence and come out stronger on the other side. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts

If you asked me a few years ago whether every practice owner needed a dashboard, I probably would have said no. I built a successful practice long before I had one. But today, my CEO Dashboard is one of the most valuable tools I use because it helps me understand the health of my business in just a few minutes each week. In this episode, I pull back the curtain on the KPI dashboard I review every Monday, the business metrics I pay the closest attention to, and how those numbers help me spot problems before they become expensive. I'll also share the expert guidance I give consulting clients when they're deciding which numbers actually belong on their own dashboard. In this episode, I discuss: • The business metrics I review every single week • Why my CEO Dashboard starts with projected revenue • The key pieces every KPI dashboard should include • The expert guidance I give practice owners building their first dashboard • How a simple CEO Dashboard can help you make better business decisions If you want to build a smarter KPI dashboard, focus on the right business metrics, and create a CEO Dashboard that helps you lead with confidence, this episode shares the expert guidance I use in my own practice every week. LET’S CONNECT: Join the Worth It newsletter! Watch on Youtube If you're interested in working with me, please reach out to my direct email at [email protected] or schedule a 20-minute free consultation. Listen to The Educated Parent Podcast My practices: Thriving Child Center PCIT Experts