Advertise on podcast: Beyond Rent: Exploring Property Management

Property management technology is changing fast, and Jenna Tuttle has had a front-row seat to where it’s headed. As a longtime product manager, product head, VP of Product, and Chief Product Officer, she has spent more than two decades building the tools operators rely on every day. In this episode of Beyond Rent, Jenna explains why operators are cutting down on vendors and integrations, why ease of use now matters as much for new staff as it does for residents, and why the best technology gives property managers more time for the people in their communities. With her long career leading product teams, Jenna draws a clear distinction between automation and artificial intelligence (AI). She walks through a fully automated security deposit refund process that doesn’t use AI at all. Residents receive an itemized statement by email and choose how they want to receive their refund, so the property manager no longer has to chase down forwarding addresses or reissue bounced payments. She also explains where AI does earn its place: predicting which residents may move out before it happens and surfacing the few priorities a property manager needs to tackle each morning. Jenna also shares why she believes in testing AI internally before putting it in front of clients, why clean data matters more than hype, and why, after years of leading product through every stage of the industry’s evolution, she believes the future of property management software is to have everything you need in one place.

Bulk internet and instant-on connectivity are changing what residents expect on move-in day. In this episode of Beyond Rent, Adam Bell, founder and CEO of Internet Subway, joins host Joe Easton to explain why internet access is no longer an amenity but core infrastructure for multifamily properties. Adam frames the problem simply: in a dense apartment community, Wi-Fi is a battleground, with every resident's devices competing for the same limited airspace. The conversation covers how a bulk internet model takes the burden off property teams, connects residents the moment they walk up to the building, and builds the network backbone that smart locks, smart thermostats, access control, package management, and self-guided tours all depend on. Adam also walks through what retrofitting an existing property looks like, from the first desktop review to a fiber-to-the-unit installation, and why he sees the model making the most sense for communities of roughly 100 to 150 units or more. For property managers and owners weighing their next move, Adam's advice starts with something simple: pull your current internet agreements and know your terms before you make any decisions.

On-time rent is one of the most trusted signals of tenant health in commercial property management, but it may be hiding more risk than it reveals. In this episode of Beyond Rent, Joseph Thalinjan, co-founder and CEO of RentFlow, explains why some of the biggest risks in a commercial portfolio sit behind a perfect payment record, and what property managers can do before a small business tenant reaches the breaking point. Joseph breaks down the cash flow reality many small business tenants face: revenue that arrives unevenly, limited access to bank lending, and a growing reliance on merchant cash advances (MCAs) that take a cut of every sale before it reaches the business' account. The result can be a tenant who pays on time for months or even years, until a broken machine, a no-show employee, or a stretch of bad weather tips them into default. By the time a payment plan is on the table, it's often too late, and a commercial vacancy can take many months to fill. The conversation also covers why fixed monthly rent rarely matches how small businesses actually earn, how cash-flow-aligned rent payments can protect both the tenant and the property owner, and how AI-driven financial insight can help operators shift from reactive collections to proactive tenant support.

An $80,000 special assessment nearly cost Steven Laidlaw his first condo. It cost two of his neighbors theirs. In this episode of Beyond Rent, the founder of Stelor explains how a reserve study written to keep fees low set an entire building up for a financial shock nobody saw coming, and why that same failure is now playing out across North America at scale. Steven breaks down the structural flaw in the traditional reserve study: it is a static document, written once and relied on for five years while costs, conditions, and priorities shift underneath it. Studies written in 2020 and 2021 assumed 3 to 4% annual inflation, which was reasonable at the time. Construction costs did something very different. Associations coming up for renewal now are being asked to raise contributions by 50, 60, even 70% at once, and some are far enough behind that a special assessment is still coming. The conversation covers what boards actually need to understand before they vote on fees, why volunteer boards lean so heavily on their property manager and engineering firm, and how Stelor turns a 50-to-100-page PDF into live forecasting, scenario modeling, and annual updates against actuals. Steven also walks through Stelor's Rent Manager integration, which pulls reserve account general ledger activity so actuals and budget stay reconciled, and explains why engineering firms are moving from writing a report every five years to serving as ongoing capital planning advisors. Beyond Rent listeners: mention the show when you contact Stelor and receive 25% off the standard reserve fund study package, which includes a five-year subscription to the client portal.

Accounts payable automation in property management traces back to a single dinner in late 1999. Mike Praeger had just sold a software company when Charlotte property owner Daniel Levine described how hard it was to get vendors paid on time and how much paper stood in the way. Praeger went looking for software he could recommend, found nothing, and started AvidXchange instead. In this episode of Beyond Rent, he joins host Joe Easton to tell that story and everything that followed. Praeger describes AvidXchange less as one 25-year-old company, and more as five companies stacked in five-year increments, each one defined by a pivot. Launching in the cloud back when the cloud was the single biggest obstacle to closing a sale. Adding the Avid Pay Network in 2010, after a CFO explained that 26 banks and seven accounting systems could never produce one clean bill-pay run. Then, deciding suppliers were customers too, which meant standing up separate teams, roadmaps, and products for both sides of every payment. The back half focuses on AI in production rather than AI in theory. Praeger walks through the agents now logging into thousands of individual supplier portals to apply payments, work that used to take an army of people. He covers invoice capture, which has moved well past OCR into near-perfect reading, with coding recommendations drawn from years of history, and explains why he believes property management, long dismissed as a technology laggard, has exactly the right use cases to become an early leader in AI adoption.

Security deposit management is the rare property management process that costs real time, creates real legal exposure, and generates no revenue at all. That combination is exactly why it has gone unfixed for decades. In this episode of Beyond Rent, Conor Brennan, Co-Founder of Rentable, makes the case that security deposits are a risk center rather than a profit center, and walks through what it takes to modernize a process that most operators still run on paper checks and manual reconciliation. Conor breaks down the compliance burden state by state: trust and escrow account requirements, interest tracking, mandatory resident documentation, and refund windows that range from 14 days in New York to 30 days in Massachusetts. Miss a step and operators face double or triple damages, with class action suits surfacing across the country. He cites one large Massachusetts operator who is on the hook for over $1 million due to an unsigned deduction statement. He also puts a number on the operational side: roughly an hour of staff time per deposit, which amounts to 1,000 hours a year for a 1,000-unit portfolio. The conversation also digs into the resident side of the equation. The deposit refund is often the last interaction a property manager has with a resident, and it is the reason behind a striking share of one-star reviews. Conor explains why a trusted third party holding deposit funds builds resident confidence, how flexible payment plans keep renters in the door as states cap deposits at one month’s rent, and what the new built-in Rent Manager and Rentable partnership means for property managers who want deposits off their plate entirely.

Most operators trying to scale a property management company assume profitability arrives gradually. Nik Boone says it doesn’t arrive at all until roughly 600 doors. In this episode of Beyond Rent, the founder of Ascend Real Estate & Property Management in Bakersfield, California, explains why 300 doors is the trap so many owners get stuck in: big enough to feel like success, small enough that the owner is still working day and night to keep the numbers positive. Nik built Ascend from 50 doors to more than 1,800 units and 32 employees, and he is unusually candid about what the middle looked like. He sold a vehicle to cover office rent. He lost $25,000 his first year while believing the business was thriving. He ran essentially break-even for two years and stayed barely profitable for five or six more. His first real growth channel was not a budget or a connection. It was asking what he would personally do if he needed a property manager and knew no one, then relentlessly working the answer: Google reviews. The conversation also covers where Ascend puts technology to work, from a fully paperless operation and automated lead flows to the metrics Nik now tracks between a resident giving notice and the next move-in. He shares how he uses artificial intelligence to benchmark his financials against industry ratios, and why he ignored its recommendation to cut payroll. Nik closes on retention, community investment, and why he shares his entire playbook with the competitors down the street.

Voice is the next frontier of AI, and Lindsay Liu, co-founder and CEO of Super, will be the first to tell you it's also the hardest problem to solve. In this episode of Beyond Rent, Lindsay breaks down why voice AI is so much more complex than chat-based interfaces, and what it actually takes to build a system property managers can rely on. The conversation covers where AI is already delivering real results today, including structured data synthesis and multi-agent orchestration for call routing, and where voice specifically still runs into trouble: latency, turn detection, background noise, accents, and juggling multiple languages in real time. Lindsay also walks through the tradeoffs between speech-to-speech models and a deconstructed pipeline approach, and why quality assurance for voice looks nothing like testing a chatbot. They close with practical advice for property management teams evaluating voice AI: start with the job to be done, not the technology, and look for easy wins like after-hours coverage, missed calls, and collections outreach before tackling anything more complex.

What does it actually take to scale a property management business — and is doing it inside a franchise really faster than going it alone? In this episode of Beyond Rent, Steve Hart, CEO and co-founder of Property Management Inc. (PMI), joins the show to unpack what it looks like to build inside the property management franchise model, and why PMI has grown into the largest property management franchise network in the country.  Steve and the host dig into the systems and support that let franchise owners skip the trial-and-error most independent operators face, why so many companies stall out somewhere between a few dozen and a few hundred doors, and how a proven playbook changes that growth trajectory. They also cover why mixed portfolios — residential, commercial, association, and short-term rental — are becoming the norm rather than the exception, and how skills transfer across those sectors more than people expect.  The conversation closes with a candid look at industry fragmentation, what it really means to run a “premier” property management company, and the practical next steps for anyone considering the franchise route, whether they're just starting out or already running an established business.

Manufactured housing has long carried a stigma, but Kaliber Management is rewriting that story. In this episode of Beyond Rent, Brent Dudley and Bryce McMurry break down how their vertically integrated business model has allowed them to acquire, develop, and manage manufactured housing communities at a quality level the industry rarely sees. From building parks with modern amenities to navigating capital markets and legislation, Kaliber is positioning itself at the forefront of a market that's quietly becoming one of the most compelling opportunities in property management. The conversation digs into Kaliber's unique company structure — a management arm, a sales operation, and a construction entity working in concert — and how that integration drives both speed and decision-making that single-function operators simply can't match. Brent and Bryce share how they stay focused on their core mission of creating communities people are proud to own and live in, even as growth opportunities and shortcuts tempt them in other directions. They also discuss how technology, including Rent Manager, enables scalable growth without losing operational control, and why the next 3 to 5 years may fundamentally change how manufactured housing is perceived, financed, and developed across the country.

Resident screening has always been part of the leasing process — but Johnny Bravo, Product Strategist at Rent Butter, makes a compelling case that it should be much more than that. In this episode of Beyond Rent, Johnny argues that screening belongs in the operational infrastructure of every property management company, sitting alongside insurance and maintenance rather than being treated as a one-time checkbox. With 20 years of experience spanning the operator side, credit bureaus, and fraud and identity work, Johnny brings a rare, full-picture perspective to what modern tenant screening actually requires. The conversation covers the gap between how quickly data and technology have evolved and how slowly many organizations have updated their screening practices to match. Johnny breaks down why credit scores were never built to predict rent payment behavior, why inconsistent policy application creates more risk than a bad applicant ever could, and how operators can use business intelligence to trace downstream problems back to decisions made at the screening stage. He introduces the concept of "invisible risk": the quiet, compounding danger that builds when screening policy lives in someone's head instead of a documented, repeatable system. Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube. Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

In this episode, you’ll hear how leasing data is revealing meaningful shifts in renter demand, market conditions, and operational performance. The discussion explains why growing days on market, lower lead volume, and flat rents are changing how property managers need to approach leasing. You’ll also learn how automation, conversion-focused metrics, and self-service leasing tools can help you work more efficiently, improve prospect experience, and stay competitive in a softer market.   Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube. Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

In this episode, you’ll hear a detailed discussion on the ways AI is changing leasing analytics and prospect engagement in property management. The conversation focuses on why response speed, data quality, and modern KPIs matter more than ever as renter expectations continue to rise. You’ll learn how AI-supported leasing teams are improving response times, reducing vacancy days, and using better data to guide prospects through the leasing funnel. The episode also explores real-world case study results, fair housing considerations, and how AI can support—not replace—onsite teams.

DESCRIPTION    Rising costs, tighter margins, and increased competition make it easy to blame the market for shrinking profits. But for many property management companies, the real issue is internal inefficiency. In this episode, Jay from Better Who explains why operational waste, undocumented policies, unclear roles, and poorly defined processes quietly drain profitability every single day. Jay breaks down how property managers can reclaim lost productivity by focusing first on people, process, and policy before jumping into automation or AI.   From eliminating tribal knowledge to defining accountability charts and documenting procedures as they happen, this conversation highlights practical steps companies can take to become more scalable and more profitable. The discussion also explores how AI should be approached as a tool, not a solution. With the right team ownership, documented knowledge, and a clear internal playbook, AI becomes a powerful efficiency enhancer rather than a risky distraction.

Abe Schuchman, Executive Director and CEO of Housing Unlimited, joins the podcast to discuss the need for quality, affordable housing for individuals with psychiatric disabilities who are in recovery.  Housing Unlimited is committed to community integration and independence for these renters by providing renovated scattered-site homes that offer independent living for individuals in mental health recovery. Abe also shares why clear, respectful, and consistent communication is essential in landlord-tenant relationships—and why keeping those interactions focused on traditional housing matters makes a meaningful impact. Residents feel more empowered when communication is handled thoughtfully and when they have access to off-site support.  Further, he highlights the value of proactively building relationships with local mental health crisis-support providers. If a tenant experiences a crisis, government agencies and other stakeholders may be available to help. Many communities now offer mobile response teams that provide humane, expert outreach—making it essential to understand the resources available in your area. Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube. You can learn more about Abe Schuchman on LinkedIn, and Housing Unlimited on the company’s website. Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.