Advertise on podcast: Risk Management: Brick by Brick

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Jack Ramsey, VP of the Agent Channel at NEXT Insurance, to discuss the radical shift in how small business insurance is sold and serviced. With over 35 years of industry experience, Jack offers a unique perspective on why the "traditional" manual underwriting model is a death sentence for small commercial profitability. Discover how NEXT Insurance uses a digital-first mindset to turn a 5-day quoting cycle into a 5-minute win. Jack dives into the "secret sauce" of using social media scraping and rich data to understand risk in real-time—uncovering everything from hidden dance floors to happy hour specials that traditional questionnaires miss. Whether you are a national broker or a one-person retail shop, this conversation reveals how to remove administrative friction and get back to the "true people activities" that drive revenue. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

We're coming to you LIVE from ITC 2025! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Todd Greenbaum, CEO of Input 1, to discuss the critical role of payment systems in modernizing the insurance industry. With 40 years of experience in a 42-year-old family business, Todd offers a deep perspective on how digitizing the billing process protects policyholders and reduces operational risk. Discover why "optionality" is the key to a better customer experience, how to bypass the hurdle of legacy systems using modifiable APIs, and why the "ready, fire, aim" approach is the biggest pitfall for new InsurTechs. Todd shares his "bespoke" approach to payment plans and provides essential advice for those looking to build a long-lasting career in the industry. Whether you're a carrier struggling with flat files or a broker looking to deepen customer relationships, this conversation reveals why being thoughtful about architecture is the only way to materially change how you think about business. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io. Podcast Host: Jason Reichl Executive Producer: Don Halliwell

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Eliron Ekstein, co-founder and CEO of Raven.AI, to discuss the transformation of vehicle inspections through advanced computer vision. From a "lucky coincidence" in a Shell energy lab to becoming a critical partner for the world’s largest rental car fleets like Avis and Hertz, Eliron shares how Raven.AI built a redundant, data-rich system that outperforms traditional human assessments. Discover why the industry is shifting toward an 80/20 automation model, how 360-degree documentation solves the "trust gap" in AI, and why real-world experience is the ultimate prerequisite for solving the industry's most expensive problems. Whether you are navigating rising claim costs or looking to implement self-service claims, this conversation reveals how transparency and high-fidelity data are reshaping the physical world. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

We're coming to you LIVE from ITC! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Bill Brower, Senior Vice President of Claims for Solera, to discuss the radical transformation of the claims process. With over 35 years in the industry—ranging from his father's body shop to executive roles at Nationwide and Liberty Mutual—Bill offers a masterclass in how technology is making the claims process more customer-friendly. Bill dives into the mechanics of AI-powered estimating, the shift toward instant digital payouts, and why the biggest barrier to innovation isn't the software, but the culture of legacy processes. Discover why Bill believes AI makes claims professionals "superhuman" and what a truly seamless, virtual claim journey will look like by 2030. Whether you're a young professional entering the industry or a carrier rethinking your digital strategy, this conversation highlights why test-and-learn mindsets are essential for survival in a digital-first world. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

We're coming to you LIVE from ITC 2025! In this new, limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Ashish Srivastava, Head of North America, Insurance & Risk Management for Blackstone Real Estate, to explore the massive gap between what insurance customers need and what the market actually delivers. With experience spanning McKinsey & Company, Zurich Insurance, and now managing one of the largest real estate insurance portfolios in the world, Ashish reveals why InsurTechs are positioned to bridge this gap and how AI will transform risk from a cost center into a strategic value-add. Discover how portfolio scale creates competitive advantages, why innovation should trump brand names when selecting partners, and what it takes for insurance carriers and brokers to keep pace with evolving customer expectations. Whether you are a risk manager at a global enterprise or a carrier trying to modernize, this conversation reveals why intellectual curiosity and innovation are the only ways to survive the shifting landscape. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Marci De Vries, CEO of Fraud Sniffr, for Episode 4 of ‘Documentation & Organization’ for a fascinating conversation about the intersection of social media, AI, and insurance fraud investigations. As a serial entrepreneur and investigative expert, Marci shares how her company ties investigative data to tangible reductions in claims awards and timelines, turning investigation from a "waste of money" into a clear ROI. Discover how fraudsters are becoming more "analog" to avoid digital detection, why generative AI cannot be trusted for official reports but is invaluable as an investigative tool, and the alarming rise of social media communities that coach people on how to get bigger settlements. Learn why ethical investigators must remain neutral and what advice Marci gives her clients for positioning themselves for the next set of fraud—investigate everyone. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this new, limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Sai Kothapalli, Technical Program Manager at Accenture for Episode 3 of ‘Documentation & Organization,’ to explore how artificial intelligence is fundamentally transforming construction risk management. With over eight years in construction and expertise in AI implementation, Sai reveals how the industry is shifting from reactive firefighting to predictive, data-driven strategies that are revolutionizing project success. Discover how AI-powered progress monitoring achieves 94% accuracy compared to 78% with manual methods, why cultural resistance remains the biggest implementation challenge, and what regulatory frameworks will be needed as autonomous equipment becomes reality. Learn practical strategies for integrating AI into your construction operations and why companies that don't embrace this technology face existential risk. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this new, limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Keith Stouder, Vice President of Privacy and AI Governance at ACT for Episode 2 of ‘Documentation & Organization,’ for a fascinating conversation about building AI governance frameworks that enable innovation while managing risk responsibly. With nearly 30 years in IT spanning automotive, government, healthcare, and education, Keith brings a unique perspective on how organizations can embrace AI transformation without compromising data privacy or ethical standards. Discover how ACT manages one of the largest educational data stores while leveraging AI for student assessment and policy development, why Keith's team chose a "green light until red" approach rather than starting with restrictions, and how to quantify AI risk using the same frameworks applied to traditional operational risks. Learn practical strategies for executive buy-in, employee enablement, and building governance committees that actually keep pace with rapid technological change. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this new, limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Van Carlson, Founder and CEO of SRA 831(b) Admin for Episode 1 of ‘Documentation & Organization’, to explore how small and medium-sized businesses can access enterprise-level risk management through 831B captive insurance programs. Van brings three decades of experience helping business owners move beyond traditional "buy and pray" insurance approaches to strategic risk financing that builds wealth while protecting assets. Discover how 831B captives work like "health savings accounts for your business," why the tax code was originally designed to help smaller insurance companies compete, and how modern businesses are using these structures to cover non-transferable risks like supply chain disruptions, brand protection, and cyber incidents. Learn about Van's innovative "halo coverage" approach and why he believes every business owner should consider strategic risk retention as part of their growth strategy. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

We're coming to you LIVE from Riskworld 2025! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Reijo Pold, Founder and Chief Strategy Officer of ValueSpace, to explore how satellite-based infrastructure monitoring is revolutionizing climate risk management. Reijo brings a unique perspective from his background in tech and corporate investments, having developed their groundbreaking product at Lloyd's of London Lloyd's Lab with risk engineers and underwriters. Discover how satellite technology has evolved from exclusive defense sector use to becoming an accessible tool for commercial risk assessment, why aging infrastructure combined with extreme weather events creates unprecedented challenges, and how organizations can leverage real-time data to prioritize repairs and prevent catastrophic failures. Learn about ValueSpace's partnership with the UN to enhance global safety standards and why this technology represents the future of infrastructure risk management.

We're coming to you LIVE from Riskworld 2025! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Will Mulé, Global Solutions Practice Leader at Hub, to explore the critical concept of "Protect and Swerve" in today's rapidly evolving global risk landscape. Will brings a unique international perspective, having been born in Argentina, raised in the UK, and now leading global risk strategies in the United States. Discover why traditional global insurance programs are failing in today's volatile environment, how cultural differences impact risk tolerance across continents, and why AI is fundamentally changing liability from physical risks to cyber threats. Learn practical strategies for managing geopolitical risks, the importance of knowing where your people are at all times, and how to navigate the complex world of local market requirements while maintaining global program efficiency.

We're coming to you LIVE from Riskworld 2025! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Sridhar Manyem, Senior Director and Head of Industry Research at AM Best, for a deep dive into the Directors & Officers insurance market. As the thought leadership arm of the world's oldest insurance credit rating agency, Sridhar reveals the hidden shifts happening in D&O coverage that could impact every organization with a board of directors. Discover why market complacency might be setting companies up for costly surprises, how COVID-era court backlogs are creating latent risks, and why the current soft market conditions might not reflect true risk levels. Learn about emerging threats like litigation funding, social inflation, and the critical factors every organization should consider when structuring their D&O coverage.

We're coming to you LIVE from Riskworld 2025! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Amy Barnes, Head of Climate and Sustainability Strategy at Marsh, to explore how organizations can build resilience in an increasingly complex world. Amy shares her unique journey from environmental consultant to leading global climate strategy, and reveals how risk managers can transform from cost centers into strategic enablers of business growth. Discover how Marsh's innovative tools like the tariff simulator are helping clients navigate supply chain volatility, why climate considerations should be embedded in every business decision, and how the insurance industry is evolving to meet unprecedented challenges. Learn practical strategies for managing everything from extreme weather events to supply chain disruptions, and why curiosity and collaboration are the key characteristics for success in modern risk management.

We're coming to you LIVE from Riskworld 2025! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Pete Kranz, Senior Vice President at Alliant Insurance Services, for an in-depth discussion on controlling your risk finance destiny through strategic alternatives to traditional insurance. Discover why many companies are buying too much insurance, how to strike the right balance between retention and transfer, and the critical importance of actuarial analysis in making informed risk decisions. Learn about the essential relationships between risk managers, CFOs, and general counsel, and why Pete believes the key to success isn't selling products—it's delivering the right strategic advice.

We're coming to you LIVE from Riskworld 2025! In this episode of Risk Management: Brick by Brick, Jason Reichl sits down with James Alexander, Principal Consultant at Meliora-ESG, to explore how satellite-based structural auditing is transforming climate risk assessment and infrastructure monitoring. With over 25 years of experience spanning environmental impairment liability and cutting-edge earth observation technology, James reveals how organizations can leverage satellite intelligence to detect structural anomalies, predict climate impacts, and protect critical infrastructure. Discover how satellite technology has evolved from defense-sector exclusivity to mainstream risk management, why 80% of insured assets will be under satellite surveillance within six years, and how risk managers can start incorporating this game-changing technology into their frameworks today.