Advertise on podcast: The Backstory

In Season 2, Episode 7, Anne Hancock Toomey sits down with Lisa Shannon, CEO of Allina Health, to discuss her impressive trajectory from a rural community in Ohio to leading a health system with 12 hospitals and dozens of clinics across Minnesota and Wisconsin. Shannon began her career as a hospital-based dietician, growing and evolving to become a highly respected executive and leader. That success came from the early influence of her grandmother, along with, of course, mentors and leaders along the way. Shannon talks about a devastating medical error that affected her family early in her life. Indeed, one of Shannon’s priorities throughout her leadership career has been the pursuit of zero safety events, which includes creating a culture where anyone and everyone is empowered to speak up. She also offers insights into balancing work and family and emphasizes the significance of listening to one's instincts in making career choices. 2:02 Early Life and Influences 4:42 First Jobs and Early Career 7:50 College and Career Path 15:36 Leadership Journey and Mentorship 16:58 Patient Safety and Cultural Change 21:38 Career Highlights and Challenges 30:59 Leadership Insights from the Role of CEO 35:04 Balancing Career and Family 39:43 Lightning Round and Closing Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices

Rob Allen is CEO of Intermountain Health, one of the nation's largest and most innovative health systems. In this episode, host Anne Hancock Toomey talks with allen Allen about his journey from growing up on a dairy farm in Wyoming to becoming a healthcare CEO at the age of 28. And if you're thinking you've heard the farm-to-CEO story before, you'd be right. Several of Anne's Backstory guests come from a similar background and here, they discuss parts of that life that may point people to careers in executive leadership. Beyond that, Allen discusses the valuable lessons learned from his rural upbringing, the various roles he undertook in healthcare from nursing homes to hospitals, and his commitment to servant leadership. He delves into his early career challenges, including turnarounds of financially struggling hospitals, the significance of a people-first mindset, and the necessity of addressing the correct problems in leadership. As he recounts his progression through different roles at Intermountain Health, Rob emphasizes the importance of transparency, hope, and engaging employees to achieve organizational success. He also opens up about balancing his demanding career with family life and offers advice for aspiring leaders. The conversation highlights Rob's visionary approach in simplifying healthcare and expanding proactive care, and the importance of authenticity, purpose, and compassion in leadership. 2:24 Early Life on the Farm 6:35 Influential Figures 8:38 College Years and Career Beginnings 11:40 Transition to Healthcare Administration & Leadership Challenges 17:28 Turnaround Success Stories 21:01 Career Moves and New Opportunities 22:14 Returning to Intermountain Health 24:37 Building a Hospital in Park City 33:05 Balancing Family and Career 35:27 Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices

Tom Hale is the CEO of health tech company Oura. Producing one of the most prominent wearables out there (The Oura Ring), Oura is working to improve health and wellness through sustainable behavior change. In this episode, Hale and host Anne Hancock Toomey discuss his journey from working as a bike mechanic in Reno, Nevada, to a career spanning some of the most notable tech companies of the past 20+ years: Macromedia, Adobe, Linden Lab (creator of Second Life), HomeAway, and SurveyMonkey. He discusses the transformative impact of Oura's smart ring on his personal health, as well as his professional mission to shift healthcare towards preventative care through technology and AI. Hale also reflects on the lessons learned from his diverse career, emphasizing the importance of human-centric leadership, accountability, and ambition. The conversation offers valuable insights into the future of health tech and the power of mission-driven companies. 3:18 Early Life and Influences 7:31 First Jobs and Formative Experiences 10:11 Career Beginnings and Influences 13:27 Macromedia and Adobe: Lessons in Leadership 18:27 Linden Labs and the Early Metaverse 21:33 Joining HomeAway: The Birth of Vacation Rentals 25:24 Lessons from SurveyMonkey and the Importance of Brand 27:18 Joining Oura 32:37 The Vision for Oura and Healthcare Transformation 34:33 Leadership Insights and Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices

Chris Spencer is a tech entrepreneur and founder of TeamQ, who today is using his decade playing in the NFL as a foundation for helping athletes across the country maximize their potential on the field and in life. In this episode, Spencer and Anne Hancock Toomey discuss his background growing up in Bentonia, Mississippi, transitioning from farm life to football. He wasn't just a football player, though. Spencer had an impressive career at Ole Miss and, following a conversation with Archie Manning, entered the draft...where he was picked in the first round (unheard of for a center) and ended up snapping the ball on the play that instantly became known as BeastQuake. Here, Spencer shares insights into his dyslexia diagnosis and how football became both a crutch and a tool for his personal development. He digs into the lessons he learned and the needs he observed while playing that led him to his post-NFL career founding TeamQ, a performance intelligence platform aimed at empowering athletes beyond the game. The conversation covers Spencer’s leadership philosophies, the importance of relationships, and AI. Plus, the joy of driving tractors on the farm. 2:02 Early Life and Family 7:33 College Football Journey 13:32 Realizing NFL Potential 17:30 NFL Career Highlights 19:35 Leadership On and Off the Field 20:53 Transitioning from NFL to Life After 25:07 From Physiology to Technology 35:07 Balancing Family and Entrepreneurship 38:06 Leadership Insights 39:40 Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, Anne interviews Chris Bishop about his multifaceted career in healthcare and his transition to leading in the animal health sector as CEO of Veterinary Innovative Partners (VIP). Bishop shares his journey from growing up in Tennessee, working the seafood counter, playing college basketball, working in myriad roles within healthcare and navigating the complexities of corporate leadership. He reframes "sales" as influencing behavior, discusses the importance of mentorship and highlights pivotal moments that shaped his leadership style. He also reflects on the impact of faith and the value of creating a culture of ownership within an organization. As always, stick around for the lightning round. 2:44 - Growing Up in Tennessee 7:59 - College and Career Aspirations 9:12 - Entering the Healthcare Industry 16:05 - Leading Regent Surgical Partners 22:24 - Transition to Veterinary Healthcare 24:53 - The Pet Boom and Its Implications 27:58 - Leadership Lessons and Personal Growth 30:53 - Balancing Family and Career 33:39 - The Role of Faith in Leadership 34:57 - Qualities of Effective Leaders 37:49 - Lightning Round: Quick Insights Learn more about your ad choices. Visit megaphone.fm/adchoices

From sleepaway camp to the Appalachian Trail, Jennifer Pharr Davis’s story is one of curiosity, courage and...camp. Her early desire to "keep up" rapidly transformed into a relentless drive to find her own limits, leading her to achievements few can even imagine. In this episode, Anne Hancock Toomey sits down with the former National Geographic Adventurer of the Year to talk about how lessons from the trail have shaped her life as an athlete, business owner, and leader. Jennifer’s path began in the mountains of North Carolina and led her to set the fastest known time on the Appalachian Trail—averaging 47 miles a day over 2,200 miles—and to create the Blue Ridge Hiking Company, inspiring thousands to connect with the outdoors. Along the way, she’s learned about resilience, risk-taking, and redefining leadership through self-awareness, faith, and the power of nature. “If you never fail,” her camp director told her, “you haven’t set your goals high enough.” Highlights: 2:46 – Growing Up in the North Carolina Mountains 4:18 – Lessons from Summer Camp 8:30 – First Job & Early Leadership 11:00 – First Appalachian Trail Thru-Hike 15:00 – First ‘Real Job’ & the Call of the Trail 18:00 – Founding Blue Ridge Hiking Company 22:00 – Lessons in Leadership & Longevity 23:30 – Back to the AT 31:00 – Endurance, Adversity & Teamwork 35:00 – Breaking the Record 36:00 – Advocacy & the Next Chapter 38:30 – Family, Faith & Work-Life Balance 41:00 – Leadership Lessons from the Trail 43:30 – Lightning Round   Learn more about your ad choices. Visit megaphone.fm/adchoices

In the first episode of Season Two, Anne Hancock Toomey sits down with Scott Becker. Becker’s name is synonymous with healthcare media and can’t miss industry conferences. The Becker’s brand is now an empire, covering every facet of the industry. And the energetic man behind the brand is a respected healthcare lawyer whose real purpose and passion is connecting people and ideas. Anne has known Scott for years. Yet in this conversation, they cover new ground about his life’s journey and ongoing aspirations. They talk about all the advice he didn’t get. About his mentoring of a young Barack Obama. And even about the lesson he once learned about yelling in the office. 02:16 Building Becker's Healthcare 05:11 Family and Upbringing 08:11 Law School, Early Legal Career and Leadership 18:30 Launching the ASC Newsletter 19:56 Interviewing Fascinating Personalities 23:00 Learning from Celebrity Interactions 27:36 Developing Leaders and Building Teams 30:20 Lessons from Mistakes and Life Experiences 32:17 Staying Active and Avoiding Regrets 33:16 Characteristics of Effective Leaders 34:32 Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices

 Ever wonder what makes great leaders tick? Well then welcome to season two of the Backstory, where each conversation is a case study in authentic leadership. Throughout her career in healthcare consulting, Anne Hancock Toomey has encountered some truly impressive leaders. Here, she sits down with them, digging into their journeys, who they are and how they lead. The backstory is about humanizing respected leaders who are visionary, sharp, self-aware, and fiercely committed, who lift others up, own their mistakes, and share credit freely. They're not perfect, but they are genuine, and that's where greatness lives. Last season, we featured executives from top healthcare organizations across the nation, plus some investors, entrepreneurs, and thought leaders. This time we're looking at healthcare and beyond. We'll kick it off with media mogul Scott Becker. Other episodes will feature a sports hero, a Guinness World record holder, the CEO of the fastest selling consumer wearable company, among others. Learn more about your ad choices. Visit megaphone.fm/adchoices

In the capstone episode of Season One, Anne Hancock Toomey interviews healthcare entrepreneur and...her dad! Kenny Hancock is CEO of Lync Health Partners. Hancock shares his journey from working his family's small-town hardware store in Kentucky to a successful career as a serial entrepreneur in healthcare. He talks about how early setbacks in a high-pressure sales role motivated him to keep pushing and succeed, setting him up for a professional lifetime of finding ways to solve big challenges. Hancock reviews the highs and lows founding and leading companies like OrthoLink, Surgical Alliance, Meridian, and Lync Health Partners. He emphasizes the importance of relationships, authenticity, and risk-taking. Anne and Kenny also delve into the personal and familial dimensions of their journey, offering valuable insights into leadership and life lessons. 1:36 Family Values and Lessons 6:02 Growing Up in Russellville, KY 15:24 Transition to Healthcare and challenges in medical device sales 19:54 Moving to Nashville and New Ventures 21:16 A Life-Changing Decision 28:30 The Formation of Lync Health Partners 30:15 Reflecting on Mistakes and Accomplishments 32:58 Leadership Insights and Personal Reflections 35:51 Lightning Round and Closing Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Backstory, host Anne Hancock Toomey interviews Dr. David Miller, President of University of Michigan Health and incoming Executive Vice President for Medical Affairs of University of Michigan and CEO of Michigan Medicine . Dr. Miller shares insights from his career as a urologic cancer surgeon and member of the leadership team at a large academic health system. He discusses his Michigan roots, the influence of his parents, and and the surprising role the CEO of Dow had on his journey from practicing medicine to taking on significant administrative roles. The conversation delves into his leadership philosophy, which emphasizes honesty, humility, visibility and enthusiasm. Dr. Miller also talks about balancing his clinical practice with his executive responsibilities. As a physician and executive, he is well-placed to talk about the importance of earning and maintaining trust from colleagues, team members and the public. 2:05 Early Life and Influences 4:46 First Job and Lessons Learned 8:25 College and Medical School Journey 9:31 Choosing Urology and Career Path 13:50 Transition to Administration 17:30 Balancing Clinical Practice and Leadership 19:43 Upcoming Role as CEO 22:36 Addressing Trust in Healthcare 27:19 Family and Personal Life 30:04 Leadership Insights and Advice 34:43 Lightning Round and Closing Remarks Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Backstory, host Anne Hancock Toomey sits down with the Global Head of Healthcare for Blackstone, Ram Jagannath, to trace the path that led him from a childhood as a first-generation American to the upper echelons of finance and healthcare investing. Jagannath shares how his formative years shaped his perspective, weaving through early influences, first jobs, and pivotal experiences—none more striking than his time working in a Croatian refugee camp with Bosnians displaced by the war. From navigating Wall Street to surviving the stock market crash and exploring a career in private equity, Jagannath unpacks lessons on why intellectual curiosity and purpose matter as much as strategy. And in a fast-paced lightning round, he gets personal – family, golf and a little love for Taylor Swift. 4:20 First Jobs and Early Lessons 11:44 College Years and Discovering Fulfillment 13:28 Life-Changing Experience in Croatia 20:09 Transition to Finance and Wall Street 22:42 Discovering Private Equity 25:10 Journey into Healthcare Investing 30:29 Founding a New Firm and Personal Loss 34:52 Leadership Qualities and Values 39:14 Lightning Round: Personal Insights Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Backstory, Anne Hancock Toomey sits down with Ric Ransom, CEO of University of Missouri Health Care, for a conversation that covers everything from comic books to crisis leadership. Ric’s journey started in Birmingham, Alabama, in a home filled with big personalities and even bigger aspirations. He carved out a career that spanned law and healthcare administration, helping guide major health systems like Baylor Health System (now Baylor Scott & White Health), Prisma Health and UW Health along the way. Known for his ability to build strong teams and steer through uncertainty, Ransom unpacks lessons on resilience, communications and the influence of formative leaders – starting with his own father. Plus, he shares his approach to staying sharp (spoiler: it involves exercise and a good graphic novel). Come for the conversation about his first job as a telemarketer, stay for the lightning round where Ransom talks about his introverted side, his go-to stress relievers and what’s on his reading list. 02:15 Early Life, First Jobs and Leadership Influences 09:21 Journey Through Education and Career Beginnings 11:27 Transition to Healthcare Administration 17:13 Leadership Philosophy and Crisis Management 20:54 Challenges and Surprises as a CEO 23:49 Learning from Mistakes 29:07 Staying Healthy and Hobbies 30:07 Effective Leadership Traits 35:55 Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Anne Hancock Toomey sits down with Wendy Horton, CEO of UVA Health University Medical Center, to delve into her impressive career in academic medicine. Horton, known for her problem-solving skills and steady hand in a crisis, shares her journey from growing up in a rough neighborhood in Southern California to her childhood picking kiwi on an uncle’s farm to her leadership roles at major institutions like UW Health and The Ohio State University. She discusses formative influences, including her grandfather and a high school teacher, her early experiences as a pharmacist, and the transitions that led her from clinical practice to leadership in academic medicine. Horton also touches on the challenges and rewards of her current role, the importance of community and teamwork, and tips for effective leadership. 01:09 Pickleball Adventures and Injuries 02:16 Wendy's Career in Academic Medicine 03:07 Early Life and Family Background 06:20 First Jobs and Early Influences 14:22 Transition to Leadership Roles 15:47 UW Health and Building a New Hospital 20:33 Move to Ohio State and Leadership Lessons 24:45 Joining UVA Health During the Pandemic 28:42 Reflections on Career and Leadership 30:32 Family Life and Balancing Priorities 36:07 Lightning Round and Final Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices

We're doing something a little different this week on The Backstory. We're two-thirds of the way through this series and has talked to 13 incredible leaders. So, we wanted to take a moment for host Anne Hancock Toomey to reflect on one of the questions that she asks each guest. That is, "What are the three characteristics of the most effective leaders?" Every one of the leaders interviewed has a unique story. At the same time, they have certain things in common. They are successful because of who they are and how they lead. And so the hope in asking this question, which always comes near the end of the conversations, is to get at those ingredients to their secret sauce. The question isn't "What makes you successful?" It's pointed away from the guest and towards successful leaders in general. But interestingly, to a person, all 13 ended up describing how they've learned to lead. The guests are: Pete November, CEO of Ochsner Health Chris Roth, President and CEO of St. Luke's Health System Sheri Shapiro, Senior Executive Vice President and Chief Strategy Officer of CommonSpirit Health Bill Southwick, former CEO of QualDerm Partners Shlomit Schaal, MD, PhD, MHCM, Executive VP and Chief Physician Executive, Houston Methodist Phil Roe, former CEO and current Senior Advisor of Martin Ventures Joann Anderson, Former President and CEO of UNC Health Southeastern Van Ton-Quinlivan, CEO of Futuro Health Michael Wiechart, President of TEAMHealth Rhonda Brandon, Chief Human Resources Officer at Duke University Health System David Jarrard, Founder and Executive Chairman of Jarrard Inc. Tim Johnsen, SVP & COO of Presbyterian Healthcare Services Ken Graboys, CEO of Chartis Learn more about your ad choices. Visit megaphone.fm/adchoices

From rural Rhode Island to founding and leading one of the country’s top consultancies and one of healthcare’s most respected organizations, Ken Graboys’ story is anything but ordinary.   In this episode of The Backstory podcast, host Anne Hancock Toomey sits down with Graboys, CEO of Chartis (Jarrard Inc.’s parent company), to discuss moments that shaped his journey. From selling seeds door-to-door, to adventures in Alaska and the Peace Corps to founding Chartis, Graboys shares how early life experiences and a heart-centered approach to business laid the foundation for lasting success.  The conversation explores his leadership philosophy, the role of mentorship and the values that guide him—authenticity, generosity and a relentless focus on making healthcare better. Plus, Graboys gets personal, reflecting on balancing family and career, learning from mistakes and the power of gratitude.  01:29 Intro and Connection Between Chartis, Jarrard 03:50 Graboys' Early Life and Formative Jobs  12:28 Leadership Lessons from the Peace Corps  21:52 Founding Chartis and the Turning Point  24:43 Overcoming Challenges and Defining Success  28:03 Balancing Family, Work, and Growth  39:35 Lightning Round: Quickfire Reflections  Learn more about your ad choices. Visit megaphone.fm/adchoices