Advertise on podcast: Beyond the Trend | 2021 Government Trends | Deloitte Digital Australia

In this episode of Beyond the trend, Lana Thorpe is joined by Josh Burns, Product Owner and Director of Digital Services at IP Australia. Together they look at the trend of seamless service delivery & what that means for the customers, teams, and management of IP Australia. Going beyond the trend, Lana & Josh discuss how delivering seamless experiences requires more than analytics on a single platform. Sharing how IP Australia is getting the most out of agile methodologies and the critical factors to creating personalised, frictionless, and proactive services. To read the full 2021 Government Trends Report head to: https://www2.deloitte.com/us/en/insights/industry/public-sector/government-trends.html To connect with our guests: Lana Thorpe, Deloitte Digital Director, Experience Design Josh Burns, Product Owner and Director of Digital Services at IP Australia

In this episode of Beyond the trend, we speak with the Executive Director of Deloitte’s Center for Government Insights & Co-author of the 2021 Government Trends report, William (Bill) Eggers. The Deloitte Center for Government Insights are the thought leaders behind our 2021 trends and their latest report distills years of research on government operations, coupled with on-the-ground coverage of what is happening in the trenches right now Since launching five years ago, the Deloitte Center for Government Insights has focused on the ongoing transformation of government. This trends report is informed by research, surveys, and Deloitte’s work in the trenches with governments worldwide, which give the center a unique horizon scanning capability. The nine trends we highlight in this report have three things in common: First, they focus on government operations instead of policy issues such as immigration or health care. Second, each trend has moved beyond pilots and experiments and has begun to penetrate the heart of government. Third, they are all global in scope, happening in both developing and more economically advanced nations to varying degrees. The year 2020 brought a host of challenges for governments & Bill shares how the past year has shaped, changed and even fast-tracked the trends we are seeing now. To read the full 2021 Government Trends Report head to: https://www2.deloitte.com/us/en/insights/industry/public-sector/government-trends.html And to connect with Bill : https://www.linkedin.com/in/wdeggers/

Join us as we explore 9 of the most transformative trends impacting government today, taking you behind the scenes as we discuss the movements that are shaping our nation The Deloitte Centre for Government Insights are the thought leaders behind our 2021 trends. Their latest report distils years of research on government operations, coupled with on-the-ground coverage of what is happening in the trenches right now But the purpose of this podcast is not to recap the report - rather we’re here to take you beyond the trends. Over the coming episodes, we will be joined by government leaders and public sector influencers to get an insight into how these trends are playing out in their day-to-day role and what it means for their organisations. To read the full 2021 Government Trends Report head to: https://www2.deloitte.com/us/en/insights/industry/public-sector/government-trends.html