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2023 Holiday spending trends: Tune in to our podcast to hear what, where, and how consumers are filling their carts this season.

Tune in to this episode of That Makes Cents as we discuss how sustainability, convenience, and affordability could shape the future of the automotive industry—and how subscriptions will pave the way toward a completely different car ownership model.

Like today’s consumer, the grocery industry is increasingly diverse and complex. In a spinoff of our miniseries on the future of the consumer industry, we explore the future of grocery retail and how exponential tech such as AI and Gen AI could play a key role in increasing grocery personalization. Kirk Ball, EVP and CIO at Giant Eagle joins Daniel Edsall, Deloitte’s grocery sector leader and host Bobby Stephens to discuss how grocery retailers can deliver unique customer experiences at every touchpoint, whether in-store or online.   For more info. on the Future of the Grocery Retail industry, visit: https://www2.deloitte.com/us/en/insights/industry/retail-distribution/future-of-grocery-retail.html

As today’s consumers become more diverse in terms of their wants and needs, we’re seeing a more demand-driven market that’s empowering consumers. What do brands need to know about this shift in consumer behavior? And how will data, AI and Gen AI play a larger role as we move from mass to micro? Learn more in this episode of That Makes Cents, featuring a guest speaker from Google Cloud.

In this third installment of our miniseries on the future of the consumer industry, we’re taking a closer look at how the emergence and growth of capability-as-a-service are causing a major convergence and reconfiguration in the consumer industry. Milen Mahadevan, president of 84.51, Kroger's very own capability as a service, and Kasey Lobaugh, chief futurist for Deloitte's consumer industry, join us to dive into the evolution of the consumer industry, the lower barriers to entry for consumer companies today, and the role they can play in the larger consumer ecosystem. As a bonus, hear what these industry leaders have to say on the evolution of generative AI in the next few years. For more info. on the Future of the Consumer industry, visit: https://www2.deloitte.com/us/en/pages/consumer-business/articles/future-of-consumer-industry.html

From streaming platforms to health and fitness apps that personalize to their users, consumers today have access to a wide array of digital offerings. And, with the increasing adoption of AI, cloud convergence, and other technologies, digital goods and services are witnessing exponential growth. How should companies capitalize on this rising trend? Tune in to this episode as Jen Brace, chief futurist, at Ford Motor Company, and Alisa Locricchio, senior manager with Deloitte Consulting, discuss the opportunities that lie ahead for consumer companies. For more info. on the Future of the Consumer industry, visit: https://www2.deloitte.com/us/en/pages/consumer-business/articles/future-of-consumer-industry.html

As stated in Deloitte’s Future of Consumer study, “Change is a staple of humanity, and nowhere is the velocity of change more evident than in the consumer industry.” How should consumer companies perceive this change? What should consumer industry executives consider beyond their shareholder value while addressing this change? In this episode, Anthony Waelter, Deloitte’s US Consumer Industry leader, and Alisa Locricchio, senior manager with Deloitte Consulting, provide a preview into the six forces to understand the next decade of change including the implications of exponential tech, changing consumer, and more.

Digital marketplaces help retailers meet their customers where they are by improving visibility, expanding assortment, reinforcing the omnichannel experience, and diversifying the supplier base to keep up with changing trends. This integration also allows retailers to extend visibility to brands that otherwise may not have garnered a similar platform in a short time span. In this episode, we speak with Matt Baer, chief customer and digital officer for Macy’s, Inc., and Oliver Siodmak, Global Marketplace Service Offering lead at Deloitte Digital, about Macy’s impactful digital marketplace integration in just under nine months.  

With another holiday season behind us, this episode takes a look at how consumers and retailers faced the unique challenges of this shopping season including the economic uncertainty and the ongoing operational challenges. From the continued growth of digital channels to a return to pre-pandemic norms, we discuss how the 2022 shopping season reflected cautious consumer spending. For more detailed insights, check out our full report.

While women have experienced inequitable workspaces long before the pandemic, several issues such as pay disparity, lack of advancement opportunities, and mental and physical health impacts of the pandemic are front and center for women and all genders. With millions exiting the workforce to maintain flexibility to care for their families, the time has come for a culture of allyship to uplift gender-centered workforce design. Tune in to this episode with Sarah Alter, president and CEO of NextUp, and Tiffany Mawhinney, principal at Deloitte Consulting LLP, as they share their thoughts on a gender-centered design from their latest study: Creating more equitable workplaces through gender-centered design.

With an increasing focus on climate change and other ecological crises, consumer companies face an influx of stakeholder demands to disclose ESG data. While consumers, employees, and investors want to engage with more sustainable companies, regulators are proposing that companies disclose material sustainability data or even their public pledges to achieve reduction of emissions. However, how hard is it to collect accurate, valid, and trustworthy ESG data? Which elements of ESG data are essential for stakeholder engagement? Tune in to this episode as we discuss these questions with Mandi McReynolds, global head of ESG at Workiva Inc., and Charles Carrington, partner with Deloitte’s Risk & Financial Advisory practice.

Continuing to grow digital capabilities helps set retailers apart and is important regardless of what industry they plan in. What are some of the latest customer experience capabilities available to retailers today? How are everyday business owners able to leverage these tools in an always-changing digital experience? Tune into this episode as we discuss these questions with Jill Royce, senior managing director of Business Consulting for Retail & Consumer Goods at Salesforce, and Adrian Trzaskus, Digital Transformation leader with Deloitte Consulting.