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Knowing when and where to apply industry know-how is a key ingredient to the recipe for customer success. Leslie Stretch, CEO of Medallia joins Kevin Dobbs to talk about using partners to provide know-how in customer experiences. They round out their conversation covering the complex and not-so complex adoption of digital technologies and who actually has ownership of a customer.

Leslie Stretch, CEO of Medallia is back with Kevin Dobbs talking about his customer driven roadmap. He also shares thoughts on the valuable lessons of sticking with customers through good & bad and shares what he won't do for a deal.

Leslie Stretch, CEO of Medallia joins the podcast to share his stories about CEOs that are transforming their businesses to digital first businesses. We also learn about the silent majority and the legion of minority companies after Leslie tells us a bit about Carlsberg lager.

Partnerships are the topic of this episode. N3’s Jeff Laue talks about how your partners are what can make you more competitive. He also shares his thoughts with host Kevin Dobbs about the when’s the right time to be brought in to help a client and the right questions to ask.

Kevin Dobbs and N3 CEO Jeff Laue continue their conversation on the XaaS Files podcast by going into the people aspect of subscription business. They cover finding the right people, bringing in leaders with the right IQ and EQ and his first-hand experience of not just hiring consultants but being one.

“First do no harm”. CEO of N3, Jeff Laue shares his thoughts with host Kevin Dobbs on how the Hippocratic oath can be applied to the subscription-based businesses. Jeff also shares examples of companies that have been doing well during COVID times and how N3 is helping with customer success.

Goldman Sachs’, Steve Strongin joins again to share his guidance on what it takes to be a good platform player. He also talks about what it means to master the standardized stack and you’ll enjoy his insightful comparison of how running a scaled business is like an old silent movie. Read Steve Strongin’s full reports that were mentioned in the episode: What the Market Pays For - https://www.goldmansachs.com/insights/pages/what-the-market-pays-for.html Everything-as-a-Service Economy - https://www.gspublishing.com/content/research/en/reports/2018/12/03/7492423e-cacb-4e08-9f6b-f76924b5ce24.html The Great Reset: A Framework for Investing After COVID-19 - https://www.goldmansachs.com/insights/podcasts/episodes/06-09-2020-steve-strongin.html A Survivor’s Guide to Disruption - https://www.goldmansachs.com/insights/pages/survivors-guide-to-disruption.html  

Steve Strongin, Senior Advisor at Goldman Sachs sits down with Kevin to give his thoughts on valuable attributes of digital transformation from a Wall Street perspective. Steve also shares how influential platforms are to scale your business and the difference between dream and nightmare scenarios for your business. Read Steve Strongin’s full reports that were mentioned in the episode: The Great Reset: A Framework for Investing After COVID-19 - https://www.goldmansachs.com/insights/podcasts/episodes/06-09-2020-steve-strongin.html A Survivor’s Guide to Disruption - https://www.goldmansachs.com/insights/pages/survivors-guide-to-disruption.html

Steve Strongin, Senior Advisor at Goldman Sachs joins this episode of The XaaS Files to share his phases for reacting to a business emergency, offers a few examples on supply chain resiliency and what exactly what hope projects are. Read Steve Strongin’s full reports that were mentioned in the episode: The Great Reset: A Framework for Investing After COVID-19 - https://www.goldmansachs.com/insights/pages/gs-research/the-great-reset/report.pdf A Survivor’s Guide to Disruption - https://www.goldmansachs.com/insights/pages/gs-research/survivors-guide-to-disruption/report.pdf

In the closing episode with Tien Tzuo, Founder and CEO of Zuora, Kevin Dobbs asks about the importance of partners in successful subscription-based models. Tien also talks about Zuora’s Subscription Economy Index and other strategic resources that make them so valuable to their customers. *For more information on Tien Tzuo’s book “Subscribed” please visit https://subscribed.com

In this episode of the XaaS Files Kevin continues with Zuora Founder and CEO, Tien Tzuo. They talk about building an “as-a-service” business, Tien explains why it helps to better understand what the customer is trying to do, and then shares some of Zuora’s 9 Keys to subscription success. *For more information on Tien Tzuo’s book “Subscribed” please visit https://subscribed.com

Join Kevin Dobbs as he talks with Zuora Founder and CEO, Tien Tzuo. They discuss how Tien has seen the subscription world change in the last decade, how connecting with customers will find revolutionary ways of doing things and the difference between a customer and a subscriber. *For more information on Tien Tzuo’s book “Subscribed” please visit https://subscribed.com