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Busting the omnichannel - enterprise hacks and chats

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Rating
★★★★★
5
from
2 reviews
Categories
Country
United States
This podcast has
250 episodes
Language
English
Publisher
Unknown
Explicit
No
Date created
2014/12/01
Latest episode
2026/11/11
Average duration
58 min.
Release period
12 days

Description

Informal, low-BS chats on all things enterprise - with Jon Reed of http://www.diginomica.com

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Check latest episodes from Busting the omnichannel - enterprise hacks and chats podcast


ASUG Tech Connect 26 - standout customer stories challenge us to rethink business value and AI readiness
2026/11/11
We weren't planning to do another SAP podcast. But the many standout customer sessions at ASUG Tech Connect '26 demanded a deeper dive. So, Josh Greenbaum rejoins to hash out our favorite sessions, and get into why they matter - versus the AI hyperbole we often heard from keynote stages this fall. From data and process discipline to business buy-in, from early/crucial agentic AI lessons to managing risk, these stories deserve a hearing. After that review, we wrap by looking at two other AI issues that customers want vendors to talk (much) more about: security and skills.
What are enterprise leaders getting wrong about AI? Sparring with Esteban Kolsky at CCE 2026
2026/10/31
Esteban Kolsky, Chief Distiller at Constellation Research, has been issuing provocative board level research on what enterprise leaders are getting right (and wrong!) about enterprise AI. Live at CCE 2026, Reed and Kolsky sit down to break out some of the key issues Kolksy has surfaced, and why his research imperative has gained momentum amidst all the AI hype/BS. We cover Kolsky's advisory on resilient architectures, AI cost evaluations, and why the CEO should be the Chief AI Officer - and the pitfalls such a role presents. Halfway through the podcast, we switch gears to settle scores on several debates we have had on LinkedIn, including AI leadership, the value of synthetic data, and the most contentious of all: whether expertise is indeed a commodity, and why this is such a perilous and important argument for human work. That lands us into the final crucial topic of how to engage young talent, rather than sidelining them in the AI economy.
Enterprise AI trends and realities - a CRMKonvos crossover session
2026/10/31
Jon Reed's CRMKonvos AI sparring partner Dr. Michael Wu couldn't make it, but the rest of the gang did - and we served up an enterprise AI reality check edition. What have we learned from the fall event season so far? What are vendors doing right - and wrong? Why does Jon think we are at a turning point with LLM agents? Are we past tokenmaxxing? Is automation the right framing for agentic AI? This session was sparked by some very sharp audience questions - and sets up the final push of the fall 2026 event season. Note: catch all the CRMKonvos replays on their video channel: https://www.youtube.com/@crmkonvos.
The Oracle AI World podcast review - with Rebecca Wettemann
2026/10/27
At the tail end of Oracle AI World 2026, day two, Jon sat down with Rebecca Wettemann of Valoir for an impromptu show review, in the protypical empty (but blessedly quiet) room. Did Oracle's agentic vision line up with customer realities? Was Fusion Claw an advance - if so, why? And how does Oracle's AI evolution point to the change in the value of language models - versus their surrounding architecture? How does Oracle customers' AI adoption path line up with Valoir's latest research - and where should Oracle go from here? These are some of the topics we hit on during our pre-flight show wrap.
The SAP Connect 2026 show review - with Josh Greenbaum
2026/10/10
Jon's familiar foil Josh Greenbaum took off on a plane before the guys could record an on-site event review. Instead, they hopped on a post-event video call to break down whether SAP Connect 2026 lived up to expectations, and delivered for customers. The two compare notes on what they dug up on the ground, including Josh's customer views and Jon's AI geek outs. The biggest topic? How did SAP fare bringing the customers along - and not just the so-called "keynote luminaries," but the rest of the attendees and customers beyond? Why was SAP positioning so hard against "generic models"? Will customers embrace the data and process discipline of ERP modernization? And is "the end of three year migrations" a real thing, or just a vision? There are just some of the topics the guys air out... before wrapping with the always-potent topic of AI pricing and how customers will assess AI investments. To keep things spicy, Jon blows a couple of small gaskets along the way on AI misconceptions.
SAP Connect Watch party recap - pregame and postgame review edition
2026/10/10
For the SAP Connect 2026 opening keynote, Jon Reed was joined by Josh Greenbaum and Bonnie Duncan Tinder for their annual Connect watch party. Here, you can listen to the pregame and postgame reviews of a keynote that surprised all three of them. Pregame runs until 15:25; postgame runs until the end of the keynote for six more minutes of recap. You can see the full watch party including the keynote on LinkedIn at https://lnkd.in/p/g4_t-Puz. This was a high stakes keynote for SAP - did they accomplish what we thought they should? Where did they fall short? What did they get right? We recap.
Enterprise month in review - human talent versus machines, a (non) Doomsday edition
2026/10/10
Yep, it's that time. The Enterprise Month in Review is back and ready for your hot takes and savvy participation. As usual, Brian and Jon have our underrated stories of the month (Jon blows a bit of a gasket on autonomous agents). We'll also have a bit of AI Doomsday audience participation, and a research reveal on human talent and leadership to riff on. As always, Brian's infamous slide deck will be back. Note: if you want to check the slide deck, you see see the video replay at: https://www.youtube.com/watch?v=2-Xy8MVL5gw.
Enterprise Month in Review - fall event survival - BS Detector special
2026/09/06
Yep, the silly season is upon us.... time to polish thos BS detectors! Get ready to decode over-the-top AI keynote messaging. Brian and Jon have your survival guide ready! Each will reveal the questions customers should be pressing, and how to get the most insights with the least event friction! We'll also be picking our top underrated stories of the month. As usual, Brian will have his infamous slide deck - bring your savviest and snarkiest commentary. Note: to check the slides or video (re)action, you can see the video replay on YouTube at https://www.youtube.com/live/McdDj1G9ZUU.
Have executives lost the AI plot? 2026 trends gut check - a CRMKonvos crossover
2026/09/06
*** note - the podcast starts 30 seconds into this file *** - In late August, Jon returned to the CRMKonvos hot seat for an open discussion of what's working in enterprise AI, and what's not. Top of the agenda: what about the gap between high performing enterprises, and all other AI adopters? Can it be closed? Why are enterprise CEOs often less clued into real AI success than the CIOs and CFOs that work for them? Why does the architecture around AI make such a difference? The audience had questions for Jon also - this sets up another great AI debate with Michael Wu on CRMKonvos in October. See the full CRMKonvos video collection on YouTube at https://www.youtube.com/@crmkonvos.
Enterprise Month in Revew - what are CIOs getting right - and wrong? With Tim Crawford
2026/07/26
Yep, it's that time, the enterprise month in review is upon us. Special guest Tim Crawford will give his strong take on where CIOs are going wrong - and what the best CIOs are getting right. You co-hosts, Brian Sommer and Jon Reed, will have their underrate enterprise stories of the month - and Brian's infamous slide deck will have its share of surprises. As always, the audience is a jugular part of the show so bring you savviest and smartest commentary...
Analyst Relations gut check - live feedback sessions on AI-created AR solutions
2026/07/26
And now for something completely different! Let's have a live look at Analyst Relations disruptions - via a feedback session on AI-generated content on how AR needs to change. I generated this content from my own research and analysis - but did AI get it right? What went wrong? How can all of us - including analysts - serve customers better when they need an open, year round dialogue like never before? Joining me will be independent analysts Bonnie Tinder and Josh Greenbaum. I'll get their unscripted reactions to this collateral, some of which is quite edgy, but does it reflect our views? Where did AI go wrong, and where can data and analytics help us make changes in our industry? Join us and let's hear your reactions also. Note: you may want to see the visuals for these slides. If so, check the YouTube replay for easy scrolling through the visuals, https://youtube.com/live/nqD9jWEF0UQ. AD FREE CONTENT REVIEW REQUEST - this may be the longest running enterprise podcast and it has never had ads or sponsors, and never will. If you're weary of podcast ads and sponsor announcements, and love the kind of unscripted/unsponsored content as much as I do, consider leaving me a positive review, it's shocking how much of a difference this makes in bringing in more listeners. Thanks - these podcasts are for the community... always will be.
Enterprise data health reality check - an interactive research dive
2026/07/26
We know that enterprise data quality is a problem - and the biggest obstacle to successful AI. But the truth can quickly become a static phrase. What does the data really show? What are the savvy companies doing? How deep does this organizational problem go? Recently, a monster piece of independent research, co-authored by diginomica's Alyx Macqueen and Maureen Blandford for Serendipitus, investigated this problem, and surfaced surprising insights. So let's get Blandford and Macqueen in the proverbial hot seat, and find out about their method, what they learned, and the issues that this research sparked. As always, this is a live, interactive event where your questions and commentary are part of the mix. Maureen and Alyx have prepared their top surprises and fresh views for this program, you won't want to miss this one.
Enterprise month in review - is HR tech falling short? With Meg Bear and Amy Wilson
2026/07/05
Yep, it's that time again. Join Jon Reed and Brian Sommer for the Enterprise Month in Review. We'll pick our underrated stories, and then, in a classic show mashup, Amy Wilson and Meg Bear of the Meg and Amy how will give their live reactions to Brian Sommer's run-down of where HR tech, AI and leadership is falling short. We'll also have some make-your-own-buzzword surprises, and of course, Brian's infamous slide deck. As always, bring your savviest and snarkiest commentary, as you help steer the show and we field your reactions in real-time. Note: for the full slide experience, catch the YouTube replay at https://www.youtube.com/watch?v=bWtobJAsYqE
Enterprise month in review - AI sanity check event edition
2026/06/07
Yes, it's that time. As the spring event season winds down, we ramp up our month in review. What did vendors get right? What did they utterly miss? What underrated stories do buyers need to track? Where does AI fall short - and where is it getting results? We'll have Brian's infamous slide deck, and, as always, field all your live questions and comments in real time. End note: the audience did so bring their sharpest and snarkiest commentary - and we did your best to actually draw out some key lessons from the enterprise year to date, including our top three event highs and lows. But did we agree? Find out here... If you want to check Brian's slides, you can see our live YouTube video replay at https://www.youtube.com/watch?v=wZAP70ErRp8&t=2s
Ask us Anything - the SAP Sapphire show floor live edition
2026/06/07
In collaboration with ASUG Talks, we bring you another live edition of "Ask us Anything," recorded on the SAP Sapphire show floor during the ASUG annual conference as well. After the day two keynote, ASUG CEO Geoff Scott, Josh Greenbaum and Jon Reed fielded questions from the live show floor audience. As expected, there were some doozies, and some curveballs. From AI skills imperatives to outcome-based pricing, to the infamous "magic genie to change SAP" question, the seats were hot and the convo was interesting. We took as many questions as we could before running out of time - but we'll take more questions during a summer follow-on in July. Note: this podcast has already been released on ASUG Talks. You may notice a few differences in the recordings, as I tend to go with a raw file, as is the tone of my channel.

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