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The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.

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Check latest episodes from Triple Win Property Management podcast

Getting Hyperfocused on Churn

2026/09/30

In this episode, Andrew is joined by Bluefield Group CEO Michael Smith for a discussion about how to get laser-focused on churn, and how Bluefield drove their client churn rate from 33% down below 10%, all while also adding doors. Michael touches on why resident and investor experience both matter, and how they've shifted over time.

Developing as a High-Growth Operator

2026/08/26

In this episode, Andrew is joined by Northpoint CEO Daniel French for a live recording at IMN SFR Operations in Austin, TX. The pair discuss his journey into and through real estate, what led him to Northpoint, and why he thinks that investing in talent is the future of the property management industry.

Business Development for Broker/Owners

2026/05/27

On this episode, Ben Smith of BrightReach Sales and Tim Wehner of LendingOne join Andrew Smallwood to talk about what broker/owners need to know about building a business development function and winning business.

Where Property Managers are Feeling the Squeeze

2026/05/20

Will Parrish, co-founder and Chief Customer Officer at Lula, joins Andrew to talk about where property managers are starting to feel financially squeezed. Whether it's labor costs, pricing of repairs, or flatlining rents, PMs are looking for ways to optimize their processes.

Navigating the 2026 Legislative Landscape

2026/05/13

Robert Dell'Osso, CEO and Broker/Owner at MasterKey Property Management in Cary, North Carolina and Vice Chair for the NARPM Capitol Summit, joins Andrew to talk all things legislation. From lead-based paint to fee disclosures and affordable housing, Robert covers a lot of ground and provides actionable tips to protect your business.

Driving Resident Experience with Group Rate Internet

2026/05/06

In the season 6 premiere of The Triple Win Property Management Podcast, Andrew is joined by Daniel Madison of Rhome to discuss his success in improving the resident experience with Group Rate Internet. By offering gig-speed internet as a lease-enrolled service, Rhome is driving easier move-ins and a 97% enrollment rate.

Collaboration as a Competitive Advantage in Property Management

2025/09/24

In this episode of the Triple Win Podcast, Peter Lohmann joins to talk Zillow, AI, reducing churn, and why having a community can elevate your property management business.

Thinking Like a Chief Experience Officer

2025/09/10

In this episode, Andrew Smallwood is joined by Reece Register, CXO and Fo-Founder at CXO Worx. Reece and Andrew talk through what it means to think like a Chief Experience Officer, leading with the resident experience and building processes that support that, rather than focusing on processes first. With great insights from his time as a property manager himself, and working with property management clients, Reece brings a unique perspective.

SEO Isn't Dead, with ClearLead Digital

2025/08/27

In this episode, Alex Zweydoff and Lacy Hendricks, co-founders of ClearLead Digital and seasoned PM experts, talk property management SEO in the modern industry. From tips on optimizing websites to working with marketing agencies, they cover all you need to know about the fast-changing SEO landscape.

5-Star Properties Attract 5-Star Residents

2025/08/13

In this episode, Kandise Varvil, Co-Founder of PM PathBuilders, talks about building a process than can make any property feel like a 5-star property, and why that's essential to attracting high quality residents. From expectation setting to communications, getting your company, your owners, and your residents on the same page pays dividends.

Systemizing the Expected and Humanizing the Exceptions

2025/06/11

In this episode, Jennifer Ruelens, broker/owner at One Focus Property Management and founder of Hold It with PM Jen, talks about how she picks and prepares the right real estate investors to fit into her machine. She delves into the importance of standardizing processes, but still making room to accommodate edge cases and make them successful with her company.

Why Courage is Key for Property Managers

2025/05/07

In this episode, Tony Cline, Chief Success Officer at ONYX, talks through the difference between bravery and courage, why courage is so essential for property managers in today’s fast-changing environment, and how you can build courage as a leader while getting your team onboard with change. Whether you’re just getting your company off the ground or managing hundreds of doors, this episode contains plenty of insights for you.

The Three Ts: Team, Touchpoints, and Technology

2025/04/09

In this episode of the Triple Win Podcast, JWB Property Management’s Melissa Gillispie talks through the growth she’s seen within the company, and how she’s steered the ship. From hiring the right people, to implementing processes with the right internal and external touchpoints, to selecting and onboarding technology, Melissa provides key insights into how a true leader can grow a property management company effectively.

Minimizing Churn by Getting Strategic with Clients

2025/03/05

In this episode, Co-Founder and CEO of Blanket Lior Abramovich talks minimizing churn. Learn how you can get deep in the data, get to know your clients, and use that as a way to deliver top-tier service. Move from property manager to strategic adviser to become indispensable to your investors.

Radical Ownership and Extreme Authenticity

2025/02/26

In this episode, Mark Brower, Broker/Owner at Mark Brower Properties, talks through taking an approach of extreme ownership over his business. From radical honesty to all-in authenticity, embracing your expertise, your mistakes, and your responsibilities can create a brand built on trustworthiness.