Advertise on podcast: MAKING UX WORK: The Joe Natoli Podcast

You’re not going to like everyone you work with.  And some of them aren’t going to like you, either. That doesn’t mean you can’t do good work together. In this episode, Joe talks about what happens when you stop trying to win difficult people over and start treating their behavior for what it often is: a constraint you have to navigate. You'll hear about protecting your energy, documenting everything, finding shared ground, choosing your battles — and recognizing when the real problem isn’t the person at all, but the system around them. Because the truth is...you don’t need harmony to make progress. You need clarity, boundaries, and the ability to keep doing good work anyway. If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

If you're not careful, being diplomatic can slowly, steadily turn into avoidance. In this episode, Joe talks about the trap of constant translation — softening problems, filtering dysfunction, and protecting others from discomfort — and why that keeps people (and teams) stuck. You’ll learn what healthy confrontation looks like, how clarity builds trust, and when it’s time to say the quiet part out loud. This is about honesty — delivered with equal doses of care and courage. If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

Somewhere along the way, many of us start believing that our work is proof — proof that we're talented, valuable, or worthy of being in the room. In this episode, Joe explores why it's so easy to tie our identity to what we produce...and how that mindset leads us to defend artifacts instead of solving problems. You'll learn why outcomes matter more than deliverables, why simplicity is often harder than complexity and what it takes to separate your self-worth from your work. This one is about letting go of the need to protect what you create — and finding confidence in the impact you leave behind. If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

Some of your absolute best work will be uninvited. In this episode, Joe talks about proactive design — noticing what’s broken, fixing it thoughtfully... and doing the work even when it’s not “in scope.” You’ll learn how to improve things without stepping on toes, why quiet initiative builds influence and how caring enough to act changes how people see you. And hopefully, above all else, you'll see that stewardship does not ever require permission. If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

Even on your best day, your logic cannot defeat someone else's fear. Understanding, however, can. In this episode, Joe explores why data, research and rational arguments fail when people feel threatened — and how that fear shows up disguised as resistance. You’ll learn how to lower stakes, build trust, and lead people through discomfort without escalating conflict. The goal of this episode is to help you navigate the emotional terrain your work lives in — whether you like it or not. If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

Good work doesn’t automatically win. In this episode, Joe explains why strong ideas still get ignored — and why influence, timing and relationships matter every bit as much as craft. You’ll hear about the “second game” happening in every organization, how ideas actually move and what it takes to make your work survive in the real world. And make no mistake: this is NOT about selling out. It's about making sure you understand how change really happens — and what it takes to make it so. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) ........................................................... If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

Outside of the one and only Vivianne Castillo, nobody tells you just how much emotional labor this job involves. In this episode, Joe talks about the invisible work designers do every day — managing fear, insecurity, resistance, and ego — and how easily and quickly that turns into burnout. You’ll learn how to recognize emotional subtext without absorbing it, how to listen without fixing and how to protect your own energy while still doing meaningful work. This one is about empathy — with boundaries. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) ........................................................... If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

Having UX in your title doesn’t guarantee trust.  Nor, for that matter, does Senior, Lead, Manager, Director, VP or Chief Executive. In this episode, Joe breaks down why UXers and product designers often struggle to be taken seriously — and what actually does build credibility in messy, political environments. You’ll learn how trust is built through consistency, clarity, and reliability — not brilliance or talent alone — and why earning trust is a very long game, made up of equally small moments. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) ........................................................... If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

There’s a moment in every career when it hits: No one is coming to fix this for you. In this episode, Joe talks about agency — what it really means, why helplessness fuels burnout — and how reclaiming control starts with small, deliberate actions. Now, this isn’t just another tough-love rant, mind you. It’s a reminder that your power doesn’t come from being fearless — it comes from feeling that fear and acting anyway. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) ........................................................... If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

You don’t need a mandate to do the right thing. In this episode, Joe challenges the idea that authority has to come before action. He explains how waiting to be “allowed” is often what keeps people stuck — and how small, uninvited acts of improvement build credibility over time. This is about initiative without recklessness. Leadership without a title. And stopping the lie that you’re powerless dead in its tracks. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) ........................................................... If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

Pain is unavoidable. Suffering is optional. In this episode, Joe talks about what happens when we stop fighting reality — at work and in life — and start dealing with what actually is, instead of what we wish things were. You’ll hear why negativity is a habit, why waiting for perfect conditions is a trap, and how accepting imperfection is the first step toward real progress. Now don't get it twisted — this is NOT about lowering your standards. It’s about doing the work without wasting time, energy and effort on denial. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) ........................................................... If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

That panic you feel before speaking up? Or presenting your ideas? It’s not about your skills. It's not about how well-rehearsed you are. And it is absolutely not about your "ability" to speak publicly. In this episode, Joe breaks down why fear shows up most intensely in public moments — meetings, presentations, moments where you’re seen — and what you're actually doubting when that happens (it's not what you think). You’ll learn why borrowed scripts never land, why conviction matters more than polish, and how being real is the only thing that creates impact people remember. This episode is about saying things you actually mean — and trusting that it’s enough. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

There’s more than one way to push back — and not all of them look like confrontation. In this episode, Joe talks about different styles of influence, why “going along to get along” quietly erodes confidence and how asking better questions can shift power. He builds on the idea that influence doesn’t require force.  You’ll hear how pulling people forward — instead of pushing back — can lower resistance, surface fear, and change the dynamic in the room without escalating conflict. Without triggering defensiveness. This is about finding your way of asserting yourself — and trusting that it’s valid, even if it doesn’t look like anyone else’s. It's about asserting yourself without becoming someone you’re not — and learning how to move situations forward in a way that feels honest and sustainable. And once you stop trying to do things the “right” way, something interesting happens: You start doing them a LOT more effectively. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

You can’t reason people out of fear. In this episode, Joe explains why resistance at work is rarely about logic or data — and almost always about anxiety, identity, and self-protection. You’ll learn how to recognize fear when it shows up as pushback, how to respond without escalating conflict and why emotional intelligence is just as important as technical skill if you want your work to survive. This is about understanding what’s really happening in the room — and protecting yourself in the process. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.

What if nothing going wrong… is actually possible? In this episode, Joe explores how fear shows up as rigidity — over-planning, clinging to certainty, and resisting anything that disrupts the script. Through stories from consulting, music, and real-world UX work, he makes the case for flexibility, presence and embracing uncertainty as a strength — not a failure. This episode is about letting go of control and learning to work with reality, instead of against it. ........................................................... Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-) If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype, no platitudes, no b******t.  Just honest perspective, earned the hard way.