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Total workforce decisions are being made with incomplete insight into services, suppliers and delivery models. Improving visibility across services procurement is critical to managing risk, controlling spend and supporting long-term workforce planning. With Brian Salkowski, President, eTeam 06:18 - 13:40 - Using AI to get work done 19:26 - 24:45 - Minimising risk and maintaining accountability 25:09 - 30:04 - Aligning strategy with outputs 31:40 - 36:49 - Outcome and effort is not a binary switch 43:56 - 49:01 - Thinking Strategically

Services procurement plays a critical role in achieving true total workforce visibility and control. Establishing clear foundations around structure, data and governance is essential to managing employees, contingent labour and services as one workforce. With Lisa Williams, Sr. Director Operations Talent Strategy and Employee Experience, Dow  22:04 - 25:49 - Making Total Workforce Management make sense 44:02 - 49:11 - How does services procurement fit into TWM and why is it often the biggest gap? 50:55 - 54:28 - Adapting to leverage services procurement 55:19 - 01:00:50 - Services procurement as a core skill 01:01:04 - 01:06:59 - Bringing Total Workforce Management together

A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey. With Nic Everett, Senior Procurement Manager, Telent 00:12:49 - Getting started with managing Services Procurement effectively 00:27:00 - Business case hurdles and successes 00:36:21 - Improving transparency in supplier delivery for business agility 00:49:09 - The factors holding others in the market back 01:01:47 - What the future holds and what part AI can play

Services procurement often struggles with adoption when processes are unclear or inconsistent. Introducing structure and visibility can create confidence, improve delivery and support sustainable change. With Vinos Samuel, Workforce Transformation Specialist 00:08:44 - Why services procurement is the most misunderstood lever in APAC talent strategy 00:15:37 - The orchestration of work 00:27:56 - The move to skills based architecture 00:39:54 - Centralization and supplier capabilities 00:55:33 - Bringing it all together and moving forward fast

With Niul Burton, Procurement Advocate and Advisor 00:04:46 - The services procurement landscape 00:14:39 - The unsolved challenges in services procurement 00:29:45 - Criticality of change management in successful implementations 00:59:38 - Building a business case 01:04:37 - Merits of a ‘best of breed’

Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost. With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies. 00:07:14 - Curiosity keeps companies competitive 00:26:24 - Even the best-designed programs fail when your tools don’t work together 00:35:59 - Process friction is killing adoption 00:39:08 - Successful implementation starts with change management, not after it 01:05:36 - Services problems are only as powerful as your commitment to change them

Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy.  00:01:51- Why contingent labour strategy doesn’t work for services  00:20:50 - Why linear processes are holding your services back   00:39:29 - Identifying the disconnect in responsibility and the impact it has  00:55:26 - The importance of operations on your adoption and lifecycle  01:07:18 - Addressing the problem begins with defining it 

How service procurement professionals can leverage people, process, and technology to become business-enablers. With Pratik Patel, Director of Category Management, Mastercard 00;05;11;13 - Reducing waste in services procurement 00;10;38;20 - Procurement as business enablers 00;16;51;27 - Driving change 00;22;34;19 - Using data and experiences when working towards a common goal 00;28;57;08 - What makes managing services categories challenging? 00;40;13;09 - The components of a truly deliverables based engagement 00;46;26;28 - Managing dependencies and gaps in technology 00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?

Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function. With Lawrence Kane, SIG Sourcing Supernova Hall of Fame Member, Head of Procurement and ProcureCon EPIC Award Winner 00:11:37 - The history of disruption within outsourcing 00:20:04 - The growth in outsourcing 00:27:38 - Is Industry progressing with time-based vs outcome-based contracting? 00:33:27 - Focusing on your strengths 00:41:01 - Impact sourcing for innovation 00:50:38 - The evolution of the procurement function 00:58:32 - Procurement maturity 01:03:50 - Cost savings or adding value

What started as a meme became a great conversation about choosing the right contracting mechanism when getting work done. With Mickey Pelletier – Co Founder of Emberpath and Founder of CWM Strategies 00;02;12;22 - The meme about Staff Aug masquerading as SOW 00;08;53;04 - Are most organisations aware of the problem? 00;14;04;23 - The enlightened ones making a change 00;21;02;13 - To track workers or not in SOW 00;28;33;14 - Ease versus rigour in getting work done 00;34;42;14 - Risk as one of the key drivers of SOW 00;45;37;04 - The responsibility for SOW 00;53;35;04 - The benefits and making a start with your SOW program

How to move from transactional admin to value-add by looking at services procurement in a different way With Paul Lissenden, Director of Procurement & Supply Chain, Retinue 00;01;14;10 - Moving from goods and materials to services procurement 00;07;09;13 - Measuring the impact of intangible services 00;10;11;08 - The problem solving nature of services procurement 00;13;43;26 - Managing changing requirements 00;16;52;27 - Looking at goods and services through a different lens 00;23;31;28 - Category strategies for services 00;27;26;16 - Making life easier for the buyer 00;32;55;00 - Moving away from time and materials mentality 00;41;52;12 - Leveraging AI 00;47;37;19 - The risk of misclassification 00;57;36;09 - Appetite for digital transformation in services procurement 01;14;41;20 - Where does procurement's responsibility start and stop when buying services?

The importance of contracts in the world where non-lawyers are negotiating complex services contracts With Jeanette Nyden, Contract Attorney, Nyden on Negotiation 00;05;18;22 - The differences between buying services and buying goods 00;13;02;25 - Services procurement being left behind in digital transformation 00;18;45;28 - Measuring what was delivered against what was contractually agreed 00;33;21;18 - The role of the supplier in defining a scope of work 00;50;00;19 - Flexibility within services contracts 01;03;46;17 - Considerations for performance-based SOW arrangements 01;10;31;24 - Managing risk in services contracts

The role of heroes, villains and storytelling in managing spend on services in large organisations. With Nick Williams, Chief Services Procurement Officer, Hays 00;05;13;00 - The core simplicity of services procurement 00;18;01;24 - Who should be worrying bout services procurement? 00;23;41;00 - How are organisations managing services spend? 00;30;36;17 - What sets apart organisations that have a handle on their spend on services 00;37;49;29 - Where does executive support come from? 00;41;39;06 - The benefits for effectively managing spend on services 00;46;24;07 - When there are heroes, there are also villains 00;56;38;03 - Storytelling 01;08;22;13 - The living statement of work document and supplier adoption 01;19;26;09 - Summarising the opportunity for procurement

How do we guide people on the best way to liberate the opportunity rather than leaving them to be the architects of their own problem? With Paul Vincent, Global Leader, Service Design, Randstad 00;03;24;00 - Terminology in services procurement 00;19;58;17 - The drive for MSPs to try and solve services procurement problems 00;23;51;04 - Is missclassification a SOW problem? 00;37;10;13 - Whose problem is services spend? 00;51;06;09 - Getting started with service procurement spend programs 01;15;39;00 - Avoiding excuses 01;27;39;03 - Areas for positivity

Learnings from implementing an SOW spend management program, told from the perspective of both procurement and MSP partner. With Alan Withers, Senior Procurement Manager, Telent and Chris Burke, Managing Director, Morton Engineering. 00;02;10;06 - Project background 00;11;35;15 - The drivers behind SOW spend management programs 00;22;05;06 - Pressure testing the business case 00;30;02;22 - CWS and SOW working alongside each other 00;43;53;09 - End to end management of SOW 00;50;36;06 - Ownership of the SOW issue 01;01;47;25 - Proactive engagement with suppliers