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★★★★★

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16 reviews

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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

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Check latest episodes from The Art Of Hospitality podcast

The Overlooked Marketing Opportunity for Vacation Rental Managers (With Davis Meyer)

2026/10/28

In this episode, Conrad and Adam sit down with Davis of Visit Greater Palm Springs to talk all things destination marketing organizations (DMOs), vacation rental marketing, driving direct bookings, tourism partnerships, short-term rental regulations, industry advocacy, guest acquisition, local market insights and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellDavis MeyerVisit Greater Palm Springs

Can AI Make Vacation Rental Operations Better Without Losing the Human Touch? (With Simon Seroussi)

2026/10/21

In this episode, Simon Seroussi of SuiteOp joins Conrad and Adam to talk all things AI, automation, guest expectations, human hospitality, smarter operations, predictive technology, software decisions, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellSimon SeroussiSuiteOp

What VRMA 2026 Revealed About the Future of Vacation Rentals (With Tyann Marcink & Tom Goodwin)

2026/10/14

In this episode, Adam catches up with Tyan Marsink and Tom at VRMA 2026 to talk all things about what’s changing in vacation rentals, the importance of industry connections, balancing AI with human hospitality, regulations, building a lasting business, direct bookings, industry consolidation, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellTyann MarcinkBranson Family RetreatsMissouri Haus Vacation RentalsTom GoodwinMountain Laurel Chalets

What Most Vacation Rental Managers Get Wrong About Revenue Management (With Neal Cyr)

2026/10/07

In this episode, we interview Neil of Quibble to talk about all things vacation rental pricing, revenue management, forecasting demand, base rates vs. dynamic pricing, guest booking behavior, pricing direct vs. OTAs, connecting marketing with revenue management, AI, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellNeal CyrQuibble

How Much of Your Vacation Rental Business Should You Actually Hand Over to AI? (With Tanya Rooney)

2026/09/30

In this episode, we interview Tanya Rooney to talk about all things AI in vacation rentals, outsourcing and specialization, automation vs. AI, using technology to save time and make more money, maintaining the human side of hospitality, knowing what to automate and what to hold onto, AI creep, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellTanya Rooney WebsiteTanya Rooney LinkedInTanya Rooney - "Tribe Builders" Podcast

Vacation Rentals, Tourism Boards & the Opportunity Nobody Is Talking About (With Jenn Barbee)

2026/09/23

In this episode, we interview Jenn to talk about all things destination marketing, the relationship between DMOs and vacation rental managers, tourism vs. hospitality, industry standards, changing traveler perceptions, creating better guest experiences, driving more demand to local markets, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellJenn BarbeeDestination InnovateHosts and Home Teams

Your Local Knowledge Is Your Biggest Marketing Advantage. Are You Actually Using It?

2026/09/16

In this episode, Conrad and Adam talk about all things local vacation rental marketing: building an authentic brand, creating content that actually connects with guests and homeowners, using local knowledge as a competitive advantage, staying consistent, building an audience, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'Connell

The Future of PMS, AI & Vacation Rental Technology (With Rick van der Plas)

2026/09/09

In this episode, we interview Rick, CTO of Hostaway, to talk all things vacation rental technology, the evolution of property management systems, AI co-hosts, automation, point solutions vs. all-in-one platforms, building smarter operations, the future of AI in the industry, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellRick van der PlasHostaway

Can AI Actually Deliver Better Hospitality? The Future of Vacation Rental Operations (With Cole Rubin)

2026/09/02

In this episode, we interview Cole Rubin, co-founder and CEO of Conduit, to talk all things AI agents, guest communication, automation, hospitality tech, and what the future of vacation rental operations could look like. We dive into balancing AI with the human side of hospitality, what it really takes to automate guest messaging, why context matters, the future of the vacation rental tech stack, AI pricing and security, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellCole RubinConduit AI

How Do You Scale Hospitality Without Losing What Makes It Special? (With Rachel Alday)

2026/08/26

In this episode, we interview Rachel Alday of Abode Luxury Rentals to talk all things luxury vacation rentals, scaling with standards, hospitality and leadership, private equity and industry consolidation, building authentic connections with guests and homeowners, her upcoming book Please Do Disturb, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellRachel AldayAbode Luxury RentalsRachel's Book: Please Do Disturb | Penguin Random HouseRachel's Book: Please Do Disturb | Amazon

Are Experiences Changing the Way Guests Book Travel? (With Seth Borko)

2026/08/19

In this episode, we interview Seth Borko of Skift Research to talk all things travel trends, the experience economy, vacation rentals, guest behavior, local experiences, AI discoverability, flipping the traditional booking funnel, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellSeth BorkoSkift ResearchLiving The Dream Divers

From 6 Units to 430: The Unexpected Journey of Building Sojourn (With Dunniela Kaufman)

2026/08/12

In this episode, we interview Dunniela Kaufman of Sojourn to talk all things building a hospitality brand, growing from 6 to 430 vacation rental units, short-term vs. mid-term rentals, changing homeowner and guest expectations, creating consistent brand standards, balancing profitability with a better guest experience, using AI to support human hospitality, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellDunniela KaufmanSojourn DC

Why Niche Brands Are the Future of Vacation Rentals (With Bob Milne)

2026/08/05

In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the rise, building First Chair Destinations, balancing technology with exceptional guest experiences, sustainable growth, ski vacation rentals, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellBob MilneFirst Chair Destinations

The Biggest AI Shift Coming to Hospitality (With Christian Hyland)

2026/07/29

In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellChristian H.

An Industry Veteran Tells Us What's Going On In The Vacation Rental Space Today (With Annie Holcombe)

2026/07/22

In this episode, we interview Annie Holcombe to talk all things OTAs, platforms, vacation rental management, podcasting as a growth platform, being independent and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam NorkoConrad O'ConnellAnnie HolcombeAlex & Annie PodcastAnnie & Co.

Podcast reviews

Read The Art Of Hospitality podcast reviews

5 out of 5

16 reviews

★★★★★

Direct Booking Growth Champion 2025/07/16

The Hospitality Podcast that Actually Gets It!

I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to di...

★★★★★

Tomgoodwin3 2024/02/07

Deeper content and story lines

These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science ...

★★★★★

Mark h2c 2024/02/02

Perfect mix of talent

These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

★★★★★

Michael 30A 2024/01/03

Hospitality Focused

Great topics, great guests. Very well done.

★★★★★

kcal77 2023/08/03

Awesome

I’m new to this industry and have been devouring info. This podcast with Adam and Scott is so good. I could go on and on about the value I’m findin...

★★★★★

WBHIII 2023/01/18

Vacation Industry Opportunities

I was very excited to hear of possible shifts in the vacation industry. Scott and Adam are very knowledgeable. I can’t wait to hear of new ideas and o...

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