Advertise on podcast: Connecting the Dots

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Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers. The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

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Check latest episodes from Connecting the Dots podcast

Building the Skills-Based Organization with Koreen Pagano

2026/04/23

Koreen Pagano, Co-Founder of Rising Tide Cooperative, is a globally recognized executive with deep expertise in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. Koreen previously founded Tandem Learning, where she pioneered immersive learning through virtual worlds, games, and simulations. She has since held product leadership roles at Lynda.com, LinkedIn, D2L, Degreed, and Wiley. In her current role, Koreen advises on AI and skills transformation initiatives in companies large and small. Koreen is a seasoned international speaker and author of two books, Immersive Learning and Building the Skills-Based Organization. She lives in Carpinteria, CA where she raised her seven (now adult) children with her adventure partner, John. Koreen is a certified Master Gardener and helps run the family business, Night Owl Ciderworks. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Everybody MATTERS with Bob Chapman

2026/04/16

Recently recognized as a 2025 Top 50 Leadership and Management Expert by Inc., Bob Chapman is very intentional about building a better world. Bob Chapman is very intentional about building a better world. Chapman is Chairman of the Board and former CEO of Barry-Wehmiller. When he became chief executive in 1975, Barry-Wehmiller was a struggling $18 million business. Today, Barry-Wehmiller is a $3.6+ billion global platform of industrial and packaging automation, professional services and life sciences technology that Chapman transformed by applying a unique blend of strategy and culture. It is combination of 150+ acquisitions and 12,000 teammates in 28 countries. Chapman’s journey from traditional management to “Truly Human Leadership” inspired his WSJ best-seller, "Everybody Matters: The Extraordinary Power of Caring for Your People Like Family", which has sold 110,000+ copies and is available in seven languages. A revised and expanded version of the book was released in 2025. During his 50 year career as CEO of Barry-Wehmiller, Chapman was named the Tharseō CEO of the Year by the Society for Human Resource Management (SHRM), the #3 CEO in the world by Inc. and a leading Social Capital CEO by International Business Times. Chapman's leadership philosophy is also profiled in his TEDx Talk and a Harvard case study, now taught in more than 70 business schools. Chapman is also focused on bringing these principles to education through initiatives with Fordham University, other business schools and several secondary education institutions. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Accumulating Improvements with Jim Lancaster

2026/04/09

Jim Lancaster is the CEO and owner of Lantech, LLC. The company has sales and manufacturing headquarters in Louisville, Kentucky, along with sales and manufacturing facilities in The Netherlands, sales and service operations in Australia and China. Lantech manufactures packaging and material handling machinery, including stretch wrappers, conveyors, and case forming machinery. This machinery is sold worldwide through a distributor and partner network or directly to large consumer goods companies such as Procter & Gamble, Lever Brothers, Nestlé, Miller Brewing, and Pepsi. Annual gross sales exceed $200 million and the company employs approximately 650 associates. Before joining Lantech, Jim worked in the financial industry with Catalyst Energy in New York City. In 1990, Jim joined Lantech as a Sales Manager in the Custom Machinery Group. After several promotions, he became President/CEO in 1995. Lantech is known as the leader in stretch wrap technology and innovation, as well as Case handling equipment. Lantech is also one of the earliest companies to implement the Toyota Lean Principles, as chronicled in Lean Thinking by James Womack, the Harvard Business Review and other publications. Jim has been leading the Lantech Lean Journey for the past 25 years Jim personally supports and advocates for improved education in Louisville, through his longtime involvement and board Chairman position at Jefferson Community and Technical College as well as involvement in numerous entities with Jefferson County Schools and with many other educational related efforts. • Member and former Board Vice Chair of Impetus • Former Trustee Chair and Administrative Council Chair at Christ Church United Methodist in Louisville. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

The Cost of Healthcare: Perspective from a Physician as a Patient

2026/04/02

Bruce Schirmer, MD, has been on faculty at the University of Virginia since 1985 and serves as the Stephen H. Watts Professor of Surgery, the vice chair of the Department of Surgery, the division chief of general surgery and director of the surgery nutrition support service. Previously, he was the program director of surgery for 17 years. Schirmer has been a director of the American Board of Surgery, and is a past-president of the Society of Gastrointestinal and Endoscopic Surgeons (SAGES), the American Hepato-Pancreato-Biliary Association (AHPBA), the Society of Clinical Surgery, the Fellowship Council, the SAGES Foundation, and the AHPBA Foundation. In addition, he was the vice president of the Society for Surgery of the Alimentary Tract and the founding president of the ACS Bariatric Surgery Centers Network Committee. Schirmer is a governor to the American College of Surgeons (ACS) and serves as an editorial board member of six surgical journals. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Being Human: A Conversation with Anthony Howard

2026/03/26

Dr. Anthony Howard, often referred to as the 'CEO Whisperer', is a philosopher, writer, entrepreneur, and acclaimed business mentor with twenty years of global experience. As a guide for CEOs across business, government, and civil society, he facilitates personal and organisational transformations, fostering a shift from instrumental values to virtue and transcendental values. Anthony is the CEO & Founder of both The Confidere Group, where he leads a team of seasoned executives who provide independent counsel to Chief Executives in large publicly traded companies, private organisations, and associations, and The Socratic Leader Academy, which is on a quest to foster new models of leadership that promote the conditions for a new Renaissance. He has engaged in reflective conversations with hundreds of leaders and influencers across various sectors over two decades. These dialogues have enriched his global perspective and deepened his insights on leadership, and the environments in which leaders operate, equipping him to guide his clients towards sustained exceptional performance. Drawing from his extensive coaching, consulting, and dialogues with leaders worldwide, Anthony's writings and speeches cover a variety of domains, primarily focused on leadership, trends, and navigating change in the current era. His book, Humanise—why human-centered-leadership is the key to the 21st century, is a direct outcome of these global leadership conversations. His groundbreaking PhD research, which introduced a new model known as Personalist Leadership, significantly amplified his influence in the field. Currently, Anthony continues his academic research as an Adjunct Associate Professor in the School of Philosophy and Theology at the University of Notre Dame (Australia). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

A Life’s Work with Andrew Baughen

2026/03/19

Andrew Baughen teaches ethics at Bayes Business School and researches the intersection of faith and work with an emphasis on worldview and generative business. He leads the Soulful Enterprise project that develops fresh ways of seeing the whole value of business and runs Soul Factor talks explore the distinctive of work rooted in Christian faith. His latest book is called A Life’s Work. How to find meaningful value in everyday work. Andrew is an Associate Minister at St Mary Woolnoth and Anglican Chaplain at City St. George’s, University of London. He is married to Rachel and has two daughters and three grandchildren. He enjoys photography, cycling and eating dessert. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Talk to the Elephant with Julie Dirksen

2026/03/12

Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster. She is happiest when she gets to learning something new, and you can find her at usablelearning.com. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

The Power of Mattering with Zach Mercurio

2026/03/05

Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology. He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His forthcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance," will be released by Harvard Business Review Press in 2025. Zach works with hundreds of organizations worldwide to forge purposeful leaders who enable mattering, motivation, well-being, and performance. Some of his clients include the U.S. Army, USA Wrestling, J.P. Morgan Chase, Delta Airlines, Marriott International, The Government of Canada, and The National Park Service. He also serves as one of author Simon Sinek’s “Optimist Instructors.” Zach earned his Ph.D. in organizational development from Colorado State University where he serves as a Research and Teaching Fellow in the Department of Psychology's Center for Meaning and Purpose and as an Instructor in the Organizational Learning, Performance, and Change program. His research on meaningful work has been awarded by The Association for Talent Development, The Academy of Management, and The Academy of Human Resource Development. Zach lives in Fort Collins, CO with his wife, two sons, and two adopted dogs. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Meeting Reduction Initiative with Steve Nicoll

2026/02/26

Steve Nicoll is a trusted business excellence coach who helps turn bold ideas into lasting change. With decades of cross-industry experience, he’s known for bridging strategy and action, whether in the boardroom or on the shop floor. Calm, engaging and grounded, Steve quickly builds trust and inspires teams to embrace improvement with energy and purpose. He listens deeply, empowers others, and delivers results. His strength lies in combining operational insight with natural leadership to help organizations gain clarity, and unlock confidence and capability to create real, sustainable impact. A Shingo Prize recipient and coach, Lean Fellow, and MSc in Sustainable Business Excellence, Steve brings deep expertise in leadership, lean thinking and cultural transformation. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Making Leader Standard Work WORK with Mike Martyn

2026/02/19

Mike Martyn is the founder of SISU Consulting Group, an internationally recognized and award-winning firm dedicated to helping organizations drive superior business results by creating continuous improvement cultures where “improving the work is the work.” Mr. Martyn is the author of Own the Gap and Management for Omotenashi, and editor of the Shingo workshop series books: Cultural Enablers and Build Excellence. Prior to founding SISU, Mr. Martyn worked in private equity, successfully turning around companies in both manufacturing and service industries. A four-time recipient of the Shingo Publication Award, he has personally coached more than 200 organizations in implementing the principles of operational excellence, including Baxter Healthcare, La-Z-Boy, OC Tanner, University of Washington, Aera Energy, Boston Scientific, Christie Clinic, and Abbott. Many of his clients have successfully challenged and received Shingo recognition. Mr. Martyn has been involved with the Shingo Institute since 2001, serving in a variety of roles, most recently as senior curriculum advisor and faculty fellow. He is a lifetime member of the Shingo Academy. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Dare to Care with Jane Adshead-Grant – Part 3

2026/02/12

Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony. She is an Ambassador for Truly Human Leadership and hosts a thought led community in developing this approach to leadership. Jane is a master credited coach with the ICF and global faculty member with Time to Think. Jane brings the thinking environment to life for others through her teaching all courses to the qualifying level and offers supervision to thinking environment practitioners. Jane has over 35 years’ experience within people focused roles in professional and financial services. Her experience includes Director of her own coaching practice, and HR Executive within European and US Investment Banks and an International Law Firm where she was responsible for the strategy and implementation of resourcing and development of people across front line businesses. Jane’s work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Jane is also author of The Listening Coach – Coach yourself through the elements of listening that are critical in life business and our communities and Are you listening, or just waiting to speak? – The secret to propelling your business relationships. Current and former clients include Munich Re, Rothschilds, Columbia Threadneedle, Pask Partnership, The Marketing Academy, Deloitte, Bottomline Technologies, Sony Pictures, Barry Wehmiller, Ince & Co, Land Securities, HP. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Dare to Care with Jane Adshead-Grant – Part 2

2026/02/05

Dare to Care with Jane Adshead-Grant - Part 1

2026/01/29

Leadership as a process with Mark Rosenthal

2026/01/22

Mark Rosenthal has been learning on the front lines of continuous improvement, quality improvement, and leader development in manufacturing, engineering, the service sector, and health care, for over three decades. His baseline background and training experience was with Toyota-trained teachers in the USA and Japan. Though he has worked with a wide spectrum of organizations ranging from strategic projects for major global corporations, coaching and training small and medium sized businesses, and coaching individual business owners, he has increasingly been focusing on learning more about the process of leadership itself. Before joining the private sector, Mark spent time as a Commissioned Officer in the U.S. Army managing heavy equipment maintenance and logistics operations in Korea, the U.S., and Germany (as well as questionable activities such as jumping out of perfectly serviceable aircraft in flight). Mark is a well-known blogger with his "The Lean Thinker" website, and a co-founder of Kata School Cascadia. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.

Three Insights of Organizational Excellence with Chris Butterworth

2026/01/15

Chris is a certified Shingo Institute Faculty Fellow, Academy member, master trainer, and Shingo examiner. He is a co-author of four Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous, " The Essence of Excellence", ”Why Bother?”, and “Why Care?”. He is also editor of the Shingo Institute book “Enterprise Alignment and Results”. His sixth co-authored book “Leading Excellence-the 5 Hats of the Adaptive Leader” has been an Amazon best seller in Australia and is currently being translated into several languages. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.