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https://www.boompay.app/ - Why do most property managers require exactly 3x rent in income? Because nobody has actually tested it. In this episode, I'm joined by Rob Whiting, Co-Founder & CEO of Boom, to dig into the state of tenant screening. 00:00 - Intro01:57 - Credit scores and their validity to tenant screening10:20 - The Boom product environment15:34 - The lack of data in tenant screening21:39 - The state of tenant fraud28:25 - Income verification30:21 - The Boom elevator pitch37:05 - Leasing, showing & listing42:56 - Syndicating listings with Zillow49:06 - Why Boom isn’t on Appfolio53:45 - Scoring on Peter’s API Report card55:43 - Getting in touch with Rob We talk about whether credit scores still deserve a seat at the table, why "push button" screening is giving way to full decisioning platforms, and how fraud has expanded well beyond fake pay stubs (including a new Florida law). Rob explains how Boom verifies gig and self-employed income and how fast applications actually get decisioned. We also get into Boom's new leasing CRM, Zillow's growing leverage over the industry, why Boom isn't in the AppFolio marketplace, and how Boom scored on my API report card. Connect with Rob Boom __ Programming note: This is a sponsored podcast special with Boom. I accepted support to take a deeper look at their platform, but the conversation, opinions, and questions are my own. __ Resources for Property Managers & Real Estate Entrepreneurs: - Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/ - Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe - RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/ __ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Chew on this: Property managers estimated 36% of their clients would switch to self-management if AI made it easier. Owners said 79% would ditch their PM if AI made it easier. Tracy Streich previewed those stats as part of the new AppFolio/NARPM research. Tracy owns Renters Place in Tulsa, serves as NARPM's treasurer, and is president-elect for 2027, so we spent most of the hour on what's changing inside NARPM. 01:09 - Welcoming Tracy back to the show02:37 - The state of NARPM07:18 - NARPM National’s venue next year08:02 - Working with MCI10:43 - NARPM’s financial status14:04 - Is NARPM a non-profit?14:49 - Season 7 Presenting Partner - AppFolio16:00 - What should NARPM do with all this cash?20:50 - Overturning laws and case laws29:07 - Tracy on his management company35:26 - Sponsor - Haven AI36:54 - AI40:26 - Tracy’s plans as the incoming NARPM President45:26 - What should NARPM do to grow?53:31 - NARPM’s Political Advocacy Work01:01:35 - Closing thoughts We get into the move from OMG to MCI after roughly 20 years, the Executive Director search (I'm on the task force), a Home Depot program that paid NARPM just under $300K last quarter, and what NARPM's lobbying actually costs. Then I get on my soapbox. NARPM has millions in the bank, and I think some of it should fund legal fights against unconstitutional local landlord laws. Tracy's reply: send the board a proposal. Connect with Tracy Renters Place NARPM ____ Resources for Property Managers & Real Estate Entrepreneurs: - Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/ - Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe - RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/ __ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

How do you grow to 700 doors in two years with zero marketing spend and no BDM? Doug Moe, owner of Touchstone Property Management in Portland, did exactly that, and the real cost, he says, wasn't marketing. It was his own time. 00:00 - Intro​​01:00 - Doug’s Growth story08:11 - The Sales and Onboarding Process12:16 - Declining doors14:00 - Sponsor - Haven AIhttps://www.usehaven.ai/peter-lohmann15:30 - Sharing Talking Points with Crane members17:22 - Rent expectations21:50 - Getting to 700 doors in 2 years31:11 - Sponsor - Enterprise Bank & Trusthttps://www.enterprisebank.com/business/property-management32:36 - Fixing bottlenecks38:22 - Churn42:34 - Doug’s tech stack48:26 - Prospect meetings53:46 - Doug’s AI use55:57 - Commercial management59:49 - Doug’s experience with Crane01:03:10 - Get in touch with Doug We dig into his onboarding call (sometimes 2.5 hours) that happens before the PMA is even signed, a screening process that's led him to turn away 50 to 100 doors' worth of owners who weren't a fit. We also cover his commercial management approach, why he still uses old-school lockboxes after a decade of remote showings, and how he's using Claude with a shared team workspace for SOPs, scorecards, and CAM reconciliations. Doug also explains why a waiting list cost him more clients than it won him, and what a Crane mastermind changed for him outside the business. Doug on LinkedIn: https://www.linkedin.com/in/doug-moe-7a556542/ Touchstone Property Management: https://touchstonepdx.com/ Resources for Property Managers & Real Estate Entrepreneurs:- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

What happens when a software company decides to make less money from its own customers? Dave Borden, CEO of RentVine, joins me to unpack how a decade-old bet on an open API is paying off in the AI era. 00:00 - Intro01:36 - Rentvine's growth and door count03:41 - Why Rentvine's API matters for AI08:11 - New AI agents and maintenance automation09:39 - MCP beta and security concerns12:16 - Pricing strategy for AI features13:49 - Revenue philosophy and transactional income17:45 - Communication tools and unified inbox22:42 - Accounting automation and AI agents26:48 - Strategic acquisitions and growth tools28:57 - Marketing channels driving Rentvine's growth34:42 - Scaling customer service at high growth38:08 - Key metrics and forecasting40:32 - Banking relationships and AI disruption45:39 - TurboTenant and the self-managing landlord marketRentVine was also a title sponsor of this year's PM Trends Report, and the timing tracks: the data shows 74% of landlords are now comfortable with AI handling day-to-day PM tasks - exactly the bet RentVine made on open access years before anyone else did. Download the PM Trends Report: https://pmtrends.com/ We get into RentVine's new maintenance agents, why their MCP is still in beta, and Dave's philosophy on charging for AI features versus building revenue through transactional products instead of raising subscription prices. We also cover the accounting agents on RentVine's roadmap, how PMW is driving outsized unit growth for their customers, and what TurboTenant's move into the self-managing landlord market means for the rest of us. Learn more and connect with Dave here: Dave on LinkedInRentvine__ Resources for Property Managers & Real Estate Entrepreneurs: - Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/ - Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe - RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/ __ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

What happens when a tenant runs their lawsuit through ChatGPT? Adam Willis, CEO of Nestwell Property Management, is finding out. His team is now fielding a wave of AI-generated small claims filings and fair housing complaints, with tenants representing themselves in court. 02:40 - Using Self Help Portals11:05 - Shared inbox & Ticketing14:41 - Sponsor - Enterprise Bank & Trust16:05 - Adam’s in-house Real Estate Brokerage22:42 - Maintenance28:19 - Fractional Executives32:30 - Finding talent34:05 - Sponsor - Haven AI35:34 - Creative compensation Plans47:38 - AI empowered tenants56:19 - What Peter is working on right now59:07 - Where are owner/operators susceptible to disruption?01:04:42 - Big Win opportunities Adam's back for a rare repeat episode. We cover his shift from static self-help portals to a unified, Delta-style communication experience, why Nestwell runs its own real estate brokerage under one brand, and how a resurrected in-house GC company now handles turns in-house. We also get into fractional executives, a comp plan he's since walked back, and where he thinks property management is most exposed to AI-driven disruption. If you're rethinking your comms stack, your comp plan, or curious how another operator is handling AI on both sides of the business, this one's worth a watch. Learn more and connect with Adam here: Adam on LinkedIn Nestwell PM __ Resources for Property Managers & Real Estate Entrepreneurs: - Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/ - Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe - RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/ __ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

BREAKING: Around the time this episode goes live, TurboTenant announced its acquisition of TenantCloud, one of the direct competitors mentioned in this episode. TenantCloud CEO Mark DeHaan called it building "the platform that will help define the next generation of property management." Read more here. TurboTenant has over a million landlords on its platform, and property managers barely register on their radar. Why? Because they went all-in on the self-managing landlord instead of trying to serve everyone. I sat down with CEO Seamus Nally to find out how they got here. 02:54 - Getting a million landlords on TurboTenant09:39 - Handling Zillow13:14 - The source of tension stemming from control between owners and PMs15:59 - Sponsor - Haven AI17:28 - How TurboTenant makes money23:49 - Competitors25:56 - The Autopilot product32:00 - Leaving money on the table33:21 - Sponsor - Enterprise Bank & Trust34:46 - The cost of Autopilot as a service36:47 - Acquiring a competitor42:57 - Navigating the boots-on-the-ground services44:36 - TurboTenant’s financial structure and growth goals52:40 - APIs and MCPs57:09 - Follow along with Seamus We get into why TurboTenant's core product stays free, how they actually make money, and why 40% of new signups are still undecided about hiring a property manager — some with a signed lease already in hand. Seamus also breaks down Autopilot, their new managed-services product that puts them in a lane a lot like ours. Learn more and connect with Seamus here: Seamus on LinkedIn TurboTenant ____ Resources for Property Managers & Real Estate Entrepreneurs • Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/ • Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe • RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

How do you go five years without losing a single client to dissatisfaction? Stephen Glover, owner of Peak Property Management in Richmond, VA (about 1,300 doors), joins me to unpack how he built that reputation and why he fired a 150-unit client on purpose this year. We discuss: (00:01:43) - Stephen’s experience with owner churn (00:05:58) - Building a local reputation (00:10:23) - The influence of fitness on business success (00:17:58) - Sponsor - AppFolio FutureConference (00:19:08) - Dealing with things beyond your control (00:26:56) - Challenges, milestones and successes (00:33:57) - Thoughts on conferences as a method of growth (00:35:42) - Sponsor - Enterprise Bank & Trust (00:37:07) - The value of masterminds (00:41:49) - Finding a great #2 (00:43:37) - Promoting from within vs. hiring (00:44:39) - How Stephen is using AI (00:47:51) - Medical office PM (00:50:23) - Parting ways with a massive client (00:58:21) - How to follow Stephen online Stephen survived a serious motorcycle accident and spent years training with a Navy SEAL community, which shaped how he leads: extreme ownership, even when his team did nothing wrong. We cover why he turned down 4,000+ units to find the right clients, how his VP of Operations took three years to develop from within, and why he's unwinding a medical-office PM experiment. We also get into the real tradeoff of letting go of control, and why passive investors beat hands-on ones as long-term clients. __ Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠  Learn more and connect with Stephen here:  Stephen on LinkedIn The Virginia Investor Podcast: Apple PodcastsYouTubeSpotify Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Subscribe for free weekly Property Management News & updates: https://peter.beehiiv.com/ KKR just made a major change to how it manages its single-family rental portfolio. Here's what happened: KKR is ending its asset management relationship with Avenue One and bringing oversight in-house through its subsidiary, My Community Homes (MCH)~10,000 SFR doors are affected across four property managers: Mynd (4,000), Evernest (3,500), North Point (1,500), and Pure Home River (1,000)MCH is keeping Mynd on, but cutting Evernest, North Point, and Pure Home River loose — most of the work is shifting to Darwin Homes insteadThe move follows new legislation restricting large investors from buying SFRs, plus a broader trend of institutional owners pulling property management in-house (Blackstone did the same earlier this year)North Point expects to lose ~30% of its door count; Evernest and Pure Home River are looking at roughly 15% and 3% hits, respectively Lesson: don't tether too much of your business to one or two institutional clients. ___ Resources for Property Managers & Real Estate Entrepreneurs: Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/ __ Disclaimer: The content of this news video is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Should property managers run everything on one all-in-one PMS, or stack best-in-class point solutions around it? Steven Rea, Chief Innovation Officer at NorthPoint Asset Management (5,000+ doors), just ripped a popular maintenance platform out and rebuilt everything inside AppFolio. 00:00 - Intro02:48 - Steven’s background and career06:13 - Migrating maintenance into Appfolio16:09 - Sponsor - Enterprise Bank & Trust17:34 - Software costs20:20 - Maintenance coordination time savings28:47 - Increasing efficiency of maintenance techs32:57 - Sponsor - Haven AI34:26 - Billing Maintenance practices45:50 - Leasing is not about speed01:01:10 - Getting in touch with StevenWe debate the real tradeoffs: training complexity vs. feature depth, data fragmentation vs. simplicity, and whether a few dollars per door for a point solution is actually expensive. Then a real disagreement: does an owner paying a modest fee deserve institutional-grade pricing on repairs? Steven argues transparency and trust matter even on small savings. Peter argues owners aren't entitled to below-market pricing just because they hired a PM. What do you think? We also get into incentive alignment: NOI-based fees, leasing fees vs. retention fees, and why client selection might matter more than any formula. Learn more and connect with Steven here: Steven on LinkedInNortpoint Asset Management Resources for Property Managers & Real Estate Entrepreneurs Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Register for RentEngine’s Q2 2026 Leasing Data & Trends Report Webinar What's a renter lead actually worth? Alex Stringfellow (CEO and co-founder of RentEngine) puts it at $24–90, and most scattered-site operators still treat them as "free." Alex originally built RentEngine to lease up their own Miami PM company faster, then sold the company to go all-in on the software. 00:00 - Intro01:25 - Alexander’s background and career04:06 - Selling the PM company07:49 - Competing against PE-backed competition13:45 - Launching RentEngine without AI14:52 - Sponsor - AppFolio (FuturesConference)16:17 - Renter Leads21:44 - What E-commerce has done right and how it applies to PM23:35 - Pay-per-lease25:10 - Listing partners30:22 - Sponsor - Enterprise Bank & Trust31:47 - We’re paying twice for leads33:03 - Bypassing Zillow36:31 - Launching an Applications Product42:55 - Pricing products44:58 - RentEngine’s AI product49:21 - RentEngine’s feature release cadence53:15 - Upcoming RentEngine releases! We get into why text (not showing scheduling) is the real heart of leasing, the seven-minute window you get when someone's scrolling Zillow, and why you're basically paying twice for leads that Zillow buys straight off Google. We also cover his flat $45-per-listing pricing, building a renter-lead database that could add value when you sell, and how a bootstrapped team ships new features every single week. If you've ever felt boxed in by the listing platforms, you’ll learn a lot here. Demo RentEngine Alexander on LinkedIn

Get the full PM Trends 2026 Report free at https://pmtrends.com/ (no email gate). Are you leaving money on the table with your current owner clients? Probably. And are you investing enough in AI discoverability? Probably not. Jordan Muela is back, this time to talk about the 2026 PM Trends Report - based on data from a Harris Poll survey of 500+ landlords covering everything from why they hire (and fire) property managers to what services they'd actually pay extra for. We discuss: (00:01:06) - Welcoming Jordan back to the show(00:02:12) - The PM Trends report(00:07:18) - How owners can upsell(00:15:20) - Sponsor - Haven AI(00:16:49) - The Boomer shift of ownership to Millennials and Gen X(00:23:32) - Response time expectations(00:31:59) - Stress reduction in marketing(00:33:46) - Sponsor - Enterprise Bank & Trust(00:35:10) - Cash flow as the primary reason to hire a PM(00:39:24) - Discounted monthly rents in exchange for on-time payments(00:46:40) - Sacrificing cash flow for a better renting experience for tenants(00:51:00) - Educating owners and landlords(00:55:20) - Finding a PM in the age of AI(01:01:46) - Takeaways from running the PM Trends reportWe dig into the owner benefit package opportunity: seven services (asset management, tenant damage protection, instant rent payments, lost rent protection, and more) that 41–51% of owners said they'd pay above their base management fee to get. The software constraints are real, the billing paradigm is frustrating, but the demand is clearly there. We also get into the generational shift happening right now (millennials are 44 percentage points more likely to use professional PM than boomers), what landlords actually expect in terms of response time (spoiler: within 30 minutes, most channels), and how to position PM around stress reduction and cash flow - the two factors that drive hiring decisions by a 2-to-1 margin over time and risk. Plus: 75% of owners plan to use ChatGPT or similar tools to find their next property manager. Jordan makes the case for what you actually do about that. --Resources for Property Managers & Real Estate Entrepreneurs• Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/• Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe• RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

What if the premiums you're paying your insurance company could partially come back to you? That's the premise behind captive insurance, and it's been standard practice in large multifamily for years. SFR is just now catching up. In this episode, I'm joined by Nicolas Lares, founder of Insur3Tech, a brokerage that places property managers and rental owners into captive insurance structures (essentially co-owned insurance companies where policyholders share in the underwriting profit). We discuss: (00:02:27) - Nicolas's background in insurance(00:05:18) - Building an insurance company from scratch(00:07:05) - Why carriers left despite profitability(00:13:24) - The origin story of insurance(00:20:19) - Sponsor - Enterprise Bank & Trust(00:15:55) - Are insurance companies unfair?(00:21:43) - What is a captive insurance program(00:25:31) - How captives work for property managers(00:31:34) - Identifying good operators through data(00:34:59) - Administering captive programs(00:37:45) - Sponsor - Haven AI(00:39:14) - Handling disputed claims(00:44:22) - What happens in catastrophic events(00:46:22) - Captives for scattered site managers(00:49:33) - Renters insurance captive profitability(00:53:36) - What people should be asking when shopping captives(00:58:55) - How captives get started and funded(01:02:46) - How InsurTech fits into the market(01:05:34) - ClosingFair warning: I push back on some of the framing. Insurance companies aren't a scam. They run real businesses with real costs. But there may be a better structure for the right operator. Learn more about Insur3Tech Nicolas on LinkedIn ___ Resources for Property Managers & Real Estate Entrepreneurs • Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/ • Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe • RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/ __ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

75–100 doors is where most PM companies hit the wall. And the reason is almost always the same: the owner won't hire fast enough. In this episode, I'm joined by Nate Tew, CEO and co-founder of Keyrenter Property Management. They’ve got 94 locations and about 14k (yes, thats fourteen THOUSAND) doors under management. We dig into PM franchise models, Nate’s Model 300 framework, and why he's deliberately keeping growth slower than it could be (Keyrenter would be 2-3x its current size if they accepted every applicant). We discuss: (00:01:40) - Nate’s background and career(00:07:07) - Taking a Franchisor approach(00:16:29) - Sponsor - DoorLoop(00:18:05) - Unit Economics(00:21:41) - Painful Decisions and turning away potential Franchisees(00:25:31) - Early signs of the success of a Franchisee(00:28:30) - Intellectual Property(00:39:18) - Sponsor - Enterprise Bank & Trust(00:40:42) - Breaking out of the discomfort in hiring and training(00:49:05) - What the most profitable franchisees are doing differently(00:52:05) - Leadership philosophies and plateau points(00:58:07) - Contrarian Thinking in PMNate breaks down the unit economics behind 23% same-store revenue growth, what separates his most profitable franchisees, and the early signs that tell him a new franchise owner is going to win. We also get into a contrarian take I mostly agree with: most "bad owner" stories aren't really about the owners. If you're scaling a PM company (or thinking about the franchise path) this one's well worth your time. __ Resources for Property Managers & Real Estate Entrepreneurs Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/ Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Dropping a bonus episode in your feed today for fun. I was in Chicago a few weeks back and sat down with Mark Ainley on the Straight Up Chicago Investor Podcast. I'm actually the first PM industry guest he's had on his show. A few of the topics we hit: (1:09) How PLM came together, and why caring about your audience matters more than a marketing background(3:45) What actually makes a community work (and why it can't be about you)(6:23) The story behind meeting Wolfgang and how Crane went from idea to launch in six months(12:53) What property managers are getting wrong about AI — applying the theory of constraints(16:29) How I structure my week and calendar to actually work on the hard stuff(21:19) The AI disruption nobody in our industry is talking about loudly enough(24:14) Why rapport with owners is going to matter more, not less, in an AI world(27:31) Why I love being a customer of vendors I want to see win(29:22) Why I'm not taking the full month of June off this year — and what that says about the work(34:31) Why I keep going live (even when only 5–10 people are watching)(40:27) How Lazy Leverage came together with John, and what I've learned from doing zero-prep content(48:23) Why newsletters are still the highest-leverage media channel you can buildWe covered a lot of ground: how PLM came together, the conversation our industry isn't having loudly enough about AI, why I'm not taking the full month of June off this year (a first in five years), and plenty in between. Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Should you, the owner, be the one going deep on AI and vibe coding? Or is that a trap that pulls you right back into the work you spent years trying to delegate? In this episode, I'm joined by Sam Eddinger, owner of Ironclad Property Management in Connecticut and a former nuclear engineer. Sam built hundreds of LeadSimple processes himself, then realized he'd become the bottleneck. Now he's wrestling with the same temptation all over again, this time with AI. (00:00:00) - Intro(00:01:08) - Introducing Sam(00:05:12) - The AI journey as a PM owner(00:09:33) - Vibe coding as a solve for constraints(00:14:10) - The AI impact on great employees(00:17:36) - Don’t be just a consumer(00:19:51) - Sponsor - Appfolio(00:21:19) - Closing thoughts on AI(00:23:04) - Ironclad’s org structure(00:38:25) - Sponsor - Haven AI(00:39:55) - Process focus(00:58:44) - Sam’s 3rd party investing(00:02:06) - Getting in touch with SamWe get into Ironclad's "single-person departmental" pod structure (5 people, 300–400 units, one client success manager per pod), why he switched from annual to monthly performance reviews, how he runs a nearly fully remote team, and what he's doing differently in a Connecticut market that had zero rent growth from 2002 to 2017. If you're an owner-operator under 1,000 doors trying to figure out where to spend your attention, this one's for you. Learn more and connect with Sam here: Sam on LinkedInIronclad Property Management Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.