Advertise on podcast: Rocket Chiropractic Podcast for Chiropractors

A lot of chiropractors reach out to me wanting to rank better in Google Maps and show up in AI search, and many of those same chiropractors aren't taking Google reviews seriously. That's a big disconnect. If you want to improve your local SEO, reviews have to be a priority. The good news is you don't need expensive review software to get them. You need a simple system and a little elbow grease. I start with the trade-offs of automated review software. It can get expensive, it can annoy patients if it's constantly texting them, and it often asks for a review right away. Early reviews tend to say things like "the doctor was nice" and "the office was clean." Those are great, but they lack depth. When a patient mentions headaches, spinal decompression, sports injuries, or a car accident, that review can help your practice show up for a much wider range of searches than just "chiropractor near me." Then I walk through the simple process my clients with the most reviews actually use. First, do good work, and if you get negative reviews, look at them honestly instead of emotionally. More reviews won't fix a bad process. Second, ask, and the best time to ask is when a patient compliments your practice. Third, make it easy with the direct review link and QR code from your Google Business Profile, a text follow-up, and physical review cards patients can take home. I also cover why signs in the office don't work unless you point people to them, why email is a weak way to send review links, how visit milestones can help, and why waiting for the re-exam means missing the patient who got better in three visits and thinks you're a miracle worker. Reviews aren't the only thing that matters for chiropractic SEO, but they're the fuel to the fire. Topics Covered: Why Google reviews matter for chiropractors who want to rank in Google Maps and AI search The pros and cons of automated review software for chiropractic practices Why asking for reviews too early produces generic, low-value reviews How detailed patient reviews help you show up for more local searches Creating an office environment where reviews feel normal Step 1: Doing good work and handling negative reviews honestly Step 2: Asking for reviews, and why a patient compliment is the perfect moment What to say when asking a patient for a Google review Step 3: Making it easy with your Google Business Profile review link and QR code How I use review cards with my SEO clients Why review signs and links don't work unless you direct patients to them Why texting works better than email for review requests Using visit milestones without missing short-term patients Why consistency is what separates practices with lots of reviews Call to Action: Want me to take a look at your chiropractic website, Google Business Profile, and local SEO? Request a free Website and SEO Review at RocketChiro.com. If you're a new chiropractor getting started, or you've been in practice a while and feel stuck, check out my NEXT Step coaching program at RocketChiro.com.

During my nine years as a practicing chiropractor, my approach to the new patient consultation changed a lot. When I first started, I flew by the seat of my pants, which I don't recommend. Then I got into practice management and started using scripts that never felt natural. Eventually I settled on a simple structure built around three questions I asked every new patient. In this episode I focus on the second question: "What are you hoping to achieve from your time here?" It sounds simple, but the answer gives you the information you need for one of the hardest parts of being a chiropractor, which is managing people. I walk through four reasons this question matters. It defines what a win looks like, so you don't help a patient with 99 things and miss the one thing they actually came in for. It gets you and your patient on the same page, which cuts down on the unspoken expectations that cause so much frustration in practice. It becomes the foundation for your report of findings, so you're connecting the dots between your exam and their goal instead of handing them a puzzle to put together. And it becomes the foundation for patient education and ongoing care, so recommendations for stability or wellness care are tied to something the patient actually cares about rather than a vague idea of being "proactive." I also share my own story of first going to a chiropractor for headaches, not back pain, and why I would have said chiropractic didn't work if only my back had improved. Then I explain why scripted consultations fall short. When you already have your next line planned, the patient's answer doesn't matter, and that's not how you build a long-term relationship with a patient. If you're frustrated with how patients follow through with care, or you feel like you're always on a different page than your patients, this question is a good place to start. Topics Covered: How my chiropractic consultation approach evolved over nine years in practice Why chiropractic consultation scripts often feel unnatural The question I asked every new patient: "What are you hoping to achieve from your time here?" Defining what a win looks like for each chiropractic patient Why patients say chiropractic didn't work when you miss their primary concern Getting on the same page with patients and setting realistic expectations Using the patient's goal as the foundation for your report of findings "Don't give people puzzles": closing the knowledge gap in patient education Why you should never make connections that aren't there Explaining stability care and ongoing chiropractic care in terms patients care about My own story of going to a chiropractor for headaches Why scripted consults hurt patient relationships and care follow-through Call to Action: Want me to take a look at your chiropractic website and local SEO? Request a free Website and SEO Review at RocketChiro.com. If you're a new chiropractor getting started, or you've been in practice a while and feel stuck or overwhelmed by the business side, check out my NEXT Step coaching program at RocketChiro.com.

If you've been a chiropractor for longer than two days, someone has tried to sell you something. I've been on both sides of that. I spent nine years in practice buying coaching, services, and products, and in all that time, not one person ever told me I was a bad fit. Looking back, that bothers me. In this episode, I walk through five signs that a chiropractic coach, marketing company, or service provider may be more interested in closing you than helping you. I'm not naming names, and I'm not saying a bad result means you got scammed. You can do everything right and still end up with a disappointing outcome. But the more of these signs that show up while you're deciding, the more it makes sense to slow down. I share the story of the first coaching program I signed up for, with no research of my own, taught by someone who specialized in pediatrics when I never wanted to be a pediatric chiropractor. I also explain why a brand new chiropractor in a competitive market shouldn't be paying $1,500 to $2,000 a month for SEO, what to do with that money instead, and the one question I'd ask any company before paying them: how would I be a bad fit? If you're happy with the companies you work with, stick with them. This episode is for the chiropractor who is frustrated, especially if what was promised at the start doesn't match what happened after. Topics Covered: Why no one telling me I was a bad fit in nine years of practice is a red flag Why a bad outcome doesn't automatically mean you were scammed Sign 1: Promising outcomes they can't control Sign 2: Not investigating your situation, including your finances Why new chiropractors in competitive markets should skip expensive SEO and build the foundation first Sign 3: They've never told anyone no Sign 4: Unnecessary urgency or pressure Sign 5: If it sounds too good to be true, it probably is Why boring, consistent habits beat shortcuts Call to Action: If you'd like me to look at your website and SEO with no obligation and no pressure, request a free website and SEO review at RocketChiro.com. If you want to go beyond the podcast, check out my NEXT Step program, also at RocketChiro.com.

Every so often I talk with a chiropractor who's panicking about the competition. Maybe a new chiropractor opened up down the road, a new clinic moved into town, or the busiest chiropractor in the area is cutting corners or doing things that are less than honest. All of that can be true and frustrating. But obsessing over it won't grow your chiropractic practice, and it might actually be making things worse. This is a short episode, more of a mental reset for chiropractors who are struggling with the environment they're practicing in. It came from a client of mine who has high integrity, is really good at the craft, and has become consumed by what the other chiropractors in town are doing. I get it. But when you focus on your opponent instead of your own practice, you lose twice: you stop improving, and you drain the emotional energy you need to attract patients. I talk about the famous Michael Phelps photo where the swimmer next to him is looking over at Phelps instead of the finish line, and why that's such a good picture of what competition-focused thinking does to a chiropractor. I also share my own hardest year in practice. It was my ninth year, I had the marketing knowledge and the momentum, and the practice still struggled because of what I was going through personally. When you're carrying that kind of emotional weight, people can feel it, and it pushes them away. The better path is figuring out why patients would choose you over every other chiropractor in your area. If you don't have a superpower, people will choose you because you're close, cheap, or both. I cover how to find the overlap of opportunity, interest, and talent in your chiropractic marketing, why the busy chiropractor down the road might simply be riding momentum, and what my two year old has taught me about failure and growth. Give people a reason to come to you, and stop worrying about why they shouldn't go to someone else. Topics Covered: Why chiropractors panic about competition, new clinics, and dishonest competitors How obsessing over other chiropractors drains your energy and your practice Why would patients choose you over another chiropractor in your area? Finding your superpower so you're not competing only on price and convenience The Michael Phelps photo and focusing on the finish line instead of your opponent My hardest year in practice and how emotional strain affects patient attraction Choosing chiropractic marketing methods that fit your strengths and interests How momentum helps established chiropractors and why new practices don't have it yet Failure, growth, and why it's impossible to improve without struggling Giving patients a reason to choose your chiropractic practice Call to Action: Want me to take a look at your chiropractic website and local SEO? Request a free Website and SEO Review at RocketChiro.com, no pressure. If you're a new chiropractor getting started, or you've been in practice a while and feel stuck, check out my NEXT Step coaching program at RocketChiro.com.

If you pay a chiropractic website company to manage your website, you're probably hoping they're getting everything right. After years of reviewing chiropractic websites for doctors who reach out to me, I keep seeing the same four mistakes over and over again, and most chiropractors have no idea they're happening. I start with a little backstory. My very first chiropractic website was built by a patient of mine back when chiropractors were still asking whether they even needed a website. That experience pushed me into learning WordPress, building my own sites, and eventually building websites and doing local SEO for other chiropractors. Before getting into the mistakes, I cover the three things every chiropractic website company should be giving you no matter who you hire: less stress, a site that's actually maintained (I think of it like tending a garden, because websites deteriorate when nobody's paying attention), someone who understands chiropractic and your type of practice, and solid foundational SEO. Then we get into the four mistakes. The first is clutter and lack of direction. A new patient gives your chiropractic website about 20 to 30 seconds before deciding whether to stay, so your homepage needs clear value, context, and a call to action. I use my "dropped in the middle of the woods" analogy to explain why you can't just hope people find the thing you want them to click. The second is generic content, the kind big chiropractic website companies produce by slapping your name and city on the same copy every other client gets. If the patients coming into your practice feel random or aren't the people you most want to help, your website content may be the reason. The third mistake is unrealistic chiropractic SEO promises. "We handle all your SEO" is one of the most misleading things a website company can say, and I explain why, along with the honest flip side: even good SEO doesn't come with a guarantee. The fourth is delays and being treated like a number, where you get white glove treatment during onboarding and then wait weeks for a simple edit six months later. None of this means every chiropractic website company is bad, or that I'm the right fit for everyone. But if you're frustrated with your website's return on investment, this episode will help you figure out what's going wrong and what questions to ask. Topics Covered: How my first chiropractic website led me into building websites for chiropractors The three things every chiropractic website company should provide: less stress, chiropractic understanding, and foundational SEO Why chiropractic websites deteriorate without ongoing maintenance Mistake #1: Cluttered chiropractic websites with no clear direction or call to action The value, context, and call to action framework for your homepage Why "New Patients Start Here" often works better than "Book Now" Mistake #2: Generic chiropractic website content that doesn't describe how you actually practice How generic content attracts the wrong patients to your chiropractic practice Mistake #3: Unrealistic chiropractic SEO and Google ranking promises Why "we handle all your SEO" is misleading for a standard website subscription What to ask when a company says they're doing your SEO Why even legitimate local SEO for chiropractors doesn't come with guarantees Mistake #4: Slow responses and being treated like a number after onboarding Why I limit how many new chiropractic website clients I onboard each month Call to Action: Want me to take a look at your chiropractic website and local SEO? Request a free Website and SEO Review at RocketChiro.com. If you're a new chiropractor getting started, or you've been in practice a while and feel stuck on the business and marketing side, check out my NEXT Step coaching program at RocketChiro.com.

Jerry has a confession to make. Years ago, he looked down on chiropractors with small practices, including his own best friend from chiropractic college, who started a micro practice out of financial necessity. Jerry felt sorry for him. He was wrong, and this episode is his honest attempt to make it right. This is one of the most personal episodes Jerry has recorded. He walks through the false beliefs he absorbed from practice management culture, that a small practice isn't a real practice, that it can't be profitable, that significance requires scale, and dismantles each one using real stories from his own life. He talks about a wealthy farmer patient whose modest appearance hid real wealth, a friend with a massive practice whose take-home pay was nearly identical to his own once overhead was factored in, and the tombstone exercise a friend once had him do that reshaped how he thinks about legacy entirely. The episode also includes a deeply personal reflection on Jerry's father, who passed away eleven years ago, and what his father's quiet, high-character life taught him about what significance actually means. It's an emotional, honest, and genuinely encouraging episode for anyone running or considering a small or micro chiropractic practice, and a challenge to anyone who has internalized the idea that bigger is automatically better. Free website and local search review: RocketChiro.com Next Step Membership: Business and marketing training for chiropractors at RocketChiro.com

If you've been on social media for more than two seconds and you own a small business, you've seen it: "Google just changed this," "AI just changed that," "this is a total game changer." Jerry gets pinged about these constantly, from clients and from friends who own small businesses, and 99% of the time, his honest answer is that it's a nothing burger. In this episode, he breaks down two of the latest ones making the rounds: adding social media platforms to Google Search Console, and becoming a "preferred source" for Google AI. He explains what Search Console actually is, why the ability to connect Instagram and YouTube to it is genuinely useful data, and why it is absolutely not a secret shortcut to ranking on Google. He also shares an actual, untested theory he plans to try himself: treating social media descriptions like mini blog posts rather than throwaway captions. The second half tackles the "preferred AI source" claim head on. Jerry explains what this feature actually does, individual users selecting trusted sources for their own AI results, why it has nothing to do with a business self-selecting itself as an expert, and why the vast majority of chiropractic websites don't even have the authority required to be eligible in the first place. He closes with the underlying principle that ties both examples together: none of these tools matter if you don't have real authority behind them. Reviews, credentials, backlinks, social following, and genuine expertise are what Google and AI are actually looking for. Tools and technical settings can help you communicate that authority once it exists. They can't manufacture it. Topics Covered Why "changes" get marketed as "game changers" on social media What Google Search Console is and why it's worth being connected to The new ability to add Instagram and YouTube as standalone Search Console properties What this data actually tells you, and what it does not (it will not make your Instagram outrank your website) Jerry's untested theory: treating social captions like mini blog posts to give Google more to work with What "becoming a preferred AI source" for Google AI actually means Why this is an individual user setting, not a business self-selection tool Why most chiropractic websites don't have the authority to even qualify for this The YouTube subscribe button analogy explaining how preferred sources actually work The core principle underneath both examples: authority is the only thing that actually matters Need Help? If you want a free look at your website and local search, request a review at RocketChiro.com. If you want more help with the business and marketing side of practice, check out the Next Step program at RocketChiro.com.

Would you choose you? If you knew everything about your own practice, your skill level, what's happening behind the scenes, all of it, and you compared yourself honestly to the other chiropractors in your area, would you actually pick your own practice? In this video, Jerry Kennedy of Rocket Chiro breaks down the real factors patients weigh when choosing between chiropractors: pricing and insurance, proximity, popularity, trust and reputation, technique and specialty, simplicity and convenience, association, and vibes. Some of these are largely out of your control. Others are quietly shaping patient decisions every single day, whether you're paying attention to them or not. Jerry gives a practical breakdown of each factor, including why being the cheapest chiropractor in town never wins, how niching into a specific technique or condition builds a smaller but far more loyal following, and why most chiropractic websites fail what he calls the twenty second test: can a total stranger figure out what you do and how to book with you almost instantly. The most interesting section covers vibes, the factor most chiropractors dismiss as too soft to matter. Jerry shares two real client stories, one whose entire website was accidentally full of elderly patient photos despite not wanting that demographic, and another whose logo colors read as cartoonish for a mature, well-established practice, to show how branding mismatches happen without anyone noticing until someone points them out. Best chiropractic websites: https://rocketchiro.com/best-chiropractic-websites Local Chiropractic SEO: https://rocketchiro.com/chiropractic-seo Business & marketing training for chiropractors: https://rocketchiro.com/join Free Chiropractic Webiste/SEO Review: https://rocketchiro.com/chiropractic-practice-assessment

When chiropractors talk about return on investment, they almost always mean money, and Jerry usually does too. But a comment from an unrelated business, a guy who negotiates car purchases on behalf of clients, changed how Jerry thinks about ROI entirely. His clients weren't hiring him to save money. They were hiring him to remove stress from a process they didn't want to deal with. That comment stuck with Jerry, and in this episode he breaks down five distinct ways to think about return on investment as a chiropractic business owner: money, time, completeness, sanity, and satisfaction. He uses real, personal examples throughout, including his own uncle who avoids DIY car repairs, his own accountant who couldn't get him to use QuickBooks no matter how hard she tried, and hiring a CA to answer phones early in his own practice because the alternative was simply not answering them at all. The episode also includes an honest and moving reflection on the danger of the fifth category, satisfaction, tied to a story about helping clean out his grandmother's house after she moved into assisted living and the sobering realization about how little most of our possessions actually end up meaning. Jerry closes with a practical note on sequencing: money has to come first when you're getting a practice off the ground, but once you have some financial footing, these other categories become legitimate reasons to invest in help, whether that's your website, your ads, your phones, or your accounting. Topics Covered Where this episode came from: a car-buying negotiator's comment about why his clients actually hire him Why "removing stress" is a legitimate return on investment, not just a bonus The five types of ROI: money, time, completeness, sanity, and satisfaction Why money is the foundational one and has to come first when you're starting out The time category: Jerry's uncle and neighbor, and why some people will always pay to avoid a task The completeness category: Jerry's own decision to hire a CA before he had patients The sanity category: Jerry's accounting and QuickBooks story The satisfaction category and why it requires the most caution A personal story about cleaning out his grandmother's house and what it taught him about possessions Why these categories often overlap, and how to use this framework to evaluate your own spending decisions Call to Action If you want help with your website or local search, or if you want to build real competence as a business owner through the Next Step program, you can find both at RocketChiro.com.

Being a chiropractor is both awesome and genuinely frustrating, and Jerry Kennedy has felt both sides of that for years, both in his own nine years of practice and in working with chiropractors ever since. In this episode, he wants to offer something a lot of chiropractors don't hear enough: an honest word of encouragement. Jerry talks about the prejudice chiropractors face, including his own skepticism before ever becoming a patient himself, and why some of that reputation, uncomfortable as it is to admit, has actually been earned by bad actors in the profession. But he pushes back hard on the idea that this should translate into insecurity for the vast majority of chiropractors who are doing honest, skilled work and genuinely helping people. From there, Jerry lays out what he believes is the actual core of chiropractic, optimizing the health and function of the spine, and argues that pain relief, wellness benefits, and everything else are meaningful but secondary to that main thing. He gets refreshingly direct about a hard truth: being great at adjusting is not enough on its own, and being great at business is not enough on its own either. Both matter, and chiropractors who are only strong in one area are leaving real impact and income on the table. The episode closes with a personal story about switching upper cervical techniques mid-career, discovering he was mediocre at one style and excellent at another, and why finding the technique that fits you personally, rather than the one a seminar tells you is superior, is part of building real confidence in the chair. Topics Covered The duality of being a chiropractor: genuinely awesome and genuinely difficult at the same time Jerry's own skepticism about chiropractic before becoming a patient himself An honest, in-house acknowledgment that some of the profession's bad reputation has been earned Why that reputation still doesn't reflect the vast majority of chiropractors doing honest work The core thing chiropractic actually does: optimizing the health and function of the spine Why pain relief and wellness benefits are real but secondary to that main thing The uncomfortable truth: being a great adjuster isn't enough, and being great at business isn't enough either Why confidence tends to follow competence, not the other way around Jerry's personal experience switching from side posture to knee chest upper cervical technique Why the "best technique" is the one you personally get the best results with The three things Jerry believes every chiropractor needs: security in who you are, skill at adjusting, and competence running a business Need Help? If you want help with your website and local search, or if you want to build real competence as a business owner and leader, you can find both the free website and SEO review and the Next Step program at RocketChiro.com.

A meme about a man with a peanut allergy trusting an AI app that just told him peanut butter was safe sparked this episode, and it is a good entry point into a real problem Jerry sees constantly with chiropractors and AI. Jerry uses AI constantly in his own business, and he is upfront that it is an incredible tool. But he also lays out exactly where AI falls short: it will confidently tell you things that are completely wrong, it will contradict itself within the same conversation, and it pulls its answers from source material that may or may not be accurate. He shares a striking real estate story where both the buyer and seller of the same house, independently, asked ChatGPT if their deal was good, and both were told they were getting a bad deal. Neither one was right, and the deal that everyone had agreed on suddenly fell apart over bad AI advice. From there, Jerry connects this directly to a mistake he sees in his own website and SEO work, where clients increasingly send him AI-generated advice they don't fully understand, expecting him to implement it. He compares this to an old, familiar mistake in chiropractic: hiring a commission-only marketing person and hoping they will figure it out because the chiropractor never took ownership of learning marketing themselves. AI, Jerry says, is just the newest version of the same problem, an easy way to pass the buck instead of leading your own business. The episode closes with a personal story Jerry has never shared on the podcast before: a nine year IRS ordeal that started as a simple accounting mistake in 2017 and dragged on for nearly a decade, entirely because he disengaged and handed the problem to someone else instead of staying involved. It only got resolved once he took ownership of it himself. Topics Covered The peanut butter meme and why it's a good entry point into AI's limitations What AI is genuinely good at: processing information, acting as a sounding board, teaching new software and processes Why AI can confidently repeat inaccurate information depending on its source material The real estate story: a buyer and seller both told by ChatGPT that their agreed-upon deal was bad Why Jerry stopped using ChatGPT specifically and how he thinks about its design incentives The pattern Jerry sees with website and SEO clients sending him AI advice they don't understand themselves The old commission-only marketing hire mistake and how it mirrors blind trust in AI today Why every chiropractor is the leader of their practice, whether they have a large staff or none at all Onboarding, retention, and why being the leader applies to patients too, not just employees or tools Jerry's personal story: a nine year IRS mess caused by disengaging from a problem instead of owning it The core rule: the higher the stakes of a decision, the more cautious you should be about leaning on AI Need Help?  If you want help with your website or local search, or if you want to build real competence as a business owner through the Next Step program, you can find both at RocketChiro.com.

If you have been in practice for fifteen years or more, there is a real chance something you did years ago, or something that happened without you even realizing it, is quietly dragging down your local search rankings right now. In this episode, I share the story of a current client who came to me for a new website and local SEO work. During the process, I found four separate Google Business Profiles attached to his practice. Four. He had no idea most of them existed. And I am as close to certain as I can be that cleaning those up alone is going to move his rankings. I walk through why duplicate Google Business Profiles happen, why they are such a common problem for established practices specifically, and exactly what to do when you find them, including how to merge profiles with reviews on them and how to get rid of the ones that have nothing worth keeping. I also cover the right way to handle duplicates on Apple Maps, which is a different and honestly more frustrating process than Google. From there I get into a bonus mistake I see constantly in long-established practices: mismatched citations. If you have moved, changed your phone number, changed your practice name, or added a website since you first started practicing, there is a very good chance your business information is inconsistent across the internet in ways that are quietly undermining Google's trust in your listing. I use a car shopping analogy to explain why Google and AI treat inconsistency the same way a buyer treats a suspicious listing: with doubt. Topics Covered Why established practices are more vulnerable to these specific mistakes than newer ones What a duplicate Google Business Profile is and how it ends up happening Why two listings cannibalize each other instead of helping you rank twice How to find duplicate profiles, including variations of your name and your old practice name When to merge profiles versus when to request deletion Why you should contact Google directly instead of trying to mark listings as closed yourself Duplicate listings on Apple Maps and why the fix requires a different approach entirely What citations are and why consistency across all of them matters even if nobody actually uses those directories The car listing analogy: why inconsistent information reads as suspicious to Google and AI How to clean up or rebuild your citation footprint if you have been in practice for a while   If you want a free look at your website and local search, request a review at RocketChiro.com. I will look at your current setup, show you where you rank compared to other chiropractors in your area, and send you a custom video with my honest recommendations.

If you've spent any time on social media as a chiropractor, you've probably been pitched a "hack" for ranking number one on Google Maps. Someone is always discovering a secret, and they're always willing to share it with you for a fee. In this episode, Jerry breaks down a real example he came across recently: a guy claiming to rank well by paying people with burner phones to fake driving to his office, creating the illusion of traffic and interest. Jerry explains why this works in the short term, why Google's pattern detection catches it eventually, and what actually happens when it does, including the kind of shadow banning and blacklisting that is much harder to undo than it was to create. He also walks through a second, more subtle example: incentivizing patients with raffles or contests to get them to post photos to your Google Business Profile. It sounds harmless on the surface, but Jerry explains why it crosses into the same bribery and incentivization territory that Google explicitly prohibits, even when the intent feels innocent. Underneath both examples is the same core idea Jerry keeps coming back to on this podcast: relevance, proximity, and prominence are what actually build trust with Google and AI, and prominence in particular cannot be faked without consequences. He closes with a clear list of the basics that actually work, the unglamorous stuff that nobody wants to hear because it isn't a shortcut. Topics Covered Why "secret hacks" being sold to chiropractors on social media should make you cautious The burner phone scheme: paying people to fake traveling to your office to manufacture fake interaction signals How Google detects abnormal patterns and what happens when you get caught Why Jerry would report a competitor gaming the system, and why that isn't "being a jerk" The trust analogy: why undermining trust with Google works the same way as undermining trust with a person The Google Business Profile photo raffle example and why incentivizing photo posts counts as bribery The difference between asking a patient to share a photo and incentivizing them to The real, unglamorous list of things that actually build prominence over time Want to Get Help? If you want a free look at your website and local search, request a review at RocketChiro.com. If you want more help with the business and marketing side of practice, check out the Next Step program at RocketChiro.com.

Years ago, I tried something in my own practice that seemed like an obvious win: a 24-hour call center to make sure every call got answered. It made sense on paper. It failed in practice, and not for the reasons you'd expect. In this episode, I tell the full story of why the call center didn't work, what it taught me about the relational nature of chiropractic, and how that exact same lesson applies to the AI tools showing up in chiropractic offices today. I walk through a real conversation I had with a client who was being pitched a dynamic phone number system, essentially the modern, automated version of the same mistake I made years ago. From there, I lay out a simple principle for evaluating any technology in your practice: if it's only benefiting you and not your patients, it's worth reconsidering. I break that principle into two practical questions, transparency and frequency, and use some uncomfortable personal examples, including my own dentist, to show what happens when a practice gets either one wrong. This episode is not anti-technology. I use AI constantly in my own work. It's about making sure the tools you adopt strengthen the doctor-patient relationship instead of quietly eroding it. Topics Covered - The full call center story: why it seemed smart, why it failed, and what I'd do differently - Why chiropractic's high-touch, relational nature makes it different from most other businesses adopting automation - The dynamic phone number example and why "the technology exists" isn't the same as "you should use it" - The core principle: if the technology only benefits you, reconsider it or change it - Transparency: why patients should always know when they're interacting with technology, not a person - Frequency: how to tell the difference between helpful outreach and harassment - A real example of a raving fan turning into a lost patient because of over-automated follow-up - Why marketing advice built for mass audiences (Gary Vee, Dan Kennedy style "mail until they buy or die") does not translate to a practice with a few hundred patients - How to evaluate your own practice's current automation honestly If you want a free look at your website and local search, request a review at RocketChiro.com. If you want more help with the business and marketing side of practice, check out my Next Step program at RocketChiro.com.

For years, local SEO was about keywords. You found the phrases people were searching for, loaded your pages with them, and hoped Google noticed. That approach is not just outdated now. It is actively working against you. In this episode, Jerry Kennedy breaks down the shift that has happened over the last four to five years and why authority has replaced keywords as the thing that actually determines whether you show up in local and AI search. The distinction sounds subtle but the implications for how you build and manage your website are significant. Jerry walks through the three pillars of local search: relevance, proximity, and prominence. Relevance and proximity are straightforward. Prominence is where most chiropractors are leaving results on the table, and it is also the piece that most low-budget website companies either do not understand or simply ignore. He uses the gas station chicken wings analogy to explain why mentioning a condition once on a services page puts you in the same category as a business nobody actually associates with that thing, and how building real content depth around two or three subjects is what starts to move the needle. He also covers why reviews matter more than most chiropractors treat them, why the people who already have momentum in your market are going to keep pulling ahead if you are playing by old rules, and what the starting point actually looks like for building authority in your area. Topics Covered The core shift from keyword-focused SEO to authority-focused SEO and what it means practically The three pillars of local search: relevance, proximity, and prominence explained Why keyword stuffing still shows up on chiropractic websites built by high-volume companies The gas station chicken wings analogy: why thin mentions do not build authority Why established chiropractors can get away with a simpler website and newer ones cannot How to build real topical authority through website content, blogs, reviews, and off-site signals Why reviews are Google and AI's closest approximation of community reputation The "rich get richer" dynamic in local search and what it means if you are just getting started How to pick the two or three authority areas worth focusing on in your practice   If you want a free look at your website and local search, request a review at RocketChiro.com. If you want to build the business and marketing foundation that chiropractic school skipped, check out the Next Step program at RocketChiro.com.