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“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions. This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry. Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.

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Check latest episodes from Legal Leaders Exchange podcast

Episode 36: The Future of Outside Counsel Management: What Matters When AI Becomes Normal?

2026/08/27

In this episode of Legal Leaders Exchange, join Jen McIver as she sits down with David Cambria and Eve Vlemincx to explore one of the most pressing questions facing the legal industry: Is AI driving real transformation or just making yesterday's processes faster? As AI reshapes legal service delivery, the conversation goes beyond technology to examine what clients will actually value, how outside counsel relationships may evolve, and what separates a strategic partner from a highly efficient production shop. Together, they challenge legal departments and law firms to rethink strategy, client centricity, and the future of outside counsel management in a world where AI handles more of the predictable work.

Episode 35: AI Is Here to Stay: Turning Adoption Into a Future Ready Legal Practice

2026/04/02

In this episode of Legal Leaders Exchange, join Jen McIver as she sits down with Vince Venturella, Christian Hartz, and Ciaran Flaherty to explore the realities of responsible AI adoption in legal teams. The panel examines how technology impacts the practice of law by breaking down critical topics like trust, data compliance, and the future of legal workflows. You will discover practical insights and clear strategies to help you confidently integrate specialized AI tools into your daily operations.

Episode 34: AI in Legal Ops: Smarter, Simpler, and More Strategic

2026/02/13

In this episode, we sit down with Dean Sonderegger to explore how AI is transforming the legal industry. From boosting efficiency and simplifying processes to leveraging data for smarter decision-making, Dean shares insights on how legal teams can stay ahead in a rapidly evolving landscape. Tune in for a forward-thinking conversation packed with practical takeaways for legal ops professionals and beyond!

Episode 33: Legal Ops Unplugged: Voices from Amplify 2025

2026/01/16

In this special episode, Jen McIver and Diana Flanders take you behind the scenes of ELM Amplify 2025, which took place in Orlando in November 2025.Through rapid-fire, podcast-style conversations recorded on-site, Jen captures candid perspectives from legal ops managers, litigation leaders, and technology specialists representing Citizens Bank, Popular Bank, Westfield Insurance, Santander, Marsh McLennan, M&T Bank, and Organon. Together, they explore why fostering connection and candid knowledge-sharing is essential for driving innovation and shaping the future of legal operations.

Episode 32: Collaboration, Data, and AI: 2025 Trends and 2026 Predictions

2025/12/22

In this episode of Legal Leaders Exchange, host Jennifer McIver sits down with Carlos Gámez of Wolters Kluwer Legal & Regulatory and Sinéad Kenny from Brightflag, to unpack the major themes that shaped the legal industry in 2025. The conversation begins with a lighthearted look at personal passions, such as BBQ rib rubs and the "Motley Accruals" band, before diving into critical industry shifts. They discuss the growing appetite for peer collaboration, the move toward data transparency between clients and law firms, and the practical realities of AI adoption. Looking ahead, they discuss predictions for 2026, debating the potential of agentic AI, the necessity of "cleaning house" regarding data infrastructure, and whether the billable hour is actually going anywhere.

Episode 31: Small Teams, Big Impact: Strategic Legal Ops with DHL & Organon

2025/10/14

In this episode of Legal Leaders Exchange, host Jennifer McIver is joined by Catrine Chevalier, Legal Operations specialist at DHL, and Stacy Lettie, Chief of Staff at Organon. This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunities for innovation, Stacy and Catrine share how focus, curiosity, and a strategic mindset can drive real results. Whether you're supporting multiple global business units or juggling competing priorities with limited resources, this episode offers practical insights, relatable stories, and a fresh perspective on what it means to lead legal ops with intention.

Episode 30 - From Bananas to Breakthroughs: Empowering Legal Ops with Agentic AI

2025/09/16

What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans. From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more with less. Expect a few laughs (yes, there’s a bit about bananas), some wild dreams, and a lot of practical insight into how legal teams can start embracing AI today. Whether you're excited, skeptical, or somewhere in between, this conversation offers a candid, insightful look at how legal ops teams can embrace agentic AI to unlock new possibilities.

Episode 29: Legal Leadership in the Age of AI: Lessons from DHL

2025/08/25

Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr. Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration. Listen and learn how to think big, start small, and build momentum in your own legal operations journey.

Episode 28: Regulating Intelligence: Navigating AI Governance with Wolters Kluwer

2025/06/12

As AI becomes more embedded in the daily lives of legal departments, the call for robust regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape of AI regulations—from the EU AI Act to global compliance trends. We unpack what these changes mean for legal professionals, compliance officers, and tech leaders, and how organizations can proactively prepare for the future of AI governance.

Episode 27: Trust, Tech, and Teamwork: The Story Behind LegalVIEW® BillAnalyzer

2025/05/22

In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This conversation explores how the solution was shaped by years of working closely with in- house legal teams and their law firms. With a foundation in both AI and human insight, LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department needs—fostering transparency, collaboration, and stronger relationships along the way.

Episode 26: The Journey To LegalVIEW® DynamicInsights

2025/04/08

In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian Jorgenson as they explore the journey of transforming the industry’s leading source of hourly rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform, LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and the benefits of a data-driven approach in the legal industry. Whether you are a member of a legal operations, law firm pricing or corporate finance team, stronger relationships are built through the use of data. LegalVIEW DynamicInsights will enable you to analyze, benchmark, and explore key insights across the most relevant dimensions to drive strategic negotiations, improve cost control, and foster stronger, more transparent law firm-client relationships.

Episode 25: How Attorneys are Embracing Generative AI Ahead of a Pivotal Year of Transformation

2024/12/06

In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver engages in a thought-provoking discussion with Ken Crutchfield about the transformative impact of generative AI on the legal industry. The conversation centers around the findings of the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a significant five-year milestone. Looking ahead to 2025, the conversation anticipates a pivotal year for generative AI adoption, focusing on practical, value-driven use cases and enhanced attorney engagement. With the legal industry poised for significant change, this episode offers a compelling glimpse into the future of legal practice in the era of generative AI.

Episode 24: From Cost Center to Profit Center: Innovative Legal Strategies

2024/11/14

On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE Connectivity. This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets. Both participants discussed the importance of enhancing productivity and driving growth in legal departments by transforming them from cost centers to profit centers. They highlighted the crucial role of leadership support in fostering innovation and shared strategies to market the legal department through use of productivity-based KPIs, as well as leveraging data to create productivity-based legal fee arrangements.

Episode 23: LegalCollaborator: The Importance of Early Law Firm Engagement and Competitive Bidding.

2024/09/20

On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology Product Management, and Lisa Garcia, Associate Director of Customer Experience and User Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a game-changer for corporate legal departments. LegalCollaborator offers features that streamline law firm engagement and competitive bidding processes, enhancing productivity, reducing costs, and helping legal teams reach their business goals.

Episode 22: Bringing Efficiencies to Outside Counsel Collaboration and the Adoption of AFAs

2024/08/15

On this episode, Jennifer McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria, and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of managing efficient outside-counsel relationships, stressing the relevancy of communication, trust, and relationships between both parties, along with the challenges and opportunities of adopting AFAs (Alternative Fee Arrangements).