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Join Simon Hedaux, founder of ReThink Productivity, as he and a focused network of industry leaders and clients share a new playbook for organizational excellence This is the essential podcast for leaders looking to drive measurable, sustainable performance across corporate, operational, and customer-facing teams With our new 2.0 approach, we’ve shifted to a highly focused rhythm, delivering two essential episodes per month—giving you less noise and more strategic intelligence Inside Every Month, You’ll Discover: 1. The Productivity Pulse (Early Month) Data-Driven Action: Hear directly from our internal experts—Sue, Simon, and James—who share real-world trends, new data findings, and actionable productivity insights emerging from live projectsAlign & Engage Your Teams: Discover practical ways to connect head office goals with on-the-ground execution, ensuring everyone is pulling in the same directionLearn from Real-World Wins: Get tactical advice and success stories from organisations that have achieved transformative productivity across the board2. Basket & Barometer (Late Month) Elevated Insights: In conversation with industry expert Diane Wehrle to move beyond surface-level metrics and tackle complex, data-driven metrics around customer shopping behaviourFor leaders in Operations, Strategy, and HR, this podcast provides the modern tools to build a smarter, more efficient, and ultimately more profitable business Subscribe now and start truly rethinking your productivity

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Productivity Pulse Future Ready Retail Benchmarking Report SPECIAL

2026/04/20

Send us Fan Mail Sue, Simon, & James share the top-line findings from ReThink Productivity Future Retail Ready Benchmarking Report and explain how a £6.25bn opportunity could be unlocked. They walk through six golden rules to improve store performance, protect customer experience, and avoid hidden workload that quietly harms sales. • Why retailers feel the squeeze after the ‘easy wins’ are gone • The efficiency index and why 80% is the realistic target • How running above 80% removes the cushion for peaks • The productivity paradox where cost cuts can damage sales • Managing capacity intelligently with better demand modelling • Simplifying security so tagging does not erode profitability • Unlocking self-checkout by reducing interventions and friction • Designing services deliberately so complexity does not swamp teams • Deploying technology pragmatically with training and real ROI Download the report, have a read, get in touch with any questions #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Productivity Pulse 6

2026/04/12

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James —who share real-world trends, new data findings, and actionable productivity insights We share the latest ReThink Academy training updates and why we built courses we wish we’d had when we first stepped into productivity and workload modelling roles. We also unpack how measuring work can remove customer friction, from mobile phone sales processing to the daily annoyances of hotel check-in, and why buy-in makes or breaks operational models • ReThink Academy expansion and what’s new • Introduction To Productivity course for new starters and teams • Workload Modelling course and the wider ecosystem around it • Method study as a practical process improvement framework • Time and motion study, work measurement and MTM pathways • Why productivity data supports better customer experience • Mobile phone retail example where processing time dominates • Workload model trust, overstaffing vs understaffing and queue impact • Retail Technology Show and benchmarking report launch plans We will be at the Retail Technology Show (RTS) the 22nd and 23rd of April at the Excel in London Book a meeting at RTS #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Basket & Barometer March 2026

2026/03/29

Send us Fan Mail Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat They break down why February 2026 turns into a tough month for UK retail, with record rain dragging down footfall and high street sales. They also zoom out to consumer confidence, inflation pressures, and the April policy changes that could reshape hiring and costs. • Record wet weather and why it hits retail demand fast • Footfall declines across high streets, centres and retail parks • High street debit card sales tracking below last year • Category performance across fashion, food and drink, general retail, grocery, health and beauty • GfK Nielsen consumer confidence falling and what it signals for March • Major purchases weakening and the savings index rising • Inflation staying at 3% overall while essentials run hotter • Discounting effects in clothing and muted inflation in big-ticket categories • Average transaction value rising in food and drink and health and beauty • National Living Wage and National Minimum Wage rises from 1 April • Key headlines from the first phase of the UK Employment Rights Act #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Productivity Pulse Nov 2025 - Feb 2026 NotebookLM Summary

2026/03/23

Send us Fan Mail We gave NotebookLM our Productivity Pulse podcasts from November 2025 to February 2026 with Sue, Simon, & James and this is what it came up with... We follow the stop-watch data behind everyday queues and show how “efficient” labour models can still create predictable chaos at peak demand. We trace how wage pressure, algorithmic scheduling, and physical layout decisions reshape what workers do and what customers feel. Minimum wage pressure and the knock-on effects of wage compressionThe efficiency index and why zero slack systems lose resilienceVariable efficiency and why two stores can feel like different companiesAlgorithmic break scheduling that prioritises compliance over footfallHidden travel time that turns a short break into a bigger productivity hitManager role drift and why leadership disappears into shelf-stackingHow quick service restaurants redesign space for delivery driversKiosks, upselling psychology, and the customer dithering factorMicro efficiencies in kitchens that function like pit-stop engineeringParcel collection bottlenecks and the shaky maths of the halo effectStock replenishment waste, taking stock for a walk, and lean batch processing #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Productivity Pulse Episode 5

2026/03/15

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James —who share real-world trends, new data findings, and actionable productivity insights We dig into stock to shelf benchmarking and reveal how much replenishment time is lost to movement and returns. We share early findings and details of our benchmarking report and Retail Technology Show plans • Early look at our retail benchmarking report launch • Why benchmarking gives context beyond raw task times • The real cost of replenishment and movement waste • Impact of returning stock to backroom and double handling • Lean-inspired fixes: batching, pull signals, one-touch flow • Resource vs demand mismatches driving “keep busy” habits • Per-item cost insights and how to track them We will be at the Retail Technology Show the 22nd and 23rd of April at the Excel in London We’ve got the VIP party in partnership with Solvedby.AI on the 22nd April. Register here... VIP Aftershow Our Productivity Forum takes place on 10th September in Birmingham. Register here... ReThink Forum 2026 #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Basket & Barometer Nov 2025 - Jan 2026 NotebookLM Summary

2026/03/08

Send us Fan Mail We gave NotebookLM our podcasts from November 2025 to February 2026 with Diane Wehrle CEO at Rendle Intelligence and this is what it came up with... We test a hard question: are UK retail’s brutal numbers a structural reset or a severe cyclical slump? We argue both sides with data on jobs, wages, footfall, discounts, online share, and consumer psychology, and find common ground on how to survive right now. • Structural shift versus cyclical contraction • Job losses, wage compression, and automation incentives • Consumer confidence, high savings, and spend mix • Black Friday’s pull-forward and the golden quarter • Footfall declines, online stabilization, and hyper localism • Store productivity, time-use, and ATV strategy • Rates, taxes, and hiring freezes shaping near-term demand • Shared focus on margin protection and experience #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Basket & Barometer February 2026

2026/03/01

Send us Fan Mail Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat A cautious consumer shows up in January with fewer trips but bigger baskets, while retail parks gain and high streets hold on. We dig into youth unemployment, wage compression, AI’s impact on entry roles, and why productivity must carry the next phase of retail. • January footfall near flat with retail parks up • Sales values rise while transactions fall • Food inflation props value; non-food softens • High street sales close to parity year on year • GfK confidence slips, savings tick up • Youth unemployment at 16% drives concern • Wage rises meet NI pressures and job cuts • Pay bands compress between colleague and supervisor • Housing sales drop chills discretionary categories • Shift focus from process to experience #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Productivity Pulse Episode 4

2026/02/15

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights. This month they are joined by special guest Ed Thompson We unpack how quick service restaurants (QSR) cut through rising costs and sharper peaks by separating delivery from dine‑in, scaling kiosks, and engineering seconds out of core tasks. Ed shares ground‑truth from trials that reveal hidden costs, smarter layouts, and why testing beats gut feel. • Defining QSR and why delivery changed everything • Price ceilings versus operational innovation • Separating driver pickup to protect space and speed • Hot hold units and lockers preserving food quality • Kiosks driving consistent upsell and lower labour • Loyalty and simple personalisation improving repeat visits • Micro‑layout tweaks multiplying capacity gains • Testing trials to surface hidden operational costs • Moving tasks out of peak to protect throughput • Staffing thresholds for sharper peaks and channel mix We will be at the Retail Technology Show the 22nd and 23rd of April at the Excel in London We’ve got the VIP party in partnership with Solvedby.AI on the 22nd April. Register here... VIP Aftershow Our Productivity Forum takes place on 10th September in Birmingham. Register here... ReThink Forum 2026 #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Using MTM To Improve Methods, Not Just Set Time

2026/02/09

Send us Fan Mail We explore with ReThink Productivity’s Simon Woodfield and Ed Thompson how MTM drives method improvement, not just time measurement, and share real case studies across logistics, retail food, and warehousing. We show how operator involvement, ergonomics, and clear coding lead to standard work, stronger business cases, and better rollouts. • Method determines the time, not the stopwatch • Ergonomic gains from reducing reach distances • Testing layouts and methods before rollout • Surprising warehouse findings beyond the scope • Operator buy-in through iterative coding and trials • Standard work supported by reusable MTM codes • Low-barrier adoption using spreadsheets or software Find out more at the UKMTM Website #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Basket & Barometer January 2026

2026/02/01

Send us Fan Mail Building on the success of footfall insights we broaden the conversation with the Basket & Barometer podcast. Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat We unpack December’s retail data: footfall fell most in shopping centres, high streets held up better, and sales rose only because food prices stayed high. Confidence is inching higher, small towns are gaining share, and the high street is evolving rather than dying. • Footfall down overall, led by shopping centres • High streets more resilient than retail parks • Sales growth driven by food inflation • Discretionary categories fall in towns and cities • Average transaction value up as visits fall • Consumers stay local to cut travel and parking costs • Savings ratio high despite wage growth • Retail churn continues with notable brand moves • High street evolves through mix, value, and relevance #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

How MTM Really Works: From Motions To Time

2026/01/25

Send us Fan Mail We dig into how MTM turns micro motions into fair, consistent time standards with ReThink Productivity’s Simon Woodfield and Ed Thompson and when to use MTM1, MTM2, or UAS for different kinds of work. We share how video, TMUs, and peer review remove bias and help teams set reliable, safe methods. • MTM motion categories and why they matter • Video-based analysis for repeatability and detail • Differences between MTM1, MTM2, and UAS • Choosing the right system for cycle length • How motion rules remove subjectivity • TMUs explained and conversion to seconds • Practical coding tips and peer review • Coding the intended method for safety and quality Find out more at the UKMTM Website #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Productivity Pulse Episode 3

2026/01/18

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights In this episode they discuss why parcel pickup times vary from 27 seconds to three minutes on average and show how storage design, retrieval systems, and colleague headsets drive speed, safety, and sales. The chat covers the sales uplift from parcel traffic, the strain of returns, and how lockers and paid returns could shift behaviour this year. • Wait time trends and the drivers of delay • Best-in-class setup for retrieval and storage • Store factors that create parcel hotspots • Basket uplift and the halo beyond the collection • Handling returns without blocking operations • Staffing models, headsets, and pickup points #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

What Is MTM And Why It Still Matters

2026/01/11

Send us Fan Mail We unpack Method Time Measurement (MTM) with ReThink Productivity’s Simon Woodfield and Ed Thompson, from its 1940s roots to modern use with motion capture and VR. The chat explains how MTM coding works, and why fair, consistent standards matter. • Origins of MTM • Motion codes, influence factors and TMUs explained • When to use MTM versus a stopwatch • Hybrid approaches for fixed steps and variable customer moments • Training pathways and the main MTM variants • Building quick business cases with what‑if scenarios • Leveraging CAD, VR and motion capture for pre‑build timing • Ergonomic insights alongside time standards Find out more at the UKMTM Website We just wanted to remind everybody that as of 1st January 2026, the UK MTM Association is now part of ReThink Productivity #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Basket & Barometer December 2025

2025/12/28

Send us Fan Mail Building on the success of footfall insights we broaden the conversation with the Basket & Barometer podcast. Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat We dig into why Black Friday footfall held up while November spending slumped, and what that split means for December. We talk inflation turning to deflation in fashion and furniture, caution on inventory, and the ripple effects that hit suppliers when retailers stumble. • Footfall marginally down on Black Friday day, week up 1.1% year on year • November spend down 7% in towns and cities, steepest since July • Budget jitters and weather weighing on sentiment • Christmas timing supports a late pre‑holiday push • December growth outlook moved from +1.5% to flat • BRC: food drives growth, non‑food barely moves • Inventory discipline favours sell‑through over deep January markdowns • Fashion and furniture show deflation amid heavy discounting • Employment and housing trends dampen big‑ticket demand #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn

Productivity Pulse Episode 2

2025/12/14

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights We unpack the wage rise headlines and the quiet costs they trigger up the ladder, then move to peak‑time realities: queues, break timing, and the real use of self‑checkout. We finish with fast wins in quick‑serve layouts and why adoption fails without hands‑on coaching. • Wage increases by age bands and implications for costs • Compression of supervisory pay differentials • Leaders pulled into front‑line tasks reducing leadership capacity • Queues at peak despite self‑checkout availability • Break timing clashing with customer demand • Micro‑improvements in quick‑serve cycle times • Layout tweaks, tool placement, and motion design • Training and engagement to adopt new kit and processes Keep an eye out for those queues at peak, everybody listening, and see if you can identify the issues, we'll be back in the new year #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on LinkedIn