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In this episode, Louise and I explore the qualities of a good business owner, the importance of self-awareness, and how to model leadership for your team. We discuss how personal traits influence business success and the value of resilience, boundaries, and self-improvement.  keywords business owner, leadership, self-awareness, resilience, team management, personal development, business growth, leadership qualities  key  topics Self-awareness and honesty in leadership The importance of modeling behavior for your team Resilience and tenacity as core business skills The challenge of balancing personality traits in leadership The role of boundaries and consistency in team management Learning from mistakes and continuous self-improvement The impact of personal values on business decisions The importance of being a role model for reliability and trust Understanding your natural behaviours and adapting as a leader The emotional skills required for effective business management  takeaways Business owners should honestly assess if they are the leader their business needs. Modelling good behaviour and setting boundaries is crucial for team trust. Resilience and tenacity are essential skills for managing a tough role. Self-awareness helps leaders adapt their natural traits for better team management. Consistency in applying policies builds trust and fairness. Learning from mistakes and seeking feedback are vital for growth. Balancing personality traits enhances leadership effectiveness. Being a good boss involves continuous self-improvement. Personal values influence decision-making and team dynamics. Effective leaders understand the emotional side of managing people.  sound bites "The goal is to make myself redundant as a business owner." "I can switch from being quiet to salesy in seconds." "Am I a good person or a bad person? Probably not black and white." Chapters 00:00 Introduction: What it means to employ yourself in your business 01:54 Would you pass an interview for your own business? 03:46 The importance of self-awareness and honesty in leadership 05:55 The goal of making yourself redundant as a business owner 07:48 Modelling behaviour and setting boundaries for your team 09:57 Understanding natural personality traits and their impact on leadership 12:12 Learning to adapt and develop emotional skills as a leader 14:08 The importance of consistency and fairness in team management 16:05 Handling mistakes, feedback, and personal growth 18:08 Balancing personality traits for effective leadership 19:58 The challenge of maintaining boundaries and standards 22:04 Reflections on decision-making, values, and being a role model 23:06 Conclusion: Striving to be the boss you would want to work for

In this episode, Diane and Louise discuss the challenges and solutions for taking time off as a cleaning business owner, emphasizing the importance of systems, delegation, and mindset shifts to achieve work-life balance.  keywords cleaning business, time off, delegation, systems, business growth, work-life balance, entrepreneurship, business management  key  topics The importance of planning and systems for time off Delegation and trusting your team Handling sickness and emergencies in absence Practicing time off gradually to build confidence The mindset shift needed to accept imperfection and messiness The role of control and standards in delegation The impact of business size on taking leave Strategies for managing staff and customer expectations The benefits of practicing short breaks before long vacations The importance of clarity on business goals and personal priorities  sound bites "If you haven't got anyone to cover, that's what I'd seriously be looking at" "You don't want to ignore inquiries, but they can be put on hold" "Sometimes I would somebody slightly worse than me into a position if I thought they'd deal with it better" Chapters 00:00 Introduction: Why Taking Time Off Matters 02:05 Common Challenges in Taking a Week Off 04:05 Strategies for Managing Sickness and Emergencies 07:09 Preparing Your Business for Absence 10:07 The Role of Systems and Delegation 13:10 Practicing Time Off Gradually 15:53 The Mindset Shift: Accepting Mess and Imperfection 18:52 Building a Business That Can Run Without You 21:52 Conclusion: Achieving Balance and Growth

In this episode, we explore the common mistakes cleaning business owners make and how to avoid them. Diane and Louise share practical insights on marketing, customer service, systems, and growth strategies to build a profitable and sustainable business.  keywords cleaning business, business mistakes, marketing, customer service, systems, growth, profitability  key  topics Pricing strategies and value over cost Importance of professional online presence Effective marketing and customer acquisition Systems and technology in operations Recruitment and team building Customer reviews and reputation management Route planning and scheduling efficiency Recurring services and customer retention Business mindset and leadership  takeaways Customers value reliability and quality over price. A professional, homely website can attract more clients. Consistent marketing is essential for steady growth. Simple systems and processes improve efficiency. Hiring slowly and training thoroughly prevents issues. Always confirm appointments to reduce no-shows. Focus on profit, not just activity or busy-ness. Continuous marketing sustains long-term stability. Think like a business owner, not just a cleaner.  sound bites "Be authentic, not just corporate." "Ignore reviews at your peril." "Profitability is what truly matters." Chapters 00:00 Introduction to Common Cleaning Business Mistakes 02:16 Pricing Strategies: Value Over Price 03:45 Online Presence and Professional Image 07:00 Marketing: The Starting Point, Not the Finish 10:18 Recruitment: Hiring the Right Team 11:26 Handling Customer Reviews Effectively 12:30 Systems and Technology in Business 14:49 Profitability vs. Busy-ness 16:00 Consistent Marketing for Stability 17:46 Thinking Like a Business Owner

This episode explores the recent legal changes regarding safeguarding cleaning staff from harassment and unsafe environments. Diane and Louise discuss practical strategies, risk assessments, and industry implications to ensure staff safety and compliance.  keywords safeguarding, cleaning industry, harassment prevention, risk assessment, legal compliance, staff safety, industry standards  key  topics Legal changes to safeguarding and harassment prevention Importance of risk assessments and proactive planning Training staff on safeguarding policies and scenarios Industry challenges with legislation and competition Practical steps for safeguarding in private homes and workplaces Handling harassment and uncomfortable situations effectively The role of policies, documentation, and training Industry implications and future outlook  sound bites "We now have to show that we took reasonable steps." "If it makes someone uncomfortable, it's not acceptable." "Empower your team to stop if they feel unsafe." Chapters 00:00 Introduction to safeguarding legal changes 02:12 Understanding the new legal duty to prevent harassment 04:01 Challenges of safeguarding in the cleaning industry 06:08 Training staff on safeguarding and risk assessment 07:57 Recognizing and responding to harassment scenarios 09:48 Handling uncomfortable situations and reporting procedures 11:53 Dealing with domestic abuse and unsafe environments 14:04 The importance of documentation and policies 15:57 Empowering staff to prioritize safety 17:52 Managing risks with dogs and animals in clients' homes 19:59 Safeguarding children and vulnerable adults 21:55 The impact of legislation on industry practices 24:01 Creating a safety-first culture in cleaning businesses 26:01 Industry challenges and competitive disadvantages 28:03 Practical tips for safeguarding and risk mitigation 30:01 Final thoughts on industry responsibility and future steps

In this episode, we explore effective strategies for generating referrals in the cleaning business, overcoming common fears, and making the process effortless for clients. Learn how to ask at the right moments, craft simple messages, and automate your referral system to grow your client base organically.  keywords referrals, cleaning business, client growth, marketing, word of mouth, automation, customer service, testimonials, incentives, networking  key  topics Timing of asking for referrals Crafting easy-to-share messages Incentives and thank you notes Automating referral requests Building client relationships for referrals  takeaways Ask for referrals at the peak of client satisfaction, especially after a great clean. Make it easy for clients to share your message by providing ready-to-copy templates. Use local, specific messages to encourage neighbours to refer you. Automate referral requests through calendar reminders and email signatures. Personalize your approach with thank you cards and small incentives.  sound bites "Find a good cleaner, hang on to them like gold" "Great clients usually know other great people" "Referral requests should be automated and scheduled" Chapters 00:00 Introduction to referral marketing in cleaning business 02:12 Common fears about asking for referrals 04:10 The paradox of client gratitude and forgetfulness 06:05 Timing your referral ask for maximum impact 08:13 Creating simple, shareable referral messages 09:51 Using incentives to motivate referrals 11:01 The importance of personal thank you notes 13:05 Automating your referral requests 14:51 Integrating referral prompts into email signatures and invoices 16:08 The benefits of organic growth through referrals

Navigating the Cleaning Industry's Shifting Landscape  Insights on recruitment, demand, and the future of cleaning services. As we dive into the latest developments in the cleaning industry, it’s clear that September brings both opportunities and challenges. Recent discussions highlight a mix of optimism and concern among business owners navigating recruitment and client demand.  Recruitment Challenges and Opportunities Diane shares insights from a recent mastermind session, noting that summer can be a tough time for cleaning businesses. Despite the challenges, September is viewed as a prime time for recruitment, with many companies looking to fill vacancies after losing staff during the summer months. It's a double-edged sword, as the pressure to maintain quality service while expanding teams is palpable.  "It’s almost a perfect storm when it comes to recruitment and client demand right now," Diane points out.  Though the current climate may feel overwhelming, it’s an opportunity for those prepared to adapt and recruit effectively. The Impact of Economic Pressures As inflation continues to rise, cleaning businesses must also adapt to the changing economic landscape. Diane emphasizes the importance of understanding customer behaviour during these times. With households tightening their budgets, cleaners may need to focus on demonstrating value to ensure clients are willing to invest in their services.  "We’re really going to have to sell on that value because they are going to balk at the price a little bit more," she warns. The upcoming changes in employment laws also add to the pressure, with longer timeframes for employees to file claims, which could impact how businesses manage their teams. Demand Factors in Cleaning Services Interestingly, demand for cleaning services remains strong, especially among dual-income households. As generations shift, cleaning is increasingly viewed as an essential service rather than a luxury.   "Seventeen percent of all UK households employ a cleaner, and forty percent of UK homeowners under thirty-five hire a cleaner," shares Diane. This trend is driven by younger generations who prioritize their time and are less inclined to do household chores themselves, indicating a robust market for cleaning businesses. ## Adapting to Technology and Client Needs The conversation also turned to how businesses can leverage technology to meet client demands. Automated scheduling and online booking options are becoming essential for attracting the younger clientele who prefer convenience.  Diane highlights how adapting to these preferences is crucial for success:   "Everybody wants app-based scheduling and subscription models... we have to adapt a little bit of our systems to make it easier for this 40% of people that want to use us." However, it’s important to balance technology with personal touch, especially for older clients who may prefer traditional methods of communication.  Conclusion As the cleaning industry evolves, staying informed and adaptable to changes in recruitment, economic pressures, and client preferences will be key. With the right strategies, businesses can not only survive but thrive in this dynamic landscape. For a deeper dive into these topics, listen to the full episode of **Confessions of a Cleaning Business Owner**.

Thinking about launching your own cleaning business but not sure where to begin? This episode of Confessions of a Cleaning Business Owner is your practical roadmap from start-up uncertainty to entrepreneurial confidence. We break down what it really takes to get started in the cleaning industry—no big budget required. Join us as we talk through: The essential first steps for new cleaning business owners How to find your first customer (it’s easier than you think!) Why clear terms and conditions and proper insurance are must-haves Smart pricing strategies to set you up for long-term success Choosing the right equipment for quality service The realities (and rewards) of self-employment in cleaning Tips for customer acquisition and growing your business sustainably With honest advice, real-world examples, and a focus on action over overthinking, this episode is perfect for anyone ready to take the leap into cleaning entrepreneurship. Whether you’re dreaming of flexibility, extra income, or building something big, you’ll leave inspired and equipped to make your first move.

In this episode, Louise and Diane discuss the three most common mistakes of cleaning business owners: saying yes too often, undercharging or underquoting, and being too nice. They explore the consequences of these mistakes and provide insights on how to avoid them. The conversation emphasises the importance of setting boundaries, valuing your services, and managing customer expectations. They also mention the upcoming DCBN Awards and Diane's marketing book.   keywords cleaning business, mistakes, saying yes, undercharging, underquoting, being too nice, boundaries, customer expectations, DCBN Awards, marketing book takeaways Avoid saying yes to every customer and learn to set boundaries. Charge a fair price for your services and avoid undercharging or underquoting. Maintain a friendly but professional relationship with clients and avoid oversharing personal information. Join the DCBN membership for access to live tutorials, coaching calls, and valuable resources. DCBN

Louise and Diane discuss How to clean a property as the tenants move out to prepare for the new ones.  Commonly referred to as an end of tenancy clean they go into detail about what should be included in the clean and the best way to achieve a great end of tenancy clean.

Back in 2022, we started the podcast, and this was our first ever episode and still the most listened to with thousands of downloads, so it seemed like a great one to share.   How to start a cleaning business. Louise and Diane discuss all the steps to starting a cleaning business, sharing their own experiences, but also now sharing the correct answers that they wish they had known at the time.   From the very first idea or dream that the cleaning business owner has, through to planning and getting their first customer. This episode includes registering with HMRC and whether self employed cleaners can still employ other cleaners?

Louise and Diane discuss the evolution and impact of the domestic cleaning industry awards, highlighting how recognition boosts industry standards, marketing, and professionalism. They share insights on entry processes, categories, and the importance of proof and innovation.  keywords cleaning industry, awards, recognition, professionalism, marketing, industry standards, innovation, sustainability, social media, industry awards  key  topics History and purpose of the cleaning awards Entry process and tips for success Impact of awards on business recognition Categories highlighting innovation and sustainability Role of social media and customer testimonials  sound bites "You have to nominate yourself to get recognition." "Prove your eco-friendly claims with verifiable data." "Show us how your social media campaign impacted your sales."

This episode explores the common reasons business owners procrastinate on tough decisions and provides practical strategies to overcome hesitation, make progress, and grow their cleaning businesses.   Keywords: business decisions, procrastination, decision-making, cleaning business, productivity, overcoming fear, small wins, decision strategies key topics Reasons for procrastination in business decisions Impact of delaying decisions on business health Strategies for making quick decisions The importance of small wins in decision-making Emotional barriers to decision-making Using the decide, commit, calendar method Overcoming fear and perfectionism The role of accountability in decision-making takeaways Decisions delayed get worse over time, increasing stress and costs. Breaking decisions into small, manageable tasks can reduce overwhelm. Setting a clear deadline and action plan helps overcome procrastination. Identifying underlying emotions like fear or guilt is key to moving forward. Progress, not perfection, is the goal in decision-making. Sound Bites "Decisions delayed get worse over time." "Understanding your true emotions helps you move forward." "Small steps lead to big progress in decision-making." Chapters 00:00Introduction to decision procrastination in business 358:18:17Common types of decisions business owners delay 6499:58:24Consequences of delaying decisions: costs and stress 9749:58:31The emotional barriers: fear, guilt, perfectionism 13027:45:19Strategies to make decisions easier: small wins and quick actions 19999:58:52Digging into the real emotions behind procrastination 26361:05:46Using the decide, commit, calendar method 33361:05:57Practical tips for overcoming decision fatigue 40333:19:25The importance of routine and accountability 46833:19:38Lessons learned from business decision mistakes

In this episode, industry experts discuss the critical aspects of pricing in the cleaning business, including how to accurately calculate costs, avoid common pitfalls, and set profitable rates for both domestic and commercial cleaning services.   Keywords: cleaning business, pricing strategy, profit margins, domestic cleaning, commercial cleaning, business costs, pricing mistakes, scaling cleaning business key topics Importance of accurate cost calculation Hidden costs in cleaning businesses Pricing based on facts, not emotions Difference between domestic and commercial cleaning Scaling challenges and opportunities in cleaning Profit margins and economies of scale Customer negotiation tactics Managing high-demand clients and red flags Sound Bites "Many people work for less than minimum wage without realizing it" "Business costs add up quickly and are often overlooked" "You need to know your true hourly cost to price effectively" Chapters 00:00Introduction to Cleaning Business Pricing 355:31:37Common Pricing Mistakes and Hidden Costs 6888:51:43Calculating True Business Costs 13555:31:51Tools and Resources for Accurate Pricing 19972:11:58Profit Margins in Domestic vs. Commercial Cleaning 26361:05:26Scaling Challenges in Domestic Cleaning 33499:58:59Handling Demanding Clients and Red Flags 39722:12:28Pricing Strategies for Profitability 49972:12:55Work-Life Balance and Business Models

In this episode, Louise Trehearn and Diane Greenwood explore the art of giving effective feedback, emphasising practice, specific language, and training systems to improve team performance and communication.   Keywords: feedback, management, training, communication, leadership, coaching, business growth, team development   key topics The importance of practice in giving feedback The feedback sandwich and its evolution Specific language and softening techniques Training systems for effective feedback Handling difficult feedback situations Building confidence in giving feedback The role of environment and culture in feedback Training inexperienced staff effectively Takeaways Practice is essential for confidence in giving feedback. Use specific, non-accusatory language to improve reception. Plan feedback in advance to be more effective. Training and preparation reduce errors and improve results. Positive relationships are built through timely, honest feedback.   Sound Bites "Be specific, not soft, in your feedback." "Plan your feedback like a shopping list." "Timely feedback prevents bigger issues." Chapters 00:00Introduction to Feedback Challenges 294:25:14The Evolution of the Feedback Sandwich 6611:05:18Language and Confidence in Feedback 9972:12:05Practicing Feedback Effectively 13527:45:29Training Systems and Role-Playing 20055:32:17Handling Difficult Conversations 33722:12:40Training Inexperienced Staff 50166:39:44Building a Feedback Culture

In this episode, Louise and Diane discuss the complexities of hiring and training your first team leader in a cleaning business. They explore strategies for systemizing processes, traits to look for, and how to support new leaders effectively.   Keywords team leader, hiring, training, cleaning business, systems, leadership traits, business growth, management, delegation, process improvement key topics The challenges of hiring a first team leader Traits essential for effective leadership The importance of systemizing before hiring A 12-week plan for onboarding a team leader How to delegate without losing control Building confidence and decision-making skills in leaders The role of feedback and communication in leadership Managing risks and mistakes in leadership development Sound Bites "You're not ready just because you're in pain." "Match traits to the business needs." "Empower, but don't abdicate." Chapters 00:00Navigating the Challenges of Hiring a Team Leader 02:41Identifying Key Traits for Team Leadership 05:47The Importance of Proper Training and Transition 08:38Understanding the Role and Responsibilities 11:16Effective Communication and Feedback Loops 14:13Empowering Team Leaders for Success 17:09Establishing Clear Decision-Making Processes 19:49Building Confidence in New Leaders 22:51Learning from Experience and Continuous Improvement