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80% of the world's workforce are deskless, but L&D teams spend most of their time worrying about the 20%. Speaker, advisor and author JD Dillon is on a mission to change that with The Frontline Enablement Playbook. In this week's episode of The Mindtools L&D Podcast, JD joins Ross G and Ross D to discuss: why the 80% get neglected why frontline managers are the most important people in the business strategies for supporting deskless workers. To find out more about JD, visit jddillon.com. For the book, visit jdwroteanotherbook.com In 'What I Learned This Week', Ross D discussed Casey Newton's thoughts on Grammarly. Ross G discussed the number of satellites in the night sky. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service - including AI skills development! You can also email us at [email protected]. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Ross Garner JD Dillon

It's once again 'Bring Your Paper to Work' day here at Mindtools Kineo, as Ross G, Dr Anna and Ross D each take turns to share an academic study that they think has key insights for L&D professionals. In this week's episode of The Mindtools L&D Podcast, we discuss the following papers: Rogelberg, S. G., Kreamer, L. M., & Gray, J. (2026). 'Thirty years of meeting science: Lessons learned and the road ahead.' Annual Review of Organizational Psychology and Organizational Behavior, 13, 415–442. Castro, S., Englmaier, F., & Guadalupe, M. (2024). 'Fostering psychological safety in teams: Evidence from an RCT'. Academy of Management Proceedings, 2024(1), 16624. Shen, J. H., & Tamkin, A. (2026). 'How AI impacts skill formation' (arXiv preprint arXiv:2601.20245). In 'What I Learned This Week', Ross D mentioned National Grid: Live. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service - including AI skills development! You can also email us at [email protected]. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Dickie  Anna Barnett  Ross Garner  

Last year, we recorded an episode on whether "self-directed learning" is a myth. In this week's episode of The Mindtools L&D Podcast, we ask how we can create an environment where this behavior thrives. Ross G and Cammy are joined by Stella Collins to discuss: What needs to be in place for self-directed learning to flourish? How can L&D pros create this ecosystem? What are the biggest barriers to self-directed learning? During the discussion, we mentioned action learning sets. We also referenced our 'Building Better Managers' report, Amy Edmondson's book The Kind of Wrong, and the CRAFT framework. Stella's books are: Neuroscience for Learning and Development: How to apply neuroscience and psychology for improved learning and training The Learning Organisation: Using self-directed learning to drive workforce engagement and performance Stella also discussed the book Entangled Life: How Fungi Make Our Worlds, Change Our Minds and Shape Our Futures, by Merlin Sheldrake. In 'What I Learned This Week', Ross discussed the current trend for placing bets on world events. For more from Stella, see stellacollins.com. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service - including AI skills development! You can also email us at [email protected]. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Cammy Bean Stella Collins

Managers are inundated with potential development areas, from technical skills to complex behaviors. But are you focusing on the right ones?   In this week's episode of The Mindtools L&D Podcast, our in-house Insights experts Dr. Anna Barnett and Dr. Nina Harrison speak to Claire about:   how recent research reveals some unexpected co-benefits to managerial skill building   how these insights can help us to look at organisational problem areas differently.   You can download the infographic at mindtools.com/thought-leadership/reports/building-better-managers-infographic. In 'What I Learned This Week', Nina discussed her new reading technique to absorb more of 'Scattered Minds' by Dr Gabor Maté. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Claire Gibson Dr Anna Barnett   

Completion stats are a vanity metric. Happy sheets are pointless. Revenue impact will get you a seat at the table. We've all heard these statements from conference stages. Some of us, your hosts included, might even have said them. But in this week's episode of The Mindtools L&D Podcast, we wanted to dig a little deeper.  We invited Evolve L&D's Tom McDowall to join Ross G and Claire, to discuss: why the context behind completion metrics is crucial to understanding them how to design effective learner surveys how 'metric chains' help broaden our understanding of learning impact. During the discussion, we referenced Dr Will Thalheimer's book Performance-focused smile sheets. In 'What I Learned This Week', Claire discussed the design of the London Tube map. Ross G discussed a novel genetic modification technique known colloquially as 'agriculture'. And it's recent acceleration. To find out more about Tom, visit evolve-ld.com. For more on the IDTX conference, see idtx.co.uk. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner Claire Gibson Tom McDowall

Hello listeners! No new episode this week, but we wanted to take the opportunity to dig into the vault and revisit an old favorite from 2024 with Ben Betts. At the time we recorded this one, Ben had receently published a blog post, in which he wrote that 'the LMS is the first point of entry to learning; the front-of-house of our industry.' While that front-of-house may look a little different now than it did twenty years ago, and despite the oft-repeated claim that the LMS is dying, it remains the default gateway to digital learning in organizations. But are things changing? To answer that question and others, Ben joined us to discuss: the many eras of the LMS, and how we got to where we are now; the forces that have shaped e-learning interfaces over time; how AI and other changes in the tech landscape might usher in a new era. You can read Ben's blog post, 'What's the Next Generation of E-Learning Interfaces?', on his website. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Owen Ferguson Ben Betts

Often, leaders are promoted into their roles because of their ability to solve problems. But that strength can become a weakness when it leads to dependency, creating an environment where the leader is always swooping in to save the day. In this week's episode of The Mindtools L&D Podcast, Ross D and Cammy are joined by Bill Flynn, CEO of Catalyst Growth Advisors and author of The Hero Trap, to discuss: what the 'hero trap' is and why leaders fall into it; why the behaviors that bring early success often limit growth later on; how leadership development programs need to change to address this issue; how we can help leaders make the shift from problem-solvers to systems-architects. You can pre-order The Hero Trap here, and find out more about Bill's work on his website. In 'What I Learned This Week', Ross D recommended the podcast Rabbit Hole. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Dickie  Cammy Bean Bill Flynn  

In the introduction to the latest Global Sentiment Survey report, Donald Taylor describes this year's results as 'the most significant' in the survey's history. In this week's episode of The Mindtools L&D Podcast, Don joins Ross D and Ross G to discuss: whether interest in AI has peaked; why Don believes the results reflect a breaking of old norms; the steady climb of 'showing value' and the relative decline of 'learning analytics'; the key challenges L&D professionals are facing; the things these professionals are doing now that they weren't doing a year ago. You can download a copy of the Global Sentiment Survey report here. In 'What I Learned This Week', Ross G drew an analogy between content in the pre-AI era and low-background steel. Don recommended A Knight's Own Book of Chivalry by Geoffroi de Charny. And Ross D referenced  the article 'An AI Agent Published a Hit Piece on Me' by Scott Shambaugh. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Dickie  Ross Garner  Donald Taylor   

Cafes, restaurants and car washes all use points and rewards to drive behaviors. Can we do the same with our Learning Management Systems? In this week's episode of The Mindtools L&D Podcast, Incentli's Jeff Campbell speaks to Ross G and Ross D about: how digital currencies give LMS administrators levers they can pull to drive behavior the role of extrinsic and intrinsic motivation on learning the impact of branded swag on learner advocacy In 'What I Learned This Week', Ross D discussed GitHub commits (super fun to bet on!) For more from Incentli, visit incentli.com. Incentli are a Mindtools Kineo partner, so if you would like to discuss integrating points and rewards with our Totara LMS please do get in touch by contacting [email protected]. For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Ross Dickie Jeff Campbell

If you're going in for surgery, make sure to get scheduled first thing. When you buy new clothes, wash them before you wear them. Never use a ceramic cup in a coffee shop. These are the kind of insider secrets that get shared on Reddit, and we thought it would be fun to ask the L&D community on LinkedIn to share a few of their own. And boy, did they have secrets to share! In this week's episode of The Mindtools L&D Podcast, Ross G and Cammy review the top responses, including: we can't achieve much if we don't change the environment we all know that 'one and done' doesn't work we don't design for how people learn To view all of the 'secrets', check out our newsletter 'The insider secrets that L&D pros want you to know'. In 'What I Learned This Week', Ross G defended Runna. For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Cammy Bean

To help organizations reap the benefits of AI while meeting regulatory requirements, many L&D teams are rolling out AI skills programs. But how do we design these programs in a way that shapes consistent, compliant behaviors, while helping colleagues develop the judgment they need to navigate messy, real-world situations? In this week's episode of The Mindtools L&D Podcast, Ross D and Cammy are joined by Alyn Kinney, Senior Learning and Development Manager at T-Mobile, to discuss: how organizations are supporting AI skills development; the potential drawbacks of a top-down, skills-based approach; how to deliver practical, problem-based AI skills programs at scale.  If you enjoyed this conversation, be sure to check out Alyn's newsletter, Nerd Out. In 'What I Learned This Week', Ross D recommended C. Thi Nguyen's book The Score. For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Cammy Bean Alyn Kinney

Pressure from above, pressure from below; little appreciation from either. That's the experience of work for many middle managers!  This week on The Mindtools L&D Podcast, author Gary Cookson joins Ross G and Dr Anna to discuss his new book, The Squeezed Middle, with a focus on: why managers are so misunderstood and undervalued the skills middle managers require to succeed how we can all help build middle managers. During the discussion, Ross G referenced the World Economic Forum's 'Future of Jobs Report 2025', Gallup's 'State of the Global Workplace 2025' report, and McKinsey's Power to the Middle which we discussed in episode 416. Anna referenced our own reports, 'Building Better Managers' and 'The Empathy Problem'. Gary's book, The Squeezed Middle, is available for pre-order now. In 'What I Learned This Week', after Anna and Gary's barrage of facts, Ross G discussed Planet Nine. Finally, Ross G and Anna both referenced our Manager Skills Workshops, which combine upfront assessment, peer feedback, project-based learning and AI Skills Practice. To find out more, visit mindtools.com. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Dr Anna Barnett Gary Cookson

For most of us, compliance training is a regular feature of our working lives. Instead of inducing a mexican wave of eye-rolls, what can we do to design compliance training that has impact? In this week's episode of The Mindtools L&D Podcast, Gemma, Cammy and Layla discuss: Creating compliance-based learning experiences that change mindsets and behaviors; Meeting the needs of time-poor learners; How to measure the impact of compliance training.  As mentioned, we do have plenty more thoughts on compliance training! Take a look through the resources on our Learning and Development Insights page. Recent posts include a blog "From compliance to excellence" and a guide called "Compliance learning that works". In 'What I Learned This Week', Gemma mentioned listening to the podcast The Rest is Science. It was in the episode, "How to drink lava" that Hannah Fry reveals the optimum hand position for maximum propulsion while swimming. For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Gemma Towersey Cammy Bean Layla Croll

Induction programmes play a crucial role in shaping the way a new starter thinks and feels about an organization. In this week's episode of The Mindtools L&D Podcast, Ross D, Cammy and Claire discuss: what makes induction programmes different from other L&D initiatives; how an 'accomplishment framework' can help new starters (and learning designers!) break induction down into manageable chunks; how to measure the impact of induction programmes.  Click here to download a free accomplishment framework template. In 'What I Learned This Week', Claire mentioned the Culross Moat Pit. Cammy referenced the Greenwich foot tunnel. And Ross D talked about the rise of video-based podcasting. For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Claire Gibson Cammy Bean  

Learning design work is often accompanied by various forms of uncertainty — ambiguous performance needs, vaguely defined scope, shifting stakeholder expectations... In his book The Instructional Designer's Guide to Project Management, Dr Guieswende Rouamba describes this condition as 'the fog of instructional design'. And he believes project management is the key to navigating it. In this week's episode of The Mindtools L&D Podcast, Dr Rouamba joins Ross D and Adria Maston, Head of PMO at Mindtools Kineo, to discuss: why he wrote the book, and why project management is a critical skill for learning designers; what learning designers most often underestimate about the human side of project management; what he means when he says 'the best way to resolve conflict is to prevent it'. You can find The Instructional Designer's Guide to Project Management here. For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses. Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Adria Maston Dr Guieswende Rouamba