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What does it actually feel like to sell your property management company? Not the theory - the real thing. The texts, the negotiations, the meltdowns, the wire hitting your account. In this episode, I sit down with Bri Leichliter, who built a 220-door PM company in Cincinnati from scratch, ran it for four years, and sold it last October. We discuss: (00:00:00) - Intro(00:02:18) - Bri’s business leading up to the sale(00:04:31) - Bri on building the business up(00:07:17) - How Bri ran the sale process(00:13:04) - Sponsor - DoorLoop(00:14:41) - Deal terms, structure, and financing(00:26:49) - Portfolio churn post-sale(00:31:18) - Sponsor - Appgentic.ai(00:33:05) - The mindset behind deciding to sell the business(00:42:15) - Feelings immediately post-close(00:45:13) - What Bri would have done differently(00:56:43) - Reflections on the sale process(00:58:48) - What’s next for Bri(01:02:12) - How to get in touch with BriWe get into all of it: how she ran a scrappy, no-broker sale process (starting with a Labor Day weekend text to three potential buyers), how she structured the deal as an installment sale with a true-up instead of a clawback, and the tax strategy behind timing payments across calendar years. We also talk about the part nobody prepares you for: the emotional weight of handing over relationships you built one by one, watching your systems get replaced, and navigating the transition when the buyer's tech stack is completely different from yours. Bri is refreshingly honest about what went well, what she'd do differently, and why her boyfriend told her he'd be happy if she sold for zero. Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠Learn more and connect with Bri here:  Website Facebook

What happens when a multifamily CEO with 18,000 doors under his belt jumps into single-family… and says SFR is the bigger opportunity?! Dan French nearly went bankrupt during the Great Financial Crisis, slept in vacant units, ruined his credit for a decade, and used every lesson to eventually scale a multifamily platform from 2,500 to 18,000 doors. Now he's CEO of Northpoint, one of the largest SFR management companies in the country, and he's building something fundamentally different: separate divisions for scattered-site SFR, BTR, and small multifamily - all running on a shared platform. We discuss: (00:00:00) - Intro(00:01:45) - Dan’s background and career(00:08:39) - Northpoint(00:14:54) - Sponsor - Enterprise Bank & Trust(00:16:18) - SFR following in the footsteps of multifamily(00:26:07) - The difference between BTR and SFR(00:30:47) - The division of labor in PM(00:34:28) - Sponsor - Haven AI(00:35:57) - How a PM would implement a BTR community(00:40:51) - Northpoint and their acquisition strategy(00:45:43) - Separating unit churn from revenue churn(00:50:27) - The melting iceberg problem(00:58:19) - Dan’s experience with Crane(01:00:44) - The competitiveness of MF property management(01:04:26) - The lack of ‘scaffolding’ in SFR(01:10:15) - Getting in touch with DanWe get into the "melting iceberg" problem that's killing PM roll-ups (and why most buyers underestimate churn), how to build a trust layer with owners that actually reduces churn, why he thinks tech is not a moat (and what is), and why the Innovator's Dilemma means SFR operators are better positioned to move upmarket than multifamily firms are to come down. Dan also shares his take on NRR vs. logo churn, the talent scaffolding gap between MF and SFR, and why North Point is keeping acquired brands intact instead of rebranding day one. Learn more and connect with Dan here: NorthpointLinkedinResources for Property Managers & Real Estate Entrepreneurs Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/___ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

🔗 Register for Crane's Access Granted launch (April 2) This week on Peter Lohmann's Podcast:  What if your property management company had its own AI agents?... Ones you built yourself, running on your own server? Crane co-founder Wolfgang Croskey built two custom AI agents (Bruce and Sophia) that triage emails, delegate tasks via Slack, and pull AppFolio data, all on his own server.  Chapters: (00:00:00) - Intro(00:03:09) - Meet Sophia and Bruce(00:04:23) - OpenClaw workflow wins(00:06:03) - Building agents on VPS(00:12:36) - Texting and voice assistants(00:18:03) - Crane HQ origin story(00:24:32) - Data providers and costs(00:29:00) - AI policy email alerts(00:31:33) - Crane launch details(00:36:53) - RL’s hybrid pod structure(00:43:31) - Early results and tradeoffs(00:50:09) - Phone and email setup(00:53:03) - Tech gaps and next steps(00:56:21) - Wrap up and outroWe get into the security scare that changed his approach, why messaging through your normal channels matters more than the AI itself, and what it takes to actually set this up. We also reveal a new Crane member benefit: an AI-powered local policy tracker that monitors city council, school board, and county meetings across your service area — down to cities with 2,000+ people. Then I break down something I haven't shared publicly: RL Property Management's shift from departmental to a pod hybrid model at 750 doors - the owner churn that drove it, how we structured one-person pods with centralized ops, and early results including two saves from churning clients this week. If you're thinking about AI agents, org design, or giving owners the relationship they actually want, this one covers it. 🔗 Wolfgang Croskey on LinkedIn Resources for Property Managers & Real Estate Entrepreneurs • Crane – Private PM Owner Community → Join a private network of property management owners and operators • Free TWICE Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox • RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio __ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

AI, fraud, and tech bloat are quietly reshaping property management… most operators just haven’t connected the dots yet. In this episode, I sit down with Dom Beveridge (20for20) to break down what’s actually happening inside large multifamily portfolios - and what it means for single-family operators. We discuss: (00:00:00) - Intro(00:02:23) - The 20for20 annual report explained(00:04:44) - Deep vs wide research(00:05:51) - Multifamily vs scattered-site differences(00:07:47) - Maintenance operations deep dive(00:15:52) - Sponsor - DoorLoop(00:17:28) - Cross-learning between SFR and multifamily(00:34:14) - Sponsor: Enterprise Bank & Trust(00:35:38) - Tech consolidation(00:42:00) - AI impact on property tech(00:43:54) - AI-first vs AI-enabled software(00:48:53) - PMS vendors heading toward irrelevance(00:53:04) - Data as the ultimate moat(00:56:23) - Accessing the report and speaking engagements(00:57:22) - Closing remarks We get into why fraud isn’t really about “bad actors," it’s a bad debt problem hiding in plain sight. And why a lot of screening processes (yes, even yours) are more guesswork than science. We also unpack how tech stacks ballooned to 30–40+ tools, why that’s creating operational drag, and what companies are doing to fix it. Then there’s AI. We talk about the shift from “AI-enabled” to truly AI-first software, and why that distinction is about to matter a lot more than people think. Along the way, we compare multifamily vs SFR (especially in maintenance and leasing) and where each model is ahead (and behind). Learn more and connect with Dom here: Download the new edition of the 20for20 Annual SurveyLinkedInWebsite__ Resources for Property Managers & Real Estate Entrepreneurs Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/__ Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

What does it take to build a national property management franchise? In this episode, I sit down with Steve Hart, CEO and co-founder of PMI, a franchise network with nearly 500 locations and 35,000+ doors under management. We unpack how PMI grew from a startup during the 2008 financial crisis into one of the largest property management platforms in the country. We discuss: (00:00:00) - Intro(00:01:25) - Meet Steve Hart(00:05:09) - Building a franchise platform(00:07:22) - Five pillars explained(00:13:21) - HOA margins and revenue(00:16:00) - Sponsor - appgentic.ai(00:17:48) - Who should franchise(00:24:20) - Brokerage as bridge(00:29:21) - Multi-location franchise growth(00:30:08) - Acquisition engine explained(00:35:11) - Aligned incentives model(00:37:13) - Sponsor - Rentvine(00:38:19) - Breaking the 100 door plateau(00:41:31) - Stop competing on price(00:43:53) - Guarantees that build trust(00:46:21) - Churn trends and fixes(00:52:36) - Saying no to PE offers(00:55:47) - Consolidation and multi-unit owners(00:58:53) - Protecting the brand(01:01:13) - Final wrap and where to followSteve explains PMI’s five-pillar model (residential, multifamily, HOA, commercial, and short-term rentals), why HOA management is growing 60% year over year, and how their franchise partners are acquiring millions of dollars in PM portfolios annually. We also dig into some practical operator questions: Why so many PM companies stall around 100 doorsWhen to stop competing on priceHow acquisitions are changing the industryAnd why Steve has repeatedly said "NO" to private equityIf you’re thinking about scaling, franchising, or buying doors, this one’s worth a listen. Learn more and connect with Steve here: PMISteve on LinkedInLearn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠

Here’s a quick recap of what happened in property management last week. 00:00:15 — White House Clarifies Proposed Investor BanWe finally have more details on the White House’s proposed restriction on large investors buying single-family homes. The threshold is 100+ homes. Existing owners would not be required to sell. Build-to-rent communities are excluded. So are investors who “heavily renovate” homes before renting them out. This proposal now heads to Congress. We’ll keep an eye on it. 00:01:39 — HUD Proposes Section 8 Eligibility ChangesHUD issued a proposed rule that would significantly revise Section 8 requirements. The overall practical impact is likely tighter eligibility, especially for mixed-status households. If you operate in markets with heavy voucher concentration, this is something to watch closely. It could materially affect demand. 00:02:39 — NARPM Broker/Owner Conference DetailsThe National Association of Residential Property Managers released more details about its Broker/Owner Conference. It’s happening April 27–30 in New Orleans. Registration opens at 4:00 p.m. Monday. The main conference kicks off Tuesday. There’s a party Tuesday night inside the Caesars Superdome. If you’re coming in for a short window, plan around that. The event wraps Thursday afternoon with a closing keynote that hasn’t been announced yet, but I’m told it’ll be worth staying for. That’s your property management news for the week of March 1, 2026.

Here’s a quick recap of what happened in property management last week (with Danny Piñeyro). Links and resources to each story are included below… 00:00:19 — Zillow vs. Compass Portal Fight Compass tried limiting listing distribution through “private exclusives,” Zillow pushed back with a broad-sharing rule, and a federal judge denied Compass’s request to block it. Bigger picture: this is a fight over who controls inventory — and control of inventory means leverage. 00:01:38 — Miami Condo Kickback Scheme A Miami condo manager is accused of approving payments to an unlicensed contractor and receiving roughly $95,000 in kickbacks. This is almost always a controls issue — too much authority, not enough oversight. 00:02:55 — Rentals Now Searchable Inside ChatGPT Zumper launched rental search directly inside ChatGPT, and renter use of AI search tools has more than doubled year over year. If attention shifts to AI interfaces, lead generation — and platform power — may shift with it. That’s all the news I have for you this week. Have a good one. 📩 My Newsletter: https://www.peterlohmann.com/newsletter🎙️ My Podcast: https://www.peterlohmann.com/podcast Crane: Joincrane.co

What if you could manage 360+ units with no W2 employees?? That’s exactly what Matt Luke is doing in Sioux Falls. In this episode, we break down his lean, AI-powered property management model - from AI leasing agent “Serena” to AI maintenance coordinator “Max,” automated workflows in AppFolio and LeadSimple, and a vendor-first partnership strategy that keeps his margins high. 00:00 - Intro02:19 - Matt’s backstory04:42 - “No employees” explained06:35 - Pre-leasing playbook09:35 - The lean tech stack (including Haven.ai - https://www.usehaven.ai/)13:23 - AI leasing agent ‘Serena’15:36 - AI maintenance agent ‘Max’18:00 - Sponsor - Crane23:08 - Owner comms automation26:29 - Accounting without a bookkeeper28:53 - Application screening workflow30:43 - Process philosophy34:02 - AI tools that fell short38:09 - Margins & unit economics40:38 - Delinquency & evictions45:53 - The vendor partnership model50:46 - Touchless move-in52:58 - Inspections at scale55:05 - From property manager to wealth advisor01:03:06 - Pricing, adoption & upsell ideas01:05:42 - Wrap-upWe dig into how he pre-leases units 90 days out, runs daily bank recs without a bookkeeper, automates owner communication, and keeps friction out of the system (his word, not mine).But here’s the part that really stood out: Matt doesn’t just do property management. He positions himself as a wealth advisor, moving owners from day-to-day oversight into true asset management. Learn more and connect with Matt here:  Luke PropertiesLuke Properties on LinkedInLearn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠

Here’s a quick recap of what happened in property management last week. Links and resources to each story are included below…00:00:20 — Housing for the 21st Century Act Passes (No Investor Ban Included) - House Republicans and Democrats just passed the Housing for the 21st Century Act. It’s largely a “build more housing, faster” package — clearing federal review delays, reducing regulatory bottlenecks, and making it easier to develop missing middle and small multifamily housing. It also includes faster voucher lease-ups and some manufactured housing provisions. https://nypost.com/2026/02/11/real-estate/congress-advances-housing-bill-without-trumps-proposal-to-ban-investors/(One important note: the proposed ban on institutional investors buying single-family homes did not make it into the final bill. That piece was left out. So for now, there’s no federal restriction coming on large-scale homebuyers. The supply-side reforms advanced. The investor restrictions didn’t. Worth watching how that evolves.) 00:01:20 — HOA Manager Accused of Stealing $1M+An HOA manager has been accused of stealing more than $1 million in 2025, including at least $600,000 from one condo association. Allegations include forged checks and misdirected settlement funds. Wild story. But zoom out for a second — this is almost always a controls issue. One person had too much access and not enough oversight. Basic financial guardrails likely would have prevented this. Dual approval on disbursements, separation of reserve and operating accounts, bank statements going directly to board members. Processes are like plumbing — invisible when they work, a disaster when they don’t. https://www.realtor.com/news/trends/hoa-manager-allegedly-scammed-people-out-of-1-million-over-4-years/00:02:08 — AppFolio Releases 2026 Property Management Benchmark Report! AppFolio just released its 2026 Property Management Benchmark Report, and a few things jumped out. https://www.appfolio.com/resources/library/benchmark-reportThe top two challenges operators reported were higher vacancy and rising operating costs. That’s not surprising, but it’s validating to see it confirmed at scale. In response, 86% of property managers say they’re prioritizing resident experience — especially communication and reducing friction around move-ins.Fraud continues to go mainstream. More than half of respondents reported an increase in application fraud last year. That’s huge. Screening and verification are becoming table stakes.And then there’s AI. Forty-four percent of respondents say they’re already using AI tools, and those users expect faster portfolio growth than non-users. Interesting correlation. If you’re not experimenting yet, this might be your sign to start small and see what actually moves the needle.That’s all the news I have for you this week. Have a good one.📩 My Newsletter: https://www.peterlohmann.com/newsletter🎙️ My Podcast: https://www.peterlohmann.com/podcast__Disclaimer: The content of this news segment is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Here’s a quick recap of what happened in property management last week. Links and resources to each story are included below... 00:00:04 — FTC Targets Rental Housing Fees The FTC announced it intends to regulate rental housing fees and will begin soliciting public comment on what it calls “deceptive or unfair fees.” This is early-stage, but it’s clearly aimed at long-term rental housing and the apartment industry. I break down what we know so far, why this matters, and why this one is worth watching closely. 00:00:59 — Rentvine User Conference Announced Rentvine just opened registration for its 2026 user conference, happening May 13–15 in Tampa, Florida. These conferences have a strong reputation, and if you’re a Rentvine customer (or considering the platform), this is probably worth a look. 00:01:16 — Property Manager Arrested for $600K Theft A Florida property manager was arrested for allegedly stealing more than $600,000 from a condo association — including forging hundreds of checks and redirecting insurance payouts. Wild story, but it also raises bigger questions about licensing, regulation, and due diligence in our industry. 00:02:24 — Apartment Rents Hit 4-Year Lows Apartment rents are reportedly at their lowest level in four years, with median rent down ~1.5% year-over-year. Vacancy has climbed to 7.3%, the highest level since Apartment List began tracking the data. I connect this back to supply, leasing pressure, and what you might be feeling on the single-family side. 00:03:48 — Peter & The Wolf Live Returns Peter and the Wolf Live is back for 2026. Wolfgang Krosky and I are kicking things off with a casual, live conversation about the year ahead, what we’re excited about, and what’s coming next for the show. Register hereThat’s it for this week. Let me know what you think in the comments. If this format is useful, I’ll keep publishing these short, news-style updates as part of the Tuesday edition of the newsletter.📩 My Newsletter: https://www.peterlohmann.com/newsletter🎙️ My Podcast: https://www.peterlohmann.com/podcast__Disclaimer: The content of this news segment is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, Vanessa Anderson digs into the biggest leasing challenges PMs are facing right now: flat rents, longer days on market, and growing regulatory pressure around fee disclosures. Vanessa shares how ShowMojo & Tenant Turner are helping PMs stay compliant, fight listing fraud, and optimize conversions, even in a soft market. (00:00:00) Intro (00:01:28) Vanessa's early career and real estate background (00:04:16) Transition to institutional ownership and tech (00:11:36) Recent developments and innovations (00:14:23) Sponsor - ShowMojo (00:15:44) Differentiating rental prices via fees (00:17:14) Addressing fraud and security in property management (00:22:54) Leveraging AI and future roadmap (00:30:59) Lead sources and leasing widgets (00:31:28) Sneak peek: latest leasing report (00:32:30) Challenges in the leasing market (00:33:56) Using data to communicate with owners (00:37:08) Regional market insights (00:39:07) Sponsor - ShowMojo & TenantTurner (00:40:40) Future leasing trends (00:53:35) Metrics for property managers (00:56:27) Importance of clear policies (01:01:03) Conclusion and contact information We also get into how AI is (and isn’t) being used in leasing workflows, the surprising market insights from their latest leasing report, and why a clear pet policy might save you 2–3 days on market. If you’re thinking about your tech stack, lead sources, or how to justify pricing with owners, be sure to catch this one. Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠ Learn more and connect with Vanessa here:  Vanessa on LinkedIn - https://www.linkedin.com/in/vanessaanderson/Tenant Turner - https://tenantturner.com/ShowMojo - https://hello.showmojo.com/ Programming note: This episode contains sponsored content.

Here’s what I’m covering in this one: 00:00:05 — Pure + HRG Merger (40k doors 🤯) The Pure and HRG merger is officially live — and this new combined entity clocks in at 40,000 doors under management. I break down the numbers (or what we can piece together) and explain why this is a big moment for the industry. Spoiler: We need a national PM success story to prove the model works at scale. And it’s really hard to grow while fighting churn at that size. 00:02:22 — Elevate Sales Kickoff Postponed. Originally planned for this month, Elevate’s annual sales kickoff got pushed to March due to weather. If you’ve got salespeople on your team, this one’s worth looking into. New date is March 16–18.00:02:39 — NARPM Capitol Summit Preview. The NARPM Capitol Summit is coming up fast (February 17-19), and I think every property manager should consider going. It’s one of the few places where advocacy and policy work are being done for our industry, not to us. I share why I’ve personally increased my financial support for their efforts.00:03:25 — Peter & The Wolf Returns! Our informal monthly Zoom show is back! Wolfgang Krosky and I are kicking off Season 4 on February 12 at 3pm ET. It’s live, casual, and covers whatever’s on our minds — news, vendor gossip, random hot takes. Always a good time in the chat. 00:05:30 — Data Ownership, APIs & PM Software An interesting video from Divvy Homes co-founder Alex Klarfeld looks at data ownership and API access — and why more industries are starting to fight for their right to access their own data. I connect the dots to what’s happening in PM software (think: AppFolio, Beagle) and why this matters more than ever as AI tools emerge. That's all for this week! Please leave your thoughts in the comments. If you like this format, I’ll keep publishing these short, news-style updates in the NEW Tuesday edition of the newsletter.__Resources for Property Managers & Real Estate Entrepreneurs• Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/• Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe• RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I’m joined by Brad Johnson, CEO of ProfitCoach and former GM of Sweyer Property Management. We discuss: (00:00:00) - Intro(00:01:52) - Bradley's journey in property management(00:05:04) - Lessons in leadership and personal growth(00:09:54) - The sale to Roam(00:19:54) - Sponsor - Rentvine(00:20:51) - Life post-sale(00:22:41) - Transition to profit coach(00:35:09) - Sponsor - Crane(00:39:42) - Identifying the right candidate for property management(00:42:24) - The importance of character and integrity(00:44:25) - Creating a sense of ownership in employees(00:46:20) - Innovative compensation strategies(00:50:24) - The value of hands-off leadership(01:00:59) - Profit coach services and future plans(01:04:38) - Live industry benchmarks and financial clarity(01:15:16) - Leveraging data and AI(01:17:29) - Conclusion and contact informationBrad shares how he took a 1,300-door PM company from 20% to 37% margins - all without equity, and without a background in single-family PM. We dig into what it really takes to find (or be) a #2 who operates like an owner, why Dave Sweyer hired Brad with no direct experience, and how a comp structure based entirely on profit margin changed everything. Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠ Learn more and connect with Brad here: ProfitCoachBrad on LinkedIn

Matthew Whitaker is back! And a lot’s changed since his first appearance. We discuss: (00:01:38) - Introducing season six(00:02:44) - Matt’s background and career(00:07:04) - Dealing with owners(00:20:47) - Sponsor - RentEngine(00:22:41) - Evernest’s tech stack(00:28:03) - Transitioning away from eos(00:33:35) - Dealing with management layer issues(00:40:31) - Sponsor - Crane(00:42:35) - Categories of owners(00:44:05) - Multifamily experiences(00:52:38) - The state of Evernest’s acquisition appetite(01:02:38) - Leadflow realities(01:06:57) - The state of the industry(01:09:41) - Get in touch with MatthewLearn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠ Learn more and connect with Matthew here: EvernestMatthew on LinkedIn The Evernest Property Management Show Podcast on Apple Today, Evernest manages nearly 20,000 doors across 50+ markets. We dig into how they’re structured, what they’ve learned from buying 17 PM companies in six months (!), and why the “property manager” job title is making a comeback. Matthew breaks down their tech stack, AI experiments, and how they think about scaling operations without sacrificing owner experience. We also talk about churn (especially from mid-sized investors), how valuation multiples have shifted, and what he wishes more property managers understood about communication vs. execution. If you’re rethinking org charts, prepping to sell, or just trying to reduce chaos, this one’s worth your time.

In this episode, Jennifer Stoops shares how she scaled a PM company to 3,600+ doors before transitioning into her current role as SVP of Industry Relations at PetScreening. We dig into that journey - from building systems and PM pod structures at scale to managing an office with 30 dogs (yes, really). Jennifer explains what most PMs get wrong about pet policies, how unreported pets erode NOI, and why PetScreening has become the “Carfax for pets.” We also cover M&A pitfalls, vendor risk, breed restrictions, and why the portfolio model often breaks past a certain door count. We discuss: (00:02:04) - Jennifer’s background and career(00:11:35) - Incident tracking(00:14:59) - Breed restrictions in insurance policies(00:16:51) - Sponsor - ⁠Crane⁠(00:19:04) - Discrimination by weight and breed(00:20:32) - Americans spending more on pets than kids(00:22:19) - Jennifer’s time at Park Avenue Properties(00:23:47) - How to organize a larger PM company(00:34:11) - Sponsor -⁠ RentEngine⁠(00:36:04) - Multi-market operations(00:50:00) - Advice to PM owners considering selling(00:53:59) - Non-obvious things to improve sales prospects(00:58:24) - Advice for considerations to take seriously in 2025 if you’re looking to acquire other companies(01:01:05) - How to approach an owner when you want to acquire them(01:07:26) - Getting in touch with JenniferLearn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠ Learn more and connect with Jennifer here:  Jennifer on LinkedInPetScreening