Advertise on podcast: Netsmart CareThreads

The role that hospices play in end-of-life care is changing, and technology is helping to shape what comes next. As hospice staff face rising demands, new regulations and shifting reimbursement models, the right technology can make all the difference. By combining leadership innovation with technology designed for care at home, organizations can drive better outcomes for patients, families and clinicians alike. In this episode, Hannah Patterson, General Manager and Vice President of Care at Home at Netsmart, speaks with Patrick Miller, President & CEO of NorthStar Care Community, about how a decades-long partnership and shared commitment to innovation have transformed care delivery and strengthened operational success. Join Listen us as we discuss: Building a “gold standard” blueprint for hospice operations Using data and analytics to improve clinical performance and staff satisfaction Leveraging interoperability to strengthen collaboration and care coordination Preparing for the HOPE transition and the shift toward value-based care Expanding the hospice mission into advanced illness and palliative care

In the inaugural episode of Voices of Care, featuring Kevin Scalia, a Netsmart leader and long-time advocate for community-based care joins Scott Green, SVP & Managing Director of CareDimensions, Netsmart. Kevin shares his journey into shaping policy and technology in behavioral health, starting with the 2008 financial crisis and the American Recovery and Reinvestment Act (ARRA), which sparked his mission to level the playing field for behavioral health organizations within the evolving landscape of healthcare IT. From navigating the complexities of meaningful use to forging alliances with industry associations and healthcare IT competitors, and the strategies, hurdles and pivotal moments that shaped the Netsmart advocacy efforts. The conversation highlights the importance of technology investments to meet providers’ needs and improve care delivery, along with ongoing initiatives to build infrastructure that supports data sharing and empowers community-based organizations. Join us to hear about: · Kevin’s career journey and bringing Netsmart into the forefront of helping shape policy on behalf of our clients and those they serve · The evolution of the Behavioral Healthcare IT Coalition and the power of unified messaging · Why interoperability is the key to truly integrated, whole-person care · The vital role of technology in integrating physical and mental healthcare · How past investments in EHR infrastructure are laying the groundwork for AI-driven solutions If you want to hear more episodes like this one, look for Voices of Care, a Netsmart CareThreads podcast on Apple Podcasts, Spotify or wherever you listen to your podcasts. Online Resources: Summary of Netsmart Healthcare Legislative Advocacy (ntst.com) Fierce Healthcare Article: Netsmart Clients to Receive Nearly $2 Million in Meaningful Use EHR Incentive Payments The Hill Article: People with addiction issues should be able to control their own health data – Patrick J. Kennedy and Kevin Scalia

Welcome to the Voices of Care Podcast, a short series dedicated to exploring how technology and advocacy shape community-based care. This introductory episode sets the stage for thoughtful conversations about the history, lessons and future of integrated health systems. Kevin Scalia, a long-time advocate for community-based care and Netsmart leader, opens the series with a look back at the evolution of the electronic health record (EHR), the policy and advocacy that fueled progress and the partnerships that made interoperability possible. Kevin discusses the podcast’s purpose, the decisions that shaped today’s Netsmart CareFabric® platform and where technology can move us next to improve coordination, quality and outcomes. Tune in to future episodes where we’ll have special guests join us for the discussion to learn from past successes and explore practical steps we can take together to build a more connected, person-centered healthcare system.

With the Hospice Outcomes & Patient Evaluation (HOPE) tool set to go live on October 1st, hospice providers are facing a transformative shift in documentation and patient evaluation. In this episode, we explore what it takes to successfully implement HOPE, without disrupting care delivery. Diana Franchitto, a hospice center president and CEO, shares how her organization is navigating the transition by leveraging structured operating procedures, a dedicated task force and a clear implementation timeline. From regulatory compliance to operational challenges, we break down the steps every provider should consider to stay on track. We also discuss how Netsmart is supporting providers through this transition with solutions designed to streamline workflow adjustments and work towards timely submissions. Whether you are part of a large hospice with a dedicated team or a smaller organization where staff wear multiple hats, this conversation will help you chart your path forward. Don’t wait until October to start preparing! Tune in to gain practical strategies and resources to navigate this change smoothly. Learn more about how HOPE fits into your workflow and how Netsmart can support your transition. Visit www.ntst.com/hope for FAQs, webinars and resources to guide your next steps.

What does the future hold for home health and hospice in 2025? In this Netsmart CareThreads podcast, host Mike Dordick, McBee President and Netsmart SVP of Post-Acute Strategy, sits down with Dr. Steve Landers, President of the National Alliance for Care at Home, for this discussion. They explore the biggest issues facing care-at-home providers today, from payment reform and regulatory pressures to the growing needs of an aging population and the path forward for high-quality, cost-effective home-based care. You’ll hear how policy decisions are reshaping reimbursement and what providers can do now to advocate for change.

Augmented Intelligence is redefining clinical workflows, reducing documentation time and empowering clinicians to focus on patient care. This shift not only improves efficiency but also enhances outcomes and job satisfaction. With tools designed for ease of use and minimal disruption, AI is driving higher productivity and better clinician retention. In this episode, Maria Warren, VP at Netsmart, is joined by Chris Yakscoe, Senior Director of Bells AI at Netsmart, and Trent Smith, CEO of Apricot AI. They explore the transformative power of AI in healthcare, particularly for home health and post-acute care. The guests also share practical guidance for evaluating AI solutions, emphasizing security, compliance and meaningful ROI. In this episode, we discuss: Meaningful AI as a tool to augment clinicians’ capabilitiesAI’s impact on documentationJob satisfaction and retention due to AIAdvice on assessing AI toolsThe potential AI has in healthcareIf you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or however you listen to your podcasts.

The healthcare landscape is evolving rapidly, with staffing shortages, technology advancements, and shifting reimbursement models reshaping how care is delivered. As more baby boomer executives retire and the "silver tsunami" drives a growing demand for home-based care, the stage is set for the next generation of leaders to step up and shape the future. But what does it really take to step into these roles and become an emerging leader? In this episode, Maria Warren, VP of Post-Acute Strategy, sits down with Chris Comeaux, President & CEO of Teleios Collaborative Network and author of The Anatomy of Leadership. They dive into real-world strategies about what it takes to lead in this changing world, offering a fresh perspective on addressing modern leadership challenges, such as navigating a multigenerational workforce, integrating emerging technologies, and balancing technology with the human touch. Comeaux also shares his personal journey from a young CFO to a respected CEO and thought leader and talks about the pivotal role that mentorship and continuous learning played in his development. He reflects on the unique challenges of leading hospice organizations during times of rapid change, offering insights drawn from his own experiences. Tune in to learn about: A growth-mindset approach to leadership Mentorship strategies for emerging healthcare leaders Practical approaches to integrating technology in care settings Balancing high-tech innovation with high-touch care Navigating staffing shortages and supporting workforce sustainability Whether you’re an emerging leader or a seasoned executive looking to expand your impact, this episode offers valuable insights on leadership, innovation, and building a lasting legacy in healthcare. In his book, The Anatomy of Leadership,Comeaux further explains that effective leadership is not about mastering complex theories but understanding and applying fundamental principles in everyday situations. If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or however you listen to your podcasts.

What’s going on with electronic visit verification (EVV) now that the mandate has been in effect for personal care services for more than a year? In this podcast, you’ll discover what’s changed and what may be on the horizon in the EVV landscape. Join Lindsay Mack, director of client success at Netsmart, and Kristy Pyles, founder of In Your Corner Consulting, as they discuss progress made since the implementation of the 21st Century Cures Act and ongoing challenges faced by providers, payers and states, as well at the potential benefits EVV offers in supporting value-based care and improving care delivery. Key takeaways: Providers are making strides in EVV compliance, including technology barriers, rural service locations, device availability and healthcare provider acceptance of new technologiesShort-term impacts on providers involve claim denials, reimbursement changes and manual entry requirementsPotential EVV expansions could include services such as transportation and hospiceNational standardization and integrating artificial intelligence (AI) capabilities could be on the horizon and promise to position EVV as a tool to improve care delivery and address workforce shortagesThis podcast can help listeners realize EVV's game-changing potential outside traditional facilities and its role in supporting value-based care through data analysis. Listeners will also hear valuable insights into the past, present and future direction of this critical technology in supporting quality healthcare for Medicaid recipients. If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Spotify or anywhere you listen to podcasts.

What strategies should states and counties adopt to meet the changing behavioral health landscape? In this podcast, we’ll look at our nation’s largest state, California, to see how they are responding to new legislation, high-risk populations and technology innovations such as artificial intelligence (AI). Join David Strocchia, SVP and Managing Director of Human Services, Netsmart; Mark Van Horn, VP of Public Sector, Netsmart; and Veronica Kelley, DSW, Director of Behavioral Health Services, Orange County for an informative conversation. They discuss the latest challenges facing the public sector in California, from unhoused populations to legislative billing changes––and how they leverage data and technology to successfully evolve. Key Takeaways: Adapting to Legislation: California is facing major initiatives from state government, including CARE Court and CalAIM. See how counties of all sizes are staying compliant.High-Risk Populations: From record numbers of unhoused to the opioid crisis, California providers are exploring innovative solutions to better serve their communities.Importance of Data: A state as big as California needs data sharing and interoperability to solve today’s behavioral health challenges. Learn how they’re meeting this need.Meaningful Automation: Our panel will discuss breakthroughs in AI/automation and why they’re important for improving future outcomes.

Jonah Cunningham is a policy expert who’s seen the evolution of healthcare––up to his present role as CEO of National Association of County Behavioral Health & Developmental Disability Directors (NACBHDD) and Executive Director of National Association of Rural Mental Health (NARMH). In this podcast, he sits down with Tom Herzog, Chief Operating Officer of Netsmart, to discuss current trends in behavioral health and human services. The conversation reveals how some of healthcare’s most innovative programs––including 988 crisis lines and Certified Community Behavioral Health Clinics (CCBHCs), as well as AI technology––have grown from partnerships, be they local or industry collaborations. Cunningham challenges all individuals to use their voice to inspire continuous innovation in behavioral health, addictions, crisis care and more. Listeners will learn: The challenges and innovations facing human services organizations today, including recruitment and retention.The role of local authorities, counties, federal agencies and community partnerships––and how you can get involved.The importance of Social Determinants of Health (SDoH) and risk management to treat population health.If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Spotify or anywhere you listen to podcasts.

Autism has become a significant issue in healthcare today, with rapidly rising diagnoses each year and new legislation mandating insurance coverage in all 50 states. In this podcast, Jamie Pagliaro, Executive Vice President and Chief Learning Officer at Rethink, a leading provider of ABA solutions, sits down with Jen Gray, Director of Solution Consulting at Netsmart, to talk about the growing demand for autism care. They’ll discuss the impact on service providers like BCBAs and RBTs, along with some emerging technology that can help with large caseloads and overwhelming documentation. (Which translates to increased recruitment and retention for organizations.) Check out this podcast to learn about the future of autism treatment and how you can better serve individuals in your community. Key objectives include: Understand how and why the increase in autism diagnoses has changed the landscape of care in recent years, and what that means for your organizationLearn how technology can help with recruitment and retention, and why increased demand for autism may be causing turnover in BCBAs and RBTsThe importance of data collection, analysis and reporting to drive decision-making and care integration, using a single platform

What strategies do provider groups operating in Accountable Care Organizations and Medicare Advantage Plans need to successfully partner with the growing Continuing Care Retirement Communities (CCRC) markets? Join Beth Reece, VP and GM of GEHRIMED at Netsmart, Todd Tyler, CIO at Curana Health, and Mike Emery, EVP at Curana Health, to discuss innovative senior care solutions, emphasizing prevention and care coordination. The guests shed light on the future of CCRCs, focusing on continuous innovation, expanded services, and cost-effective, high-quality care to support aging in place and prevent the need for higher acuity care settings. Key Takeaways: Adapting to the Middle Market: CCRCs accommodate both high-end and middle-market residents, offering affordable housing options to serve a broader audience.Innovation in Care Models: On-site primary care, telemedicine, and technology drive proactive, engaging healthcare for residents.Partnerships for Better Outcomes: Collaborations between Curana Health, CCRCs, and tech providers like Netsmart and GEHRIMED are enhancing care quality while managing costs.Future of CCRCs: Focus on continuous innovation, expanded services, and cost-effective, high-quality care to support aging in place and prevent the need for higher levels of care.

What strategies do a human services organization need to improve both top-line (growth) and bottom-line (profit) sustainability? Join Dave Strocchia, SVP, Netsmart, as he shares insights with Monica Oss, CEO, OPEN MINDS. This conversation will focus on new and emerging technology as the secret to a healthy business––including less overhead, happier staff, more service lines and stronger consumer engagement. Come away with an understanding of: The importance of automation to optimize your bottom line and increase employee satisfactionHow emerging technologies like AI can transform your clinical processesTechnology as a strategy for improving and diversifying your relationships with payersWhy data is more important than ever to prove your valueThe path toward integrated care and why it’s so important to sustainabilityWhere technology is headed and what we can expect in the futureIf you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Spotify or anywhere you listen to podcasts.

How did a CFO with a non-clinical background revolutionize care outcomes for a 140-year-old IDD nonprofit? In this episode, Toni Pergolin, CEO, Bancroft, talks with Mike Valentine, CEO, Netsmart, about her unexpected journey from changing budgets to changing lives. Learn the financial and strategic planning measures that took her organization from a struggling intuition to an innovative industry leader. Best of all, discover how the right business decisions benefit everyone from consumers to staff to communities. Come away with an understanding of: The importance of focusing on key initiatives before you allow yourself to growHow to create the right strategic plan––and implement it as a team Why technology is crucial for innovation, care, and your bottom lineKey guidelines for operating a Human Services nonprofit, and the importance of community relationships to the well-being of your consumers. If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts or wherever you get your podcasts.

The president of the National Association for Home Care & Hospice (NAHC) says the performance of these agencies during the pandemic raised their awareness among the public and people in other parts of health care services. As we move through 2023, and further away from the pandemic, home care agencies and hospices are looking to increase their value in the overall home care landscape. In this episode, NAHC President Bill Dombi talks with Mike Dordick, Netsmart SVP of Post-Acute Strategy, about the current environment, challenges and opportunities for the home care and hospice industry. Listen in as these two healthcare leaders talk about what you need to know as you work through 2023. Join us as we discuss: Solutions to workforce shortagesThe growing Medicare Advantage populationThe impact the new Congress will have on policy and regulationHome care expansionDombi’s forecast for the futureIf you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or however you listen to your podcasts.