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In this episode of Knowledge Base Ninjas, Suzanne Rubinstein, a technical writer at TruLogix Software, shares her unconventional journey into technical writing and the mindset that has shaped her career.  Suzanne discusses her transition from government, tourism, and education into technical writing, driven by her curiosity about technology and her ability to explain complex concepts. She explains why curiosity is essential for technical writers, who constantly learn new products, industries, tools, and processes.  The conversation explores the importance of learning by doing. Suzanne shares why she prefers to reproduce a process herself before documenting it, rather than relying solely on subject matter experts. She also discusses burnout, the value of experience, and why understanding your audience is essential to creating useful documentation.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of the Knowledge Base Ninjas podcast, host Gowri Ramkumar speaks with Ryan Young, Staff Technical Writer at Stripe, about the fundamentals of technical writing and how they continue to matter in an evolving technology landscape.  Ryan shares his journey into technical writing and explains why clarity, conciseness, and understanding the reader remain essential, regardless of the tools writers use. He also discusses writing for different stages of the user journey, using progressive disclosure, and refining documentation based on real user feedback.  The conversation also touches on AI and LLMs. Ryan believes these tools have powerful use cases, but writers should not outsource their thinking to them. For him, writing is part of the thinking process itself. Human judgment therefore remains essential to producing clear and useful documentation.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with James Beach about how he approaches technical writing from a reader's perspective. James builds a persona for the target user before writing a single word, often testing the product himself through their eyes. Documentation, for him, is written for someone who's already frustrated and just wants a quick answer. He explains how storytelling and narrative thinking quietly shape the way he structures troubleshooting guides and walkthroughs. Getting something wrong is treated as discovery, not failure, and that mindset shapes how his teams grow. James also walks through how he'd approach documenting a completely unfamiliar product for users he's never met, by building a persona and picking a specific use case he can personally relate to. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledge Base Ninjas, host Gowri speaks with Gareth Brinn, Documentation Manager at Gravitee, about what changes in a documentation team when AI enters the workflow.  Gareth says that AI is an optimisation tool, not a replacement. He reframes manual documentation as manual context building: understanding user journeys, talking to solutions engineers and support teams, and structuring information so agents can use it. Human-generated content, he argues, is AI-optimised content — if docs read well to an AI, it's because someone did the manual work to get them there.  He explains why the "one agent to rule them all" idea fails, and why he builds chunked, node-based workflows with a human backup at every break point. On making docs AI-readable, his advice is that the craft hasn't changed: plain language, topic-based writing, self-contained pages — and now self-contained paragraphs.  He also covers governing decentralised content production, why quality beats speed in AI workflows, and his rapid-fire picks for technical writers.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with Prince Eze Onyeanuna about how AI is reshaping technical writing. Prince shares why he believes humans should no longer write first drafts, and why the idea and judgment must always stay human. He explains how AI can close a long-standing gap in documentation, keeping docs in sync with fast-moving products. Content now needs to be structured for AI agents and LLMs, not just human readers. Prince reflects on how writers are becoming engineers, building systems rather than just producing content. He shares how AI adoption looks across Africa, from Lagos to the open source community. He talks about why writers must not lose their taste or voice, even while working closely with AI. Prince ends with a personal note on staying irreplaceable by choosing difficulty over ease.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Michael Uzukwu, Lead Technical Writer at Opsimate and a 2026 LFX mentee for kgateway, about his unconventional path into technical writing. Michael shares how he started as a Python programmer exploring data analytics before discovering that documenting his projects — not the analysis itself — was what he truly enjoyed.  He explains which analytics skills transferred most usefully into writing, namely structuring information and rigorous attention to detail, and why they underpin strong information architecture. Michael also unpacks what makes cloud-native documentation distinct, from its expert audience of SREs and platform engineers to the fast-moving tooling built on Kubernetes. On AI, he shares that it has already reshaped how docs are written, retrieved, and consumed, while insisting humans remain the essential validators against hallucination.  He closes with resource recommendations, an explanation of LFX mentorships, and encouragement for aspiring writers to simply start. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledgebase Ninjas, Steev Kundukulangara from Teradata talks about how AI is reshaping the world of technical writing. He shares his honest take on whether AI will replace technical writers, and why their skills are still very much needed — especially when it comes to making sense of AI-generated content. Steev also touches on why accuracy still depends on human expertise and how shrinking attention spans are pushing documentation to become shorter and more in-the-moment. The conversation wraps up with Steev's experience experimenting with AI tools for his own documentation work and a simple but interesting lesson he picked up along the way. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledgebase Ninjas, we have Ramesh Aiyyangar, Founder of Tech Write Pro. He discusses how technical writing is evolving in the age of AI. He emphasizes that modern technical writers must go beyond documentation and develop skills in content strategy, structured authoring, APIs, Docs-as-Code, and cross-functional collaboration. Ramesh highlights that AI is transforming documentation workflows, making content quality, information architecture, and accuracy more important than ever. He argues that technical communicators are becoming the “reliability layer” that ensures AI-generated content remains trustworthy, useful, and customer-focused. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Rutva Safi, Senior Technical Writer at GANTNER, about her journey into technical writing and the impact of AI on documentation. Rutva explains how AI can support writers rather than replace them and highlights the importance of empathy, user focus, and clear communication. The conversation also touches on modern documentation practices, teamwork with product teams, and the importance of localization for global SaaS products.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function. The conversation explores how effective documentation improves onboarding, reduces support dependency, strengthens compliance readiness, and supports operational efficiency in cybersecurity environments. Abhishek also discusses the hidden impact of poor documentation, including delayed incident response, audit challenges, miscommunication, and reduced customer trust. A key focus of the episode is AI’s growing role in technical documentation. While AI can improve efficiency and assist with research and summarization, Abhishek explains why human expertise is still essential for validation, context, accuracy, and decision-making. The discussion also covers measuring documentation success, improving communication clarity, and the role technical writers play in helping users navigate complex technologies effectively. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of the Knowledge Base Ninjas podcast, Rachel Johnson shares her journey into technical writing and how the role has evolved over time. She explains why documentation is no longer just a support function but a key part of the product experience, supporting users from onboarding to long-term use. Rachel also highlights the importance of integrating documentation early in the product lifecycle for better outcomes. The conversation explores the impact of AI on documentation and how it is changing the way users find answers, while still requiring accuracy and strong foundational content. They also discuss how teams measure success through user behavior and feedback. Finally, Rachel shares her perspective on self-service documentation and why it benefits both customers and businesses when done effectively. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology in meaningful ways. He emphasizes creating “down-to-earth” documentation that meets users where they are, rather than overwhelming them with complexity or rigid formality. The conversation explores what draws people to technical writing - clarity, continuous learning, and simplifying complex ideas while highlighting the role’s collaborative nature as a bridge across teams. A key focus is the impact of AI on documentation. While AI improves efficiency, Cody stresses that foundational skills like audience understanding and structuring information remain essential. He encourages writers to embrace AI while valuing the learning that comes from starting from scratch. The episode concludes with practical insights and advice for aspiring technical writers navigating a rapidly changing landscape. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support. But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation performance. Through various examples, the discussion shows how metrics can sometimes be misleading without user context. The conversation then moves to feedback channels that work best for documentation teams. Feedback structure, surveys, and support tickets are discussed as key sources of insight. She stresses keeping the feedback forms simple, visible, and empathetic. Overall, the episode focuses on building a balanced approach to measuring, interpreting, and improving documentation performance. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the University of Belgrade in Serbia, began his career as a freelance translator before moving to technical writing.  Now, based in Amsterdam, Strahinja works in a docs-as-code environment, closely with engineering teams. In this conversation, he talks about why writing is only a small part of technical writing. He says AI has now become both an assistant and disruptor, allowing writers and companies to do more with less and faster. He also stresses that communication and human judgement can never be automated. This episode is a thoughtful exploration of where technical writing is headed—and why it matters more than ever.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale. Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve existing content, combined with her background in linguistics and literature, led her towards knowledge management. Speaking about how teams access and manage knowledge in large organizations, Oana says documentation, internal or public, has to be kept simple—simple formatting, structuring, language, and easy access. She also highlights the importance of clear ownership and reliable internal tools to ensure teams work with current information. The episode also explores the role of AI in documentation workflows. While AI has impacted how documentation is created and maintained, Oana stresses the importance of keeping humans in the loop to ensure accuracy and consistency. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.