Advertise on podcast: Humanizing The Headset

Welcome to the conclusion of our discussion on Culture in the Comm Center! We're again joined by Jeremie Meyer, RPL, Halcyon Frank, ENP, APTD, and Janelle Williams, ENP where we wrap up the discussion talking in detail about how the spectrum of training - from new TC, continued training, QA/QI, and feedback - has a huge impact on the culture of the Comm Center. We almost couldn't get Halcyon to stop talking! (in the best way possible - she knows how much we absolutely love her)

We're baaaack!! This is part one of a conversation on culture in the comm center. Joining us are Jeremie Meyer, RPL, Halcyon Frank, ENP, APTD, and Janelle Williams, ENP in a conversation about culture in the comm center. From the staffing crisis to morale to burnout and mental health, we're covering all the bases. Leave your thoughts in the comments and help us grow by sharing on your socials. Thank you for all you do!

Brendhan, Janelle and Kalee talk with Shannon Price and Amy Patin from Sugarland PD in Texas about why their center is so amazing and how they got it there.

Norm, Janelle and Kalee read more funny and weird police blotters and Google reviews from the internet

Norm, Brendhan and Janelle talk to Tracy Ertl, founder and trainer with Hero Light Training LLC, about how to plan for and execute retirement from 911 successfully. Every aspect from finances to physical health is a consideration that should be looked at!

Cards and packages for the dispatchers handling the Uvalde, Texas incident can be sent to: Uvalde Police Department 964 W Main St, Uvalde TX 78801

Norm, Charisce and Kalee talk with Madelyn, a member of her agency's tactical dispatch team, about what a badass she is and how awesome her role with SWAT is!

Brendhan, Janelle and Kalee talk about different ways they practice self care to manage the stress of their dispatching jobs

Brendhan, Norm, Kalee and Charisce talk about popular and unpopular opinions in the dispatch world. Should cell phones be allowed at the console? Should dispatchers be allowed to use marijuana recreationally?

Norm, Janelle and Kalee talk about all the things that pissed them off at work in 2021 in an attempt to let them go forever and move forward into 2022 grievance-free!

Brendhan, Norm and Kalee talk to Manny Apostol who heads community engagement for the King County Sheriff's Office in Washington state.

Brendhan and Norm talk with Sgt. Stefan Bjes about how dispatchers and other first responders can be better equipped to handle incidents involving people with autism. This episode was recorded live on the Humanizing the Headset Facebook group and is available to watch there.

Brendhan, Norm and Kalee talk to Brian Tegtmeyer, president of Illinois TERT, about what TERT is and how the organization helps 911 centers in times of crisis across the country.

Norm, Brendhan and Kalee talk to author and retired police sergeant Donna Brown about her book series, "Behind and Beyond the Badge," as well as perspectives on being a female in law enforcement and the current struggles facing the law enforcement community today. Donna's books can be found on Amazon in digital, audiobook, and hard copy formats!

Norm, Brendhan and Kalee talk with Dr. Joe Serio, author, public speaker, and most interesting man in the world. Also joined by Tracie, recipient of a scholarship to attend one of Dr. Joe's training camps in Texas! You can reach out to Joe on Facebook or at 360dispatcher.com, and check out his new book "Vodka, Hookers, and the Russian Mafia: My Life in Moscow," available now in e-book, hardcover being released August 1st, 2021