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You don't need all the tools, all the gadgets to be good. You need the right tools for the treatment you are offering. Dr Alessandro De Viggo has been using CEREC for over 30 years. He was the second patient ever to receive CEREC inlays in 1986, opened his practice in 1990 with two CEREC 1 machines, and has placed more than 30,000 chairside restorations. In this conversation with Simon, he unpacks what that teaches you about materials, protocol, and why simplicity beats complexity every time. They go deep on why CEREC was controversial when it launched, how the island of ceramic in a sea of composite actually taught us how adhesion works, and why enamic is still the only truly minimally invasive CAD CAM material. Alessandro explains why he works alone 90% of the time without an assistant, why moving around the patient changes everything, and why he lifts both hands when he preps to protect his back. He covers the role of 3D printing versus milling, why long term temporaries are not the same as permanent restorations, and why opacity and post processing are still issues with printed crowns. They also talk about why prevention should be monetizable, why dentists are bad communicators, the psychology student versus dental student wellbeing study, why the profession is becoming female, dental tourism and Turkish teeth, DSOs pushing dentists to drill more, scientific misinformation flooding the internet to block AI development, and why his AI telephone assistant has more empathy than most receptionists. Chapters 00:00:00 Introduction: 40 Years of CEREC & The Dentist-Patient-Machine Vision 00:06:57 The Birth of Adhesive Dentistry & The Sea of Composite Philosophy 00:11:55 Prevention Should Be Obsolete: The 1960s Vision That Failed 00:15:02 The Patient Paradox: Why Doing Nothing Costs More Than Treatment 00:18:46 I Am The Best Dentist: According To My Patients 00:21:09 The Dental Student Mental Health Crisis: Focus vs. Well-Being 00:24:09 Why Dentistry Is Becoming Female & The Salary Problem 00:28:32 Positive Stress vs. Negative Stress: The Alessandro Work Model 00:35:33 Controlled Failure: The Minimal Intervention Philosophy 00:40:07 The Enamic Advantage: The Only True Minimal Invasive CAD-CAM Material 00:43:52 The Dental Industry Problem: Creating Problems That Don't Exist 00:48:02 Turkish Teeth & Dental Tourism: The Real Story Behind The Headlines 01:25:57 DSOs & The Money Problem: When Healthcare Becomes Investment 01:42:35 3D Printing vs. Milling: The Honest Comparison After 30,000 CEREC Restorations 01:48:47 Working Alone: The Ambidextrous Dentist & The Two-Hand Back Saver 01:56:40 Staying Curious: The Secret to 40 Years of Passion in Dentistry 02:03:02 AI in Dentistry: The Telephone Assistant & The Future of Call Centers ▬▬ ABOUT THE GUEST ▬▬ Dr Alessandro De Viggo is a dentist based in Switzerland and one of the earliest adopters of chairside CAD CAM dentistry. He was the second patient to receive CEREC restorations in 1986, opened his practice in 1990, and has been working predominantly with digital workflows for over three decades. He was formerly editor in chief of the International Journal of Aesthetic Dentistry and is a regular contributor to the dental literature on digital dentistry, photography, and minimally invasive techniques. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

The whole point of our career should be to stop a patient from having a full mouth rehab. It's actually a reflection of a failure. Dr Tif Qureshi has been in the same practice for 33 years. He's watched teeth move, veneers fail, and patients come back with the same crowding he straightened two decades ago. In this conversation with Simon, he unpacks what that teaches you about consent, retention, and why new patients might be your biggest risk. They go deep on why photography is the foundation of everything, how Little's study should change the way we treatment plan, and why every patient with misaligned teeth should be told they'll need a retainer for life whether they have braces or veneers. Tiff explains his tooth sat nav concept, why he tests vitamin D and HbA1c on every patient, and how the Dahl principle can stop someone needing a full mouth rehab if you catch it early enough. They also cover Weston Price, K2 deficiency and jaw development, why crowding might be nutritional, the insulin problem no one talks about, selling to a corporate and saying no make me, and why formal rehab is a reflection of failure not success. Chapters 00:00:00 Introduction: The Failure Reflection & Career Philosophy 00:11:00 The Power of Photography: Foundation of Modern Dentistry 00:23:00 New Patient Obsession vs Existing Patient Value 00:35:00 Little Study & Teeth Movement: The Hidden Truth 00:45:00 Early Intervention & The Dahl Principle 00:56:00 Retention Forever: The Consent Crisis in Cosmetic Dentistry 01:10:00 Weston Price, Nutrition & Jaw Development 01:20:00 Vitamin D & HbA1c: Blood Testing in Dental Practice 01:30:00 The Diet Revolution: Tif's Personal Health Journey 01:40:00 Composite vs Porcelain: The Pendulum Swings 01:51:00 The Dahl Effect: Underutilized Game Changer 02:00:00 Selling to Corporate: Life After Practice Ownership 02:10:00 Orthodontic Assessment: The Indefensible Records Problem ▬▬ ABOUT THE GUEST ▬▬ Dr Tiff Qureshi is a cosmetic and restorative dentist based in Kent and founder of IAS Academy, a leading provider of postgraduate training in minimally invasive aesthetic and orthodontic dentistry. He has been in the same practice for 33 years and is known for his work in progressive smile design, the Dahl principle, and integrating minor orthodontics with restorative care. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

"I can easily say I made mistakes more than the total number of veneers that a young generation dentist placed in the mouth." Dr Galip Gürel wrote the book on porcelain veneers, and he has been refining how they're done for more than 40 years. In this episode he tells Simon how modern veneer dentistry came together. He learned "the kitchen" by sitting in on dental technician classes, borrowed wax rims from complete dentures to design smiles, and came up with prepping through the mock-up after watching farmers plough a field. Then we get the first proper look at Lupin, the automated veneer-prep robot he co-founded with Stefan Koubi. He covers how it preps to 100-micron accuracy, why the veneers can be made before the teeth are touched, and why he thinks it will open veneer work to every GP. We also cover: – Why no-prep veneers suit about 1% of patients – What enamel-only preps did to his debond and success rates – Why he has no social media, and paid a PR agent to keep him out of the press – Why he keeps "zero dentistry" outside the office Chapters 00:00:00 Introduction: The Knowledge Thief & 42 Years of Veneer Innovation 00:02:38 From Kentucky to Istanbul: Learning Both Sides of the Kitchen 00:04:15 The Birth of Bonded Veneers: When Aesthetics Wasn't Dentistry 00:07:31 The Mock-Up Revolution: From Complete Denture Wax Rims to Composite 00:19:25 The APT Technique: Prepping Through the Mock-Up Like Plowing Fields 00:29:57 First Principles Thinking: Blocking Out Inputs to Innovate 00:30:21 Reverse PR & Word of Mouth: The Anti-Social Media Practice 00:36:42 Material Evolution: From Feldspathic Elegance to Zirconia Veneers 00:44:10 No Prep Veneers: The 1% Indication & Why Feldspathic is the Only Choice 00:49:36 The Rosé Moment: How Lupin Robotics Was Born in Marseille 00:52:28 COVID Catalyst: From Idea to 50 Engineers in Montpellier 00:54:44 Bootstrapped to Big Money: The Funding Journey & Invus Investment 00:58:17 Veneers Before Preps: The Revolutionary Workflow Flip 00:59:41 Fully Automated vs Hand-Guided: The 100 Micron Precision Difference 01:07:17 From Mannequins to Humans: The India Launch & 100 Cases 01:15:18 The 45-Minute Prep: Landing Like an Airplane & Future Speed Improvements 01:17:24 The Mock-Up Test Drive: Two Appointments Before Robot Prep Day 01:21:08 Zirconia Solves the Thickness Problem: Glass Coating & APT Bonding 01:26:50 The Business Model: 30% Revenue Share Instead of Selling Robots 01:34:02 Democratizing Veneers: Philippines, UK & The Future of Aesthetic Dentistry 01:42:07 Stealing Knowledge: The Gentle Thief Named After Arsène Lupin ▬▬ ABOUT THE GUEST ▬▬ Dr Galip Gürel is a dentist based in Istanbul and one of the most influential names in aesthetic dentistry. He graduated from the University of Istanbul, completed two years at the University of Kentucky, and has been in practice for more than four decades. He is the author of the Quintessence textbook on porcelain laminate veneers, and co-founder, with Dr Stefan Koubi, of Lupin, a company developing automated robotic veneer preparation. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. Listen, or watch on Spotify, Apple Podcasts and YouTube. Full us on socials @contactpointpodcast

From substance abuse to the top of American dentistry. From contemplating suicide to testifying before Congress. Dr Brett Kessler's story is not what you'd expect from the leader of 100,000 dentists. Contact Point – Dentistry's Next Decade. Hosted by Dr Simon Chard. Dr Brett Kessler is the immediate past president of America's largest dental organization, a general dentist, endurance athlete, and founder of Dentistry Reimagined – a coaching practice helping dentists design lives worth living. In this conversation he and Simon go deep on addiction, burnout, fluoride, robotics, and why the mouth needs to be reconnected to the body before it's too late. In this conversation: Why Brett entered dental school with a substance abuse problem and graduated with a worse one. The phone call to a state wellbeing program that saved his life and how the profession's own support network gave him a second chance. Treating homeless patients in recovery and how fixing their teeth kept them sober longer than anything else. The CNN story that went national and led to him testifying before the US Congress ten years after he wanted to die. Building a fee for service reconstructive practice inspired by Dawson and Pankey while staying sober one day at a time. The five year vision exercise that led him to run for national office and why he never thought he'd win the presidency. 82% of dentists showing signs of clinical burnout and why high achievers don't ask for help until it's too late. Meditation, journaling, breath work, and why his broken brain could not fix his broken brain. Mentorship, coaching, and the mindfulness practice he's done every morning for 28 years. Why dentistry is hard and why new graduates are barely competent when they qualify. The trust recession, solo practice isolation, and why $350,000 of debt is forcing young dentists into high volume models they hate. Selling his practice to a five practice group that failed and why he chose to keep advocating instead of going back chairside. The fluoride wars with RFK Jr., the Harvard study everyone quotes, and why 80 years of data still matters. Hydroxyapatite as an alternative and why holistic science is no longer fringe. The patient with bacterial endocarditis whose infected tooth was killing her heart valves and why dentistry didn't get paid. Oral Health 2050, the Boston Consulting Group, and designing the future of dental care delivery before someone else does it for us. Why healthcare is a right but oral healthcare is still a privilege and what the minimum standard for oral health should actually be. Seven to seven, not five to five, and why we need to stop selling ourselves short. Saliva as the new blood, the oral microbiome, and why prevention is about to shift from surgical to chronic disease management. Private equity, DSOs, unrealized expectations, and why depression is off the charts in dentists who sold. Robotics, Waymo, driverless cars, and why the culture isn't ready for autonomous dentistry yet but it's coming. AI as a digital assistant whispering patient history in your ear and how technology should enhance human connection, not replace it. The sacred cow of the doctor patient relationship and why every decision must center the patient. Dentistry Reimagined, executive coaching, and helping burned out dentists design a work life that feeds their real life. Physical, emotional, mental, spiritual, and social wellness and why success is being a catalyst for positive change in the world. Chapters 00:00:00 Introduction: From Substance Abuse to ADA President & The Power of Recovery 00:08:38 The Sobriety House Project: Treating Addiction Through Dentistry 00:16:38 Rising Through Leadership: From Colorado to the ADA 00:25:11 The Burnout Crisis: 82% of Dentists Show Clinical Burnout Signs 00:28:18 Mindfulness & Recovery: The Daily Practice That Saved His Life 00:37:26 Why Dentistry is So Hard: High Achievers, High Debt, High Volume 00:43:26 Mentorship & Coaching: The Path Out of Burnout 00:51:01 The Fluoride Debate: Standing Up to RFK Jr. & The Science 01:03:51 The Mouth-Body Connection: Why Oral Health is Essential Healthcare 01:11:12 Minimum Standards for Oral Health: The Hip Replacement Analogy 01:16:46 Oral Health 2050: Designing the Future of Dentistry 01:27:12 Prevention Over Surgery: Saliva as the New Blood 01:33:35 DSOs, Private Equity & The Sacred Cow of Patient Relationships 01:45:49 AI & Robotics: The Digital Assistant Imagination 02:02:51 Dentistry Reimagined: Coaching for Your Best Life ▬▬ ABOUT THE GUEST ▬▬ Dr Brett Kessler is the immediate past president of America's largest dental organization, a general dentist with 30 years of clinical experience, and founder of Dentistry Reimagined. He is a recovery advocate, endurance athlete, and chair of Project Oral Health 2050. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice.

No one wanted to do perio when she qualified. Now she runs the largest specialist perio clinic in the UK. Contact Point – Dentistry's Next Decade. Hosted by Dr Simon Chard. Dr Reena Wadia is a specialist periodontist, founder of RW Perio, and creator of Perio School – a global education platform training dentists and hygienists in periodontal care. In this conversation she and Simon go deep on building systems, the mouth-body connection, why every patient should see a hygienist, and how to turn the least glamorous specialty in dentistry into a thriving business. In this conversation: Why Reena hated perio as an undergrad and nearly went into prosthodontics instead. How she built the UK's largest specialist perio clinic with eight specialists and structured her week to work one clinical day. The patient journey system: building blocks, mystery shoppers, and training teams to excellence. Why she recorded SOPs at 36 weeks pregnant and how they've transformed onboarding. Hiring from other industries: the fashion stylist who became brand director and changed everything. Patient experience teams, brand strategy, and why Binky Felstead came in to talk about bleeding gums. Saliva testing, the microbiome, and why she doesn't believe diagnostics change treatment plans yet. HbA1c screening in the perio clinic: finding 14 undiagnosed diabetics in six months, including one patient who went from 11.1% to 5.2% after gum treatment. Causation vs correlation: what the evidence really says about perio and systemic disease, and why we need to be careful with the messaging. Why every single patient should see a hygienist at least once a year, and how to unlock your hygiene team to treat moderate periodontitis. The anti-optimization backlash, tracking, sleep apps, and the old ladies doing hydro aerobics on a French beach at 7am. AI, Harvard courses, patient complaints written by ChatGPT, and why she hired an expert to audit the business. Working three days a week vs getting the reps in: why comfort is the opposite of fulfillment. Trolls, Facebook forums, and the article on burnout that got her annihilated by keyboard warriors. Recession surgery, connective tissue grafts, and why crown lengthening is being done badly across the profession. The future of perio: regenerative medicine, personalized care, and why the human communication skills still matter most. Chapters 00:00:00 Introduction: The Accidental Periodontist & Building the UK's Largest Perio Clinic 00:05:26 The Discipline of Rest: Parenting, Presence & Value-Based Calendars 00:10:19 Systems That Scale: Patient Journey Building Blocks & Mystery Shoppers 00:18:10 The Hiring Challenge: Finding Talent, Attitude Over Aptitude & Team Evolution 00:22:57 Brand Director & Patient Experience Team: Reimagining Dental Practice Roles 00:26:48 The Perio-Systemic Link: Evidence, Causation vs Correlation & HbA1c Screening 00:39:45 Saliva Testing Debate: Why It Doesn't Change Treatment Plans Yet 00:45:55 AI in Dentistry: Harvard Course, Implementation & The Patient Complaint Spike 00:55:20 Gen Z, Work Ethic & The Comfort Crisis: Getting the Reps In 01:06:43 Dental Trolls & Facebook Forums: Standing Your Ground & Supporting Each Other 01:11:37 Unlocking the Hygiene Team: Every Patient Should See a Hygienist 01:16:05 The Future of Perio: Personalized Care, Recession Surgery & What's Already Possible ▬▬ ABOUT THE GUEST ▬▬ Dr Reena Wadia is a specialist periodontist, founder of RW Perio in London, and creator of Perio School – a global education platform offering diploma courses for dentists and hygienists. She is a regular contributor to the dental press and a leading voice in raising awareness of gum health and the mouth-body connection. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps. #ContactPoint #Dentistry #Periodontology #Perio #DentalHygiene #DentalPractice #UKDentistry #SystemicHealth #MouthBodyConnection #DentistryPodcast

It's never been so cheap to lie. And dentistry is about to feel it. Contact Point – Dentistry's Next Decade. Hosted by Dr Simon Chard. Adrian Dray is one of the most distinctive voices in UK dentistry. GDPR expert, behavioral science evangelist, and the man who brought Rory Sutherland into the profession. In this conversation he and Simon go deep on trust, authenticity, and why the biggest trap facing practices right now is not technology – it's copying everyone else. In this conversation: Why Adrian entered dentistry off the back of a mental breakdown, and what he learned about sadness from Alex Hormozi. The trust recession we're living through, and why trust grows at the speed of a coconut tree and drops at the speed of a coconut. Corporate isomorphism – the invisible force making every practice look, sound and market the same. Why data without a hypothesis is just data mining, and how practices use statistics like a drunk uses a lamppost. The practice in Fulham taking on 100 new private patients per month with two dentists – and what they're doing that no one else is. Why missed call response is one of the most underrated levers in dentistry. How to optimize for surprise, not just efficiency – and why tote bags might be your best marketing spend. The behavioral science of direct mail, out of home ads, and why flyers still work if you do them right. Why AI radiography hasn't taken off in the UK the way it has in the US – and how to frame it so patients actually want it. The shopping trolley problem, and what it teaches us about introducing new paradigms. How Adrian convinced Rory Sutherland to speak at an event for dentists – and the behavioral science course for dental leaders he's now filming with Rory and Richard Shotton. Chapters 00:00:00 Introduction: From Mental Breakdown to Dentistry & The Trust Recession 00:02:52 The GDPR Journey: Finding Purpose Through Data Protection 00:07:29 Why Dentistry is a Cult: Easy to Join, Hard to Leave 00:10:20 The Power of Public Speaking: David JP Phillips & The Angel's Cocktail 00:10:28 Alex Hormozi's Philosophy: Sadness, Options & The Mountain With No View 00:40:23 The Snake Oil Attack: Dealing With Trolls & Nearly Leaving Dentistry 00:46:22 Rory Sutherland & Behavioral Science: The Missing Piece in Dentistry 00:50:52 The Corporate Isomorphism Trap: Why Everyone Looks The Same 00:59:51 Optimize for Surprise: The AO Teddy Bear Strategy 01:06:23 The Missed Call Magic: Why Calling Back Creates Kings 01:08:34 The NHS Conversion Script: From No to Yes 01:23:22 Direct Mail & Out of Home: The New Blue Ocean 01:29:46 The Tote Bag Differentiation Strategy: Perception of Popularity 01:40:24 AI in Dentistry: Voice Notes, Perio Charting & The Co-Pilot Frame 01:51:02 The Future: Behavioral Science Course & Standardization Through AI ▬▬ ABOUT THE GUEST ▬▬ Adrian Dray is a behavioral science consultant, GDPR expert, and Head of Customer Success at VoiceStack and CareStack. He is the founder of For The Doers, an annual event for dental leaders, and is currently developing a behavioral science course for dentistry alongside Rory Sutherland and Richard Shotton. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ EPISODE SPONSORS ▬▬ Barclays Business Banking Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps. #ContactPoint #Dentistry #BehavioralScience #DentalMarketing #TrustRecession #AI #DentalPractice #UKDentistry #RorySutherland #DentistryPodcast

"We were told at the time, if you do veneers, you're unethical." Sam Jethwa spent a decade proving them wrong. Contact Point - Dentistry's Next Decade. Hosted by Dr Simon Chard. Sam Jethwa is one of the most recognisable names in UK cosmetic dentistry and the current president of the BACD. He and Simon qualified together, and in this conversation they go back over a career built almost entirely against the grain of what the profession was telling them to do. In this conversation: Why Sam spent years and a six-figure sum on implant training he abandoned, and why he'd do it again. The two-hour consultation he refuses to shorten, and the maths behind it. Why he designs every smile freehand rather than sending it to a lab. What actually causes front teeth to chip after aligner treatment. Why fewer veneers can look more artificial than more of them. Going from two chairs to seven, and the reputation risk that comes with it. Why he'd rather grow slower than drop standards. And the thing his dad told him about happiness that he's made peace with. Chapters 00:00:00 Introduction: Ambition, Identity & The Porcelain Revolution 00:00:33 From Kings to BACD: The 18-Year Journey 00:07:25 Treatment Planning: The Breadth vs Depth Debate 00:17:57 The Two-Hour Consult: Building Trust & Value 00:23:35 The Bespoke Smile Method: Facially Driven Design 00:28:12 The Flowable Trial Smile: No Wax-Ups, All Freehand 00:38:15 Occlusion Over Everything: Why Veneers Fail 00:41:58 No Prep, Minimal Prep & The Ethics of Veneers 00:48:36 Composite vs Porcelain: The Honest Conversation 00:54:13 Ceramic Materials: Feldspathic, Lithium Silicate & Zirconia 00:58:10 A Week in the Life: Clinical Days, Training & Ambition 01:04:04 The Key Man Risk: Scaling Without Losing Standards 01:12:10 Identity Beyond Dentistry: The Artist vs The Businessman 01:23:37 The Future of Bespoke Smile: Survival Plus Growth 01:25:01 The Porcelain Revolution: From Unethical to Unstoppable 01:31:49 Social Media Strategy: Authenticity Over Trends ▬▬ ABOUT THE GUEST ▬▬ Sam Jethwa is a cosmetic dentist, President of the British Academy of Cosmetic Dentistry, and co-founder of Bespoke Smile and Bespoke Smile Academy, where he mentors dentists in facially driven smile design. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the BACD, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ EPISODE SPONSORS ▬▬ Barclays Business Banking Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. #ContactPoint #Dentistry #CosmeticDentistry #Veneers #DentalPractice #UKDentistry #DentalBusiness #SmileDesign #BACD #DentistPodcast

Most people think discipline means never stopping. Jamie Clements thinks that's backwards. Dr Simon Chard sits down with breath work practitioner and founder of The Breath Space, Jamie Clements, for a conversation about why dentistry burns people out - and why the fix is less exotic, and harder, than most of us want it to be. In this conversation: - Why "you're breathing wrong" is the wrong message - and what functional breathing actually means - The mouth-breathing cascade: airway, facial growth, saliva and caries risk - What dentists can do in the 20 seconds they spend light-curing a composite - Acute vs chronic stress, and why burnout is a shrinking of capacity rather than too much work - "The calmest person in the room is in charge" - vagal authority and clinical leadership - Why rest feels like risk to high performers, and what sits underneath frustration - The anti-optimisation backlash, wearables, and the recovery score that came after a festival - Grief, gratitude, and what Jamie learned from the worst year of his life - Faith, consciousness and why people want to go to church without going to church Chapters 00:00:00 Introduction: The Discipline of Rest & The Houses on the Line 00:02:13 From Corporate Finance to Breathwork: Jamie's Origin Story 00:06:12 The Breathwork Industry: From Niche to Mainstream 00:10:22 What is Breathwork? The Full Spectrum Explained 00:14:29 Functional Breathing: Nose, Slow, Expansive 00:18:08 Dentistry Meets Breathwork: Mouth Breathing & Airway Health 00:23:27 Nervous System Regulation: Tools for Acute & Chronic Stress 00:35:24 The Grind Culture Trap: Why High Performers Struggle to Rest 00:40:40 Micro Pauses & Integration: Breath as a Way of Life 01:02:32 The Anti-Optimization Movement: Wellness Anarchists & Balance 01:17:18 Emotions, Frustration & Core Wounds: Working Through Resistance 01:21:17 Grief as Love With Nowhere to Go 01:27:06 Faith, God & Universal Consciousness: Breath as Gateway 01:40:13 The Modern Church: Community, Connection & Non-Contrived Spaces 01:45:56 Beyond Labels: The Freedom of Being Multi-Hyphenate ▬▬▬▬▬▬ ABOUT THE GUEST ▬▬▬▬▬▬ Jamie Clements is a breath work practitioner, facilitator and founder of The Breath Space. Over seven years he has moved from a career in fintech and startups into full-time breathwork - running retreats, one-to-one work, corporate wellbeing programmes and a teacher training programme that has now taken 55 facilitators through its first cohort. ▬▬▬▬▬▬ ABOUT THE HOST ▬▬▬▬▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬▬▬▬▬ EPISODE SPONSORS ▬▬▬▬▬▬ Barclays Business Banking Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬▬▬▬▬ FOLLOW CONTACT POINT ▬▬▬▬▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps. #ContactPoint #Dentistry #Breathwork #DentalBurnout #UKDentist #PracticeOwner #DentalWellbeing #Airway #MouthBreathing #Podcast

A dentist's value is about to fall. The man buying practices at scale just said it out loud. Contact Point - the podcast on dentistry's next decade, hosted by Dr Simon Chard. Dev Patel built Dental Beauty Partners out of nothing and straight through the middle of a market the corporates thought they owned. In this conversation he explains why practice count is vanity, why almost every group stalls at the same point, and what happens to the self-employed associate when robots arrive in the surgery. In this conversation: -Why he was millions of pounds in personal debt weeks before COVID closed every practice in the country -The partnership model he built instead of the corporate roll-up, and why he thinks the incumbents got it backwards -Why "how many practices have you got" is the wrong question - and the one to ask instead -The twenty-site trap that catches almost every mini-group in the country -What a practice is actually worth right now, and how to think about timing a sale -Why he believes dentists will be salaried within a decade Chapters 00:00:00 Introduction: The Houses on the Line & The Salaried Dentistry Future 00:01:43 Childhood Entrepreneurship: The Pharmacy MBA at Age Six 00:08:02 The First Practice: 18 Viewings Over Two Years 00:11:08 The Partnership Model: Why 51-49 Changes Everything 00:12:35 The Kureos Case Study: Why Top Company Equity Fails 00:23:12 The EDG Deal: Choosing Growth Over My Dentist 00:24:27 COVID Crisis: £8.5 Million Debt & No Revenue 00:39:13 Multiples Have Crashed: From 15x to 8x in Two Years 00:53:34 The Ego Trap: Revenue vs EBITDA & Why Site Count Doesn't Matter 00:57:57 LinkedIn Over Instagram: The Free MBA & Recruitment Goldmine 01:14:22 The 20 to 50 Site Death Valley: Why Mini Groups Fail 01:16:49 The Sweet Spot: Why 5 to 20 Practices Is The Golden Zone 01:27:15 Start Scale Exit: The Course For The Next Generation 01:33:58 The P&L Wake-Up Call: Nine Nurses For Four Surgeries 01:40:40 NHS Dentistry: Stop Complaining & Start Adapting 01:43:44 The AI Revolution: Linda, Voice Stack & The End of Reception Desks 01:46:01 The Lupin Robot: Veneer Preps in 40 Minutes 01:50:49 The Salaried Future: Five Robots Working 24/7 01:58:51 Regrowing Teeth: When Implants Become Obsolete 02:05:38 The Skills That Matter: Communication, Brand & Patient Journey 02:09:06 Definition of Success: Building Something That Lasts Forever ▬▬ ABOUT THE GUEST ▬▬ Dev Patel is the founder of Dental Beauty Partners, one of the UK's fastest-growing independent dental groups, built on a partnership model rather than the standard corporate acquisition structure. He practised clinically before moving full-time into building and operating dental businesses. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past-President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. Contact Point is his long-form interview series on the forces reshaping UK dentistry over the next ten years. ▬▬ EPISODE SPONSORS ▬▬ Barclays Business Banking Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬ FOLLOW ▬▬ Instagram, LinkedIn and YouTube: @contactpointpodcast Dr Simon Chard: @drsimonchard #ContactPoint #DentistrysNextDecade #UKDentistry #DentalBusiness #PracticeOwner #DentalGroup #DentalPractice #Entrepreneurship #DentistryPodcast

They told him to walk away or lose his house. He went to the High Court anyway - and beat the Department of Health. Contact Point - Dentistry's Next Decade. Hosted by Dr Simon Chard. Eddie Crouch is Chair of the British Dental Association. For twenty years he has been the face the profession sends into the room with government — and in this conversation he lays out exactly what happens in those rooms, what has been won, what has been lost, and why the same arguments are still being had two decades on. In this conversation: - The 2006 contract, the termination clause, and the judicial review that put his home on the line - What was actually promised to dentists in 2006 — and what was delivered - Inside the meetings with ministers: who listens, who doesn't, and why the civil servants never change - Why a contract is being renegotiated with no new money on the table - The CMA investigation into private dentistry — what it is really looking at - Cross-subsidisation: how much private work is quietly keeping the NHS afloat - Therapists, skill mix, and the funding gap nobody has costed - Overseas-qualified dentists and what the register looks like by 2034 - Tying graduates to the NHS for three years — and why he calls it handcuffs - The sugar lobby, supervised toothbrushing, and where prevention actually wins Chapters 00:00:00 Introduction: The House on the Line & The 2006 Contract Battle 00:01:39 From Birmingham to King's: Eddie's Journey Into Dentistry 00:09:08 The Judicial Review: Standing Up to the NHS Litigation Authority 00:20:31 Rising Through the BDA: From Local Dental Committee to National Chair 00:25:04 The 2006 Contract Disaster: Promises vs Reality 00:33:27 The Steele Review: Blueprint for a Working Contract 00:38:35 Meeting the New Government: Labour's First 100 Days 00:44:03 The Recent Contract Changes: Good Intentions, Poor Implementation 00:46:08 The Economics of NHS Dentistry: Why Practices Lose Money 00:59:21 The CMA Investigation: Private Dentistry Under the Microscope 01:11:08 Sugar: The New Tobacco & The Panorama Baby Pouch Exposé 01:19:42 Skill Mix & Therapists: The Workforce Solution Nobody's Funding 01:25:45 The Overseas Dentist Question: Harvesting Talent vs Training Our Own 01:29:20 The Three-Year NHS Commitment: Golden Handcuffs or Smart Policy? 01:36:25 Technology, Prevention & The Future: Reasons for Optimism 01:43:08 The BDA's Invisible Work & The Membership Challenge ▬▬ ABOUT THE GUEST ▬▬ Eddie Crouch is Chair of the British Dental Association, a position he has held since 2020. He qualified from King's College London in 1984 and practised in Birmingham for the majority of his career, latterly in orthodontics. He began in dental politics through his local dental committee, and in 2006 brought a judicial review against the Department of Health over the terms of the new NHS contract - funded largely by donations from the profession - winning at the High Court and again on appeal. He is a regular commentator on NHS dentistry across UK broadcast media. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is the Past-President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal at Rothley Lodge Dental Practice. ▬▬ SPONSORS ▬▬ This episode is powered by Barclays Business Healthcare. Search "Barclays Business Healthcare" online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬ FOLLOW ▬▬ Instagram: @contactpointpodcast YouTube: @contactpointpodcast #ContactPoint #DentistrysNextDecade #NHSDentistry #BDA #UKDentistry #DentalPractice #DentistryUK #EddieCrouch #DentalIndustry #PracticeOwner

Four new patients a day. Sixteen years in one practice. And almost nobody asks the price. Contact Point - Dentistry's Next Decade. Hosted by Dr Simon Chard. Sameer Patel has spent his career building the opposite of a conversion machine. Four years educating patients before he quoted a number. A practice grown 300% from a single surgery. Two sabbaticals — one solo, one with his family around the world. And a sale that taught him more about letting go than about money. In this conversation: — The four types of luck, and why staying in your lane beats comparison — Why he walked away from dentistry for three months after 20 years — and how he set it up — The one-line change from a treatment coordinator that added £250,000 in six months — "Sameer's hour" — the Monday morning meeting that killed the firefighting — Financial Freedom Figure: the six-month runway every dentist should build first — Why the best practice owners are generalists, not specialists — Educate, don't sell — and why price objections are a connection problem — Passing the baton: what he learned selling the practice he built Chapters 00:00:00 Introduction: The Four Types of Luck & Staying In Your Lane 00:03:22 The 2017 Sabbatical: Finding True North After 20 Years 00:13:58 The Six-Month Family Sabbatical: Creating Memory Dividends 00:21:06 Building Resilient Kids: Comfort Crisis vs Mental Toughness 00:25:04 The C Student Advantage: Why Generalists Build Great Practices 00:32:16 Curiosity as a Superpower: Learning From Winners Early 00:33:59 The 1% Rule: Marginal Gains & Working With Your Spouse 00:41:22 Fear vs Potential: Why Most People Don't Fulfill Their Dreams 00:46:44 Financial Freedom Figure: The Six-Month Runway Strategy 00:51:02 Sorry is a Beautiful Word: Building Psychological Safety 00:53:42 The £250K Orthodontic Insight: Listening to Your Team 01:00:39 Sameer's Hour: The Monday Morning Game-Changer 01:01:27 Retaining Staff Post-Brexit: Building a Basement for Wellness 01:11:51 Educate, Don't Sell: The Nobody Asks The Price Philosophy 01:16:33 The Sale of 11: From Valuation Shock to Five-Year Workout 01:25:11 The New Way to Sell: Late 40s Exit, Associate Life, Compound Growth 01:28:21 Elite Dental Leadership: Helping the Next Generation Make Fewer Mistakes ▬▬ ABOUT THE GUEST ▬▬ Sameer Patel - dental leadership educator, practice builder and investor. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard - Past-President of the BACD. Co-founder of PÄRLA. Owner of Rothley Lodge. Host of Contact Point. ▬▬ EPISODE SPONSORS ▬▬ BARCLAYS: Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. Instagram: instagram.com/contactpointpodcast/ Listen: Spotify: https://open.spotify.com/show/033ieLfQjL338jE8TS8GcV Apple Podcasts: https://podcasts.apple.com/us/podcast/contact-point-podcast/id1896809084 #ContactPoint #Dentistry #DentalPractice #PracticeOwner #DentalLeadership #UKDentist #DentalBusiness #Podcast

Is the dental profession over-treating patients? Martin Wanendeya has spent 22 years building Ten Dental into one of the UK's most respected implant practices — and he has a pointed view on where full-arch dentistry is heading. Contact Point - Dentistry's Next Decade. Hosted by Dr Simon Chard. In this conversation: Martin joins Simon to trace the journey from a squat practice in 2004 to a multi-site implant referral centre - surviving the 2008 crash, a 22-year business partnership he compares to a marriage, and the discipline of building a clinical culture. At the heart of the episode is an honest, contrarian argument about the ethics of full-arch treatment planning: when implants are the right answer, when they're not, and why the best surgeons know when to walk away. They also go deep on the digital and AI workflow shaping the next decade of implant dentistry. Chapters 00:00:00 Introduction: The Full-Arch Ethics Question & 22 Years of Partnership 00:01:25 Starting Ten Dental: The 2004 Squat Practice Journey 00:04:57 The Power of Partnership: What Makes 22 Years Work 00:07:10 Surviving the 2008 Financial Crisis: Lessons in Resilience 00:10:29 Building Culture from Scratch: The Blank Slate Advantage 00:16:51 Attracting Top Dentists: Tom Elliott, Mide Ojo & The Team 00:20:28 Self-Critique: The Most Important Characteristic for Excellence 00:21:11 Marketing Strategy: Tube Ads, Instagram & Promoting Your Team 00:26:59 Design Philosophy: Typography, Graphics & The Five-Changer DVD 00:34:43 The Implant Journey: From Restorative to Surgery 00:40:51 Advice for Young Implant Dentists: Start with Restoration 00:46:41 Managing Surgical Stress: Planning, Pausing & Plan B 00:55:27 The Digital Revolution: PrimeScan, SprintRay & Printed Provisionals 01:23:43 Software Ecosystem: DS Core, SmileCloud, BiteFinder & Diagnocat 01:14:20 FP1 vs FP3: The Full-Arch Ethics Debate 01:15:54 Implants Are Not Teeth Replacements: They're No-Teeth Replacements 01:02:40 Early Adoption Risks: Bleeding Edge vs Cutting Edge 01:35:31 The Future: Dental MRIs, Robotics & Decontamination Automation 01:38:13 Breaking Down Silos: The Fight for Open Dental Software 01:44:30 Chicago Lab Day & Product Development: Contributing to Innovation ▬▬ ABOUT THE GUEST ▬▬ Martin Wanendeya - co-founder of Ten Dental, implant and full-arch surgeon, and a long-standing figure in UK cosmetic and implant dentistry. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is a multi-award-winning cosmetic dentist, co-founder of PÄRLA, and Past President of the BACD. Through Contact Point he explores the ideas, people and technology shaping the next decade of dentistry. ▬▬ EPISODE SPONSORS ▬▬ BARCLAYS: Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬ FOLLOW ▬▬ YouTube: https://www.youtube.com/@ContactPointPodcast Spotify: https://open.spotify.com/show/033ieLfQjL338jE8TS8GcV?si=jBJmAJDeTaaQyPfmP1W81A Apple Podcasts: https://podcasts.apple.com/us/podcast/contact-point-podcast/id1896809084 Instagram: https://www.instagram.com/contactpointpodcast/ #Dentistry #DentalImplants #FullArch #ImplantDentistry #DigitalDentistry #DentalPodcast #Prosthodontics #ContactPoint

Could your saliva reveal more about your health than your blood? Victoria Sampson has spent years proving the mouth is a diagnostic goldmine - and dentistry is only just catching up. Contact Point - Dentistry's Next Decade. Hosted by Dr Simon Chard. In this conversation: Victoria Sampson joins Simon to unpack the oral microbiome, saliva testing, and the growing evidence linking gum health to over 50 systemic conditions - from Alzheimer's and colorectal cancer to fertility and heart disease. They get into the COVID-19 paper that put her on the map, the reality of building a saliva-testing company, why bad breath is usually a gut problem, and an honest reflection on the highs and lows of taking dental science to a mainstream audience. Chapters 00:00:00 Introduction: Podcast Backlash & Finding Balance 00:02:22 The COVID-19 Paper That Changed Everything 00:07:42 What Actually Is The Oral Microbiome? 00:15:37 The Three Mechanisms: How Oral Bacteria Affect Your Whole Body 00:19:23 Why Previous Oral Microbiome Testing Failed 00:21:24 Inside Oralis One: How The Test Actually Works 00:51:31 The Clinical Protocol: From Test to Treatment Plan 01:03:49 Inflammation vs Bacteria: Rethinking Periodontal Disease 00:22:45 The Heavy Hitters: Alzheimer's, Colorectal Cancer & Women's Health 01:19:21 Functional Dentistry: Blood Tests, Nutrition & The Health Society Model 00:36:39 Podcast Aftermath: Trolls, Cancelled Talks & Finding Strength 00:48:31 The Innovation Problem: Why UK Dentistry Resists Change 01:26:55 From Lemonade Stands to Lawsuits: The Entrepreneurial Journey 01:36:18 Working With Family: Running The Health Society With Sister & Mum 01:41:03 The Next Decade: Saliva Testing For Systemic Disease Detection ▬▬ ABOUT THE GUEST ▬▬ Victoria Sampson - researcher and clinician working at the intersection of the oral microbiome, saliva diagnostics and systemic health. Author of one of the most-cited British Dental Journal papers on the link between COVID-19 and periodontal disease, and founder of THS Labs UK & The Health Society. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is a multi-award-winning cosmetic dentist, co-founder of PÄRLA, and Past President of the BACD. Through Contact Point he explores the ideas, people and technology shaping the next decade of dentistry. ▬▬ EPISODE SPONSOR ▬▬ Barclays Business Banking: Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬ FOLLOW ▬▬ YouTube: https://www.youtube.com/@ContactPointPodcast Spotify: https://open.spotify.com/show/033ieLfQjL338jE8TS8GcV?si=jBJmAJDeTaaQyPfmP1W81A Apple Podcasts: https://podcasts.apple.com/us/podcast/contact-point-podcast/id1896809084 Instagram: https://www.instagram.com/contactpointpodcast/ #Dentistry #OralMicrobiome #SalivaTesting #Periodontal #Longevity #PreventativeHealth #DentalPodcast #OralHealth

He nearly lost his house keeping the business alive. 25 years later, Enlighten is a household name in dentistry. Payman Langroudi joins Dr Simon Chard on Contact Point - Dentistry's Next Decade. In this conversation: Payman Langroudi - founder of Enlighten - sits down with Simon for a wide-ranging conversation on building a dental brand over 25 years, the cash crises that nearly ended it, and what it really takes to survive and scale. They get into the moment the bank threatened to pull the plug, being "destroyed" by a new generation of consumer brands, the artist-versus-businessman tension every clinician faces, and Payman's philosophy on responsibility, legacy and living life to the full. Chapters 00:00:00 Introduction: The Houses on the Line Story 00:00:20 From One Small Change to Contact Point: The Podcast Evolution 00:03:00 360 Episodes and Three Legends Lost: The Power of Recording Stories 00:05:45 The Cliches Are All True: Key Learnings from Hundreds of Interviews 00:07:58 Work-Life Balance is About Blurring the Lines 00:08:47 Family vs Pro Sports Team: Building Culture at Enlighten 00:12:02 Nikki's 40-Year Career: The Value of Long-Term Team Members 00:13:37 Relationships: The Only Thing in Both Health and Fulfillment 00:17:10 The Clinical Director Should Be the Youngest Dentist 00:18:31 What Makes the Best Practices Different 00:21:41 The Artist vs The Businessman: Christian Coachman's Three-Star Question 00:22:53 The Responsibility of What's at Your Disposal 00:24:27 25 Years of Risk: Why Payman Hasn't Sold Enlighten Yet 00:36:23 Curiosity Over Money: What Really Drives Entrepreneurs 00:40:06 The Mechanics of Business Models: Why Subscriptions Win 00:41:14 Why Dentistry is an Unbelievable Business Model 00:43:35 Five Years Until Robots in Every Practice 00:47:42 Every Patient Gets a Scan: Simon's iTero Strategy 00:49:46 Meta AI Glasses and the Future of Patient Communication 00:52:59 Tech That Actually Works: Patient Experience Innovation 00:55:02 No One's Better at Being You Than You Are 00:56:55 B2B vs B2C Marketing: The Attention Game 00:28:18 The £80,000 Gamble: Enlighten's Near-Death Experience 00:31:19 The Best Show They Ever Had: Survival at the Dentistry Show 00:33:41 From £5,000 to £20,000 a Day: Scaling Through Fear 00:34:35 39 People and Keeping Culture: The Challenge of Growth 01:22:03 Partnership Philosophy: Blood Brothers vs Board Meetings 01:26:22 Winning £200,000: The Sky Footprint Fund Story 01:28:08 When 30,000 Units Go Wrong: The Lows of Product Business 01:30:22 Every Person I Fired Didn't Deserve It: Leadership Lessons from Ophir 01:31:08 You Serve Them, They Don't Serve You 01:09:22 The Soul Question: What Stays the Same from 2 to 80 01:12:16 Good vs Bad: Why Payman Asks About God 01:17:52 Six Wars in One Lifetime: Religion, Conflict, and Iran 01:20:04 The Universe at Sunday Roast: Teaching Kids Gratitude 01:21:13 Where Does All That Wood Come From: The Mystery of Trees 01:32:56 The Next Decade: Robots, Patient Experience, and Sexy Oral Care 01:34:12 Why Isn't Going to the Dentist Fun Yet 01:34:58 From Toothpaste to Cosmetics: The £120 Cream Question 01:36:19 If You Could Put Any Brand on Your Tube: The Evian Effect ▬▬ ABOUT THE GUEST ▬▬ Payman Langroudi is the founder of Enlighten, one of the most recognised teeth-whitening systems in UK dentistry. Over 25 years he has built and scaled the business through multiple recessions and near-death cash crises. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is a multi-award-winning cosmetic dentist, co-founder of PÄRLA, and past President of the British Academy of Cosmetic Dentistry. Contact Point is his long-form interview show exploring the next decade of dentistry. ▬▬ EPISODE SPONSORS ▬▬ Barclays - Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬ FOLLOW ▬▬ YouTube: @ContactPointPodcast Spotify / Apple Podcasts "Contact Point Podcast" ▬▬ CREDITS ▬▬ Hosted by Dr Simon Chard Produced by Sone Productions #Dentistry #DentalPodcast #Enlighten #TeethWhitening #DentalBusiness #ContactPoint

Christian Coachman has spent his career convincing dentists to embrace technology. Now he's telling them the opposite. What if the most profitable move in dentistry - scaling - is the one thing quietly killing your craft? Christian Coachman joins Dr Simon Chard for a wide-ranging conversation on artistry, diagnosis, and what actually matters over a lifetime of care. In this conversation: – Why quality dentistry can't be scaled - and the "three-star Michelin dentist" choice every clinician eventually faces – The "oral physician" - moving from execution to diagnosis, planning and presentation – Why we're brilliant at fixing problems and terrible at preventing them – The "last 10 years of your life" as a framework for every clinical decision – Charisma, cause, and vehicle: the art of making patients bet on you – Comfort with uncertainty, and why certainty is the enemy of good medicine Chapters 00:00:00 Introduction: The Michelin-Star Dentist Philosophy 00:01:00 13 Years of Digital Dentistry: From Technology Evangelism to Balance 00:02:56 The Three-Star Michelin Question: What Kind of Dentist Do You Want to Be? 00:06:22 Quality Doesn't Scale: The Gordon Ramsay Dilemma 00:09:45 The Gold Standard vs The Growth Trap 00:20:38 The Mexican Fisherman Story: Redefining Success 00:28:02 Saying No to Opportunities: Focus Over Everything 00:32:53 The Unteachable Lesson: Money, Peace & Proving Something 00:35:52 Balance is BS: The Truth About Going All In 00:41:59 Execution Over Ideas: The Implementation Gap 00:47:50 The Dark Night: Christian's Depression at 30 00:52:50 Don't Take Yourself Too Seriously: The Path to Peace 00:58:00 Technology's True Purpose: Diagnose, Plan, Present 00:59:22 The Five Phases of Dentistry: Where We're Failing 01:02:50 The Architect vs The Builder: Why Planning Matters More 01:04:46 The Exploration Phase: Becoming a Super Diagnostician 01:07:10 Dentistry's Fragmentation Problem: Ortho, Restorative & The Whole Body 01:10:27 Evidence-Based Arrogance: The 5% We Actually Know 01:14:12 Strong Opinions Loosely Held: Confident Humility 01:29:21 The Super Generalist: Above the Specialist 01:31:25 Reinventing the First Appointment: The Exploration Gold Standard 01:37:55 The Last 10 Years of Your Life: Dentistry's True Impact 01:44:53 Aesthetics Shouldn't Be the Priority: Natural Beauty vs Perfection 01:50:24 Airway First: Function-Driven Aesthetics 01:52:46 The Art of Storytelling: Making People Bet on You 02:00:12 Charisma, Cause & Vehicle: The Three Components of Movement 02:09:00 Your Systems Are Your Vehicle: Showing Patients the Process 02:16:55 Black Box Thinking: Quality Control in Dentistry 02:23:40 The Try-In Trap: Catching Mistakes Earlier 02:29:49 The Future: Super Diagnosticians & Three-Star Michelin Artists 02:32:44 Human Skills Over Technology: The Real Differentiation ▬▬ EPISODE SPONSORS ▬▬ This episode is supported by Barclays. Running a healthcare business isn't simple - different income models, complex regulations, real-world pressure. Barclays backs UK healthcare professionals with a dedicated Relationship Management team and finance built to help you manage cashflow, invest and grow. Search 'Barclays Business Healthcare'. T&Cs apply; all lending subject to application, status and eligibility. ▬▬ FOLLOW CONTACT POINT ▬▬ Instagram: @contactpointpodcast Spotify / Apple Podcasts : "Contact Point Podcast" ▬▬ CREDITS ▬▬ Produced by Sone Studios. #Dentistry #DigitalSmileDesign #DentalPodcast #OralHealth #CosmeticDentistry #DentistryPodcast #DrSimonChard #ContactPoint #DentalProfessionals #LongevityDentistry