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Q&A episode answering a tough leadership question from Emer, plus Annette's takeaways from Laura Gassner-Otting. IN THIS EPISODE: Thank You Email Goes Viral: Cathal's email praising his daughter's teacher went around the whole school. Miss Smith said "You'd be surprised how little that happens." Why recognition matters more than we think. Annette's Laura Takeaways: - The Four Horsemen of Success (money, title, power, prestige) and why we chase them - The Forces (Calling, Connection, Contribution, Control) - "Refuse not to be happy now" - Balance = being yourself everywhere - Do Laura's quiz Listener Question: New Leader, Difficult Team Member Emer started a new leadership role. Most of her team is on board. But one woman has "taken a total dislike" to her. The woman ignores everything Emer says. Annette's advice: 1. Work as team to agree on values/behaviors (clear is kind) 2. Get to know this person - seek to understand 3. Might be anxiety, trauma, nothing to do with you 4. Build connection and safety Cathal's advice: 1. Start with YOU - is this about YOUR need for validation? 2. Imposter syndrome from previous org? 3. Ask open questions: "How are you finding it?" "Any concerns?" 4. Discuss ways of working 5. Reality check: She might just be difficult/jealous/wanted the job 6. If intractable after doing the work, she might need to go Key Insights: "You'd be surprised how little that happens." - Teacher receiving thank you "Refuse not to be happy now. Balance is being yourself in work and life." - Annette "Let's be real. She might be a piece of work. But we try to be fair." - Cathal Resources: Laura Gassner-Otting's quiz Submit your career dilemma: betteratwork.net Better at Work - Making work better, one conversation at a time. New episodes every Thursday. Hosted by Cathal Quinlan & Annette Sloan

Laura Gassner-Otting (Wall Street Journal bestselling author) joins Cathal in the London studio to challenge everything we think we know about success. This is Laura's UK/Ireland podcast debut, recorded at Christmas after a mulled wine with incredible energy. IN THIS EPISODE: The Four Horsemen of Success (and why they drive Laura batty): 1. "I'll be happy when..." - Life is short. Refuse to not be happy NOW. 2. Purpose - Your job doesn't need a white hat to have purpose. 3. Follow your passion - The "live, laugh, love" tattoo of career advice. 4. Balance - We need alignment, not balance. Code-switching is exhausting. Need to Make vs Want to Make Numbers: We all have two numbers. Need to make: bills, food, school. Want to make: Claridge's vs Holiday Inn, Rolls Royce vs Hyundai. In between are the sacrifices you'll make. Caroline's Story: Laura wanted to promote her to VP. Caroline said no thank you. She'd just had a baby and wanted to be present. Three years later, she got promoted. Still with the firm 10 years after Laura sold it. Eleanor Roosevelt: "We would worry much less about what other people thought about us if we realised how seldom they did." Whose Goal Is This? We define success at 17-18 before our frontal lobe is fully formed. Laura dropped out of law school - it was her fourth grade teacher's goal, not hers. Give yourself grace to change. Work-Life Alignment > Balance: You're friends with coworkers on social media. It's already integrated. Stop separating work and life. Find alignment instead. Code-switching is exhausting. Feeling Seen vs Feeling Loved: Laura's therapy revelation: She felt loved transactionally (got grades = we love you). But did she feel seen? Could she have said "I don't want law school, I want to be an artist"? Key Insights: "I refuse to not be happy NOW. They retire and have heart attacks." "Follow your passion is the live, laugh, love tattoo of career advice." "I think we're not too busy. We're too busy doing things that don't matter to us." "When you find alignment, you just move from one to the other pretty seamlessly." ABOUT LAURA GASSNER-OTTING: Author of "Limitless: How to Ignore Everybody, Carve Your Own Path" and "Wonderhell: Why Success Doesn't Feel Like It Should." 20 years as executive recruiter, sold her firm, now speaker/consultant. Regularly on Good Morning America. Website: lauragassnerotting.com Submit your career dilemma: betteratwork.net Better at Work - Making work better, one conversation at a time. New episodes every Thursday. Hosted by Cathal Quinlan

Q&A episode with Annette's top takeaways from Russell Beck + critical advice for dealing with burnout at work. IN THIS EPISODE: Annette's 3 Takeaways from Russell Beck: 1. The Rise of Artist Engineers (STEM → STEAM) Why creativity and art matter more than ever in the future of work. Drawing as a tool for thinking. 2. One Size Fits One Managers need to understand how each person works best while balancing the team's needs. 3. Work as a Friend Factory Why having friends at work isn't just nice—it's critical for engagement, retention, and culture. Listener Question: Burnout at a Major Organisation Ellie asked: How do I get out of a toxic workplace without destroying my career? Cathal's advice: - You need at least 2 months off to recover - Consider consulting/contract work instead of another corporate role - Get back to the work you love (not just management drama) Annette's practical daily tactics: - 10-minute morning meditation (Calm app) - Mammalian dive reflex for grounding (2-min exercise) - Schedule 20-min coffee with work friends - Weekend self-care: massage, sauna, nature walks - Career counseling or coaching - Bill Cowan's career transition process Key Insights: "Work can be a friend factory." - Aisha Bousaid "Employees with a best friend at work are 7x more likely to be fully engaged." - Gallup "We take jobs for the salary. We quit because of culture." - Bruce Daisley "Burnout is really real. The longer it goes on, the harder it is to pull back out." - Annette Sloan Resources: Books: "Drawing on the Right Side of the Brain" by Betty Edwards, "Building a Winning Career" by Bill Cowan Apps: Calm (meditation) Better at Work: Better Careers modules at betteratwork.net Submit your career dilemma: betteratwork.net Next Episode: Laura Gassner-Otting on "Limitless: How to Ignore Everybody and Carve Your Own Path" Better at Work - Making work better, one conversation at a time. New episodes every Thursday. Hosted by Cathal Quinlan & Annette Sloan

You won't lose your job to AI in 2026. You'll lose it to someone who knows how to use AI better. Russell Beck (author of "The World of Work to 2030" - Leadership Book of the Year) breaks down what's changing in the workplace and how to stay ahead. IN THIS EPISODE: - Why AI collaboration beats AI competition - How technology democratizes work by destroying skills, not jobs - The 3 skill buckets for 2030: creativity, self-efficacy, leadership - The JFK janitor who said "I'm helping put a man on the moon" - Why your manager impacts your mental health as much as your partner - Active listening: the skill most people aren't using Russell's key insight: "I'm not worried about whether AI is thinking. I'm worried about whether humans are thinking." Russell Beck has worked in 25 countries, was European Head of Talent at Yahoo, and now helps organisations future-proof their people strategies. Book: "The World of Work to 2030" by Russell Beck Website: imaginethinkdo.com Submit your career question: betteratwork.net Better at Work - Making work better, one conversation at a time. New episodes every Thursday.

Our final episode of 2025! Cathal and Annette wrap up the year with takeaways from last week's Smart Conflict episode - plus Annette has a hilarious problem: she can't stop saying the word "problematic." In this Christmas special, we review key lessons from Alice Driscoll and Louise van Haast's brilliant conversation, thank our amazing community, and ask for your help with Annette's vocabulary crisis. IN THIS EPISODE: - Christmas catch-up with Cathal and Annette - Why last week's Smart Conflict episode is perfect for family gatherings - Annette's 3 takeaways from Smart Conflict - The 5 R's framework: Reflection, Regulation, Readiness, Response, Repair - Singles tennis to doubles tennis: Shifting from adversarial to collaborative - Annette's "problematic" word problem - we need your help! - Why "problematic" has become problematic - Thank yous to the team: Phoebe, Harrison, Grace - Thank yous to listeners: Angela Collins, David Monroe, Linda Menos, Jesse - Preview: Russell Beck on World of Work to 2030 (first episode back January) - Christmas wishes and 2026 excitement ANNETTE'S 3 SMART CONFLICT TAKEAWAYS: 1. The 5 R's Framework - Reflection, Regulation, Readiness, Response, Repair. If you're short on time, focus on REPAIR. 2. Singles Tennis to Doubles Tennis - Move from adversarial (me vs you) to collaborative (us vs the problem together). 3. The Decision Tree - Should I have this hard conversation? The book has a decision tree that helps you work through it. THE "PROBLEMATIC" CHALLENGE: Annette has banned herself from using the word "problematic" after realizing she says it constantly. She needs a replacement word that isn't "aligned" (already banned), isn't too rude, and works professionally. Help Annette! What should she say instead? RESOURCES: Smart Conflict Book: How to Have Hard Conversations at Work Authors: Alice Driscoll and Louise van Haast Last Week's Episode: Smart Conflict with Alice and Louise Website: betteratwork.net Instagram: @betteratwork ABOUT BETTER AT WORK: Making your work life better, one conversation at a time. New episodes every Thursday. We're back in January 2026 with Russell Beck discussing the World of Work to 2030. Submit your career dilemma: betteratwork.net Thank you for an incredible 2025! See you in January 2026. Merry Christmas and Happy New Year from Cathal, Annette, and the Better at Work team!

Louise van Haast and Alice Driscoll, co-authors of Smart Conflict: How to Have Hard Conversations at Work, join Cathal in-studio for a masterclass in navigating workplace conflict. This is our first in-studio episode with 4-camera setup - and it looks stunning. If you've ever avoided a difficult conversation, taken feedback too personally, or struggled to speak up at work, this episode is for you. IN THIS EPISODE: - Where their passion for conflict work began - How they met and decided to write a book together - The two main conflict styles: harmony-seeking vs goal-focused - "Get curious, not furious" - the principle that changes everything - Alice's story: "Feedback isn't that I don't like you" - Ripcord phrases to exit conversations gracefully - Louise's lesson: "Just because you're good at it doesn't mean you enjoy it" - The Conflict Style Quiz (both individual and team) - Practical scripts for hard conversations KEY INSIGHTS: "Get curious, not furious. Whether you're someone who avoids conflict or someone who charges straight in, this principle applies. When you notice you're getting furious, pause and get curious instead." - Louise and Alice "Every time I heard feedback, I was collapsing it into 'you're not good enough.' Then someone finally said: 'You know this feedback isn't that I don't like you, right?' It was a light bulb moment." - Alice Driscoll "Just because you're really good at something doesn't mean you enjoy it. And just because other people think you should keep pursuing it doesn't mean you should have to." - Louise van Haast "I wasn't expecting to have this conversation. I need some time to reflect so I can give you a considered response." - Ripcord phrase for exiting conversations ABOUT LOUISE VAN HAAST AND ALICE DRISCOLL: Louise van Haast and Alice Driscoll are executive coaches, conflict specialists, and co-authors of Smart Conflict. They help leaders and teams navigate difficult conversations with confidence and skill. Louise started her career in advertising where she witnessed high conflict and big egos. She became passionate about finding better ways to navigate workplace tension. Alice grew up as the hyper-aware child analysing family dynamics. She went on to work in human rights NGOs where conflict was constant. Through painful self-awareness moments, she learned how to navigate difficult conversations effectively. Together, they've created practical frameworks for handling workplace conflict without avoiding it or escalating it. RESOURCES: Book: Smart Conflict - How to Have Hard Conversations at Work Website: thepowerhousecompany.com Conflict Style Quiz: thepowerhousecompany.com/quiz Individual and team versions available Coaching Programs: thepowerhousecompany.com ABOUT BETTER AT WORK: Making your work life better, one conversation at a time. We tackle the real challenges of modern work with practical advice you can use immediately. New episodes every Thursday. Guest interviews and listener Q&A episodes. Website: betteratwork.net Instagram: @betteratwork Submit Your Question: betteratwork.net NEXT EPISODE: Listener Q&A with Annette - Takeaways from this Smart Conflict conversation Submit your career dilemma: betteratwork.net

A listener on a graduate program asks: "I'm not learning what I expected. The role feels narrow. I want to be an entrepreneur. What should I do?" Cathal and Annette tackle this question with practical advice that applies to ANYONE feeling stuck in a narrow role, not just graduates. Plus: Cathal shares what it was like meeting Dermot Kennedy (and whether he lived up to expectations). IN THIS EPISODE: - Why large organisations are "friend factories" - The 5 things to do when your role feels limiting - How to use "easy" time for work-life balance - Side hustles vs full-time entrepreneurship - Getting involved in company-wide projects - Why you won't know what you learned until later - Meeting Dermot Kennedy: Did he live up to expectations? - The Tig Notaro/Taylor Dayne story everyone should hear ANNETTE'S 5 PIECES OF ADVICE: When your job feels too narrow or not challenging enough: 1. Find your people - Your workplace is a "friend factory." Build friendships that create belonging and resilience. 2. Use the time wisely - If work is easy, use that space for work-life balance, volunteering, or building future skills. 3. Reflect deeply - Name exactly what frustrates you, then counter it with innovation projects or improvements. 4. Find mentors/coaches - Shadow people, join employee action groups, get guidance from those ahead of you. 5. Give it time - You won't know what you learned until you're in your next role. Patience reveals the value. CATHAL'S ADVICE: - Talk to your manager about getting involved in company-wide projects - Consider a side hustle on weekends (test entrepreneurial ideas) - Join internal committees (People Development, Innovation, etc.) - Give it a year before making big decisions - Be proud you got the role - grad programs are incredibly competitive KEY INSIGHTS: "Your workplace is a friend factory. Spend time finding your people and making friends at work. Those friendships build belonging, purpose, and resilience when the day-to-day isn't energising you." - Annette "You probably won't really know what you've learned from this time until the future comes and you go, 'I grew there, I learned about myself.'" - Annette "Give it a year. You're already six months in. Talk to your manager, get involved in other projects, maybe do a side hustle on weekends." - Cathal RESOURCES: Website: betteratwork.net Instagram: @betteratwork Submit Your Question: betteratwork.net ABOUT BETTER AT WORK: Making your work life be

Carlii Lyon helped me start this podcast 5 years ago. Today, she's sharing her journey from terrified first-timer to leading personal branding expert—and her new book "Courage to Be." If you've ever felt too scared to put yourself out there, this conversation will change how you think about courage. 💡 KEY INSIGHTS: "I was that person who was terrified. I was that person who thought she was going to throw up the first time she posted on social media. I was that person who stood in front of an audience for the first time and was shaking with sweat pouring down my body. I was that person who went on TV and cried before the interview and straight after the interview. The only way through it is through it." "Courage really is about faking it till you make it. Of course you don't know what you're doing. Of course you're afraid. But courage is doing it anyway." "Be impeccable with your words—not just with others, but with yourself. What you say to yourself, you'll make true." "Add massive value to people you want to connect with—so much so that they can't ignore you." 📚 ABOUT CARLII: Carlii Lyon is a personal branding expert, author of "Courage to Be," and the person who helped Cathal start Better at Work 5 years ago. She specialises in helping professionals build their influence and attract the right opportunities through authentic personal branding. 📚 RESOURCES: 🌐 Website: carliilyon.com (or carliilyon.com.au) 📖 Book: "Courage to Be: Build Your Influence and Attract the Right Opportunities" 🎙️ ABOUT BETTER AT WORK: Making your work life better, one conversation at a time. New episodes every Thursday, with listener Q&A episodes bi-weekly. 🔔 Subscribe so you never miss an episode! 📸 Instagram: @betteratwork 🌐 Website: betteratwork.net NEXT EPISODE: Listener Q&A Episode Submit your questions: betteratwork.net 🎙️ Want to be a guest or submit a question? betteratwork.net

You asked, we answered. In this special listener Q&A episode, co-host Annette turns the tables and asks Cathal the questions we usually ask our guests.This is the story behind Better at Work: why it started, what we're building, and where we're going next.💡 KEY INSIGHTS:"People invest so much time in personal trainers to help them look better. We're like coaches to help you have a better day at work. What about in the world of work? What do you need to do? Set your intention going into a meeting. Think about how you can do this presentation to the best of your abilities. All of these little tweaks help you have a good day at work—and that'll make you feel great.""We're joining the dots from all these researchers, all these experts across all the fields. We've identified 100+ topics that we're distilling and bringing the nuggets so we make it easier for you to be better at work.""Most people experience work through who their leader is. Most people experience culture through who their leader is. So if we could help more leaders, that would be transformational."📚 RESOURCES MENTIONED:🌐 Better at Work: betteratwork.net📸 Instagram: @betteratwork📩 Submit Your Question: betteratwork.net/questions✨ ABOUT THIS EPISODE:This is a special format where we flip the script. Usually, Cathal asks the questions. Today, his co-host Annette interviews him about the journey, the mission, and the future of Better at Work.If you've ever wondered, "Who is this Cathal guy and why should I listen?" - this episode is for you.Shoutout to our amazing community members mentioned in this episode: Helen, Sarah, Angela Collins, and David Munro. Thank you for being with us on this journey!New episodes every Thursday.Listener Q&A episodes are bi-weekly.🔔 Subscribe so you never miss an episode!NEXT EPISODE:🎙️ Carly Lyon - Personal Branding Expert | New Book LaunchSubscribe so you don't miss it!#betteratwork #careerdevelopment #workplacewellness #ProfessionalDevelopment #leadership #worklifebalance #podcast #ListenerQA #originstory #corporatewellness 🎙️ Want to submit a question? betteratwork.net

Taking a career break doesn't mean your career is over. In this episode, Julianne Miles—chartered psychologist, MBE recipient, and author of Return Journey—shares her proven 5-stage framework for returning to work after time away. Whether you've taken a break for childcare, caregiving, health reasons, or personal development, this conversation will help you navigate the transition with confidence. 🎯 IN THIS EPISODE: - Why career breaks should be valued, not feared [03:45] - The 5 stages of returning to work (and where you get stuck) [12:30] - How to handle the "what have you been doing?" question [18:15] - Why your career break gave you MORE valuable skills [22:40] - The perfectionism trap that holds returners back [28:50] - Small tweaks that make returning to work easier [35:20] - How to value what makes you different (not the same) [44:30] 📚 JULIANNE'S RESOURCES: 🔗 Career Returners: https://www.careerreturners.com 📖 Book: "Return Journey: How to Get Back to Work and Thrive After a Career Break" (Out September 4, 2025) 🎙️ Career Returners Podcast: Real stories from people who've successfully returned to work 📚 Cisco Academy: Free training courses for returners 🌍 Global online returner community ✨ ABOUT JULIANNE: Julianne Miles is a chartered psychologist with over 20 years of experience supporting thousands of people returning to work after career breaks. She's a successful returner herself and the founder of Career Returners, an organization dedicated to making career breaks a valued part of lifetime careers. In 2019, she was awarded an MBE for her pivotal role in changing the landscape for UK returners. 🎙️ ABOUT BETTER AT WORK: Making your work life better, one conversation at a time. Join host Cathal Quinlan as he explores workplace wellness, career development, and the real challenges of modern work with experts, authors, and people who've been there. 🔔 New episodes every Thursday 📸 Instagram: @betteratwork TIMESTAMPS: 0:00 - Introduction 2:30 - Julianne's story: From career break to chartered psychologist 6:05 - Why society needs to reframe career breaks 9:40 - The mental blocks (both sides face) 12:30 - The 5 stages of career transition 18:15 - Handling the "gap in your CV" conversation 22:40 - Skills you gain during a career break 28:50 - The perfectionism trap 35:20 - Small tweaks that make big differences 41:00 - Why taking the leap is worth it 42:40 - Smallest change for a better day at work 43:50 - The lesson about perfectionism 45:30 - Best advice: Value what makes you different 47:25 - Where to find Julianne's resources #CareerBreak #ReturnToWork #WorkplaceWellness #CareerDevelopment #ProfessionalDevelopment #WorkingParents #CorporateWellness #CareerTransition #BetterAtWork

A listener wrote in with a big question: “Where do I even begin with a career change?”In this episode, Cathal and Annette share practical advice on how to identify your unique talents, reconnect with your passions, and take small, meaningful steps toward work that matters.They also reflect on the lessons from Dr Zach Mercurio (Why Mattering Matters) — and preview next week’s guest, Julianne Miles, founder of Career Returners, who helps people re-enter the workforce after time away.Watch next:👉 Why Mattering Matters with Dr Zach Mercurio👉 The Courage to Be with Carly Lyons (coming soon)🎧 Listen on Spotify / Apple / everywhere: betteratwork.net💌 Submit your question: betteratwork.net📺 Watch full episodes: YouTube – Better @ Work#BetterAtWork #CareerChange #WorkHappiness #CathalQuinlan #AnnetteSloan #Podcast #MeaningfulWork

Only 30% of people feel like someone at work cares for them as a person. The lowest it's ever been.Zach Mercurio refers to this as a mattering deficit. And you can't solve it with perks, programs, or engagement initiatives. You can only solve it through daily interactions where people feel genuinely cared for.In this conversation, Zach breaks down the difference between caring about people (from a distance) and caring for people (getting close enough actually to understand them), why mattering is a survival instinct, and his framework for making people feel significant: noticing, affirming, and needing.This one's for every leader who's wondering why their team still feels disconnected despite all the programs they've implemented.Zach Mercurio is a researcher, speaker, and author of "The Power of Mattering: How Leaders Can Create a Culture of Significance." He holds a PhD in organisational learning, performance, and change and serves as one of Simon Sinek's Optimist Instructors.BETTER@WORK PODCASTNew episodes every Thursday

Annette and Cathal sit down to debrief last week's episode with Tasha Eurich—and it got real. Her research on why resilience is a limited resource, the concept of "grit-gaslighting," and the three biological needs we're all trying to meet completely shifted how we think about stress and burnout. In this Listener's Questions episode, we break down: → The moments from Tasha's episode that hit us hardest→ What we're actually going to change in how we approach difficult times→ Why the resilience ceiling explains so much about high achiever burnout→ Your questions from the community about becoming shatterproof If you haven't listened to Tasha's full episode yet, go back and watch that first here. This is LQ Episode #2—where we take the best conversations from Better@Work and go deeper with your questions and our honest takeaways.

Tasha Eurich spent 5 years studying resilience - interviewing hundreds of people, reviewing 1,300+ scientific articles, and analysing the 52 most cited resilience studies. What she discovered will change how you think about stress, burnout, and "powering through." In this episode, Tasha reveals why resilience practices help you survive but don't help you thrive, why "what doesn't kill you makes you stronger" is actually backwards, and introduces her 4-step roadmap to becoming truly shatterproof. Tasha Eurich is an organisational psychologist, researcher, and New York Times bestselling author of "Insight" and "Shatterproof: How to Thrive When Bad Things Happen." She's coached CEOs for 20+ years, and her work has been featured in Harvard Business Review, Forbes, and The Today Show. New episodes every Thursday Instagram: @betteratworkpod #Resilience #Leadership #Burnout #MentalHealth #WorkplaceWellbeing #TashaEurich #OrganizationalPsychology #Shatterproof

Welcome to our first-ever Listener Questions episode on Better@Work! Hosts Cathal Quinlan and Annette Sloan are back for Season 4 with your new favourite format. Real workplace questions, real talk, and actionable advice. In this episode: Quick-fire get-to-know-you round with Cathal & AnnetteHelen Tupper’s top takeaways from last week’s launch episodeThe tough (and sometimes hilarious) career questions you submitted—answered on air Got your own workplace dilemma or question for Annette? Submit it anytime at https://betteratwork.net. Don’t forget to subscribe for future Q&As and interviews with leading experts! Like, share, and leave a comment below: what’s the biggest work challenge you’re facing right now?