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Listen to all things Hybrid Working with Industry Leaders. The HybridWorkSmart team share insight with industry leaders (and occasional passionate rants!|) on getting the best from hybrid working.

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Check latest episodes from Flying Frog podcast

How does hybrid working impact customer experience?

2021/09/22

Graham has a frank and insightful chat with Paul Harris, Executive Director Customer Experience at Curo Housing) who is very open about the impact that hybrid-working has had on customer and employee experience and how it’s difficult to unravel the two.

Hybrid working IS the new disrupter!

2021/09/08

Natalie and Graham talk hybrid-working two-tier cultures, management/staff disparity, ripping out the old culture and the potential impacts on contact centre salaries and high value customer experiences

Flying Frog Podcast with Alexandra Marsden

2021/08/24

Natalie and Graham talk hybrid working with Alexandra Marsden, who led hybrid-working operations at Monzo Bank before and during the Pandemic. She is now Director of Customer Operations at the Motor Insurers' Bureau (MIB)