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How to Become Ridiculously Easy to Do Business with David Avrin Why do customers leave—even when they say they’re satisfied? Here’s the uncomfortable truth: satisfaction isn’t loyalty. And in today’s marketplace, frustration isn’t a surprise anymore… it’s expected. In this episode of Experience Leadership, I sit down with globally recognized customer experience expert David Avrin, author of Ridiculously Easy to Do Business With, to tackle one of the biggest and most expensive problems organizations face: built-in friction. Policies. Procedures. Silos. “That’s just how we do it.” All of it adds up to customer frustration—and your customers are reacting. David shares powerful research from 2026, revealing that when customers encounter friction, only 14% do nothing. The other 86% take action—and most of that action hurts your business. They leave. They tell others. They disengage. We unpack:  • Why customer satisfaction is no longer a reliable predictor of loyalty  • Why customers now give only one or two chances  • Why your most dangerous customers rarely complain  • And how to use behavioural research to predict what frustrated customers will actually do If you want to attract, retain, and protect your customers in a market where switching is easy and patience is thin, this conversation is your wake-up call. 🚨 Get David's 2026 Report here 👉🏼 https://www.ridiculouslyeasy.com/report About David One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in over 30 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books, including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  Connect with David ridiculouslyeasy.com https://www.instagram.com/therealdavidavrin https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPw https://www.facebook.com/DavidAvrinFans https://www.linkedin.com/in/davidavrin/ ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Courageous Leadership with Rick Denley Struggling to retain top talent?  In this episode of Marc Haine Live, Growth Leader Rick Denley reveals why courageous leadership is the missing piece in attracting, engaging, and retaining high-performing teams. Only 44% of employees are fully engaged at work. That means most teams are underperforming — and many leaders don’t even realize it. In this conversation, you’ll learn:  • Why trust is the new competitive advantage  • How to empower people through purpose and participation  • Why investing in growth keeps top performers  • The difference between control-based and trust-based leadership  • Practical steps to become a courageous leader If you want people to rise with you — you must lead in a way worth rising for. Connect with Rick: Website: https://rickdenley.com/ Instagram: https://www.instagram.com/rick_denley/ LinkedIn: https://www.linkedin.com/in/rickdenley/ Book: REINVENT YOURSELF About Rick Rick is a courageous leader. Having led multinational corporations for decades and coaching high-level executives, entrepreneurs and athletes. Looking to share his learnings, he wrote what became a best-selling book entitled ’REINVENTEDYOURSELF, a blueprint to assist people to make courageous changes through any mess, mission or movement they are on. Drawing on his personal experiences of change, he himself changed to pursue his dream of entrepreneurship by founding Peak Performance Leadership.  His solopreneur efforts help others grow into their best version of themselves. Leveraging his career and life experiences, he shares his successful Change Growth Formula to thousands through his speaking, coaching and consulting. Rick is a sought-after keynote speaker and renowned coach. Rick’s philanthropic efforts as an amateur boxer and triathlete raise funds to end cancer in our lifetime. Rick Denley is a COURAGEOUS LEADER!  He is the best-selling author of REINVENT YOURSELF, and a top authority on growth through CHANGE LEADERSHIP. With over 30 years of scaling and growth success—leading multinational corporations, coaching executives, and professional athletes—Rick EMPOWERS LEADERS to transform and maximize their INFLUENCE AND IMPACT.  His philanthropy involves being an UNDEFEATED AMATEUR BOXER and TRIATHLETE, raising funds & awareness for cancer research at The Princess Margaret Hospital. As an award-winning international COACH, CONSULTANT & SPEAKER, Rick has INSPIRED THOUSANDS worldwide to break barriers and reach THEIR PEAK PERFORMANCE. ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

How Leaders Accidentally Become the Bottleneck with Brad Poulos Most business owners are exhausted—not because they’re lazy, but because they’re trying to carry a business that was never designed to support them. In this episode of Marc Haine Live, Canada’s Small Business Professor Brad Poulos explains why many of the problems owners obsess over aren’t real problems at all—and why stepping back can sometimes be the most profitable move you make. You’ll learn: • Why most businesses fail from small mistakes, not big ones • How decision overload destroys scale and cash flow • When growth is actually the wrong goal • Why letting go is a leadership skill—not a risk This episode is a must-watch for founders, operators, and managers who want a business that works for them—not one they constantly rescue. Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com About Brad Brad Poulos—known as Canada’s Small Business Professor—helps entrepreneurs think clearly about hard decisions. He’s not a theorist. He’s an operator. Brad has started businesses, sold some, closed others, and scaled a startup to #8 on the Profit 100 list. He has raised capital as a public company CEO on both Wall Street and Bay Street. In other words, he’s lived the pressure, the payroll anxiety, the growth excitement—and the occasional “what was I thinking?” moment that comes with building something real. For the past 16 years, Brad has taught entrepreneurship, strategy, and small business at Toronto Metropolitan University, where he also launched Canada’s first Cannabis Essentials course series. He is the author of Most Problems Solve Themselves and The Small Business Operator’s Manual, and co-author of From Pitch to Payoff. Brad’s philosophy is simple: Build a business that is profitable, focused, and built to last. No startup theatre. No jargon. Just practical operating principles that work in the real world. Connect with Brad 📍 Website: bradpoulos.com 📧 Email: [email protected] 🔗 LinkedIn: https://www.linkedin.com/in/bradpoulos/ 📘 Facebook: https://www.facebook.com/brad.poulos ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

The Hidden Signals That Shape Leadership Impact with Dr. Scott Hutcheson Most leaders think their impact comes from intelligence, experience, or authority. And that belief is quietly costing them trust, momentum, and results. In this episode of Marc Haine Live, I’m joined by Dr. Scott Hutcheson, professor and author of Biohacking Leadership, to challenge one of leadership’s most dangerous myths: that good intentions equal positive impact. Scott explains why leadership impact is shaped less by strategy and more by the biological and behavioural signals leaders send every single day—often without realizing it. When those signals create stress, uncertainty, or inconsistency, even highly competent leaders see their impact stall or backfire. In this conversation, we unpack: What leadership impact really is (and why most leaders misunderstand it) Why small, repeatable behaviours matter more than charisma or expertise How inconsistency quietly erodes trust—even when decisions are “right” Practical ways to increase impact without working harder or saying more If you’ve ever thought, “I don’t get it—I’m doing everything right,” this episode might explain exactly what’s happening. About Scott Dr. Scott Hutcheson is a professor, author, and practitioner whose work focuses on leadership, team, and organizational performance through the biology of behaviour. He’s worked with over 4000 leaders from 147 different countries. Connect with Dr. Scott www.scotthutcheson.com Linkedin:   / scotthutcheson     ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.  

Why Working Harder Isn’t Fixing Your Business Bottleneck with Camilla Bignell Hard work isn’t broken—but it won’t fix a broken bottleneck.  In this episode of Marc Haine Live, Business Bottleneck & Flow Expert Camilla Bignell reveals why businesses stall even when teams are working flat out. We explore how unclear ownership, messy handoffs, and inconsistent decision-making quietly drain time, money, and energy—and what leaders can do to restore flow without burning out their people. About Camilla Camilla Bignell is a Business Bottleneck & Flow Expert known for her “no judge, gentle nudge” approach. She helps service-based business owners and teams stop blaming or overworking the wrong thing by restoring flow where it breaks first… clarity, communication, and follow-through - so the business runs with less scrambling and more enjoyment. Connect with Camilla www.camillabignell.com  [email protected]  LinkedIn: https://www.linkedin.com/in/camillabignell/  Facebook: https://www.facebook.com/CamillaBignellCoaching   ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Building Predictable Growth with Skip Wilson Marketing is officially broken — and it’s costing businesses tens of thousands of dollars they don’t even know they’re wasting. If your customer acquisition costs have skyrocketed, your SEO traffic has tanked, your Meta ads cost more than your last vacation, and your team is drowning in a dozen disconnected tactics… you’re not alone. And — spoiler alert — it’s not your fault. In this episode of Marc Haine Live, we sit down with Skip Wilson, The Advertising Systems Architect, to unpack why the old marketing playbook has collapsed and what business operators need right now to stay profitable in today’s fragmented, volatile advertising landscape. About Skip Skip Wilson is the CEO and co-founder of DRAFT Media Partners, a multi-division ad-tech and advertising operating system serving brands, agencies, franchises, and high-growth businesses across the country. He specializes in helping business operators transform chaotic marketing into unified, profitable systems that work across every advertising platform. Skip has worked with hundreds of companies and manages millions in advertising spend annually. His mission is simple: bring structure, clarity, and results back into advertising. Connect with Skip  https://draftmediapartners.com/ [email protected] ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

The Silent Reason Sales Conversations Fail with Jake Stahl Most leaders don’t lose deals because they say the wrong thing. They lose them because they misread the room. 🛎  In this episode of Marc Haine Live, I sit down with communication strategist Jake Stahl, the creator of Neurostrategy, to unpack why conversations stall, follow-ups die, and meetings that feel “great” somehow go nowhere. Get Jake's book here: http://amazon.com/dp/B0G4X3SW4B About Jake Jake Stahl is a communication strategist, behavioural psychology specialist, and creator of the STRATA™ framework. This approach teaches people how to read others in real time, communicate with confidence, and command any room. Through his work with founders, solopreneurs, fractional executives, and sales teams across multiple industries, Jake has trained thousands of professionals to read body language, decode hidden signals, and influence decisions without pressure or performance-based expectations. His methods blend social psychology, presence mechanics, and practical communication tactics that help people speak so others listen—whether in a boardroom, sales call, or high-stakes conversation. Jake is also the CEO and Co-Founder of Orchestraight™, an AI-powered business development engine that uses neurostrategic communication principles to help leaders craft persuasive messaging, build trust faster, and create clarity in complex conversations. Known for his direct, real-time teaching style, Jake has become a go-to advisor for entrepreneurs and leaders who want to improve their communication skills, elevate their presence, and earn respect the moment they speak. Own the Room is his definitive guide to the psychology of being seen, heard, and taken seriously—no matter who’s sitting across from you. Connect with Jake www.orchestraight.com [email protected] https://www.linkedin.com/in/jakestahl/ https://www.tiktok.com/@jakethemindmechanic?lang=en https://www.youtube.com/@UC0QjgKR-3e05rJo19HMx6JA  https://www.instagram.com/jakethemindmechanic/ https://podcasts.apple.com/us/podcast/own-the-room/id1800525151 ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Your Money Story Is Costing You More Than You Think with Bill Cates Most business owners don’t have a revenue problem. They have a money story problem. They work harder. Sell more. Grind longer. Yet profits feel slippery, savings are “someday,” and financial stress hums quietly in the background—like a fridge that never stops buzzing. In this episode of Marc Haine Live, host Marc Haine sits down with Bill Cates, Exponential Growth Coach, Hall of Fame speaker, and author of The Hidden Heist, to expose the invisible beliefs that quietly sabotage our relationship with money. We unpack broken money stories, why waiting to “earn enough” never works, and how business owners unknowingly rob their future selves—without a ski mask or a getaway car. If you’ve ever tied your self-worth to your net worth… If profit always seems to come later… If money feels stressful instead of strategic… Then this episode is what you need. Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com 🎁 FREE GUIDE: www.TheOrdinaryMillionaire.com 📘 NEW BOOK: www.TheHiddenHeist.com About Bill Bill Cates, CSP, CPAE, is a successful entrepreneur, hall of fame speaker, bestselling author, and adventurer.  Bill built and sold two book publishing companies and has spent over 30 years training financial advisors. Bill is the author of eight books, including Radical Relevance, The Language of Referrals. His latest book is, The Hidden Heist – Stop Robbing Yourself of Lasting Wealth. He also hosts the Top Advisor Podcast, ranked in the top 5% of podcasts worldwide. Inducted into the Professional Speakers Hall of Fame, Bill’s expertise has been featured in Success Magazine, Entrepreneur, Money, and The Wall Street Journal.  An avid adventurer, Bill has reached the summit of Mt. Kilimanjaro, Mt. Everest South Base Camp, camped in the Arctic Circle, and toured as a drummer in a rock band.  Bill’s mission is to equip people with the mindset and the tools to have a better relationship with money – to achieve financial stability, independence, and lasting wealth.  Connect with Bill www.TheHiddenHeist.com  www.BillCates.com  www.TheOrdinaryMillionaire.com   [email protected]   https://www.linkedin.com/in/billcates/   ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

The Three Dimensions of Trust Explained with Dr. Michelle Reina and Dr. Dennis Reina Most leaders don’t realize trust is leaking from their organization until everything slows down. Decisions take longer. Meetings feel heavier. People stop speaking up. Collaboration quietly collapses. And suddenly, even the best strategy in the world can’t get traction. In this powerful episode of Marc Haine Live, I’m joined by Dr. Dennis Reina and Dr. Michelle Reina — the Authorities on Trust — to unpack why trust is not a “soft skill,” but a hard business necessity. About Drs. Michelle and Dennis Reina Dr. Dennis Reina and Dr. Michelle Reina are internationally recognized pioneers in the field of organizational trust, and bestselling authors of the groundbreaking Trust and Betrayal in the Workplace. As co-founders of Reina Trust Building®, they have devoted their lives to understanding, measuring, and strengthening trust in the workplace. More than three decades of research and practice have culminated in a new book, The Art of Trust Building (January, 2026), and its digital companion, The Reina Trust Assessment, a research-backed interactive tool that allows users to identify strengths and opportunities for growth on their trust journey. Dennis and Michelle’s shared passion for trust building emerged from a blend of personal and professional journeys. When Dennis’s first marriage ended after a betrayal, he refocused his doctoral research on trust. It was in graduate school where Dennis and Michelle found each other and discovered a shared passion for understanding trust as the essential foundation for healthy relationships, resilient teams, and high-performing organizations. In 1999, they founded their business, Reina Trust Building®. The Reinas have transformed trust from an abstract concept to a practical framework, highlighting key skills and actions that drive impact. Their research-based Three Dimensions of Trust® and Rebuilding Trust® processes have been adopted by leaders in Fortune 500 companies, government agencies, healthcare systems, and nonprofits around the globe. They’ve helped thousands of leaders navigate the complexities of trust—building it, sustaining it, and repairing it when it breaks.  Connect with the Reinas http://reinatrustbuilding.com/  [email protected] [email protected]   / dennisreina     / michellereina    ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.  

Breaking the Invisible Handbrake by Stopping Self-Sabotage with Victoria Shakoor Is there an invisible handbrake on your business growth?  Most entrepreneurs don’t realize how their subconscious and “superconscious” programming limit their decisions—on pricing, hiring, partnerships, scaling—and quietly drain energy, revenue, and joy. 🛎 In this episode of Marc Haine Live, I chat with Victoria Shakoor (the “Superpower Activator”) about how high‑achieving entrepreneurs can:  • Recognize sabotaging identities (e.g. “I’m undeserving”) that secretly guide their choices  • Understand how their three minds (conscious / subconscious / superconscious) interact in business and life  • Use practical tools, micro‑practices, and journaling prompts to shift in real time  • Gain clarity on their true next step—not what others expect, but what lights them up If you’re struggling with burnout, self-sabotage, or growth plateaus—and you know something unseen is holding you back—this episode is for you. Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com About Victoria Victoria Shakoor, known as the Superpower Activator, is an intuitive life coach, speaker, and author who helps high-achieving professional women stop living from subconscious/unconscious sabotaging identities and start leading from their true feminine superpower. Twice certified for mindset coaching. A mother of four adult children, a grandmother, and proud fur-mom, Victoria brings both wisdom and warmth to her engagements. She has been featured in Business View Journal, (BVJ) magazine and was a guest on the Upgraded Mindsetz Media Podcast. Victoria has written two ebooks, taught a weekly intuitive class at a community center in Atlanta, GA, and hosted a successful blog talk radio show, “One Single Mother to Another.” And yet, what she’s most passionate about is her mission to guide 1% of the women population to detach emotionally from past and present traumas so they can expand their capacity to hold success.  Victoria offers a 'True'... and she means true complimentary 30-minute virtual sessions. Connect with Victoria Https://umasteryllc.com [email protected] TT; IG; FB and YT @torilovesu2 LinkedIn: victoriashakoor ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.  

Cash Flow vs. Profit: What Really Keeps Your Business Alive with Avi Pinksy Most business owners think they know their numbers… until their bank balance says otherwise. Running your business by gut instinct might feel natural, but it’s costing you time, profit, and peace of mind. In this episode of Marc Haine Live, we’re diagnosing the silent killer of small business success: financial blindness. My guest, The Business Finance Doctor Avi Pinsky, helps us uncover what your numbers are really telling you—and how to use that data to make confident decisions, boost cash flow, and finally create a business that funds your life (not drains it). You’ll learn: ✅ The #1 reason most businesses fail—and how to prevent it. ✅ The 5 key numbers that drive revenue, profit, and cash flow. ✅ How to diagnose bottlenecks that are quietly sabotaging your growth. ✅ A simple 6-step system to strengthen your business’s financial health. Whether you’re growing fast, just starting out, or feeling stuck in “busy but broke” mode—this episode will show you how to take your business off life support and onto a path of sustainable prosperity. About Avi After over a decade as a public accountant, Avraham "Avi" Pinsky, CPA, MBT, saw firsthand that small business owners need more than just financial number-crunching; they need a trusted partner to diagnose challenges and provide actionable solutions. PinskyConsulting does just that: Avi helps business owners uncover financial roadblocks, gain clarity, and focus on what truly drives growth, profitability, and consistent, positive cash-flow. Known as the "Business Finance Doctor," Avi conducts Business Wellness Checks, analyzing key metrics to identify hidden issues. He then prescribes tailored Treatment Plans offering practical, results-driven strategies to move the business forward. By simplifying complex financial concepts, Avi empowers business owners to take control of their finances and build sustainable success. Avi's mission is to help owners turn their businesses into powerful tools for creating a better future: for themselves, their families, and their teams. Connect  with Avi  https://www.pinskyconsulting.com/ [email protected]   / avrahampinsky   ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.    

Why Your Hiring Problem Is Really a Retention Problem with Ryan Englin In this episode of Marc Haine Live, I’m joined by Ryan Englin—Founder & CEO of Core Matters, bestselling author, and creator of the Core Fit Blueprint—to expose the truth: Most business owners think they have a hiring problem… but what they really have is a retention problem. About Ryan Ryan Englin is the Founder and CEO of Core Matters, Host of Titans of the Trades, the bestselling author of Hire Better People Faster, and creator of the Core Fit Blueprint. Growing up with an owner-operator father who worked gruelling hours, Ryan developed a deep passion for helping blue-collar business leaders solve their biggest problem: hiring and keeping the right people. With more than a decade of experience building systems, processes and culture, Ryan helps small- and medium-sized companies transform their recruiting and employee experience into a competitive advantage. His Core Fit Blueprint is used by businesses to stop chasing talent and start attracting it. When you bring Ryan into the conversation, you’re getting someone who doesn’t just talk theory, he delivers actionable strategies with real-world impact, especially for businesses running on tight margins, high expectations, and a need for reliable talent. Connect Ryan https://corematters.com/ [email protected] LinkedIn - Ryan:   / ryanenglin   LinkedIn - Core Matters:   / corematters   LinkedIn - Titans:   / titans-of-the-trades   Facebook:   / thecorematters   YouTube:    / @corefithiring   X: https://x.com/corematters Instagram:   / thecorematters   ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.  

Boost Retention and Loyalty with Culture Branding with Nader Safinya Marketing isn’t your biggest problem. Operations aren’t either. The real troublemaker—the one quietly bleeding your business dry—is the gap between what your company says… and what it actually does. In this episode of Marc Haine Live, I sit down with Nader Safinya—The Culture Branding Guy™—to explore a confronting but necessary question: Would YOU buy from you? Would YOU work for you? If your stomach just tightened a little… good. You’re in the right place. About Nader Nader Safinya is The Culture Branding Guy and founder of Blackribbit, where he helps companies close the gap between what they say and what they do. His pioneering Culture Branding methodology connects values to lived experiences across the employee and customer journey, building brands people actually want to work for—and buy from. A world citizen raised across continents, Nader blends psychology, design thinking, and organizational strategy with a vision to harmonize humanity by transforming our relationship with work itself. Connect with Nader https://blackribbit.com [email protected]   / nadersafinya   ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.  

Rethinking Leadership with Christy Pretzinger Today's workplace is in a trust crisis. Gen Z is arriving in full force—and they’re not buying into the same management models we grew up with. They’ve seen the burnout, the betrayal, and the BS. So they’re opting out. Not out of leadership, but out of management as we know it. In this episode of Marc Haine Live, I sit down with Christy Pretzinger, the Chief Better Officer herself, to dive into a bold new vision for growing the next generation of leaders: The Better Leader Project. Forget IQ and EQ—Christy introduces us to BQ (the Better Quotient): our personal capacity for improvement, for showing up more human, and for building the kind of workplaces where people don’t just survive—they thrive. About Christy Christy has grown her first company, WG Content, from a modest freelance writing business into a nationally recognized healthcare content consultancy. But her greatest accomplishment is the company's culture, which rests on four core values — empowered, curious, kind, and fun. Under Christy's strategic and visionary leadership, WG Content is a place where employees are appreciated, respected and recognized for their contributions. A company where people grow professionally while building a meaningful life outside of work. In short, an organization where everyone knows they matter. Many years ago, Christy had a coach tell her, "Your business is you, and you are your business. It won't grow until you do." Those words led Christy on a path of continual learning, developing the vital skill of self-awareness and all that goes with it. That growth led to the creation of The BETTER Leader Project, a program designed to foster self-awareness and BETTER leadership in others. Christy is a popular podcast speaker and is co-author of the best-selling book, "Your Cultural Balance Sheet: Keys to creating an environment where people can thrive." She's also a longtime member of Entrepreneurs' Organization (EO), a global nonprofit comprising business leaders from 65 countries. Connect with Christy christypretzinger.com LI:  / christypretzinger   ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.  

The Visibility Fix: How to Stop Being the Best-Kept Secret with Carrolee Moore You’ve got the expertise. The credentials. The results. Yet somehow, the spotlight keeps finding someone else. Meanwhile, buying decisions are slowing down, and the trust gap between “the known” and “the capable” keeps widening. In this episode of Marc Haine Live, I sit down with Carrolee Moore — The Visibility Fixer — to uncover why the most visible providers keep winning, even when they’re not the best… and how YOU can flip that script. About Carrolee Carrolee Moore is an award-winning speaker, marketing strategist with over 15 years of experience, and CEO of The Podcast Pitching Society, where she helps experts get found, chosen, and paid using strategic storytelling on other people’s podcasts.  Connect with Carrolee https://www.carroleemoore.com/ LinkedIn:   / carroleemoore    Instagram:   / carroleemoore   YouTube:    / @carroleemoore      ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com [email protected] http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences IN: https://instagram.com/MarcJLHaine TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.