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I have a pleasure to work with CX industry since late 90s of previous century. I remember the times when first call contact centres were built in Poland and started to grow. Now, in 2026, the CX industry is very well developed and supports clients from all around the World. To do so it is crucial to employ foreigners and also local people with language skills. Few years ago I have met managers from Foundever company, a global organization who provides CX services from many countries. They are also present in Poland in few locations and employ people of over 80 nationalities. How does the recruitment of foreigners look like? What needs to be taken into consideration? Is it easier to recruit German speaking person or perhaps someone who speaks other languages? Those and many more questions I asked Danuta, Manzura and Oskar from Foundever Poland. Grab a coffee and listen how employing foreigners looks like. Enjoy listening. Links: Danuta Oleśkiewicz on Linkedin - https://www.linkedin.com/in/danuta-oleskiewicz/ Manzura Sabzalieva on Linkedin – https://www.linkedin.com/in/manzurasabzalieva/ Oskar Stawowski on Linkedin – https://www.linkedin.com/in/oskar-stawowski/ Foundever – https://foundever.com/pl/ Recruitment in Foundever - https://jobs.foundever.com/content/Find-a-Job/ Foundever on Instagram - https://www.instagram.com/foundever_poland/ Foundever on Linkedin - https://www.linkedin.com/company/foundever/   ****************************     My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor   You can also write to me. My email address is - kontakt(@)wiktordoktor.pl     ****************************     This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/  Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/ Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor   Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor  - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Value vs Price with Maggi Dewedar Value or a price or perhaps I should say Value vs. Price - this is a question!? It's common for businesses to base their selection of an outsourcing partner on price. But is this always the right approach? Is the lowest price the final price, or is it something that will soon be revealed—hidden costs? And how does the value of the service fit into this? What should you consider, what should you pay attention to, and how should you create and develop the process of selecting an outsourcing partner? I asked these and many other questions to Maggi Dewedar from enable, a company that has been supporting its clients in the CX BPO sector for years. Enjoy listening. Links: Maggi Dewedar on LInkedin - https://www.linkedin.com/in/maggi-dewedar-2010424/   enable - https://enableoutsourcing.com/ enable on LInkedin - https://www.linkedin.com/company/enable-eg/     ****************************     My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor  You can also write to me. My email address is - kontakt(@)wiktordoktor.pl       ****************************     This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/   Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

I have met Peter Ryan many years ago. He is one of not many global experts who on a daily basis takes a closer look into BPO and CX world. Every year Peter creates surveys, writes reports, organizes events and runs dozens of business talks with BPO leaders from all over the world. On January 2026 Peter has visited Warsaw (Poland), where my podcasting studio is located and I used this opportunity to invite him for a business talk. We have discussed business trends for BPO and especially CX BPO industry for 2026. A good and deep talk, which is worth to be listened. Enjoy!   Links: Peter Ryan on Linkedin - https://www.linkedin.com/in/peter-ryan-montreal/ Ryan Strategic Advisory - https://ryanadvisory.com/ CX Outsourcers - https://cxoutsourcers.com/   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I return to Latin America for our regular monthly update on the BPO and GBS industry, and I am joined once again by my good friend and LATAM expert, Mauricio Velasquez. Based on most recent Venezuela’s crisis our conversation begins with a timely look at this country – a country that historically played a significant role in regional shared services and IT operations, and which may or not once again attract attention in the coming years. Without diving too deep into politics, we focus on business realities, talent availability, and the long-term potential of Venezuelan professionals both at home and across the region. We then move to one of the hottest topics impacting nearshoring decisions today: labor costs. Mauricio shares his on-the-ground perspective on Colombia’s recent 23% minimum wage increase and explains why this is a major challenge for BPO and GBS providers operating in the country. We discuss how this shift may influence investor decisions, regional competition, and geographic diversification across Latin America. The discussion also touches on AI adoption, bilingual talent availability, and the evolving balance between automation and human-centric service delivery. As always, this episode offers practical insights, real numbers, and honest opinions on where the Latin American BPO and GBS market stands today and where it may be heading next.   Key points of the podcast: Venezuela's potential resurgence as a BPO and IT hub hinges on political stability and the return of skilled Venezuelans to rebuild the business environment.The significant increase in Colombia's minimum wage could impact the country's competitiveness in the BPO sector, potentially shifting business to other Latin American countries with lower labor costs.The key to leveraging AI in the BPO sector lies in combining it with human capabilities, ensuring that technology enhances rather than replaces the workforce.  Links: Mauricio Velasquez on Linkedin - https://www.linkedin.com/in/mavelasquez/ Mauricio’s web page - https://velasquez.co/ Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/LM5xpXWNtBx/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. Check out my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/   Give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hey, Hello, Something new is just arriving on the Good Morning BSS World podcast. It's RBGU, or Raw BPO&GBS Update. A new series of short podcasts about news, and interesting facts from the world of business services. Each episode features a single topic presented in a quick and easy way. Today, in the first premiere episode of RBGU, we answer the question: What is the Africa Federation of GBS Associations? What is this project and who is behind it? This is not a sponsored episode, but if you'd like to see what the Federation does, here's its website - https://africagbsfederation.org/ This podcast is supported by Patrons, who you can read about at - https://wiktordoktor.pl/podcast-patrons-and-partners/ If you'd like to join Patrons of this show, please do so. But before you do, please listen, like, and subscribe to this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I return to Africa for our regular monthly update on the state of the BPO and GBS industry across the continent. I am joined by two outstanding guests – Traci Freeman and Rod Jones – who are deeply involved in shaping, promoting, and accelerating the growth of Africa as a global services destination. Together, we explore the rapid progress of the Africa Federation, its expanding membership, and the role it plays in unifying national industry bodies across North, West, East, Central, Southern Africa, and the Indian Ocean region. We discuss job creation, impact sourcing, ESG, government–industry collaboration, and the growing maturity of both established and emerging markets such as Egypt, South Africa, Morocco, Kenya, Ethiopia, Ghana, Rwanda, and beyond. This conversation provides a comprehensive, region-by-region snapshot of where Africa stands today in BPO, CX, ITO, and shared services, and where it is heading next. It is a powerful reminder that Africa is no longer an “emerging option” but a competitive, scalable, and trusted delivery location with an exceptional talent pool and a strong service culture.   Key points of the podcast: Africa's BPO and GBS sectors are growing rapidly, with significant government support and strategic initiatives focusing on job creation, skills development, and inward investment.Countries like South Africa, Egypt, Kenya, and Ethiopia are emerging as key players in the global outsourcing market, offering diverse language capabilities, competitive operating costs, and a large, tech-savvy youth population.The African Federation for BPO and GBS aims to unify and promote the continent's outsourcing potential through regional collaborations, mentoring, and the establishment of a formal structure to support sustainable growth and international investment.  Links: Traci Freeman on Linkedin - https://www.linkedin.com/in/tracifreeman/ Rod Jones on Linkedin – https://www.linkedin.com/in/rodjonessouthafrica/ Africa Federation of GBS Associations – https://africagbsfederation.org/ Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/QGo92hAaPzS/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I invite you to listen to the talk I had with two independent CX analysts I truly value – Peter Ryan and Matt Kendall. Our conversation revolves around the freshly released Offshore CX Confidence Index 2025, now celebrating its fifth edition. We discuss how the index has evolved over the years, including important methodological changes in data collection and a significant increase in respondent volume. Peter and Matt explain why maturity and consistency are now key characteristics of the global CX outsourcing market, rather than dramatic year-to-year shifts. Together, we analyse regional trends across Latin America, Europe, Asia, and the Caribbean, highlighting notable movers such as Jamaica, Guatemala, South Africa, Romania, and Colombia. We also reveal the Top 5 global CX destinations, discussing why, for example Poland continues to strengthen its position, why the Dominican Republic remains a nearshore favorite, and why India still stands unchallenged at number one. This episode is a must-listen for anyone involved in CX strategy, outsourcing decisions, or location analysis. If you want to understand where confidence, stability, and long-term CX potential truly lie in 2025, this conversation provides both data-driven insights and real-world perspective. Key points of the podcast: The CX Confidence Index reveals significant growth in countries like Jamaica, Guatemala, and South Africa, reflecting improvements in their customer service sectors.India maintains its dominance as the top destination for customer experience outsourcing, driven by high confidence in its labor market, infrastructure, and economic stability.Poland and Romania emerge as strong European contenders, with Poland showing notable gains in economic stability and Romania leading in multilingual talent availability.  Links: Peter Ryan on Linkedin - https://www.linkedin.com/in/peter-ryan-montreal/ Matt Kendall on Linkedin – https://www.linkedin.com/in/cognitivematt/ Cognitive Copy – https://www.cognitivecopy.com/ and https://www.cognitivecopy.com/offshore-cx-confidence-index-2025 Ryan Strategic Advisory – https://ryanadvisory.com/ and https://ryanadvisory.com/offshore-cx-confidence-index-2025/ Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/852Yf3D4q7H/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I sit down with Ashim Kumar, Founder of AK Consulting, international leadership expert and certified John Maxwell coach. Together we explore the real meaning and value of Mastermind Groups — a development method that is often misunderstood and far more powerful than traditional training. Ashim walks me through the principles behind masterminding: small groups, focused conversations, shared experiences and the synergy that emerges when leaders reflect together. We talk about why participants should come from different industries, how weekly one-hour sessions create deep behavioral change, and why commitment is the essential ingredient for personal and leadership growth. Ashim also shares insights from his decades-long journey through Europe and the Middle East, his passion for leadership development, and the evolution of his own Executive Mastermind Club for senior leaders. If you're considering a new way to grow as a leader, this episode will help you understand when to start, what to expect, and how masterminds differ from coaching and training. Join me and discover why masterminding may be exactly the step you need next. Key points of the podcast: Masterminding involves small, focused groups of individuals at similar levels of experience who share and develop leadership insights through structured, facilitated discussions.Participants in mastermind groups gain valuable insights and behavioral changes by committing to regular, focused conversations and actions, which are reviewed and refined in subsequent meetings.Mastermind groups are best suited for individuals who are committed to personal and professional growth, irrespective of their level of experience, as long as they are willing to engage and contribute.  Links: Ashim Kumar on Linkedin - https://www.linkedin.com/in/ashimkumaraccasbltutor/ Ashim’s web page – https://www.aka-lead.com/ Ashim’s brochure of recent Mastermind Group - Brochure LG-MMG-041225.pdf Leadership Gold by John Maxwell - https://www.amazon.com/Leadership-Gold-Lessons-Learned-Lifetime/dp/0785214119 Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/KF1N8bFjzqn/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I open a brand-new chapter dedicated to Latin America. My guest is my long-time friend and one of the best experts in the region – Mauricio Velasquez, LATAM’s BPO & GBS consultant and industry strategist. Together we dive deep into how the business services sector has developed across Mexico, Central America, the Caribbean, and South America, and why LATAM is quickly becoming the “third leg” of the global services landscape. Mauricio walks me through the evolution of the region’s BPO and GBS markets – from early data-entry services, through automation and RPA, all the way to advanced analytics, AI and knowledge-based processes. We discuss the scale of the industry, the role of countries like Brazil, Mexico, Costa Rica and Colombia, the employment potential, and the presence of global giants such as Google and Amazon. We also touch upon investment incentives, association networks, and the changing work model in LATAM, where hybrid setups increasingly blend with a return-to-office trend. This episode sets the scene for an entire series exploring the richness, diversity and opportunities of the Latin American business services ecosystem. Join us and discover why LATAM is now one of the world’s most dynamic regions for BPO and GBS. Key points of the podcast: Latin America is emerging as a key player in the global business support services industry, with countries like Brazil, Mexico, Costa Rica, and Colombia hosting numerous global service centers.The BPO and GBS sectors in Latin America are evolving rapidly from traditional data entry services to advanced roles involving data analytics and artificial intelligence, which are now integral to strategic decision-making.While hybrid work models are still prevalent, there is a noticeable shift towards more employees returning to the office, driven by security concerns and client requirements.  Links: Mauricio Velasquez on Linkedin - https://www.linkedin.com/in/mavelasquez/ Mauricio’s web page - https://velasquez.co/ Mauricio’s LATAM GBS overview in PDF - https://drive.google.com/drive/folders/14keGNne_2HqzbTPcN7u3VQ9firlkwvsC?usp=drive_link Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/RJV6Ha9sFb6/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I take you on a journey to emerging outsourcing destinations in Africa – Ethiopia. For the first time on the podcast, I dive deep into the local BPO and GBS landscape in this Country. My guest is Betelehem Abayneh Zerfu, Founder of Bico, an agency focused on marketing intelligence and global market connectivity for Ethiopian BPOs. Together, we explore how Ethiopia – despite being a young player in the global outsourcing scene – is building impressive momentum. Betty walks me through the country’s fast-developing infrastructure, strong government support, rapidly improving connectivity, and the incredible demographic advantage of a young, tech-savvy population. We discuss what services Ethiopian BPOs already deliver, from call centers and content moderation to accounting, software development, and even emerging AI capabilities supported by national initiatives. Betty also sheds light on the activities of the Ethiopian Outsourcing Association, the growing number of BPO providers in the market, and the opportunities created by international collaborations, especially with the U.S. and Europe. We talk about Bico’s mission to build visibility for Ethiopia as a global outsourcing destination and how the company helps connect local providers with international clients. Finally, we look at the future: the industry’s growth trajectory, the expanding ecosystem, and the importance of events and networking for strengthening Ethiopia’s presence on the global BPO map. Key points of the podcast: Ethiopia's BPO industry is young but growing rapidly, with significant government support and incentives such as tax holidays and improved infrastructure.The primary markets served by Ethiopian BPO companies are the US, Europe, and the Middle East, with services ranging from call centers to advanced AI development.Ethiopia's BPO sector benefits from a large, young, and educated population, with strong capabilities in web, app, and software development, and is increasingly aiming to become a prominent AI development hub.  Links: Betelehem Abayneh Zerfu on Linkedin - https://www.linkedin.com/in/betelehem-abayneh-zerfu/ Bico - https://bico.et/  Africa GBS Federation - https://africagbsfederation.org/ Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/VPkBFqHkrYX/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well.  Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I had a pleasure of hosting three exceptional professionals who represent both sides of the Atlantic - Shelli Ryan (CEO of Ad Hoc Communication Resources), Michael Nacarato (Head of Third-Party Risk Management and member of IAOP’s Strategic Advisory Board), and Jens R. Voigt (Global Outsourcing Leader at eBay). Together, we explored how American companies approach outsourcing, nearshoring, and offshoring - and what this means for Poland and Central Europe. The conversation was inspired by our recent meeting at the Follow the Leaders event in Gdańsk, where we discussed how Polish and Central European businesses can attract more American investors. Shelli emphasized the importance of building a clear narrative and value proposition for Polish service providers - focusing not only on cost but on talent, multilingual skills, and innovation. Michael highlighted the shift from chasing arbitrage to chasing talent and value, especially in the era of AI and automation. Jens shared insights from eBay’s global outsourcing strategy, underlining Poland’s strengths: education, infrastructure, safety, and stability - all crucial for long-term partnerships. We also talked about the need for a unified, public-private marketing effort to promote Poland abroad - similar to campaigns led by African nations - and how Poland can position itself as Europe’s major investment gateway, just like Ireland once did. This episode is a must-listen for anyone in global business services, outsourcing, or economic development. It’s a candid, cross-continental conversation about the future of global delivery, talent, and how to bridge American expectations with European excellence. Key points of the podcast: Poland's competitive advantages in the BPO sector include a highly educated workforce, significant infrastructure investments, and a stable regulatory environment, making it an attractive destination within Europe.To attract American businesses, Poland must enhance its public relations efforts, potentially through a public-private partnership to create a unified and aggressive marketing campaign that highlights its technological advancements and safety.Engaging in direct outreach, such as organizing roadshows in the US and inviting American executives to visit Poland, can help showcase the country's capabilities and foster stronger business connections.  Links: Shelli Ryan - https://www.linkedin.com/in/shelliryan/ Michael Nacarato – https://www.linkedin.com/in/michael-nacarato-cop-90705311/ Jens R. Voigt – https://www.linkedin.com/in/jrvoigt/ Ad Hoc Communication Resources - https://adhoccr.com/ IAOP - https://www.iaop.org/ Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/pBhcfzq4adl/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/ Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I connect with Myroslav Khmarskyi, co-founder and partner at Avitar, a Kyiv-based legal firm specializing in IT law and digital compliance. Our conversation opens with an insightful update on Ukraine’s thriving IT industry, fresh from the IT Arena - the country’s biggest tech event. Myroslav shares how Ukrainian startups continue to innovate even amidst challenging times, with a growing focus on defense tech and digital transformation. We then dive deep into the story behind Avitar, a firm founded in 2018 that has become a trusted partner for IT companies and startups seeking clarity in the complex world of international data protection and compliance. From helping startups structure their legal foundations and register teams, to guiding mature companies through GDPR and global privacy laws, Avitar’s mission truly lives up to its Sanskrit-inspired name - “the one who helps.” Myroslav explains how the company bridges legal frameworks between Ukraine, Europe, and the US, and why being compliant is not just a legal necessity but a strategic advantage for tech-driven businesses. He also offers practical advice for young entrepreneurs navigating the global market and shares how Avitar supports international companies entering Ukraine. Whether you’re a startup founder, IT leader, or compliance professional, this conversation is a fascinating look into how law and technology intertwine to shape the future of business.   Key points of the podcast: The Ukrainian IT industry continues to professionalize and innovate, with significant advancements in defense technology and strong participation in major events like the IT Arena.Avitar, founded in 2018, specializes in providing legal consulting for IT companies, focusing on areas such as corporate structure, tax management, and digital compliance, including GDPR.Despite being a small firm, Avitar has a global reach with clients primarily in Europe and the US, offering strategic legal advice to both local startups and international businesses entering the Ukrainian market.  Links: Myroslav Khmarskyi on Linkedin: https://www.linkedin.com/in/khmarskyi-myroslav/ Avitar - https://www.avitar.legal/en/home Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ZYagQUldrnQ/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/   If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of the Good Morning BSS World Podcast, I take a unique detour from the usual business themes to explore something that underpins almost every professional interaction today - the English language. I have invited to this talk Timothy Whilde, a seasoned Business English Communication Coach, who works with professionals to help them express themselves more confidently, fluently, and effectively in English - especially in high-stakes international business contexts. Far from being a traditional language class, this conversation digs deep into the real frustrations many face when using English as a second language: the pause when you can’t find the right word, the pressure to sound “perfect” and the stress of fast-paced communication in global teams. Timothy shares why the goal isn’t perfection, but clarity, confidence, and context. He explains the role of a coach versus a teacher, how coaching is goal-driven and highly personalized, and why it's not about knowing all the words - but knowing the right ones for the right situations. Whether you're preparing for a key presentation, struggling with cross-cultural meetings, or just aiming to level up your professional communication, this episode is packed with relatable insights, humor, and practical advice. You’ll also learn about the power of pauses, the value of being authentic in your own communication style, and why good coaching can be like an “espresso shot” for your language development. Listen in and discover how you can take your English to the next level - on your own terms.   Key points of the podcast: Improving English fluency in a business context is not about achieving perfection but about effectively communicating the right message in the right context.Clients often seek a business English coach to enhance their communication skills for specific professional scenarios, such as presentations or international meetings, rather than to learn every nuance of the language.A business English coach tailors sessions to individual goals and immediate needs, providing practical, high-impact guidance that can be applied directly in professional settings..  Links: Timothy Whilde on Linkedin: https://www.linkedin.com/in/timothy-whilde-english-language-coach/ Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/02EgHdTI4oU/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/   If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In Episode 132 of Good Morning BSS World, I take you on a journey into the evolving BPO and GBS landscape of Georgia with a special guest, Sergo Baramia – CEO and Managing Partner at Evolvexe Group. Sergo offers a behind-the-scenes look at how Evolvexe emerged as one of Georgia's pioneering full-scope BPO providers and what makes the Georgian outsourcing market uniquely competitive. From customer service and content moderation to social media management and identity verification support, Evolvexe delivers a broad portfolio of outsourcing services tailored to global needs. Sergo unpacks why Georgia’s language capabilities, international student community, and cost-efficiency make it an attractive destination for outsourcing – especially for industries like iGaming and tech support. The episode also dives into real-world operational dynamics, such as recruitment timelines, salary benchmarks, and attrition rates, offering a transparent look at what it takes to build a reliable outsourcing business in an emerging market. Learn how Evolvexe provides services in up to eight languages, attracts talent through work-from-home flexibility, and successfully serves clients across the globe — including tech giant ASUS. Whether you’re exploring nearshore BPO options, interested in the Caucasus business scene, or simply love discovering new growth stories in global services, this episode will open your eyes to Georgia’s untapped potential.   Key points of the podcast: The BPO sector in Georgia is growing rapidly, driven by cost efficiency and a multilingual workforce.Evolvexe Group offers a range of BPO services including customer support, back office operations, and social media management, with a focus on international clients.Georgia's strategic advantage lies in its ability to provide high-quality services at competitive prices, attracting major international brands like ASUS..  Links: Sergo Baramia on Linkedin - https://www.linkedin.com/in/sergobaramia/  Evolvexe: www - https://www.evolvexe.com/ FB - https://www.facebook.com/evolvexellc Linkedin - https://www.linkedin.com/company/evolvexe-llc Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/y8cp8oXNHUY/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/   If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, I connect across the Atlantic with Ahmed Refky, CEO of Planovate — an advisory firm based in Orlando, Florida, specializing in the CX and BPO sectors. With more than 25 years of global experience, Ahmed brings a wealth of insights on growth strategies, market entry, offshoring, and scaling for companies seeking to expand their customer experience operations. Drawing from his recent visit to Georgia, a rising star among emerging outsourcing destinations, Ahmed outlines the fundamentals of how markets - both new and mature - can position themselves to attract clients and investors. He stresses the importance of defining a clear value proposition, building strong people-first teams, and developing credible client references before profitability. We explore two key scenarios: how emerging destinations can become visible to global investors, and how established service providers can assess when and where to expand. From nailing down go-to-market strategies to balancing nearshore and offshore models, Ahmed provides practical frameworks based on real-world consulting experience. Crucially, Ahmed reminds us: “Relationships can’t be built behind screens.” He urges stakeholders to blend physical presence with digital engagement, and avoid the trap of overselling. Whether you're a country looking to attract FDI or a BPO aiming to scale abroad, this episode is packed with actionable takeaways. Tune in for strategic insights, market dynamics, and real-world success stories that can help guide your next move in the global CX and BPO landscape.   Key points of the podcast: Identifying and focusing on a clear value proposition is crucial for both emerging destinations and service providers to attract and retain clients effectively.Building strong, face-to-face relationships and understanding cultural affinities are essential components for successful client engagement and business growth.Overselling capabilities can damage trust and reputation, making it vital to accurately represent what can be realistically delivered.  Links: Ahmed Refky on Linkedin – https://www.linkedin.com/in/ahmedrefky/ Planovate - https://www.planovate.com/ Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/nznooWH2LTo/chat   ****************************   My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - kontakt(@) wiktordoktor.pl   ****************************   This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/ Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/   If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor   Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast. Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.