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A bridge to solutions. That's what Beijing's 12345 hotline has become for its roughly 20 million residents. Handling millions of calls each year, the hotline tackles problems both big and small. Through rapid response and genuine follow-up, this "bridge" transforms complaints into outcomes and brings citizens and government closer together.

From Australia to Chengdu, Andre's journey in China has been a tale of discovery, connection, and breaking stereotypes. In this episode, we sit down with Australian vlogger Andre Longginou who has spent the past two years documenting his life in China. From the warmth of Chengdu's people to his surprising experiences with the 12345 government service hotline, Andre shares his journey of coming to understand China.

How do technology and public services shape our everyday lives? In this episode, we sit down with Scott Pruett, an American who moved to China 18 years ago and has spent the past six years in Hangzhou, one of China's most innovative cities. Scott takes us through his journey from arriving in Beijing to watching Hangzhou evolve with technologies such as the AI-powered "City Brain," and shares his observations about urban life and public services.

American expat Francis Stonier has called Chongqing, China, home for nearly a decade. He first captured widespread public attention in 2022, when devastating wildfires broke out on Chongqing’s Jinyun Mountain, where he joined local volunteers in efforts to contain the blaze. In this edition of Footprints, Francis Stonier, a professor at Southwest University in Chongqing, joins us to reflect on that extraordinary experience and share how it deepened his connection to Chongqing—its people, its culture, and the vibrant community he now proudly calls home.

In central China's Henan Province lies the small county of Lankao. Today it is a well-known production center for traditional Chinese musical instruments. Historically, however, Lankao was known for something quite different: poverty. In this edition of Footprints, we journey back to a challenging chapter in Lankao's history to meet the man who helped change the course of Lankao's future. His name was Jiao Yulu.

This year marks the 105th anniversary of the founding of the Communist Party of China (CPC). In this episode, we revisit the life and legacy of Huang Wenxiu, a young CPC member and grassroots official who devoted herself to helping lift a remote village out of poverty. In 2019, she lost her life in a flash flood at the age of 30. But her story did not end there. Today, in Baini Village, Baise City, south China's Guangxi Zhuang Autonomous Region, young officials like Chen Hongren are continuing the path she helped to shape.

Ai Aiguo, a master welder, has largely defined China's welding industry. For more than five decades, he has overcome hundreds of technical challenges and served major national projects, advancing China's manufacturing prowess.

In this episode, we explore the remarkable journey of Lu Hong, a businessman from Suzhou, east China's Jiangsu Province, who has spent a lifetime defying expectations. Diagnosed with cerebral palsy as a child, Lu faced discrimination and repeated setbacks. Yet rather than letting those experiences define him, he forged his own path.

Faris Rebronja, a Serbian trader of daily goods based in north China’s Shanxi Province, sees himself as a bridge between Serbia and China. After years of living in China, the young businessman has gained not just market experience but a deeper understanding of the country. Optimistic about China’s future, he’s eager to seize more opportunities the world’s second-largest economy has to offer.

"Whenever we need help, we think of the 'Good Guys.'" On Gulangyu, the pedestrian-only UNESCO World Heritage island off the coast of Xiamen, east China's Fujian Province, a group of couriers has become far more than delivery workers. In their spare time, they become companions and helpers for those in need. At the heart of the team is Xiao Meibin, who has spent three decades navigating the island's winding alleys and steep stairways. Together, he and his fellow couriers have become known as the "Good Guys" of Gulangyu.

After a chance trip to China in 1998, engineer Ben Watson from the United States abandoned car design for teaching. Now in his 50s, he calls the northeast Chinese city of Harbin his second hometown, helping local university students navigate cultural differences with wisdom, humor and deep respect.

Join Footprints for an exclusive interview with American healing musician Andy Tubman. His music once awakened a friend from a coma and soothed many troubled, depressed hearts.

In this episode, we are going to learn about the ZXMOTO boss's entrepreneurial adventures in Chongqing, where, with the same grit and can-do spirit, he rolled out his high-performance motorcycles, which helped French rider Valentin Debise and ZXMOTO secure three race wins during the brand's debut WorldSSP season in the Superbike World Championship.

This March, Chinese homegrown motorcycle maker ZXMOTO made history on the racetrack, scoring a spectacular back-to-back double win with French rider Valentin Debise in the WorldSSP category at the Portuguese round of the Superbike World Championship. In this episode, we bring you the extraordinary personal journey of ZXMOTO founder Zhang Xue, a self-made entrepreneur whose journey goes beyond the grassroots success story—it's a powerful testament to chasing dreams, fueled by passion, resilience, and an unshakable can-do spirit.

In the aftermath of a devastating earthquake, even as lives are saved and homes begin to rise again, hidden wounds linger for many survivors long after the ground stops shaking. In Dingri County, Xigaze, in southwest China's Xizang Autonomous Region, a group of psychological aid workers is helping people mend hearts marked by loss and fear. Through biting cold and thin air, across language barriers, and within Tibetan culture and faith, a quiet healing is underway here on the roof of the world.