Advertise on podcast: Matters: A podcast from Clio

So far this season, we've introduced the concept of client-centered legal practice, explored why lawyers tend to be so resistant to change, and looked at what's broken within our legal system. On this episode, we'll compare the broken model of legal service delivery—the "lawyer-centered" model—with the client-centered model, which is advantageous for both your clients and your firm. Featuring interviews with three practicing attorneys who are all innovating in their fields, this episode covers: The core differences between the lawyer-centered and client-centered models of legal service delivery The disadvantages of the lawyer-centered model The advantages of the client-centered model The effects that these different models have on lawyers and clients What it's like to operate a client-centered law firm, in practice Episode Four's guests include Kim Bennett, Founder of K Bennett Law LLC; Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; and Justin Osborn, Partner at Osborn Gambale Beckley & Budd PLLC. Listen in for their perspectives! Our Guests: Kimberly Bennett Kimberly Y. Bennett, Esq., is the Founder of K Bennett Law LLC, a boutique subscription legal services law firm that helps small businesses protect their brands and grow profitable and sustainable seven-figure organizations. Kim defines herself as an innovator, entrepreneur, legal industry disruptor, and a business coach—who happens to be a lawyer. In addition to growing and managing her firm, Kim coaches women building modern businesses, speaks on legal topics, teaches workshops for new entrepreneurs, and is a co-organizer of two legal tech communities: Atlanta Legal Tech and Atlanta Legal Hackers. Kim’s mission is to help foster a permanent shift in the way law firms deliver legal services to clients. You can follow her on Twitter at @kbennettlaw Erin Levine Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce Justin Osborn Justin Osborn is a founding member of Counsel Carolina (Osborn Gambale Beckley & Budd PLLC), whose personal advocacy for fairness and progressive social policies led to the firm’s RV-based mobile services program. A former insurance adjuster and insurance defense lawyer, Justin now represents clients against the same corporate and insurance interests he once defended. A proud tribal citizen of the Cherokee Nation and one of the first in his family to obtain a college degree, Justin has rededicated his career to making legal services more equitable and universally accessible. You can follow Justin on Twitter at @justin_osborn

In this episode of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the industry is failing, why change is direly needed—and what that change might look like. This episode’s discussion points include: Specific areas where the current legal system is dysfunctional Major issues of unmet need within the legal market How the existing legal system fails clients—and legal professionals What needs to shift in order to build a better legal profession Ways for law firms and legal professionals to start changing the status quo Episode Three’s guests include Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; Jordan Furlong, legal analyst and creator of the Law21 blog; and Nika Kabiri, a JD Ph.D who helps businesses of all sizes make better decisions. Listen in for their perspectives! Our Guests: Erin Levine Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce Jordan Furlong Jordan Furlong is a legal industry analyst and consultant based in Ottawa, Canada. In addition to being an author and the founder of the award-winning Law21 blog, Jordan is a Fellow of the College of Law Practice Management, and Past Chair of the College’s InnovAction Awards. He’s the Strategic Advisor in Residence at Suffolk University Law School in Boston, and he serves as co-chair of the Board of Directors for its Institute for Law Practice Management and Innovation. He’s also taught or guest-lectured in courses at Suffolk Law, Queen’s Law, and Osgoode Hall Law School that focus on preparing students to provide legal services deep into the 21st century. You can follow Jordan on Twitter at @jordan_law21 Nika Kabiri Nika Kabiri has spent 20+ years studying how people make decisions in a variety of contexts. She has a JD from the University of Texas, a PhD in Sociology from the University of Washington, and currently teaches Decision Science at the University of Washington. Nika has worked with businesses of all sizes, including Amazon, Microsoft, VMware, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, Zillow, Expedia, Smartsheet—and Clio. She is also an Advisor at Madrona Venture Labs, where she helps startups get their footing. You can follow Nika on Twitter at @nikakabiri

No risk, no reward—in this second episode of season two of Matters, we're joined by three guests to take a high-level view of the legal profession—chiefly, why lawyers tend to be so risk-averse, and the effects that this cautiousness has on legal practice, innovation, and firm sustainability.

In the first episode of our second season, our hosts speak with four experts—a practicing lawyer, a legal consultant and writer, a data scientist, and a legal professor—to provide a macro-level view of client-centered lawyering, examine why it’s vital to the future of legal service delivery, and give you a glimpse of what to expect on this season of the show.

In season two of Matters, we'll explore what it means to truly be client-centered, how client-centered practices can improve access to justice, and how law firms are addressing a monumental shift in consumer expectations. Learn more at www.clio.com/podcast.

If you learned that the unmet legal needs of consumers amounted to a multi-billion opportunity, what would that mean for the legal industry? What would it mean for your firm? In this episode of the Matters legal podcast, Teresa Matich interviews Jack Newton, Clio’s CEO, Co-founder, and author of the new best-selling book The Client-Centered Law Firm. In the episode, Jack speaks about one of the book’s core concepts, the “latent legal market”—and why it matters. The latent legal market refers to the untapped potential of all the would-be legal clients who aren’t currently using legal services to solve their legal issues. Consequently, it also refers to all the unrealized revenue that law firms could generate if they focused on providing the experience these would-be clients are looking for. No one understands this better than Jack, whose interview highlights the incredible opportunities the latent legal market presents for law firms.

In this episode, Glenn Greenwald—the Pulitzer Prize-winning investigative journalist, constitutional lawyer, commentator, and best-selling author who brought the Edward Snowden case to the public—joins us for a can’t-miss discussion on privacy, and why it’s more important now than ever.

How do we move past “an eye for an eye” in a way that benefits and honors communities and victims? And what role do physical spaces have to play in better justice solutions? In this episode, Deanna Van Buren—an award-winning architect, activist for criminal justice reform, and Keynote Speaker from the 2019 Clio Cloud Conference—joins us for an in-depth discussion on restorative justice, and the role legal professionals can play in transforming the justice system. The Design Director and Executive Director of Designing Justice + Designing Spaces—an architecture and real estate development firm that is building the infrastructure to end mass incarceration—Deanna shares the lessons she’s learned about punishment and justice with the Matters team.

Shaka Senghor, criminal justice reform advocate and 2019 Clio Cloud Conference keynote speaker, joins us for a candid discussion on his personal story of redemption, the trauma of gun violence, and what legal professionals can do to start changing the conversation.

If we wanted to create a podcast that held real value for legal professionals, what would that look like? Who would be our guests, what would we talk about, and how would we deliver something different than what was currently available? When we set out to launch a new legal podcast, these were the questions we asked. Through ten episodes, we’ve learned a lot about how the practice of law is changing, and how law firms can keep pace with that change. In this episode, join us as we look back and share the most important learnings with you again—or, if you’re a new listener, for the first time. We’ve categorized our episodes along the lines of a few core themes: the client experience, the people behind law firms, and the data and tech tools that are changing the industry. Take a listen to hear what’s “Mattered” the most so far.

Technology is changing countless industries, shifting paradigms, and restructuring the way organizations operate. In legal, technology has ushered in a new era of innovation, giving lawyers and law firms new ways to deliver services to clients. Now and in the years to come, legal professionals and practices that adopt these new innovations will be the ones that succeed in the long run.

Providing a positive client experience is essential to the success of your firm—but how do you know if you’re delivering a good client experience? How do you get inside the minds of your clients to know whether they’d recommend you to friends, family, and colleagues? Feedback, that’s how. In this episode of Matters, we’ll look at why collecting, analyzing, and acting on feedback is an essential practice for law firms. We’ll discuss some of the best, most practical ways for you to gather feedback from your clients, and how to make good use of it. We’ll also touch on why many attorneys shy away from feedback—and how even negative feedback can actually be a major positive. Joining us are Anu Sethee, the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, and Josh Valentine, a partner at the Caulder & Valentine Law Firm in North Carolina.