Advertise on podcast: How to Speak Maintenance - Tips For And From The Multifamily Industry

A can't miss episode of How to Speak Maintenance episode with our guest Jen Piccotti with Swift Bunny as we tackle a critical topic for every maintenance team: burnout. The employees who always say “yes” may be the ones who need your support the most. Maintenance professionals are often the first to respond, the last to leave, and the ones everyone counts on to get the job done. But when reliability becomes overload, how do leaders recognize the signs? Join us as we talk about the warning signs of burnout, why high performers can be the hardest to recognize as struggling, and what leaders can do to support their teams before burnout impacts morale, safety, and retention. 💭 Ask yourself: Who on my team is carrying more than everyone realizes? Join hosts Jason Fein and Becca Ramati for this important episode of How to peak Maintenance!

How to Speak Maintenance: What Good Work Actually Means Guest: Wade Nauman, Greystar Most teams struggle because no one has clearly defined the standard. This month we're asking the same question about what "good work" actually means but to a property manager.  What this month hits: Why “good job” means something different to everyoneThe danger of unclear expectationsHow inconsistency shows up across techs and teamsWhy standards matter more than speedThe Shift:  Stop assuming people know what “good” is  Start defining it clearly and consistently Practical Takeaway: Every task should answer: “What does done correctly look like?” (Not just “is it done?”)What really makes a great onsite team? Strong communication and a deep appreciation for maintenance professionals. Each month, host Jason Fein, SVP of Maintenance at Windsor Communities teams up with TAA Education Foundation’s Becca Ramati to chat with industry guests about the critical role maintenance teams play in our communities. Together, they explore real-world topics that strengthen onsite collaboration, improve communication, and elevate the overall resident experience.

How to Speak Maintenance: What Good Work Actually Means Guest: Christopher Faddoul with LUMA Residential Most teams struggle because no one has clearly defined the standard. What this month hits: Why “good job” means something different to everyoneThe danger of unclear expectationsHow inconsistency shows up across techs and teamsWhy standards matter more than speedThe Shift:  Stop assuming people know what “good” is  Start defining it clearly and consistently Practical Takeaway: Every task should answer: “What does done correctly look like?” (Not just “is it done?”)What really makes a great onsite team? Strong communication and a deep appreciation for maintenance professionals. Each month, host Jason Fein, SVP of Maintenance at Windsor Communities teams up with TAA Education Foundation’s Becca Ramati to chat with industry guests about the critical role maintenance teams play in our communities. Together, they explore real-world topics that strengthen onsite collaboration, improve communication, and elevate the overall resident experience.

It's not a matter of skill, it's a matter of communication! Michael Garcia of Greystar joins How to Speak Maintenance with Jason Fein and Becca Ramati to share insights on communication, leadership, and why sometimes you just have to “say it so it gets done.” 🔧

Promoting your best technician seems like the obvious next step… but what happens when technical skill doesn’t automatically translate to leadership? The truth is almost every company faces this challenge. Join our hosts, Jason Fein and Becca Ramati as we break down how to better support the transition from “player” to “coach” with Cerwin Thompson & Katy Polanco, SHRM-CP, NAAEI Faculty. We’re diving into: • The difference between technical skill and leadership skill • Navigating the “player-to-coach” shift • Common mistakes new supervisors make • How companies can better support new leaders If you’re growing your team (or stepping into leadership yourself), this is a conversation you don’t want to miss.

In today's episode of How to Speak Maintenance, we’re diving into the work residents never see and why it matters more than you think.  Joining Jason Fein and Becca Ramati is Angel Davila CAMT, CPOI, NAAEI Faculty, National Service Trainer & Performance Manager, Gables Residential. We unpack what it really takes to keep a community running behind the scenes and how to build stronger respect and understanding across your teams. If you work in the office, support operations, or lead a team, this is a conversation you don’t want to miss.

In this episode of How to Speak Maintenance, we’re talking about what meaningful gratitude really looks like for maintenance teams. Joining us: 🔧 Jesus Zepeda with Camden Property Trust and Texas Apartment Association’s 2026 Maintenance Professional of the Year 🔧 Russell Rubin with HD Supply We’ll break down what actually matters to maintenance professionals — from real investment and career growth to being included in the decisions that affect their work every day. If you lead, support, or work alongside maintenance teams, this conversation is for you.

We’re kicking off 2026 with a powerhouse roundtable on what it really means to “speak maintenance”—and why it matters now more than ever. Joining Jason Fein and Becca Ramati are two of the most respected voices in the industry: Paul Rhodes and Mark Cukro, who bring years of onsite experience, leadership insight, and a passion for elevating maintenance teams. This episode is not to be missed and sets the tone for the year with a forward-looking, practical conversation about communication, alignment, and the changing expectations surrounding maintenance roles.

Join us for a new episode of "How to Speak Maintenance" with Jason Fein, Dominium, Becca Ramati with TAA and their guest Michael Drake also with Dominium as they break down getting ready for winter. What maintenance teams should be doing now and how office and management teams can help make it a little easier on the maintenance team and better serve their residents.

Next up on How To Speak Maintenance Podcast, Hosts Jason Fein (Dominium) and Becca Ramati (TAA Education Foundation), are joined by Jesus Zepeda with Camden Property Trust for a conversation on Changing Career Paths in Maintenance.

Join us for a new episode of How to Speak Maintenance with Jason Fein with Dominium and TAA's Becca Ramati. Today we're speaking with LUMA Residential's Jon Sanchez, CAPS, CAM, CAMT and Christopher Faddoul, CAMT about all things communications, emergencies, teams messages and how to protect your maintenance team's time throughout it all.

Join us for a new episode of How to Speak Maintenance. Each month, host Jason Fein with Dominium and TAA Education Foundation's Becca Ramati chat with guests on different topics to establish a deeper understanding of the role maintenance teams play to improve communication among the onsite staff and elevate the resident experience. In this episode we hear from expert trainer, Mark Cukro as we discuss impactful stats and tips that can help every company!  https://www.taa.org/resource-type/taaef/ https://www.serviceteamtraining.com/

Join hosts Jason Fein (Dominium), Becca Ramati (TAAEF) and guest Ryan Mascorro with Camden Property Trust as they dig into what really drives maintenance teams to quit and how better communication can fix it.

Join hosts Jason Fein with Dominium and TAAEF's Becca Ramati for another episode of "How to Speak Maintenance". Today we have guests Cassidy Ristad and Socrates Flores both with Greystar as we discuss one of the most crucial aspects of running a successful property—hiring the right maintenance team.

Join us for the newest episode of How to Speak Maintenance! 🚨 Your hosts Jason Fein (Dominium) and Becca Ramati (TAAEF) are back with guest Matthew Smith, CTS from The Liberty Group, to tackle a BIG question: “Is there a maintenance employee shortage coming?”   With shifts in oil and gas production and workforce trends, now’s the time to talk strategy on how you can prepare for the possible slide of available maintenance talent. This is an important conversation that everyone should be having NOW!