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★★★★★

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14 reviews

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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

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Check latest episodes from The Art Of Hospitality podcast

Breaking Down The Current Status Of Regulations In Our Industry (With Dana Lubner)

2026/01/28

In this episode, we check-in with Dana Lubner at Rent Responsibly. She's the Director of Community Development and has 8+ years of experience in the STR/Vacation Rental industry at both property management and in her current focus on regulation, community engagement, impact research and a LOT more. We cover a wide range of topics including local vs state groups (which one is better and why), the current state of regulations and Dana's background and wins. Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell Dana LubnerRent Responsibly

Connecting Local Hosts, Property Managers And The World Is Marketing (With Mark Simpson)

2026/01/21

In this episode, we get Mark Simpson himself to join to talk all things Boostly Connect, marketing, 2026 changes, why he says "Soccer" and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell Mark SimpsonBoostly

Building An OTA That Guests AND Property Managers Will Love (With Alex Alioto)

2026/01/14

In this episode, we get Alex Alioto of Whimstay back for a proper full-length recording! We talk building an OTA, algo updates on platforms, trust, guest demand for last-minute stays and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell Alex AliotoWhimstayWhimstay - List Your Properties

Learning From Two Decades Of Mid-Term Rentals Experience (With Gary Brown)

2026/01/07

In this episode, we're joined by Gary Brown of Furnished Quarters to talk mid-term rentals, NYC, regulations, growth, marketing vs product, the guest experience, when to expand into a new market, and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellGary BrownFurnished Quarters

How Do You Make Data Useful For Your Vacation Rental Business (With Adam Norko & Conrad O'Connell)

2025/12/31

In this episode, we're solo to catch up again on year-end 2025 trends, data vs "vibes", averages, DARM recapping and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell

Breaking Down Growth In All The Right Ways, Vibe Coding & More (With JJ King)

2025/12/24

We welcome back JJ King on his own dedicated episode to dive into his recent expansion, vibe coding, SAAS platforms, the future of vacation rentals, FL and more! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell JJ KingBeachside VR

Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)

2025/12/17

In this episode, we're joined by Rena Pacheco-Thea, the CEO & Co-Founder at Boutiq to talk all things revenue, pricing, booms and busts, marketplace dynamics and more... Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellRena Pacheco-Theard Boutiq

Taking Control Of Your Career And Mindset For Success (With Michelle Marquis)

2025/12/10

In this episode, we're joined (again) by industry legend Michelle Marquis to talk all things leadership, career pivots and her journey, being "bossy" and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellMichelle MarquisThe Bossy Girl's Guide to Leadership: Real Talk on Power, Purpose, and Leading Out Loud

Creating Success In Unique Vacation Rental Markets (With Jeremy Udovich)

2025/12/03

In this episode, we're joined by Jeremy Udovich to talk about breaking into the vacation rental space from outside of it, being in a "small" market, properties that can make $300k+ per year, growth, leaving a 9-5, the golf industry and how it relates to vacation rentals and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellJeremy Udovich Sheboygan Vacation Rentals

Everything Is Changing: This Expert Explains Why And How You'll Be Impacted (With Brennen Bliss)

2025/11/26

In this episode, we break apart the changes happening in marketing, AI, search, brand discovery and a TON more with expert Brennen Bliss. Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell Brennen BlissPropellicThe 2025 Study

Sonder Is Dead. What Happened And What's The Future Of Master Leasing? (With Adam Norko and Conrad O'Connell)

2025/11/19

In this episode, we're solo to break down the Sonder death, master leasing, shifting tides in our industry, demand going down and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellSkift - Sonder Shuts Down After Marriott Termination, Marking the End of a Hospitality Experiment

Previewing DARM 2025: The Impact Of Vacation Rental Conferences Right Now (With Amy Hinote)

2025/11/12

In this episode, we're joined by Amy Hinote to preview the upcoming DARM (Data and Revenue Management Conference) 2025 conference in Sandestin, Florida. Buy your ticket TODAY to see us there. Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellAmy HinoteDARM

What Most Managers And Hosts Miss When Designing Their In-Property Experience (With Rachel Vigil)

2025/11/05

In this episode, we break down what many hosts miss when it comes to the in-property experience, how product placement works in vacation/short term rentals, building a business while hosting and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell UpClose MarketingRachel Vigil

Trust And Brand Building In Today's New AI World (With Jessica Gillingham)

2025/10/29

In this episode, we chat about PR, brand, building trust, AI and a LOT more with Jessica Gillingham. Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell Jessica GillinghamAbode PRJessica's Book: Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency

VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)

2025/10/22

In this first ever in-person recording, Conrad O'Connell and Adam Norko pack the mics and go to Las Vegas for VRMA 2025! A HUGE thank you to VRMA for hosting us at the conference and allowing us to cover this critical moment in the industry for our events. We interview four amazing industry experts across OTA, property management and more. Another huge thanks to: JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane. For taking time from their VRMA schedule to record with us. Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell VRMA 2025JJ KingAlex AliotoDennis Goedheid Jamie Lane

Podcast reviews

Read The Art Of Hospitality podcast reviews

5 out of 5

14 reviews

★★★★★

Direct Booking Growth Champion 2025/07/16

The Hospitality Podcast that Actually Gets It!

I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to di...

★★★★★

Tomgoodwin3 2024/02/07

Deeper content and story lines

These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science ...

★★★★★

Mark h2c 2024/02/02

Perfect mix of talent

These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

★★★★★

Michael 30A 2024/01/03

Hospitality Focused

Great topics, great guests. Very well done.

★★★★★

kcal77 2023/08/03

Awesome

I’m new to this industry and have been devouring info. This podcast with Adam and Scott is so good. I could go on and on about the value I’m findin...

★★★★★

WBHIII 2023/01/18

Vacation Industry Opportunities

I was very excited to hear of possible shifts in the vacation industry. Scott and Adam are very knowledgeable. I can’t wait to hear of new ideas and o...

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