Advertise on podcast: The Alldus Podcast - AI in Action

Today's guest is Karl Kilmurray, Chief Information Security Officer at Dublin Bus. Founded in 1987, Dublin Bus is Ireland’s largest public transport provider, delivering bus services across the Greater Dublin Area. Carrying over 140 million passengers annually, Dublin Bus' services include high-frequency city routes, commuter services and night services, supporting the social, economic and environmental needs of Dublin through safe, reliable and increasingly sustainable transport. Karl leads the cyber security programme and team at Dublin Bus, overseeing governance, risk management and compliance across the enterprise security function, as well as the cyber security budget and key initiatives. Prior to Dublin Bus, Karl worked at IBM as a cyber security engineer and cyber compliance manager. He also worked with Ekco, where he delivered CISO-as-a-Service support to state and semi-state organisations, and conducted NIS-D assessments for essential services and critical infrastructure providers.In the episode, Karl talks about: 0:00 His journey from programming to cybersecurity, ethical hacking, compliance and consulting 4:03 Seeing that public sector has fewer resources vs private sector with more oversight 5:21 How NIS2 expands cybersecurity rules, enforcement and team growth 6:50 Dublin Bus’ advanced cybersecurity with a growing team facing new threats 8:25 An insight into his role from team building, operations, training and future threats 10:54 A look at Dublin Bus upgrading GPS, Wi-Fi, CCTV, electric and connected systems 14:19 How team building enables managing daily tasks and learning simultaneously 15:52 How AI introduces cybersecurity risks, requiring balance of innovation and security 18:11 Seeing the CISO role evolving, demanding, with team growth and specialisation To find out more about all the great work happening at Dublin Bus, check out the website www.dublinbus.ie

Today's guest is Jason Scanlon, Chief Information Security Officer & Head IT GRC at Numata Business IT. Founded in 2004, Numata is a global managed IT services provider helping small and medium-sized businesses align technology with their goals. They deliver enterprise-grade solutions, including cybersecurity, cloud services and strategic IT advisory, through a subscription model. With an international presence, Numata enables organisations to improve efficiency, reduce risk and scale effectively using smart, reliable technology. Jason is an IT Leader with over 20 years of experience across consultancy, computer services and managed services. He specialises in complex systems troubleshooting, logical problem solving and network administration. He has designed, implemented and supported network infrastructure, and has worked with multinationals and government bodies on large-scale deployments and consultancy. He later progressed to IT Manager, leading IT functions, developing strategic roadmaps and aligning technology with business goals. In the episode, Jason discusses: 0:00 His career background from IT professional to service desk to CISO 3:26 Why MSPs must differentiate through measurable business outcomes, not just IT support 4:49 GRC is evolving, but governance gaps remain biggest organisational weakness 6:43 How AI will aid cyber defence, but requires controlled adoption 9:47 How AI vendor surge requires risk-based decisions and strong governance 11:19 The need to focus on gradual cybersecurity maturity before pursuing ISO certification 14:03 Why success as a CISO needs collaboration and strong support To find out more about all the great work happening at Numata Business IT, check out the website www.numata.co 

Today's guest is Geraldine Powderly, CISO and VP at SkySpecs. Founded in 2012, SkySpecs is transforming how renewable energy assets are managed. Its platform combines autonomous drone inspections, advanced analytics and financial intelligence to deliver unified insights across the asset lifecycle. Serving wind and solar operators worldwide, SkySpecs helps organizations maximize performance, reduce downtime and optimize maintenance decisions through data-driven asset management and AI-powered solutions. Geraldine leads enterprise cybersecurity and IT strategy at SkySpecs, aligning cyber risk, AI governance and business growth across a global, multi-product organization. She has built and scaled risk-based security programs, embedded governance aligned to ISO 42001, and elevated maturity across SOC 2 and ISO 27001. A trusted executive advisor, Geraldine brings over two decades of leadership experience, including fintech CISO roles. She is also a recognized voice on AI risk, cyber resilience and security-driven innovation. In the episode, Geraldine discusses: Her career journey from software to cybersecurity leadership Her passion for mentoring women in male-dominated fields Why women’s technical contributions are often unknowingly underestimated Encouraging women to embrace opportunities despite self-doubt The importance of managing AI in cybersecurity through basics As AI adds complexity, the basics still matter The need for documenting decisions amid rapidly evolving AI risks Staying current by training her entire team in AI literacy Educating herself with conferences, webinars and peer stories To find out more about all the great work happening at SkySpecs, check out the website www.skyspecs.com

Today's guest is Jane Corr, Head of Cyber Security at CIE (Córas Iompair Éireann). Founded in 1945, CIE is Ireland’s state-owned public transport group, providing rail and bus services nationwide through its operating companies Iarnród Éireann, Dublin Bus and Bus Éireann. Headquartered in Dublin, the group plays a central role in connecting communities, supporting economic activity and delivering sustainable mobility, carrying hundreds of millions of passenger journeys across Ireland each year. Jane is an accomplished Information Security and IT leader with a proven track record of building high-performing teams and delivering results. Known for her “can-do” attitude and strong customer focus, Jane brings a structured approach to solving complex challenges. Her expertise spans information security, technology risk, programme delivery, IT operations and data centre management within large organisations. She is also highly experienced in presenting to Boards and executive leadership. In the episode, Jane discusses: 0:00 Her journey from Infrastructure leader to cybersecurity 2:55 Why cyber leaders must communicate concisely and confidently 5:36 Her broad CSO role including AI, regulation, talent and influence 7:14 Advice to start with strategy, align people, roadmap and governance 8:55 The need to embed cyber as accessible service, balance risk and compliance 11:52 How cyber is maturing toward measurable, compliance-driven continuous improvement To find out more about all the great work happening at CIE (Córas Iompair Éireann), check out the website www.cie.ie.

Today's guest is David Shake, Director, ServiceNow PMO - North America at Crossfuze. Founded in 2000, Crossfuze is a global consulting and services firm specializing in the ServiceNow platform. As a 2025 ServiceNow Partner of the Year, Crossfuze helps organizations accelerate digital transformation through advisory, implementation and managed services. The company focuses on optimizing workflows, improving service delivery and enabling customers to maximize the value of their ServiceNow investments. David is a focused and innovative professional with strong leadership, management, and communication skills. He excels in balancing competing priorities while building collaborative teams and strong client relationships. As a Client Lead at Crossfuze, David directs complex projects involving process and system design, resource management, and global service delivery. Passionate about customer success, David leverages his ServiceNow expertise to deliver operational excellence and help clients achieve their business goals. In the episode, David talks about: 0:00 His journey from Xerox sales intern to service delivery leader 5:47 Crossfuze as an elite ServiceNow partner offering implementations and support 6:59 Delivering ServiceNow reveals gaps between vision and reality 10:13 The need to be honest, realistic and solution-focused in implementations 13:45 Seeing growing demand in SecOps and risk management 16:00 How Crossfuze’s small size cultivates a collaborative, expert-driven culture 18:14 Why Crossfuze’s reputation and expert breadth drive industry differentiation To find out more about all the great work happening at Crossfuze, check out the website www.crossfuze.com

Today's guest is Emmanuel Ranchin, VP Global Cyber Security Fusion at State Street. Founded in 1792, State Street are a global leader across investment servicing, markets and financing and investment management. With 11.5% of the world’s financial assets flowing through their doors every day, they are a trusted partner to institutional investors and a vital part of the global economy. Together with their clients, State Street help create better outcomes for the world’s investors and the people they serve. Emanuel is an accomplished Programme Manager with strong analytical, problem-solving and IT skills, built on a foundation in Chemical Engineering and extensive experience in the Financial Services industry. A results-driven team leader with excellent interpersonal and communication abilities, Emanuel is highly committed, approachable and adaptable leader who consistently delivers successful outcomes. In the episode, Emmanuel discusses: 0:00 His journey from engineering to leading cybersecurity governance in banking 5:30 Why Cybersecurity needs accountability, culture and business partnership 9:28 How Cyber hygiene culture extends beyond work into daily life 11:56 His advice to stay curious, be open-minded and keep learning to stay relevant 15:32 Why clear communication, emotional intelligence and simplifying complexity drive success 18:47 Effective communication requires time, cultural awareness, feedback and adaptation 22:39 The need to build trust, model behavior, embrace feedback, balance risk and enable AI 24:32 Innovation requires curiosity, culture change, clear goals and empowered thinking To find out more about all the great work happening at State Street, check out the website www.statestreet.com

Today's guest is Rahul Naidoo, Co-Founder and CEO at Superscript. Founded in 2021, Superscript is a New York–based healthcare technology company modernizing how people access and pay for medical services. By introducing transparent, upfront pricing and streamlined digital purchasing tools, Superscript makes healthcare more like e-commerce - clear, simple and consumer-friendly. Its platform empowers patients with greater choice, clarity and control, eliminating surprise bills and redefining the healthcare experience. Rahul is a technology entrepreneur passionate about transforming complex systems into simple, user-centered experiences. Originally from South Africa, he earned a degree in Computer Science from Harvard University and gained experience in digital product development and strategy at several tech ventures before founding Superscript. Under his leadership, Superscript has pioneered a novel healthcare pricing protocol, partnered with hundreds of providers, and is redefining how patients navigate and pay for care. In the episode, Rahul talks about: 0:00 His journey from tech-savvy roots to co-founding a health tech startup 2:15 Building Superscript with a philosophy to fix healthcare inefficiency 6:04 How college friends turned idea into Superscript with Mark Cuban’s backing 10:27 Why AI should remove admin burdens, not replace humans in healthcare 16:55 Superscript’s culture of perseverance, optimism and problem-solving resilience 20:13 Reimagining pricing from creating real, upfront healthcare prices from scratch 23:35 The journey building seamless healthcare tech 27:42 How Superscript cultivates growth, excellence and purpose-driven work To find out more about all the great work happening at Superscript, check out the website www.superscript.nyc

Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty®, World of Warcraft®, Overwatch®, Diablo® and Candy Crush™, the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences. Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms. In the episode, Amber talks about: 0:00 Career journey from fine art to IT, building service desks and ServiceNow 5:20 Leading ServiceNow consolidation across Activision Blizzard and King 9:25 Expanding ServiceNow with HR, legal, events and finance tools company-wide 10:47 How ServiceNow became the self-sufficient, gamified hub for company workflows 13:24 Currently scaling ServiceNow with Employee Center, AI and lifecycle management 15:45 Leading ServiceNow with two engineers plus long-term vendor support 16:56 Staying at Activision Blizzard for supportive, positive work environment 18:43 ServiceNow work remains project-based, relying on consultants for support 20:31 How the company supports side projects, letting her create art and ServiceNow apps

Today's guest is Laurie Wheeler, Chief Operating Officer – IS&T at MultiCare Health System. Founded in 1882, MultiCare is a locally governed, nonprofit health system serving communities across the Pacific Northwest. Today, it operates 13 hospitals and more than 300 primary, urgent, paediatric and specialty care locations in Washington, Idaho and Oregon. With over 20,000 team members, MultiCare remains dedicated to improving health, expanding access to care and supporting the wellbeing of the communities it serves. Laurie is an accomplished executive leader with more than 20 years of experience driving strategy and delivering results. She is known for turning vision into action through collaboration and strong partnerships, and for successfully advancing complex initiatives within matrixed organizations. Recognized as a decisive executor, Laurie effectively aligns executive teams and C-suite stakeholders across functions - including Finance, Legal, HR, IT and Clinical - to achieve critical organizational objectives. In the episode, Laurie talks about: 0:00 An insight into her 25+ year career working in Healthcare and IT 2:35 MultiCare’s offerings with 13 hospitals, 300+ clinics and full healthcare services 3:23 Her role in IT culture, processes and optimizing the ServiceNow platform 4:57 Building a robust knowledge base to optimize ServiceNow 6:48 Focus on automation, ROI, and scalable IT support systems 9:06 How they successfully integrated Overlake Hospital’s service desk into ServiceNow 11:14 Excitement to expand ServiceNow, automate processes and scale efficiently 13:24 How strong governance and structured roadmap ensure successful ServiceNow outcomes To find out more about all the great work happening at MultiCare Health System, check out the website www.multicare.org

Today's guest is Alan Paris, Global Head Financial Services Risk & Compliance Enterprise Architecture, Field CTO, Customer Success Executive at ServiceNow. Alan is a global leader in risk management, compliance and financial services transformation, with extensive experience driving business strategy, product innovation and multi-million-dollar growth. He has led 1,000+ person teams across operations, technology and consulting, delivering transformative change through digitization, AI and regulatory technology solutions. At ServiceNow, Alan has held several leadership roles, driving $400 million in portfolio growth and $100 million in annual contract value across global accounts. He develops enterprise platform strategies, AI-driven solutions and transformative implementations while mentoring teams and guiding organizations in regulatory compliance and risk management. An award-winning thought leader, Alan has published over 60 articles, spoken at major conferences and advised top financial institutions worldwide. In the episode, Alan talks about: 0:00 From Financial services technologist to helping clients realize ServiceNow value 2:12 Seeing ServiceNow evolve into a global AI-driven enterprise platform 4:58 How ServiceNow automates risk, AI enhances efficiency and productivity 7:31 Why clean, well-managed data enables successful AI implementation results 11:18 How ServiceNow leverages AI to transform workflows and operations 15:34 How top innovators align AI with business strategy, enabling transformation 17: 55 Advice to always keep learning, embrace change and apply AI wisely 20:47 Why ServiceNow is the leading 21st-century AI-enabled enterprise platform

Today's guest is Jack Loss, Vice President, Strategy & Innovation at Improvix Technologies. Founded in 2012, Improvix Technologies’ vision is to improve the federal landscape by closely aligning technology with mission. From its headquarters in Reston, VA, Improvix has grown into a trusted partner to federal agencies and commercial entities, delivering innovative solutions that bring true mission value across four core areas: Data and AI, Application Services, Cloud and Infrastructure, and Cybersecurity. Jack leads Improvix’s corporate innovation lab, IPX CREATE, collaborating with clients, partners and employees to deliver high-value solutions. He also drives the company’s marketing strategy and brand engagement, while supporting capture efforts and technical proposal development. With a background in cloud, data and cybersecurity, Jack focuses on scaling innovation, strengthening technical capabilities and driving organic program growth. In the episode, Jack discusses: 0:00 Bridging technical engineering and business strategy through evolving roles 2:00 Improvix Technologies’ focus on mission-driven culture and capabilities 3:10 Advancing secure AI and comprehensive data management capabilities 5:19 How AI-powered intake streamlines requirements and accelerates solution delivery 8:25 How the Lab drives innovation via sandbox, solutions and workshops 12:22 Building predictive civil-unrest models using integrated open-source data 14:44 An insight into their culture driven by growth, teamwork and core values 17:50 Growing needs in business analysis, low-code development and cloud engineering 20:19 Why he’s excited to deepen mission alignment and deliver real-world impact To find out more about all the great work happening at Improvix Technologies, check out the website www.improvixtech.com 

Today's guest is Jimi Li, Chief Technology Officer at ALM. Founded in 1998, ALM is the world’s most trusted provider of information, data, intelligence and content supporting both the practice and business of law. What began more than 40 years ago as a single publication serving attorneys has since grown into a global company supporting more than seven million business leaders and practicing professionals. Along the way, ALM has helped transform the industries it serves, as well as the communities within them. Jimi is a results-driven technology executive leading enterprise-wide AI transformation. With a proven track record of translating business strategy into high-impact operational solutions, he brings deep expertise across product management, cloud infrastructure, enterprise systems, data and analytics, and AI implementation. Jimi oversees all technology functions at ALM and is spearheading the adoption of generative AI, large language models and agentic automation to transform operations and accelerate product innovation. In this episode, Jimi talks about: 0:00 His journey from self-taught engineer to leading digital and AI transformation 2:50 ALM as a legal media and data company driving digital and AI transformation 3:58 AI succeeds when integrated into strategy and cross-functional teams 6:12 How AI transformed their product teams, improving efficiency and delivery 8:323AI projects fail due to mindset, context gaps and workflow friction 14:38 How AI creates value in employee efficiency, ROI and strategic opportunities 17:51 Success in AI needs data experts, tech-savvy product managers and business-minded developers

Today's guest is Matej Zachar, CIO and CISO at Kontent.ai. Founded in 2015, Kontent.ai help content-driven organizations in regulated industries like healthcare and insurance overcome complex content challenges. They do this by bringing complete control and efficiency to every aspect of content management. At the core of Kontent.ai's work is a commitment to helping clients streamline content operations, reduce risk and enable teams to deliver high-quality content at scale. Matej Zachar is a security, privacy and IT executive with a track record of leading award-winning teams. He has built numerous security, privacy and IT programs and managed the security of over 400 products and cloud services. At Kontent.ai, he owns the IT and security strategies and programs, leads both IT and Security Team, and manages risks. He is also the chair of the Security Steering Committee, a member of the Responsible AI Committee, Privacy Team and Corporate Compliance Committee. In this episode, Matej talks about: 0:00 His career working at the intersection of AI and Cybersecurity 2:20 Secure AI governance builds trust amid evolving regulations 4:33 How AI governance reveals reliance on vendors and data risks 6:14 Vendor negotiations depend on company size and bargaining power 7:27 Why AI adoption and customer sentiment are key success measures 8:57 Advice to stay curious, adapt to change and commit to continuous learning 9:58 Risk rises with understaffing and AI-driven phishing attacks 12:30 How automation effectively speeds up tedious security tasks and triage To find out more about all the great work happening at Kontent.ai, check out the website www.kontent.ai

Today's guest is István Görgei, Managing Director of ServiceNow Business Unit Leadership at Capture Group. Founded in 2009, Capture helps organizations become agile digital enterprises by streamlining their application factories. Serving over 400 clients across the DACH and CEE regions, Capture offers AI-powered ServiceNow solutions, low-code application development, test outsourcing and resource augmentation, supported by nearshore services to deliver scalable, end-to-end enterprise impact. Istvan is a customer-focused professional with expertise in relationship building, project management, strategic planning and team development. He is the Managing Director of Capture's ServiceNow Business Unit where he leads strategy, operations and growth across the DACH and CEE regions, leveraging AI to deliver transformative customer value. Passionate about creating sustainable, long-term solutions, Istvan helps customers achieve their goals faster while nurturing innovation, balanced growth and lasting business impact. In the episode, István discusses: His background as expert in agile and hybrid work at ServiceNow Capture’s journey from project management to comprehensive ServiceNow solutions How ServiceNow connects silos, enabling insights and future forecasting From starting in IT, SPM aligns business and plans strategic roadmaps How Boutique partners add specialized value beyond standard ServiceNow offerings Combining boutique expertise with a large external network for ServiceNow solutions His vision of AI-driven, conversational ServiceNow simplifying user workflows Using AI to prefill SPM project data, reducing gaps and administrative work Encouraging team creativity with AI, but maintaining clear governance boundaries Advice to understand the past, anticipate the future and plan strategically

Today's guest is Jesal Mehta, Founder and CEO at Aavenir. Founded in 2019, Aavenir is an AI-powered SaaS platform that streamlines Source-to-Pay processes by automating procurement, vendor onboarding, contract lifecycle, obligations and accounts-payable. Built on ServiceNow, it unifies procurement, legal, finance and compliance teams with real-time insights, scalable workflows and strong security. Aavenir helps enterprises accelerate contract cycles, reduce costs, manage risk and simplify procurement operations globally.Jesal is a seasoned enterprise software executive with deep experience driving product growth through innovative strategies and high-performing teams across India and the USA. He brings strong leadership in Procure-to-Pay and contract management, including ownership of a flagship CLM product and execution of cross-functional strategies for aggressive growth. He has also built and led offshore development centers in India, managing full delivery, services and support while scaling organizations through leading SI partnerships.In the episode, Jesal discusses: 0:00 Techie-turned-leader specialising in CLM and platform solutions 2:50 Aavenir’s focus on AI-enabled, native ServiceNow source-to-pay solutions with integrated CLM 4:16 Becoming a ServiceNow-focused firm delivering modern AI-powered source-to-pay transformations 6:28 Complementing ServiceNow by delivering deep, missing source-to-pay capabilities 9:12 How he built a remote, domain-expert team trained on ServiceNow 11:34 Why domain knowledge and empathy matter more than technology platforms 13:58 How AI supercharges products and internal productivity for faster delivery 17:00 Why innovation, customer focus and joy drive everything they do