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Inclusion is more than friendliness; it's built on psychological safety and a culture of open, honest feedback. Mark Lomas, Head of Culture, Talent & Communities at Lloyd's, shares how true inclusion empowers people to perform at their best and feel valued — even in times of conflict.

Otto Benz, Customer Technology and Payments Director at Nationwide Building Society, shares how the organisation has modernised its payments infrastructure through dual‑cloud technology, strengthened resilience in the face of outages, met evolving regulatory demands, and adapted to society's changing relationship with cash.

Retail mogul Roger Burnley sits down with Bella Thornely to discuss steering digital transformation, tackling the challenges brought on by COVID-19, and exploring how a strong customer focus and AI are shaping the future of retail.

Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer. 

Can AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.

Mark Farbrace interviews Maëlle Gasc, Co-Founder and Deputy CEO of Noli. They explore how Noli uses AI to tackle the challenge of overwhelming choice and conflicting advice, revolutionising the way consumers shop for beauty products.

Joe Garner, former CEO of Nationwide Building Society, HSBC UK and Openreach, joins Emma to share how sport, sleep, and self-awareness fuel leadership - offering practical tips for staying balanced, focused, and above all, human at the top.

How can we level the playing field for all jobseekers? Microsoft's Charles Eales and CEO of Movement to Work, Sareena Bains, discuss the untapped potential of AI for young people not in employment, education or training (NEET).

Making homeownership a reality for more people is Leeds Building Society's founding mission. Joining host Emma Kendrew, Rob Howse explores how they are transforming the digital core of their banking system to deliver against that purpose.

Vodafone is using AI and digital innovation to meet the evolving expectations of their customers. Join Alex Pott and Mark Farbrace who discuss accessibility, conversational commerce, bot-to-bot comms, gen AI, agentic AI and more. 

Go back to the future with host Emma Kendrew and EDF's Rich Hughes. Hear how technology enabled EDF's traditional approach to customer service, laying the foundations for their energy transition.

Closing the gender gap starts with inspiration. Dr Claire Thorne, co-CEO of Tech She Can, joins Emma Kendrew to share how the charity is transforming the tech landscape – building aspirations in half a million children globally.

Accenture's Simon Cooper joins our host Emma Kendrew to unpack Accenture's 2025 Technology Vision. Together, they explore how AI introduces a new dimension to the trust equation, while swiftly transforming our lives from brand interactions to robotic collaborations. 

Join Accenture's Katie Burke and Coach, NED, Trustee and Advisor Mark Evans, as they introduce our 2025 Life Trends, a fascinating window into people's behaviours and attitudes to the world around them. As industry leaders and parents, they explore the contradictions between these trends and how to walk the tightrope between the promise and peril of technology. How can the c-suite shape strategy that balances the faster adoption of technology versus people's desire to protect their children and reconnect with the non-digital world?

Join Accenture's Huda As'ad as she discusses her transformative journey in the UK's infrastructure sector. From her beginnings as a site-based engineer to leading digital innovations at Accenture, Huda shares insights on the challenges and triumphs of major projects like the London Olympics and Crossrail. The episode delves into the critical role of digital technology in revolutionising construction, enhancing productivity, and promoting sustainability within the construction industry.