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Will AI replace physicians someday? How do you know if a technology vendor is selling real AI capabilities? And how should providers react when patients use AI to assess their own symptoms? In this episode of In Practice, Dr. Robert Murry, chief medical officer at NextGen Healthcare, and Balaji Parameswaran, NextGen Healthcare’s director of artificial intelligence, answer these questions and more.

Revisit our conversation on the pressures facing behavioral health organizations as demand rises, teams are stretched thin, and reimbursement grows more complex.

Revisit our conversation with Jenna Hagan and Muhammad "Mo" Chebli about the evolving interoperability landscape.

In this special episode of In Practice, we share a recent conversation between NextGen Healthcare’s Jenna Hagan, vice president of national revenue cycle management (RCM) sales, and Vlad Kozynchenko, senior market analyst for Signify Research. They discuss AI’s role in the future of ambulatory care and consider how forward-thinking healthcare organizations are moving from isolated AI solutions toward connected, platform-based strategies. They also break down how thoughtfully implemented AI can reduce clicks and documentation time, support faster reimbursement, and give teams a shared view of the patient and the claim. Listen to learn how ambulatory organizations can adopt AI responsibly, scale it across the enterprise, and turn pilot-stage innovation into measurable, operational results.

Community health centers have long delivered the kind of whole-person, outcomes-focused care that value-based models are designed to reward. In this episode of In Practice, Dr. Robert Murry, chief medical officer at NextGen Healthcare, talks with Bob Theis, chief executive officer of Samuel U. Rodgers Health Center, about why health centers are uniquely positioned to lead the shift toward value-based care. They discuss how accurate risk capture, attention to social needs, and proactive Medicaid outreach help patients stay connected to care. Theis also shares how one patient-centered program reduced emergency room visits among a group of 250 patients from approximately 1,500 per year to fewer than 400. The conversation also explores how data, AI and automation can reduce administrative burden, strengthen documentation and give care teams more time to focus on patients.

In this episode of In Practice, Jenna Hagan, vice president of revenue cycle national sales at NextGen Healthcare, talks with Carmen Lovato, clinical informatics coordinator at Kewa Pueblo Health Corporation, about what it takes to make revenue cycle automation work in tribal health settings. At Santo Domingo Health Center, billing was complicated by patterns tribal health centers encounter often: patients seeing multiple providers in one day, specialty-specific coding requirements, payer rules, and claims that needed the right insurance attached from the start. Carmen shares how her team used standard and custom rules to reduce manual review, catch issues earlier, and help clean claims move through faster. She also explains why automation does not have to start with all the answers. For tribal health organizations, it can start with a clear look at the pain points, state and payer requirements, and workflows that need more attention—then evolve as teams learn what works.

In this episode of In Practice, Jenna Hagan, vice president of revenue cycle management national sales at NextGen Healthcare, chats with Nicole Knight, executive vice president of revenue cycle solutions and care transformation for MedAxiom, and Dr. Daniel Tarditi, a non-invasive clinical cardiologist, partner, and chief operating officer of The Heart House, about what it takes for cardiovascular organizations to keep pace with rising demand.   They discuss why access challenges cannot be solved by asking already-stretched teams to do more, and how practices can rethink care teams, strengthen front-end revenue cycle processes, and use data to make better decisions. Nicole and Dr. Tarditi also share where AI can help when it is built into the workflow, guided by strong governance, and tied to problems that matter for patients, providers, and staff.

In this episode of In Practice, Dr. Robert Murry, chief medical officer of NextGen Healthcare, chats with Isaiah Nathaniel, SVP and chief information officer, Delaware Valley Community Health, about the biggest challenges and opportunities facing Federally Qualified Health Centers (FQHCs) and Community Health Centers (CHCs) today. Isaiah shares how Delaware Valley is supporting provider work-life balance, reducing costs while keeping care-quality high, and using AI responsibly. He also discusses the importance of investing in continuing education for chief information officers and IT directors at community health centers nationwide.

In this conversation, Jenna Hagan, vice president of product marketing at NextGen Healthcare and Aditya Bansod, co-founder and president of Luma Health, discuss how patient expectations have changed in recent years and what practices can do to keep up. They address persistent challenges like no-shows, bust myths about which age cohorts are most likely to use digital solutions, consider best practices for successful change management, and consider how AI customer service agents can support patients and staff.

In this episode of In Practice, Dr. Robert Murry, chief medical officer at NextGen Healthcare, is joined by Javier Favela, vice president of market and segment strategy at NextGen Healthcare, and Erin Paige, solutions engineer at NextGen Healthcare and a licensed associate counselor, for a timely conversation on the pressures facing behavioral health organizations today. Demand is rising, teams are stretched thin, and reimbursement is growing more complex. Behavioral health leaders are being asked to do more with less. Dr. Bob, Javi, and Erin discuss why behavioral health organizations cannot staff their way out of these challenges—and why a more connected operational model matters. They discuss how fragmented systems, documentation demands, and revenue cycle complexity affect care delivery, and where the right healthtech and practical use of AI can help teams reduce friction, improve coordination, and stay focused on the people they serve.

In this special episode of In Practice, we're excited to share a panel discussion from NextGen Healthcare's recent Commercial Growth Kickoff where physicians across specialties discussed how AI is shaping their day-to-day workflows—and why they’re not going back. From saving minutes on every patient visit to finally closing charts before leaving the office, the impact is immediate and personal. You’ll hear how clinicians are: Reducing documentation time and cutting after-hours chartingCapturing more complete, accurate notes in real timeImproving coding, approvals, and revenue cycle efficiencyCreating space for better patient conversations—and actually being present

In this episode, Jenna Hagan, NextGen Healthcare’s vice president of product marketing, and Sloan Clardy, a recognized thought leader in the revenue cycle management space, discuss the evolution of RCM over the past few decades. They unpack some of the industry’s most persistent challenges, separate hype from reality when it comes to AI’s impact on revenue cycle management, and explore how organizations can drive more predictable speed, stronger performance, and what’s next as health tech continues to advance. Sloan also shares why consistency, predictability, and speed in your revenue cycle are among your organization’s most critical assets.

In this episode, host Dr. Robert Murry, chief medical officer for NextGen Healthcare, speaks with Dr. Dodji Modjinou, founder and CEO of Advanced Rheumatology Associates of Nevada, about what it really takes to run and sustain an independent specialty practice today.   They discuss the operational challenges physicians face—from staffing and prior authorizations to payer negotiations—and how support, technology and a growth mindset can help practices stay independent. Dr. Modjinou shares practical strategies for managing the business side of medicine and how tools like clinical AI can reduce administrative burden and give time back to patient care.

In this episode, host Jenna Hagan, vice president of product marketing, speaks with Muhammad “Mo” Chebli,  vice president of product management, interoperability, at NextGen Healthcare, about the evolving landscape of healthcare interoperability.

In this episode, Dr. Robert Murry, Chief Medical Officer at NextGen Healthcare, interviews Chris Emper, Government Affairs Advisor for NextGen Healthcare, about the newly launched $50 billion Rural Health Transformation Program administered by CMS. Given rising operational costs and flat/declining reimbursements, this program presents a significant and rare funding opportunity. Despite the program name, funds are not limited strictly to rural providers—and in some cases, not even limited to healthcare providers. Get up to speed on the program and explore how you can benefit.