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SEASON: 7 EPISODE: 13 Episode Overview: Welcome back to the Becoming Preferred Podcast. In this episode, we’re exploring what it truly takes to optimize performance without sacrificing the things that matter most. Our guest today is Kevin Davis. Entrepreneur, speaker, and founder of Maxed Out Life. Kevin’s built and scaled businesses across tech, fitness, automotive, and coaching, but his approach isn't about working yourself into burnout. It’s about operational discipline, resilience under fire, and radical clarity. Whether he’s breaking down how to turn personal setbacks into strategic strengths, or how to maintain full presence at home while running high-stakes operations, Kevin brings a practical, zero-BS framework for leading a high-impact life. If you’re looking to scale your business, sharpen your leadership, and maximize your potential across career and life, you’re in the right place. Please join me for my conversation with Kevin Davis. Guest Bio: Kevin is a 53-year-old Christ-follower, lifelong entrepreneur, father of two daughters, and husband to Michelle...his first and only love. Early in their marriage, Kevin nearly lost it all. Chasing career success, he buried himself in work while his wife and newborn daughter waited for a husband and father who wasn't really there. It took a single ultimatum from Michelle to wake him up. "I married the love of my life, Michelle. An incredible woman who’s as strong and beautiful inside as she is out. We had big dreams, young energy, and a life of adventure ahead of us. But like a lot of men, I almost threw it all away." He chose his marriage. He chose his family. Since that day, Kevin has built a marriage stronger than anything he dreamed of... full of passion, partnership, and purpose. Now he helps other men do the same. Resource Links: Website: https://maxedoutlifebook.com/Product Link: www.maxedoutlifebook.com Insight Gold Timestamps: 01:52 You've got an interesting title of the book that I believe came out this summer and is now live: How I Lost My Left Nut and Other Life Lessons: How to Live a Maxed Out Life 02:44 I basically started raising myself at 7 03:57 I couldn't drive yet, and so I hired high school kids that had licenses to work for me 04:55 I actually have two degrees, I have one in business and one in exercise physiology 07:54 You're always looking for opportunities to turn whatever's happening into a positive 09:28 I think work life balance is a myth 10:03 I use this thing called the threshold method for myself 12:07 In the book, I tell this story, and it's it's not a happy story for me to tell, except it's got a happy ending 13:23 My wife, she was like, Hey, I've got my stuff packed, would you like to continue to be married? 15:33 If you can no longer see your feet whenever you stand up to go pee, then that's a problem 17:24 Extending grace rather than keeping score 20:06 My intention is to be a servant to you as a person and see how I can help you do more in what you're doing and have a greater impact 23:09 This is an unpopular opinion... 27:32 Would your wife marry you again if you acted the way that you do 29:41 Fix it, be miserable, or end it 33:24 I say just do something until it becomes a habit and then do more 37:43 Let's look at your calendar for the last two weeks and see if that's true 38:40 I have this thing called the Activated Marriage Toolkit 40:38 You can't be pissed off and be grateful at the same time 43:14 We have a new coaching program called The Husband She Wants 43:56 The website is maxedoutlifebook.com Connect Socially: LinkedIn: https://www.linkedin.com/in/kevinbryandavis/ Facebook: https://www.facebook.com/maxedoutman TikTok: https://www.tiktok.com/@kd_maxedoutman Instagram: https://www.instagram.com/maxedoutkevin/ Maxed Out Man Podcast: www.maxedoutman.com/podcast Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 12 Episode Overview: Welcome back to Becoming Preferred, the podcast where we equip entrepreneurs and business leaders with the mindsets, strategies, and edge to level up their game and become the best version of you. Now, when a business or a career hits an unexpected crisis, most leaders talk about 'bouncing back.' But what if the playbook is destroyed and there is no version of 'back' to return to? My guest today knows what it means to rebuild from total scratch. In 2007, John D. Ulsh survived a catastrophic head-on collision and was given less than a three percent chance of survival. After more than 45 surgeries and years of recovery, he didn't just survive. He transformed his mindset, became a USA Today bestselling author of The Upside of Down, and now leads a top-performing real estate team. Today, John shares how to lead under pressure, make high-stakes decisions when there is zero clarity, and embrace the process when the only way forward is through. Please join me for my conversation with John Ulsh. Guest Bio: John D. Ulsh is a resilience speaker and USA Today bestselling author of The Upside of Down. In 2007, he survived a catastrophic head-on collision and was given less than a 3% chance of survival. What followed was nothing short of extraordinary. More than 45 surgeries and years of recovery, but the real challenge wasn’t physical. It was learning how to move forward when there was no roadmap, no timeline, and no version of “back.” That experience reshaped how he approaches adversity, decision-making, and forward progress. Today, it drives his work with leaders and teams operating under pressure, making decisions without certainty, and continuing to move when clarity isn’t there. His philosophy is simple: resilience isn’t about bouncing back. It’s about being in the now and learning to embrace the process. In parallel, John leads a top-performing real estate team in Central Pennsylvania; a real-time proving ground where mindset, discipline, and execution directly impact results. Because when everything changes, the only way forward is through. Resource Links: Website: https://johnulsh.com/Product Link: https://johnulsh.com/the-upside-of-down/ Insight Gold Timestamps: 05:34 I got accepted to law school and then ended up not going 10:20 My spleen had ruptured, my diaphragm ruptured, my appendix ruptured, my left lung completely had collapsed when my when my diaphragm ruptured, my right lung partially collapsed 11:15 I was given less than a three percent chance to survive 14:45 I got moved into a nursing home at 37 years of age 16:31 One of the decisions I made early on was that if I was goint to be paralyzed from the waist down, that my kids weren't gonna push me around in a wheelchair 20:11 What happened to me was not the airbags or the steering wheel, it was actually the recussive vibration from a hundred and twenty five mile impact speed 23:50 For me, the only thing I could control was showing up every day, trying to work on getting better every single day 25:41 He said, you know, you're allowed to be pissed off and still be positive 30:12 I would rather have somebody be purposeful than perfect every time 31:38 A lot of people say they don't have time, right, but the reality is they're really bad at time blocking 35:20 Most people who take on really big challenges, when they achieve them are anti climatic 39:42 Let's talk about the role of discipline when motivation fades 44:20 It all came out of this decision to want to control things that I could control 46:44 What's the very first step to finding the upside of down? 48:51 Aaron Volpatti episode reference 49:45 The book is called The Upside of Down, available wherever you get books 49:50 JohnUlsh.com Connect Socially: LinkedIn: https://www.linkedin.com/in/johnulsh/ Facebook: https://www.facebook.com/johnulsh/ YouTube: https://www.youtube.com/channel/UCm8nqBx5VWb5kjZSUwARECA Instagram: https://www.instagram.com/johnulsh/?hl=en TikTok: https://www.tiktok.com/@jdulsh Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 11 Episode Overview: Welcome back to Becoming Preferred, the podcast where we dive deep into the mindsets, strategies, and communication habits that help you level up your game and become the best version of you. Back in Season 2, we were joined by executive coach and author Michelle Gladieux for a transformative conversation on what it truly means to 'Communicate with Courage.' She showed us how smart risks, brave feedback, and mastering our internal self-talk can completely elevate our leadership. Now, five seasons later, the business landscape looks drastically different. Between rapid AI integration, distributed teams, and shifting market demands, clear and courageous communication isn't just a nice-to-have skill—it is an absolute necessity for survival and growth. Today, Michelle returns to Season 7 to help us upgrade our self-talk, navigate digital friction, and break through the hidden communication traps holding our businesses back. Please join me for my conversation with Michelle Gladieux. Guest Bio: Michelle Gladieux is a renowned executive coach, instructional designer, and President of Gladieux Consulting, dedicated to helping individuals and organizations raise their game through courageous communication. With over 18 years of collegiate teaching experience across three universities in Indiana—accepting her first adjunct faculty position at just age 23—Michelle blends deep academic insight with real-world executive strategy. Her practice focuses on helping leaders find their voice, navigate difficult conversations, and build high-trust workplace cultures. She is the author of the acclaimed book Communicate with Courage: Taking Risks to Overcome the Four Hidden Challenges, where she shares practical "Pro Moves" to conquer the subconscious barriers that hold professionals back: hiding, blinding, defending, and assuming. Over her career, Michelle has coached thousands of executives, team leaders, and entrepreneurs to overcome self-doubt, master self-talk, and transform conflict into constructive breakthroughs. Whether guiding C-suite leaders through complex organizational shifts or training teams on active listening and feedback, Michelle brings a warm, inquisitive, and highly practical approach to every engagement. Her overarching mission is to give leaders the tools and bravery they need to bridge the gap between intent and impact, ultimately transforming their professional relationships and career trajectories. Resource Links: Website: https://gladieuxconsulting.com/Product Link: https://gladieuxconsulting.com/one-on-one-executive-coaching/ Insight Gold Timestamps: 02:36 The book was called Communicate with Courage, Taking Risk to Overcome Four Hidden Challenges 04:48 You call them the four sneaky obstacles that keep you from becoming the best communicator you could possibly be 09:02 We have to summon courage to test our assumptions rather than relying on them 12:55 Isn't negotiation fun? I mean, there's nothing better than a job search, or a salary negotiation, or really any type of negotiation to really help you to check yourself, know your strengths and weaknesses... 17:47 When somebody takes notes, there's a chance of action 18:18 I'm hitting a lot more homers by imagining the ball going out of the ballpark 21:04 But it's on our website at gladioconsulting.com tons of free tools 26:32 Let's talk about upgrading our internal self talk 30:59 Maybe, just maybe, you're not as great at that as you think you are until you check in with some people in a vulnerable way, which is where real strength lives 35:24 The important thing is if you're talking to 20 or 2000, how can you touch and improve the lives of everybody that you're spending time with? 39:38 I'm finding the answers are in EQ a lot, like that human to human 42:14 They should create the rules of the road, but you still have to learn to drive the car 43:39 As growing communicators, it's always, almost always okay to say, I need time to think about that Connect Socially: LinkedIn: https://www.linkedin.com/in/michellegladieux/ Facebook: https://www.facebook.com/GladieuxConsulting Instagram: https://www.instagram.com/gladieuxconsulting/ Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 10 Episode Overview: Welcome back to Becoming Preferred, the podcast where we share with entrepreneurs and business professionals the mindset, strategies, tactics and frameworks to help you level up your game and become the best version of you. When was the last time you were genuinely excited to talk to a salesperson? Probably never, right? Most sales processes are boring, transactional, and full of tired scripts like 'just checking in.' My guest today turned that entire industry on its head. Dale Dupree spent 13 years in the brutally competitive world of copier sales. A space known for cold calls and quick hang-ups. But instead of playing by the old rules, he created a movement called The Sales Rebellion. He broke industry records by putting people over products, community over commission checks, and replacing generic pitches with unforgettable experiences. Whether you're a founder trying to break through digital noise, a team leader looking to inspire your reps, or an entrepreneur ready to stand out, today’s episode is packed with practical strategies to help you disrupt the status quo and 'choose legendary.' Please join me for my conversation with Dale Dupree. Guest Bio: Dale Dupree was once known as The Copier Warrior as he spent 13 years making a boring copier sales process, the most fun anyone in the buying world has ever had. While also breaking company and industry wide records, gaining recognition globally. In 2019 he left the corporate world to become a much louder voice in the sales world and pursue a different kind of life. Dale is born and raised in Orlando, Florida. A 3rd generation Orlandoian, but don’t get it twisted, this does not mean he lives at Disney. Dale has a sales background that dates back to his childhood, as he was raised wandering the halls of his father's business but has been a full-time sales professional since 2007. Dale now provides selling services, sales training and personal development through The Sales Rebellion, a movement that challenges the status quo and gives Hope back to the sales profession. He is audacious with his outreach, intentional in his sales walk, and driven to create a community of sales professionals that cause undeniable curiosity and true impact in their daily life with prospects and clients alike by teaching the masses how to choose legendary in their sales career. The Rebellion believes in people over products, community over commission checks, fellowship over negotiations and giving an experience over performing a pitch. Resource Links: Website: www.thesalesrebellion.comProduct Link: www.crumpledletter.com Insight Gold Timestamps: 04:33 I had toner coursing through my bloodstream when I came out of the womb and was just destined to sell copy machines 07:18 What I learned from my father was I learned a whole different methodology of selling 09:47 I still sucked in the early stages trying to find my voice, my authenticity, my knack 11:31 You're famous for your audacious outreach for sure 15:57 So, to your point, it's about getting attention 17:00 LinkedIn is to some people still kind of like a a placeholder for their resume or a mini website 19:45 I am so old school around the idea of human connection and the human experience, that I usually tend to just lean into that more so than the digital side 22:27 When you're not working 60 hours a week, what do you do for fun? 26:49 Even when you're a preferred provider you have to still remember that the people that you seek to serve they operate their business through profit and on a budget 30:53 So, I always like to use their currency 31:27 An abundance mindset I think is the most important thing 33:58 If you have a prospect that's not responding to you... 40:56 How do we overcome the fear of audacity? 45:50 Let's talk about the experience over the pitch 49:32 There's a lot of different ways that the front desk person, reception, greeter, whatever we're calling them these days, can really benefit us 52:00 I believe there's more power in delighting a person than there is in making them feel like they're a tool or they're part of your sales process 52:56 The website is the salesrebellion.com 54:20 The more that you can tap into this idea of being brilliantly yourself, the further you'll get on those platforms Connect Socially: LinkedIn: linkedin.com/in/copierwarrior Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 9 Episode Overview: Welcome back to Becoming Preferred, the podcast designed to help you level up your game and become the best version of you. If you are an entrepreneur or business leader, you’ve probably been told that scaling your company requires endless hustle, 80-hour workweeks, and wearing every single hat yourself. But what if the very thing driving your early success is the exact habit holding your company back from its next big breakthrough? Our guest today has built $500M+ businesses, flown planes, and surfed waves around the world, yet his most radical advice for CEOs wanting to scale is remarkably simple: stop working so hard and do less. Bill Gallagher is a world-class executive coach who has led four companies as CEO, helped build multi-million dollar enterprises, and trained leaders across 13 countries and over 28 cities. As host of the Scaling Up Podcast and author of Busy Is Broken, Bill is on a mission to help leaders restore order, regain their sanity, and build high-growth businesses that don't depend on them being in the room 24/7. Please join me for my conversation with Bill Gallagher. Guest Bio: Bill Gallagher is a highly rated business coach whose passion is helping CEOs and entrepreneurs manage growth better; restore time, order and sanity to their lives—and get growing again or growing faster. With more than 36 years of entrepreneurial and executive experience and 18 years coaching and training leaders who want to improve their leadership and performance, he now works with leaders and teams in over 28 cities and 13 countries. He has led four companies as CEO/owner and was a partner/executive in two others as they grew from startup to more than $500 million in annual revenue. A former DJ and radio executive, Bill hosts the Scaling Up Podcast. In his free time, he is an avid surfer, sailor, skateboarder, pilot, scuba enthusiast and recovering triathlete. Happily married for more than 20 years, he and his wife Lori live in the Oakland Hills and are parents to two grown children. Resource Links: Website: https://scalingcoach.com/Q20/Product Link: https://busyisbroken.com/ Insight Gold Timestamps: 03:05 I went to fifteen different schools before I finished and I finished two years early 06:41 Your book actually makes that bold statement: busy is broken 11:44 We've got to work on our business and not in our business 14:29 The next one is perfectionism 16:39 Typically I have the home schedule and then I have the road schedule 19:38 If you like Dan Sullivan, you will get something different but related from my work 21:37 My podcast today, we're over 700 episodes now 23:39 You want actual partners who are fully engaged in the enterprise, who are leaders accountable for things 26:05 If you go to busyisbroken.com, there's a link to their study 29:13 A $200 million sale, if you start from nothing, it's fantastic, but a 200 million dollar sale if you were at 2 billion is really tragic 31:30 In a period of high growth for the company, my team leveled up 35:16 We'll worry about strategy if we're not growing 38:25 You deal with whatever it is in real time 45:30 The richness is not just the quality of life and what I do, but also the impact 47:50 The book is Busy is Broken by Bill Gallagher 47:53 The website is scalingcoach.com 49:33 Thinking I'm smarter than I am gets me in trouble every time Connect Socially: LinkedIn: https://www.linkedin.com/in/billgall/ Facebook: https://www.facebook.com/scalingupbizcoach/ Podcast (Scaling Up Business): https://podcasts.apple.com/us/podcast/scaling-up-business-with-bill-gallagher/id1106735103 YouTube: https://www.youtube.com/@BillGallagherScalingCoach Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 8 Episode Overview: Welcome back to Becoming Preferred, the podcast where we equip entrepreneurs and business professionals with the mindsets and strategies to level up their game and become the best version of themselves. Back in Season 1, we were joined by executive leadership coach Shawna Schuh for a conversation that left a lasting mark on our audience. She reminded us that "teams are tired of being told and sold" and that the quality of our answers depends entirely on the mastery of our questions. Fast forward to today: leadership, team dynamics, and workplace expectations have evolved dramatically. But Shawna’s core message, that investing in human connection, emotional intelligence, and master-level questioning is the ultimate competitive advantage, and it's more critical now than ever before. Today, Shawna returns to help us navigate the modern leadership landscape, build resilient hybrid cultures, and step out of our own way so we can "choose legendary." Please join me for my conversation with Shawna Schuh. Guest Bio: Shawna Schuh is an executive leadership coach, Certified Speaking Professional (CSP), and master communicator dedicated to helping business leaders unlock their team's full potential. With over three decades of experience, two TEDx talks, and a Master’s Certificate in Neuro-Linguistic Programming (NLP), Shawna specializes in guiding executives and entrepreneurs out of operational weeds and into transformative team leadership. Her work focuses on uncovering critical leadership blind spots, elevating emotional intelligence, and building high-trust workplace cultures through intentional communication. As an author and the founder of Schuh Biz Productions, Shawna has presented to and coached teams at organizations ranging from Nike and Columbia Sportswear to major national trade associations. She is renowned for her high-energy, humorous, and deeply practical approach—teaching leaders how to move away from rigid management tactics and embrace powerful questioning strategies that drive genuine engagement and long-term business results. Whether coaching senior executives, guiding cross-generational teams, or speaking on international platforms, Shawna’s mission remains constant: equipping leaders to invest in themselves and their people so they can navigate change, cultivate resilience, and become the preferred choice in their industry. Resource Links: Website: https://shawnaschuh.com/Product Link: https://shawnaschuh.com/individual-leaders/ Insight Gold Timestamps: 02:48 Fear is something we're going to talk about quite a bit. 04:18 You highlighted that teams are tired of being told and sold 06:58 We're constantly serving our children. It feels good because we're needed 10:10 Somewhere along the line, this has got to be in our programming 13:03 One of the reasons that people go and get coached is because they're smart enough to understand they need help 14:50 In our Season 1, you shared a brilliant takeaway: The quality of your answers is in direct proportion to how masterful your questions are 18:47 Four years ago you introduced our audience to Win Wednesdays, asking teams what they got done and what they were most proud of 22:31 Let's talk about intent versus impact, particularly in today's world 23:28 At the end of the day, they would say, What was a rose? What was a thorn, and what's a bud? 25:22 We're so driven to productivity that we lose the humanity of what we do 27:25 You have to look and say what team, what culture inside my own do I really want to create here? 30:55 You said that the ones that are the most hurtful humans are probably the ones hurting the most 31:29 And empathy is an interesting word; I can feel for you and I'm still going to demand a certain standard 33:11 The question you have to ask is: do I care enough or do I love enough? 35:24 We have to become relevant, we have to be able to say that I add value 37:34 Ask your clients what value they get from you 43:55 Benjamin Franklin asked himself every morning, what good can I do today? 45:04 Shawnaschuh.com is the website 45:58 If each day we can live where we're actually smelling and seeing and touching and experiencing all that the gifts that we're given, then we're living all the way to the edges Connect Socially: YouTube: https://www.youtube.com/results?search_query=shawna+schuh Instagram: https://www.instagram.com/shawnaschuh/ Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 7 Episode Overview: Welcome back to Becoming Preferred, the podcast dedicated to helping you level up your game and become the best version of you. Every business professional or owner reaches a critical crossroad: Do you keep chasing every revenue dollar by trying to be everything to everyone? Or do you have the courage to go narrow, dominate a specific niche, and build a truly scalable revenue engine? Our guest today spent fifteen years running a broad, generalist agency before he finally made the hard call most founders avoid. He went narrow. Today, he is the Founder and CEO of The B2B eCommerce Agency, author of the definitive guide Closing the Digital Revenue Gap, and an elite event producer who has commanded high-stakes stages since age sixteen. He’s here to share the blueprints on how to turn deep expertise into a powerful book, stop giving away your strategy for free, and discover the highly profitable niche that is likely already hiding inside your current client roster. Join me for my conversation with Ethan Giffin. Guest Bio: Ethan Giffin founded his agency in 2007 with a broad mandate and a lot of ambition. Two decades later, he has done what most founders only talk about: picked a specific lane, built deep expertise in it, and turned that expertise into a consulting practice, a summit, and a book. As Founder and CEO of The B2B eCommerce Agency, he works with mid-market manufacturers and distributors, and his book Closing the Digital Revenue Gap distills everything he learned the hard way. Ethan has spent two decades making the hard calls most founders avoid: going narrow when the easier path was to stay broad and rebuilding when things stopped working. He also runs a second business most people never see coming. As DJ Opie, he has produced high-end nonprofit galas since the age of 16, with a full production operation that has run alongside his agency career for over thirty years. Resource Links: Website: https://ethangiffin.com/Business Website: https://b2becommerceagency.com/Free Book: https://b2becommerceagency.com/free-consultation/ Insight Gold Timestamps: 02:46 When the internet came in the in the mid-90s I got very involved in that and so it's just been this like constant entrepreneurship 04:16 Let's talk about your book, Closing the Digital Revenue Gap: 10 Revenue Blind Spots That are Costing You More Than You Think 07:22 AI touches every aspect of what we're doing 08:30 I think actually that's the competitive advantage in the future is H to H, human to human 10:08 I wanted to play a bigger role and have a larger voice in the industry 13:01 Especially in a world of AI, people are looking for greater degrees of trust 16:14 I think that you should be evaluating your customers on an annual basis and figuring out are there ones that aren't a fit? 19:26 I was tired of dealing with a**holes 21:09 We're not a quantity business, we're a quality organization 24:57 I think prescription before diagnosis is malpractice 28:15 For entrepreneurs listening who want to write a book to build authority, how do you ensure the book doesn't just sit on a shelf? 31:12 It's glaringly across the board that your customers want to buy from you digitally 33:32 How are you applying AI now to help close that digital revenue gap? 37:06 It's really helping to read the room and understand where people wanna go 38:59 We have to understand that these digital systems are not meant to take commission away from your sales team 39:51 The book's called Closing the Digital Revenue Gap 39:59 The website is EthanGiffin.com Connect Socially: LinkedIn: https://www.linkedin.com/in/EthanGiffin/ LinkedIn Business: https://www.linkedin.com/company/b2becommerceagency/ B2B eCommerce Podcast: https://www.ecommercemaste.rs/ Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 2 Episode Overview: Welcome back to Becoming Preferred, the podcast designed to help you level up your game and become the best version of you. If your income or revenue personally or professionally looks strong on paper, but your bank account at the end of the month tells a completely different story, you are definitely not alone. Too many brilliant entrepreneurs and professionals, find themselves trapped on a cash-flow roller coaster, driving top-line growth while quietly sacrificing their peace of mind, their sleep, and their freedom outside of work. Because financial stress doesn't stay at the office. When your finances are reactive and unpredictable, it bleeds into your personal life, robbing you of the energy you should be spending on your family, your health, and the things that truly matter. Our guest today is a master at turning financial chaos into predictable momentum. With over 30 years of finance experience, she is a powerhouse Fractional CFO, business strategist, and the author of Hidden Profits. She specializes in helping entrepreneurs uncover silent profit leaks, improve cash flow, and finally build the financial stability needed to pay themselves consistently and reclaim their lives. Please join me for my powerful conversation with Debra Angilletta. Guest Bio: Debra Angilletta is a former Wall Street trader, Fractional CFO, and Master Certified Profit First Professional with more than 30 years of experience helping business owners turn revenue into real profit. As the author of Hidden Profits: Stop Chasing Cash–Predictable Profit in 90 Days, Debra helps answer the question, "Where did all my money go?" Debra uncovers the hidden money leaks draining cash, helps owners create predictable profit, and shows them how to build financially healthy businesses that generate more cash without simply working harder or selling more. Resource Links: Website: findmyhiddenprofits.comProduct Link: https://www.amazon.com/Six-Figure-Schedule-Streamline-Skyrocket-ebook/dp/B00PMKZZSA?ref_=ast_author_mpbProduct Liink: https://www.amazon.com/Hidden-Profits-Chasing-Predictable-Profit-ebook/dp/B0GRRNXWVY/ref=sr_1_1?crid=2GSPXOX3YE87O&dib=eyJ2IjoiMSJ9.52U2iz0_Uqn5afS6AInqhg.4K6mExhPPZil55I0iyvjk2u72m7gbwEXLy1JImrOY58&dib_tag=se&keywords=hidden+profits+debra+angilletta&qid=1782742975&s=digital-text&sprefix=hidden+profits+debra+angilletta%2Cdigital-text%2C179&sr=1-1 Insight Gold Timestamps: 02:09 When I was a child, my favorite toy was the cash register 03:03 Money equaled freedom 06:10 Are you seeing common mindset issues? 07:51 When it comes to money, it's something that people feel like they're a math person or they're not a math person 10:51 A lot of times they don't have time to work on the business 13:12 Start making money, expenses keep going up 16:48 I like to revisit the SaaS subscriptions, make sure we're using everything in the business to the ability that we can 20:39 That can really increase your revenues just by making that one little tweak 22:38 We call it the Goldilocks pricing 25:34 What is it that you love that your accountant does for you? And what is it that you wish they did more of? 27:47 It all depends on what the business owner is looking for 30:53 She wound up 10X'ing her profits and then reducing her expenses by about half 34:11 CAC is the customer acquisition cost, and LTV, lifetime value of the client, and most people don't go there 36:22 If your revenue resets to zero on the first of every month, you don't have a scalable business, you just have a high-stress job 37:02 I always like to say the money's in your time 39:42 If I was to design things in an ideal manner, what would my life and my business look like? 42:45 Your book, Hidden Profits, is an incredible roadmap 42:54 You can find it at findmyhiddenprofits.com Connect Socially: LinkedIn: https://www.linkedin.com/in/debraangilletta/ Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 5 Episode Overview: Welcome back to the Becoming Preferred Podcast, where we focus on insights to help you level up your game and become the best version of you. When you think about what makes a business or a leader valuable, it’s easy to focus on strategy, metrics, and technical execution. Most people associate top-tier strategy consulting with pure analytics and spreadsheets—our guest today proves that the highest-yield leadership strategy on Earth is actually generosity. Joe Davis spent nearly four decades at Boston Consulting Group, serving as Managing Director and Senior Partner, leading BCG North America, and co-founding its Public Sector practice—guiding leaders right through the heart of the 2008 banking crisis. He’s helped build innovation hubs across Silicon Valley and now serves as an award-winning author and speaker on a mission to redefine high-performance leadership. In his landmark book, The Generous Leader, Joe shows us why treating people with deep, intentional generosity isn't soft—it’s your greatest competitive advantage. Please join me for my conversation with Joe Davis. Guest Bio: Joe Davis is an award-winning author and speaker on a mission to bring generosity to leadership. He spent 1987 to 2025 at the Boston Consulting Group (BCG), where he served as a Managing Director and Senior Partner. Joe led BCG North America and founded its Center for Inclusion and Equity. After working in BCG’s Boston and Australia offices, Joe co-founded BCG’s Washington, DC, office in 1996 and took over its leadership in 2006. While leading the Washington, DC, office, he became the firm’s first Northeast System Leader. In 2008, Joe launched BCG’s US public sector practice, where he worked with Sheila Bair and the FDIC during the peak of the banking crisis. In 2011, Joe was recognized as one of Consulting Magazine’s Top 25 Consultants for excellence in the public sector. In 2013, Joe moved to San Francisco to lead BCG’s West Coast System. While on the West Coast, he was instrumental in founding BCG Digital Ventures. Joe also served as the BCG Executive Sponsor and Vice Chairman of B Capital Group, working with founders Eduardo Severin and Raj Ganguly. During this time, his team worked with Bay Area leaders to bring Super Bowl 50 to San Francisco in 2016–an experience Joe reflected on in his 2013 Ted Talk. In his book, The Generous Leader, Joe offers a seven-part guide to heartfelt and collaborative actions that transform the reader into a generous leader. Joe earned a BA in Economics from Whitman College—where he now serves as Chair of the Board of Trustees—and an MBA from Harvard Business School. Throughout his career, Joe has led with a collaborative approach, a commitment to equity, and a track record of delivering results that shape both organizations and communities. Joe has been married to his wife, Sarah, for over four decades. They have four wonderful children and eight grandchildren. Resource Links: Website: https://www.joedavis.com/Product Link: https://www.joedavis.com/#row-book Insight Gold Timestamps: 01:50 We're talking about your book The Generous Leader 03:52 The value of hard work, that was clear 07:18 The work-life world has blurred 09:24 Let's invert the pyramid and that leader should be at the bottom supporting the organization 11:42 You can't say you don't know, you're the CEO, you have to have all the answers 16:54 Today it seems like we're looking for creativity, we're looking for innovation 17:58 40+ percent of the Gen Z and millennials are stressed every day 19:57 To be really an inspiring leader and move mountains, you need to be connecting 25:36 If you're not inspiring your people, listening to them, motivating them to deliver in those moments with some humbleness, good luck 29:38 Those that burn out early are those that think they can do it all themselves 32:06 How can leaders give generously to others without running their own batteries down to zero? 34:26 If someone does a job well done, take a moment to write an email to them or a text 37:25 Just say I don't know, if you don't know 40:15 The book's called The Generous Leader: Seven Ways to Give of Yourself for Everyone's Game by Joe Davis Connect Socially: LinkedIn: https://www.linkedin.com/in/joedavis1313/ YouTube: https://www.youtube.com/@JoeDavisTGL Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 4 Episode Overview: Welcome back to Becoming Preferred! Last week, in part one of our conversation with Nima Rahmany, we laid the groundwork by looking inward—focusing on personal development, emotional regulation, and what it truly takes to become 'trigger-proof'. If you missed that episode, I highly encourage you to go back and give it a listen. But today, we are diving into part two, where we translate those personal insights directly into professional development. We’re taking a hard look at the 'paradox of the decorated wreck'—why so many high-achieving leaders and entrepreneurs master business execution, yet find themselves unequipped when personal dynamics or workplace stress spill over. We’ll explore how drive can sometimes be a coping mechanism, how to move from intellectual insight to real embodiment, and practical tools to regulate your nervous system under high stakes. Please join me for part two of my conversation with Nima Rahmany. Guest Bio: Nima Rhamany helps high-performing individuals, couples, and families heal relational wounds, regulate their nervous systems, and become trigger-proof in love, leadership, and connection. Formerly a chiropractor, Nima now guides clients through somatic and shadow integration to interrupt unconscious relational patterns and create emotionally safe, co-regulated relationships. Nima's work blends neuroscience, polyvagal theory, attachment theory, and transformational coaching to help people build more secure, authentic connections. Resource Links: Website: https://becometriggerproof.com/Product Link: https://becometriggerproof.com/shop/ Insight Gold Timestamps: 01:34 I want to talk about the paradox of the "decorated wreck" 02:08 The thing that makes us successful in business, it actually hurts us in intimate relationships 04:31 Most entrepreneurship and success-driven behavior is a trauma response 06:21 The wound will show up, and your children are designed to bring that up for you, your partner is designed to bring that up for you 09:24 Trauma is not just what happens to us, it's what's happening inside of us 12:48 How do we know then if our drive is coming from a place of inspiration or a place of running away? 15:35 Addictions in the child become the solution to receive the connection that they're not receiving from parents 19:08 Insight alone is not enough 20:55 It needs to be practiced and addressed the same way that you can't become a good dancer from reading a book or listening to a podcast 24:22 If you're living in an identity of a victimhood... 26:44 Their egos stop them from actually admitting the truth that there is a vulnerable part of them 28:51 What was the nervous system of the parents that got downloaded onto your nervous system 34:38 You can still have the same type of pain in losing a client 36:56 Disrespect is not a feeling; disrespect is a story 45:36 When you apply the skills, the methodology, regulate, integrate, communicate, you just come back home sooner 48:51 The first step is to repair with yourself Connect Socially: Facebook: facebook.com/nimarahmanyofficial Instagram: instagram.com/nimarahmanyofficial YouTube: youtube.com/@NimaRahmanyOfficial Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 3 Episode Overview: Welcome back to Becoming Preferred, the podcast dedicated to helping you level up your game and become the best version of you. Normally, we spend our time developing strategies for market dominance, leadership, and business growth. But true success isn't just about what you accomplish on paper—it's about how you show up as the highest, best version of yourself in every area of your life. That’s why today’s episode is part one of a special two-part series. This week, we’re laying the foundation by focusing entirely on personal development. We’re joined by Nima Rahmany to explore what it means to become 'trigger-proof,' break intergenerational patterns, and build genuine emotional safety. Then, be sure to tune in next week for part two, where we’ll build on these insights and pivot the conversation directly toward professional development! So, let's get into part one—join me for my conversation with Nima Rahmany. Guest Bio: Nima Rahmany helps high-performing individuals, couples, and families heal relational wounds, regulate their nervous systems, and become trigger-proof in love, leadership, and connection. Formerly a chiropractor, Nima now guides clients through somatic and shadow integration to interrupt unconscious relational patterns and create emotionally safe, co-regulated relationships. Nima's work blends neuroscience, polyvagal theory, attachment theory, and transformational coaching to help people build more secure, authentic connections. Resource Links: Website: https://becometriggerproof.com/Product Link: https://becometriggerproof.com/shop/ Insight Gold Timestamps: 04:35 By the age of 13, I was like hellbent on becoming a chiropractor 05:13 I inherited this intergenerational angst of this constant feeling of hypervigilance 10:02 This is what they call the anxiety alarm loop 14:56 It was like the universe gifted me this experience... 17:16 There's no gap between stimulus and response if you're carrying shame 22:01 The true test of somebody's teaching of something is what are they living? 24:40 What you're talking about is the concept of creating emotional safety 27:26 The first thing is when I put an expectation on myself to make a quick turnaround... 30:15 There's an unconscious covert expectation that we have 35:32 The problem is actually called enmeshment 38:00 Just normal experiences of people with different values 44:46 What would love do? 46:28 A true successful person, I look at the way their partner looks at them 47:19 The website is becometriggerproof.com Connect Socially: Facebook: facebook.com/nimarahmanyofficial Instagram: instagram.com/nimarahmanyofficial YouTube: youtube.com/@NimaRahmanyOfficial Free Gift from Nima Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 2 Episode Overview: Welcome back to Becoming Preferred, the podcast for business professionals and entrepreneurs who want to level up their game and become preferred in the markets they serve. If you run a B2B company, there’s a high probability you’ve hit a very specific growth ceiling: you built a fantastic business through relationships and word-of-mouth, but the moment you try to scale beyond referrals, your marketing completely stalls out. You keep tweaking your website, changing ad agencies, and wondering why it’s not converting.' Our guest today says the problem isn't your marketing tactics; it's that you are performing the wrong show. Matt Wolfe is a brand strategist, Partner at Brand3, and one of the country's most experienced StoryBrand Certified Guides, having transformed the messaging of over two hundred and fifty organizations across thirty industries. But what makes him truly unique in this space is his background: before moving into full-time marketing, Matt spent twenty-five years on professional stages, including Broadway. He understands better than anyone alive why some scripts grip an audience and others cause them to walk out by intermission. Today, we are unpacking his 'Brand-First Rule,' how to scale a relationship-driven B2B beyond referrals, and how to make your marketing look less digital and significantly more human. Join me for my conversation with Matt Wolfe. Guest Bio: Matt Wolfe spent 25 years on professional stages, including Broadway, before pivoting to full-time marketing. That path looks like a detour until you hear him explain why a business’s brand message works the same way a script does. Every word either earns an audience’s attention or loses it, and most companies are performing the wrong show. Today, Matt is a Partner at Brand3 and one of the most experienced StoryBrand Certified Guides in the country, with work across 250+ organizations in more than 30 industries. He helps B2B leaders who’ve built businesses on strong word-of-mouth figure out why their marketing doesn’t reflect that fact - and fix it at the source. Brand3’s Scale Beyond Referrals program helps relationship-driven B2Bs tell a story that connects with their ideal clients. In a world that’s growing more digital, his team makes marketing more human - and makes B2Bs the obvious choice to their ideal clients. Resource Links: Website: https://www.brand3.net/Website: https://www.mattwolfemarketing.com/Product Link: https://www.brand3.net/ways-to-engage/ Insight Gold Timestamps: 03:40 You have this fantastic phrase where you say that most B2B companies are performing the wrong show with their marketing 05:05 That's really all that is at the end of the day, is the right story to the right people 06:36 StoryBrand says make your audience the hero of the story 07:53 I think StoryBrand has moved the needle on that conversation 11:43 I'm going to make this bold statement, and then I'll qualify it: Demographics don't work 13:47 At the end of the day, these sales only happen through carefully built trust and relationships 17:02 We've been using the phrase: trust recession 19:30 You have a strict brand first rule that says, "Stop marketing a message you haven't built yet" 21:22 The game's going to be won or lost on that header and whether or not that says to somebody, "I'm telling your story" 23:39 Good marketing is shining the spotlight back on the ideal client 25:06 If you don't articulate the problem that they're facing, there just is no story 26:57 We just have to keep asking the question, how will this digital thing that we're doing now lead to a human encounter? 32:36 If you do this right, you're putting more humans in front of the right ideal client humans to have these great encounters 36:03 We were like, "Why aren't we telling that story?" 38:34 Matt Wolfe, the website is brand3.net 38:41 Your personal website as well mattwolfemarketing.com 38:58 You can also go to scalebeyondreferrals.com 39:13 We have a podcast called The CEO's Heart for Service Connect Socially: LinkedIn: linkedin.com/in/MattWolfeMarketing Facebook: https://www.facebook.com/brand3marketing/ The CEO's Heart for Service Podcast: https://podcasts.apple.com/us/podcast/the-ceos-heart-for-service-scaling-business-without/id1896298694 Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 7 EPISODE: 1 Episode Overview: Welcome back to Becoming Preferred, the podcast designed to help ambitious business professionals and entrepreneurs build unshakeable client trust, scale their impact, and become preferred in the markets they serve. If you run a professional services firm, an agency, or a consulting practice, you’ve likely fallen into a very common trap: you try to win clients by being the smartest person in the room. You show up to pitches armed with deep expertise and immediate answers, only to wonder why the client chose someone else. Our guest today says that over-indexing on your own 'smartness' is the fastest way to kill a deal. Scott Armstrong is a marketing veteran, global agency founder who scaled his business to over twenty-two million dollars, and the mastermind behind Win The Question. He is also a self-reformed 'expert' who learned how to build trust the hard way. His upcoming book, From A*****e to Ally, is a field manual on how highly qualified professionals accidentally lose trust and exactly how to get it back. Today, we’re unpacking how to stop relying on rare 'rainmakers,' how to coach trust as a tactical skill across your entire team, and how to shift from pitching answers to truly winning the question. Please join me for my conversation with Scott Armstrong. Guest Bio: R. "Scott" Armstrong has spent 38 years learning what most ambitious professionals figure out the hard way: it's not about you. Scott is the founder of Win The Question, where he teaches ambitious professionals how to build trust by reducing their natural self-orientation and working to win the question before the answer. Scott's book "From A*****e to Ally: How Ambitious Professionals Lose Trust and How To Get It Back" is the field manual and it will be launch in the fall. He lives at the end of a dirt road in Creemore where he trusts his neighbors and his motorcycle. Resource Links: Website: winthequestion.comProduct Link: https://www.winthequestion.com/book Insight Gold Timestamps: 02:20 I hadn't really learned yet how to build trust, I just learned how to hustle 04:27 Trust has a math to it, or professional services trust at least has a math to it 05:15 Trust is really the shift from about me to about you 07:31 Your upcoming book has a brilliantly provocative title, From A*****e to Ally 10:30 What does it mean to win the question in a high-stakes client meeting? 12:12 Stephen Covey's fifth habit, "Seek first to understand, then seek to be understood." 14:23 Often the managing partner or the leader of the firm doesn't even really know what skills they're using successfully to build trust 16:28 Ask before you answer 17:05 You should be learning from my mistakes rather than my successes 20:28 At the top of my page, I just put a little reminder, "Shut up," that's my first prep note 22:38 Using that methodology, we lost a $10 million account in a review, and won it all back and more 12 months later 25:08 Give me 45 minutes to come and have a conversation, and then we'll craft a perfect solution for you based on that conversation 27:52 He was better at asking questions than I was, and his big win question's a real simple one 31:30 One of the things I like about your podcast is how much research you all do 34:05 Bottom line is if you're putting deposits into that relationship bank account on an ongoing basis, they don't divorce you when the proverbial hits the fan 37:49 The tagline for that company is not go fast, don't die, it's really go fast, go far 39:47 You might have a weather forecast, but it can change 42:10 You can literally these days run Otter on a call or in the meeting itself... after the meeting is over, will tell you not only how often did you speak versus when your client spoke... 42:49 The book is From A*****e to Ally: Why Ambitious Professionals Lose Trust and How to Get It Back by Scott Armstrong. (available Q4) 43:33 Scott Armstrong at winthequestion.com Connect Socially: LinkedIn: https://www.linkedin.com/in/rscottarmstrong/ Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 6 EPISODE: 36 Episode Overview: Welcome back to Becoming Preferred, the podcast for ambitious entrepreneurs and business professionals who want to level up their game and become the best version of you. Every week, we talk about how to become preferred, but let me ask you a tough question: You might be building a brand that customers love, but are you building a business that an investor would actually buy? Whether you’re an established entrepreneur looking for an exit strategy, an investor looking for high-yield cash flow, or a professional wanting to skip the startup phase and buy an existing company, today’s episode is your ultimate playbook. Joining us is David C. Barnett, an international private transaction consultant, 3-time best-selling author, and the master strategist behind 11 books on business acquisitions, financing, and valuation. Today, we are pulling back the curtain on how businesses are actually bought, sold, and valued in the real world. Join me now for my conversation with David Barnett. Guest Bio: David Barnett has been working with small and medium sized businesses for over 20 years. He has helped entrepreneurs buy and sell them. He has helped them grow. He has helped people finance them. David is the host of a YouTube channel with hundreds of videos about buying, selling, financing and managing small and medium sized businesses and can be found anytime at his blog site www.DavidCBarnett.com. Resource Links: Website: www.DavidCBarnett.comDavid's Books: https://www.investlocalbook.com/p/buy-book.htmlProduct Link: https://www.investlocalbook.com/p/courses.html Insight Gold Timestamps: 03:13 It seems very obvious to me, and I didn't understand why they didn't see what I saw 07:07 I was with the Yellow Pages for about seven years, it was fantastic 10:46 If they don't pay for it, they don't value it 13:54 People seem to have a lack of imagination 19:06 All you're doing if you overpay for a business is you're trading startup risk for financing risk 20:40 There isn't anyone who is cautious, intelligent, and wise who's willing to write a check for that business 23:23 Would you like to hear some sobering statistics? 24:53 Cashing out of a business is something that happens in Silicon Valley, i's, it's really a unicorn story 29:15 Let me get something absolutely clear, it is possible for somebody to buy a business with none of their own money 30:15 How do you expect to trade nothing for something of great value... 31:28 I'll say, "What's the debt to equity ratio on your opening balance sheet?" 34:27 Do you know what it's called when you run a household profitably 38:57 Can you invest in a small business and outperform things like the stock market and all those other kinds of things? 41:05 You can actually get paid to learn about businesses by going and working there 43:25 Whether or not you're going to be able to sell your business comes down to two questions 46:01 The top 5 reasons small, privately controlled businesses go up for sale are... 43:37 You authored a book called 21 Stupid Things People Do When Trying to Buy a Business 47:05 You become the end of all blame-chains 49:08 If you're buying, selling, or starting, davidcbarnett.com Connect Socially: LinkedIn: https://www.linkedin.com/in/davidbarnettmoncton/ YouTube: https://www.youtube.com/@DavidCBarnett Instagram: https://www.instagram.com/dbarnettmoncton/ Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

SEASON: 6 EPISODE: 35 Episode Overview: Welcome back to Becoming Preferred, the podcast for business professionals and entrepreneurs who want to stand out, level up their game, and become the best version of themselves. Every leader listening to this wants three things: flawless operational excellence, absolute team accountability, and a bulletproof culture. Yet, so many organizations get it completely wrong. They mistake rigid compliance for culture, and they mistake punishment for accountability. Our guest today cracked the code on how to align these elements to drive massive enterprise value. Brian Fielkow is a veteran corporate executive, the former CEO of Jetco Delivery, and an organizational performance expert who has spent three decades leading companies in high-risk, high-hazard industries. He’s the author of the upcoming book, Making Safety Happen, but today, we are exploring the universal business principles that apply to any company—from startups to tech giants. We’re talking about how to break down silos, build unshakeable employee trust, and design bulletproof processes that eliminate dangerous shortcuts. Join me for my conversation with Brian Fielkow. Guest Bio: Brian L. Fielkow is a recognized business leader, board director, and advisor known for transforming how organizations manage safety, risk, and performance. He leads a national team supporting thousands of companies in strengthening culture, improving safety outcomes, and driving profitable growth across high-consequence industries. A sought-after international speaker, he is widely respected for translating safety leadership into practical business strategy. Previously, as CEO of Jetco Delivery, he built one of North America’s most admired logistics companies, earning national recognition for its safety culture. He is a recipient of the National Safety Council’s Distinguished Service to Safety Award and was named one of the Houston Business Journal’s Most Admired CEOs. His insights have been featured in leading publications including The Wall Street Journal, Inc., Entrepreneur, and other leading business publications. His new book Making Safety Happen, is available for sale on Amazon. Resource Links: Website: https://brianfielkow.com/Product Link: https://brianfielkow.com/author-books/Product Link: http://brianfielkow.com/on-demand-courses/ Insight Gold Timestamps: 03:02 They pay a premium not necessarily for what you sell, but for how you deliver, for your reliability 06:37 I don't know with 100% turnover how you create a stable, predictable offering 07:52 Price can only be important if it's an apples to apples competition 08:43 Price is never the issue, unless it is the issue, and when it's the issue, it's the only issue 11:11 You talk about a direct connection between culture, accountability, and operational excellence 12:03 We had our drivers, our professional drivers write the handbook 13:10 Continuous training on the core processes to me is more important than trying to find a new topic every week 16:01 I figured that if I held myself to those standards, I would've had to fire myself in the first week because I make a lot of mistakes 18:45 Sometimes it's as simple as who you invite to the table 21:13 Leadership is how you show up 21:57 Everything improved because we broke down the silo, we opened up the lines of communication and built trust 24:38 You've got to remember that your employees are your representative to your customers and other stakeholders 27:22 If there's a better way of doing things, we keep our minds open and we adjust the process 29:15 The fact that something didn't go wrong, doesn't mean the process is a good one, it just might mean you're lucky 31:14 I recommend to your audience: The Checklist Manifesto 31:52 We need to be reminded more than we need to be taught 33:45 You only have one chance, and only one, to make a first impression 35:40 This is a journey with no finish line 37:31 The website is brianfielkow.com 38:00 [email protected] Connect Socially: LinkedIn: https://www.linkedin.com/in/brianfielkow/ YouTube: https://www.youtube.com/channel/UCYzVEB9dcSsuHeDFpuDamIw Email: [email protected] Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/